City of Newport Beach, CA
Newport Beach, California, United States
Definition The City of Newport Beach seeks a motivated individual to join the City Manager's Office. Check out this video to see what it is like working for the City of Newport Beach! Currently, there is one full-time Information Technology (IT) Analyst vacancy assigned to Applications. This position will be responsible for the development, implementation, and support of enterprise applications that are integral to the day-to-day operations of the organization. Key duties for this position are the design and development of computer applications, enterprise system implementation & integrations, as well as IT related business process analysis & re-engineering. SCHEDULE: This position may work a 5/40, 9/80, or 4/10 schedule. SELECTION COMPONENTS: Application Evaluation: Applications will be accepted on a continuous basis with the first review date of September 26, 2024. In order for the application package to be considered complete, candidates are required to attach a resume to their online application. The recruitment will remain open until the position is filled. Virtual Interview: Those candidates deemed most qualified as reflected in their online application will be invited to a virtual interview tentatively scheduled for October 23 , 2024 . Passing applicants will be placed on an eligibility list that may be used to fill future vacancies as they occur. CAREER PATH : The career path for this position includes: Senior IT Analyst and IT Supervisor. RETIREMENT: The City offers an excellent benefits package and membership in the California Public Employees' Retirement Systems (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS and the employee is required to contribute 11.5% of pay towards the retirement benefit. Essential Duties Please see the online job specification f or a more detailed description of essential duties. Please note the current vacancy is in Applications. Qualifications Please see the online job specification f or a more detailed description of qualifications. Please note the current vacancy is in Applications. Experience & Education and License/Certificate A combination of experience and training that would likely provide the required knowledge and abilities may be qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Depending on area of assignment, three (3) years of increasingly responsible professional experience in: application development, design & testing, web-based applications and database integration, computer systems analysis, data analysis and reporting; or hardware and software support, with at least one year of experience in administering Microsoft Server, Microsoft Exchange, Microsoft Active Directory, Security and LAN/WAN software and hardware; or experience designing, implementing and maintaining GIS databases, surveying principles, cartography and map layer design. Education: Equivalent to a Bachelor's degree from an accredited college or university with major coursework in management information systems, computer science, or a related field. License or Certificate: Due to the performance of some field duties which require the operation of a personal or City vehicle, a valid and appropriate California driver's license and an acceptable driving record are required. Please Note: Candidates deemed most qualified, as reflected in their application materials, will be invited to continue in the recruitment process. The prospective candidate must successfully complete a thorough background review, including being fingerprinted by the Newport Beach Police Department. The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature, date, surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered. Disaster Service Worker: In accordance with Government Code Section 3100, City of Newport Beach employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly.
Sep 13, 2024
Full Time
Definition The City of Newport Beach seeks a motivated individual to join the City Manager's Office. Check out this video to see what it is like working for the City of Newport Beach! Currently, there is one full-time Information Technology (IT) Analyst vacancy assigned to Applications. This position will be responsible for the development, implementation, and support of enterprise applications that are integral to the day-to-day operations of the organization. Key duties for this position are the design and development of computer applications, enterprise system implementation & integrations, as well as IT related business process analysis & re-engineering. SCHEDULE: This position may work a 5/40, 9/80, or 4/10 schedule. SELECTION COMPONENTS: Application Evaluation: Applications will be accepted on a continuous basis with the first review date of September 26, 2024. In order for the application package to be considered complete, candidates are required to attach a resume to their online application. The recruitment will remain open until the position is filled. Virtual Interview: Those candidates deemed most qualified as reflected in their online application will be invited to a virtual interview tentatively scheduled for October 23 , 2024 . Passing applicants will be placed on an eligibility list that may be used to fill future vacancies as they occur. CAREER PATH : The career path for this position includes: Senior IT Analyst and IT Supervisor. RETIREMENT: The City offers an excellent benefits package and membership in the California Public Employees' Retirement Systems (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS and the employee is required to contribute 11.5% of pay towards the retirement benefit. Essential Duties Please see the online job specification f or a more detailed description of essential duties. Please note the current vacancy is in Applications. Qualifications Please see the online job specification f or a more detailed description of qualifications. Please note the current vacancy is in Applications. Experience & Education and License/Certificate A combination of experience and training that would likely provide the required knowledge and abilities may be qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Depending on area of assignment, three (3) years of increasingly responsible professional experience in: application development, design & testing, web-based applications and database integration, computer systems analysis, data analysis and reporting; or hardware and software support, with at least one year of experience in administering Microsoft Server, Microsoft Exchange, Microsoft Active Directory, Security and LAN/WAN software and hardware; or experience designing, implementing and maintaining GIS databases, surveying principles, cartography and map layer design. Education: Equivalent to a Bachelor's degree from an accredited college or university with major coursework in management information systems, computer science, or a related field. License or Certificate: Due to the performance of some field duties which require the operation of a personal or City vehicle, a valid and appropriate California driver's license and an acceptable driving record are required. Please Note: Candidates deemed most qualified, as reflected in their application materials, will be invited to continue in the recruitment process. The prospective candidate must successfully complete a thorough background review, including being fingerprinted by the Newport Beach Police Department. The resulting report of your conviction history, (if any), will be evaluated along with the other information received in connection with your application. Except as otherwise required by law, a criminal conviction will not necessarily disqualify you from the position. The nature, date, surrounding circumstances, and the relevance of the offense to the position applied for may, however, be considered. Disaster Service Worker: In accordance with Government Code Section 3100, City of Newport Beach employees, in the event of a disaster, are considered disaster service workers and may be asked to respond accordingly.
PLACER COUNTY, CA
Auburn, California, United States
Introduction Living in Placer County from Placer County Video Portal Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Information Technology Health and Human Services office is seeking a skilled Software Developer to join the team! This role involves developing and maintaining software applications, reports, and automated processes to improve efficiency. The ideal candidate should have a strong background in MS Visual Studio web applications, C#, Blazor, and CoPilot Studio, as well as experience with Data Warehouse tools like SSIS, SSAS, and SSRS. Proficiency in Microsoft Power BI and T-SQL, including the ability to read and write complex stored procedures and understand data table relationships and database security, is also essential. We are looking for someone with keen attention to detail who can interpret business requirements and either develop new software or enhance existing solutions using best practices. The candidate must be able to follow detailed instructions, whether written or verbal, work within established guidelines and thrive both independently and in a collaborative environment. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION Performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs. Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; translates business requirements into system deployments, including the development of design specifications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the journey-level class in the Information Technology Analyst series. Positions in this class are distinguished from Information Technology Analyst I by the performance of the full range of duties. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. The Information Technology Analyst I and Information Technology Analyst II classifications are distinguished from the Information Technology Specialist classification series in that the Information Technology Analyst series describes positions with professional/analytical responsibilities where the primary duties include the analysis of business and/or system needs, the evaluation of current systems, and the design of solutions to meet the identified business or system needs, including work which emphasizes business systems analysis and the development of technology solutions to resolve application problems or improve efficiency; network/telecommunications systems analysis, design, and administration; system analysis, design, and administration, and/or database analysis, design, and administration. In contrast, the Information Technology Specialist classification describes positions with responsibility for providing a broad range of routine and complex duties in support of specialized systems, including user support, system troubleshooting, review of business processes and communication of user requirements/problems to a vendor or statewide system which then architects and develops the technical solution, implementation of system upgrades or modifications, and user training. SUPERVISION RECEIVED AND EXERCISED Incumbents at this level work under direction from an assigned supervisor, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures and involves planning and/or determining specific procedures or equipment required in order to meet assigned objectives and solve non-routine problems. Only unusual matters are referred to a supervisor. Incumbents may also receive technical and functional supervision from a Senior Information Technology Analyst. Incumbents may provide direct supervision over technical and/or specialist level staff. Incumbents may exercise technical or functional supervision over other professional staff on a project basis. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following. Incumbents assigned to the Information Technology Analyst I classification initially perform the following duties in a learning and/or on-the-job training capacity. Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating County network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements. Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations. Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with County procedures or protocols, budgetary constraints and staff/resource utilization. Is responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Project-related duties may include: determining and developing cost benefit analyses for project justifications; developing projected budgets and resources needed to conduct the work; evaluating risk concerns and options; providing technical input into the development of specifications for “requests for proposals” pertaining to external services; reviewing vendor submissions and providing recommendations on vendor selection; monitoring vendor performance to ensure compliance with County specifications; ensuring project compliance with County procedures or protocols, budgetary constraints and staff/resource utilization; serving as the primary client interface on assigned projects; reviewing recommendations with clients and receiving approval to proceed; reviewing final outcomes with the client and obtaining their sign off that all work has been conducted in accordance with client requirements; coordinating the activities of contract personnel and/or vendors, consistent with project plans; identifies and resolves obstacles to progress; designing and directing project testing and quality assurance processes for assigned projects; Coordinates information technology activities of County department(s), division staff, and/or vendors consistent with project plans; identifies and resolves obstacles to progress, prepares for and manages delivery and installation. Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Builds and maintains positive and professional working relationships with co-workers, other County employees, vendors, and the public using principles of good customer service. Exercises technical or functional supervision over technical and/or para-professional staff. Exercises functional supervision over other professional staff on a project basis. Provides technical and functional supervision of contractors/vendors. Provides after hours technology support as assigned. Performs other related duties as assigned. Functional Assignment Areas (While the majority of duties assigned to a position typically fall within one of the following areas, incumbents may also be assigned duties that cross multiple areas) When assigned to Business Systems Analysis/Application Development (In addition to general duties) duties may include but are not limited to: Interacts with clients to analyze their business requirements and recommends technology solutions; identifies and maps business processes; gathers user requirements and translates non-technical business requirements from the Business Process Analyst or other assigned management staff into technical software specifications. Writes application and/or system design specifications, designs application and/or system flow diagrams, schematics, file structures, reports, forms and menus; prepares a definition of the problem, the desired output, and performance requirements. Coordinates design, development and implementation processes with system programmers, network analysts, database administrators, and server administrators to implement new or modified application software. Designs, develops and maintains websites, including the design of website navigation and application frameworks and creates database connections. Performs various system quality assurance activities; tests, troubleshoots and debugs system issues using appropriate technology; prepares and executes testing plans to validate functionality and resolve issues. Serves as main client interface on all aspects of application development projects. For third party software, coordinates project activities with vendors; maintains effective communications with users regarding vendor activities, problems, status, timelines and other details; ensures compliance with County specifications and drives resolution of identified software bugs and deficiencies. Writes, revises, and maintains computer programs based on established specifications, using various computer languages and/or database platforms. Conducts training pertaining to the use of new applications or systems for users and/or other information technology staff. Provides professional systems support to users of particular applications. WORKING CONDITIONS Work is typically performed in an indoor office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances; position occasionally requires travel to other locations. Work environments may include noise, dust and/or unpleasant odors, marked changes in temperature and humidity, and may occasionally require work in confined spaces. Occasional evening, holiday and/or weekend work may be required. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of professional level information technology experience comparable to Information Technology Analyst I with Placer County Training: Equivalent to the completion of a Bachelor’s degree from an accredited college or university with major coursework in computer science, information technology or a closely related field. Additional relevant technical experience that demonstrates the ability to perform analytical duties in assigned technology area may substitute for the required education on a year for year basis. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education. Required License or Certificate: May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. Depending upon assignment, demonstrated technical competency and/or certification pertaining to the information technology used by the appointing department may be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: General operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity. Basic project management principles and techniques such as organizing and managing a project, developing schedules, identifying critical paths, and breaking down a project into individual tasks. Structured analysis and database concepts. Computer hardware and software systems similar to those being used by the hiring department. Tools and equipment used in testing the functionality of computer applications. Principles and practices of troubleshooting computer hardware, software and network problems. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of record keeping. Modern office procedures, methods and equipment. Ability to: Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology, in order to improve County processes or services. Communicate technical information to a wide variety of users. Interpret and explain pertinent County and Department policies and procedures. Explain the values and limitations of services requested. Recognize that changes made on a local level can affect services and equipment at the system wide level and take appropriate precautions. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology if needed by the specific assignment. Interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships with those encountered during the course of the work. Prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Read, comprehend, and retain technical information on computer products and systems. Provide on-call service during off hours, evenings, weekends, and holidays. Functional Assignment Areas When assigned to Application Development (In addition to general knowledge and abilities) knowledge and abilities may include but are not limited to: Knowledge of: Information system development lifecycle and design principles using flowcharting techniques and prototype development tools. Basic principles and practices of business operations and work flow analysis Various programming and scripting languages. Ability to: Conduct business process and needs analysis and propose technology solutions. Develop information system designs, flow charts, report layouts and screen designs. Read and interpret source code from one the County’s commonly used programming languages; develop a working knowledge of new programming languages. Troubleshoot and repair a variety of application issues using appropriate program testing methods and tools. PHYSICAL REQUIREMENTS Mobility - frequent standing or sitting for extended periods; frequent walking; frequent to occasional twisting; occasional pushing/pulling, bending, kneeling, squatting, climbing and crawling. Lifting - frequent lifting up to 20 pounds, occasional lifting up to 80 pounds. Vision - constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision. Dexterity - frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching. Hearing/Talking - frequent hearing/talking to others on the telephone and in person. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Selection Plan For questions regarding this recruitment, please contact Preciosa Ayala-Burkhardt, Administrative Technician, at payala@placer.ca.gov or (530) 886-4637. Closing Date/Time: 10/16/2024 5:00:00 PM
Sep 12, 2024
Full Time
Introduction Living in Placer County from Placer County Video Portal Placer County is comprised of over 1,400 square miles of beautiful and diverse geography, ranging from the residential and commercial areas of South Placer, through the historic foothill areas of Auburn, Foresthill, and Colfax, and to the County's jewel of the North Lake Tahoe basin. Placer is a great place to live, work, play, and learn! For more information about Placer County, please visit www.placer.ca.gov . POSITION INFORMATION The Information Technology Health and Human Services office is seeking a skilled Software Developer to join the team! This role involves developing and maintaining software applications, reports, and automated processes to improve efficiency. The ideal candidate should have a strong background in MS Visual Studio web applications, C#, Blazor, and CoPilot Studio, as well as experience with Data Warehouse tools like SSIS, SSAS, and SSRS. Proficiency in Microsoft Power BI and T-SQL, including the ability to read and write complex stored procedures and understand data table relationships and database security, is also essential. We are looking for someone with keen attention to detail who can interpret business requirements and either develop new software or enhance existing solutions using best practices. The candidate must be able to follow detailed instructions, whether written or verbal, work within established guidelines and thrive both independently and in a collaborative environment. BENEFITS Placer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department. Click here to view Placer Public Employees Organization (PPEO) benefits . For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website. DEFINITION Performs professional duties related to the analysis, development, maintenance and administration of computer hardware and software systems to meet business needs. Incumbents may perform any of the following functions: analyzes, designs, monitors and administers servers and related platforms; designs, maintains, configures and monitors network and/or telecommunications infrastructures and related system components; consults with departmental customers to identify and analyze business functions that can be improved by the implementation of new hardware and/or software solutions; translates business requirements into system deployments, including the development of design specifications; performs professional-level systems maintenance and customer support duties; and performs other related duties as assigned. DISTINGUISHING CHARACTERISTICS This is the journey-level class in the Information Technology Analyst series. Positions in this class are distinguished from Information Technology Analyst I by the performance of the full range of duties. Positions in this class are flexibly staffed and are normally filled by advancement from the entry level. The Information Technology Analyst I and Information Technology Analyst II classifications are distinguished from the Information Technology Specialist classification series in that the Information Technology Analyst series describes positions with professional/analytical responsibilities where the primary duties include the analysis of business and/or system needs, the evaluation of current systems, and the design of solutions to meet the identified business or system needs, including work which emphasizes business systems analysis and the development of technology solutions to resolve application problems or improve efficiency; network/telecommunications systems analysis, design, and administration; system analysis, design, and administration, and/or database analysis, design, and administration. In contrast, the Information Technology Specialist classification describes positions with responsibility for providing a broad range of routine and complex duties in support of specialized systems, including user support, system troubleshooting, review of business processes and communication of user requirements/problems to a vendor or statewide system which then architects and develops the technical solution, implementation of system upgrades or modifications, and user training. SUPERVISION RECEIVED AND EXERCISED Incumbents at this level work under direction from an assigned supervisor, receiving occasional supervision while working toward a definite objective that requires use of a wide range of procedures and involves planning and/or determining specific procedures or equipment required in order to meet assigned objectives and solve non-routine problems. Only unusual matters are referred to a supervisor. Incumbents may also receive technical and functional supervision from a Senior Information Technology Analyst. Incumbents may provide direct supervision over technical and/or specialist level staff. Incumbents may exercise technical or functional supervision over other professional staff on a project basis. EXAMPLES OF ESSENTIAL DUTIES Duties may include, but are not limited to, the following. Incumbents assigned to the Information Technology Analyst I classification initially perform the following duties in a learning and/or on-the-job training capacity. Evaluates customer technical needs and recommends solutions; plans, determines requirements, designs, builds, customizes, tests, implements, maintains and/or enhances a variety of hardware and software systems, integrating County network infrastructure and/or other systems; considers protocols, acceptable system security risk, and other related elements. Provides professional customer support for system-related software and/or hardware issues, needs, or requirements. Interacts with clients to analyze system requirements; recommends technology solutions to improve operations. Determines and develops cost benefit analyses related to recommended technical solutions; evaluates risk options; ensures project compliance with County procedures or protocols, budgetary constraints and staff/resource utilization. Is responsible for the coordination and completion of projects that are limited in scope and/or specific to area of assignment; develops and monitors project budgets and resources; interfaces with clients to define project scope and review project activities, recommendations and outcomes; coordinates the use of project resources based on project requirements; designs and implements project testing and quality assurance processes. Project-related duties may include: determining and developing cost benefit analyses for project justifications; developing projected budgets and resources needed to conduct the work; evaluating risk concerns and options; providing technical input into the development of specifications for “requests for proposals” pertaining to external services; reviewing vendor submissions and providing recommendations on vendor selection; monitoring vendor performance to ensure compliance with County specifications; ensuring project compliance with County procedures or protocols, budgetary constraints and staff/resource utilization; serving as the primary client interface on assigned projects; reviewing recommendations with clients and receiving approval to proceed; reviewing final outcomes with the client and obtaining their sign off that all work has been conducted in accordance with client requirements; coordinating the activities of contract personnel and/or vendors, consistent with project plans; identifies and resolves obstacles to progress; designing and directing project testing and quality assurance processes for assigned projects; Coordinates information technology activities of County department(s), division staff, and/or vendors consistent with project plans; identifies and resolves obstacles to progress, prepares for and manages delivery and installation. Prepares technical documentations, procedural plans, reports, correspondence and other documents; participates on committees and task forces; attends meetings, conferences and training sessions. Builds and maintains positive and professional working relationships with co-workers, other County employees, vendors, and the public using principles of good customer service. Exercises technical or functional supervision over technical and/or para-professional staff. Exercises functional supervision over other professional staff on a project basis. Provides technical and functional supervision of contractors/vendors. Provides after hours technology support as assigned. Performs other related duties as assigned. Functional Assignment Areas (While the majority of duties assigned to a position typically fall within one of the following areas, incumbents may also be assigned duties that cross multiple areas) When assigned to Business Systems Analysis/Application Development (In addition to general duties) duties may include but are not limited to: Interacts with clients to analyze their business requirements and recommends technology solutions; identifies and maps business processes; gathers user requirements and translates non-technical business requirements from the Business Process Analyst or other assigned management staff into technical software specifications. Writes application and/or system design specifications, designs application and/or system flow diagrams, schematics, file structures, reports, forms and menus; prepares a definition of the problem, the desired output, and performance requirements. Coordinates design, development and implementation processes with system programmers, network analysts, database administrators, and server administrators to implement new or modified application software. Designs, develops and maintains websites, including the design of website navigation and application frameworks and creates database connections. Performs various system quality assurance activities; tests, troubleshoots and debugs system issues using appropriate technology; prepares and executes testing plans to validate functionality and resolve issues. Serves as main client interface on all aspects of application development projects. For third party software, coordinates project activities with vendors; maintains effective communications with users regarding vendor activities, problems, status, timelines and other details; ensures compliance with County specifications and drives resolution of identified software bugs and deficiencies. Writes, revises, and maintains computer programs based on established specifications, using various computer languages and/or database platforms. Conducts training pertaining to the use of new applications or systems for users and/or other information technology staff. Provides professional systems support to users of particular applications. WORKING CONDITIONS Work is typically performed in an indoor office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances; position occasionally requires travel to other locations. Work environments may include noise, dust and/or unpleasant odors, marked changes in temperature and humidity, and may occasionally require work in confined spaces. Occasional evening, holiday and/or weekend work may be required. MINIMUM QUALIFICATIONS It is the responsibility of applicants to identify in their application materials how they meet the minimum qualifications listed below. Experience and Training Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be: Experience: Two years of professional level information technology experience comparable to Information Technology Analyst I with Placer County Training: Equivalent to the completion of a Bachelor’s degree from an accredited college or university with major coursework in computer science, information technology or a closely related field. Additional relevant technical experience that demonstrates the ability to perform analytical duties in assigned technology area may substitute for the required education on a year for year basis. Possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for some or all of the required education. Required License or Certificate: May need to possess a valid driver’s license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required. Depending upon assignment, demonstrated technical competency and/or certification pertaining to the information technology used by the appointing department may be required. KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: General operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information systems program. Principles, methods and techniques used in designing, developing, testing and implementing computer hardware and software systems. Data processing techniques, including the types of hardware and software currently used to process data with different levels of complexity. Basic project management principles and techniques such as organizing and managing a project, developing schedules, identifying critical paths, and breaking down a project into individual tasks. Structured analysis and database concepts. Computer hardware and software systems similar to those being used by the hiring department. Tools and equipment used in testing the functionality of computer applications. Principles and practices of troubleshooting computer hardware, software and network problems. Principles and practices of customer service. Methods and techniques of developing and presenting technical documentation and training materials. Principles and practices of record keeping. Modern office procedures, methods and equipment. Ability to: Gather, analyze and evaluate data and information in order to reason logically, draw valid conclusions, take appropriate actions and/or make appropriate recommendations. Learn to research, design, implement and maintain various hardware and software technology solutions, including new technology, in order to improve County processes or services. Communicate technical information to a wide variety of users. Interpret and explain pertinent County and Department policies and procedures. Explain the values and limitations of services requested. Recognize that changes made on a local level can affect services and equipment at the system wide level and take appropriate precautions. Plan, organize, prioritize and process work to ensure that deadlines are met. Learn and utilize specialized terminology if needed by the specific assignment. Interpret and apply technical information pertaining to computer and network systems. Adapt quickly to changes in policies, procedures, assignments and work locations. Communicate effectively, both orally and in writing. Establish and maintain effective working relationships with those encountered during the course of the work. Prepare and maintain documentation for procedures, processes, and tables related to area of assignment. Read, comprehend, and retain technical information on computer products and systems. Provide on-call service during off hours, evenings, weekends, and holidays. Functional Assignment Areas When assigned to Application Development (In addition to general knowledge and abilities) knowledge and abilities may include but are not limited to: Knowledge of: Information system development lifecycle and design principles using flowcharting techniques and prototype development tools. Basic principles and practices of business operations and work flow analysis Various programming and scripting languages. Ability to: Conduct business process and needs analysis and propose technology solutions. Develop information system designs, flow charts, report layouts and screen designs. Read and interpret source code from one the County’s commonly used programming languages; develop a working knowledge of new programming languages. Troubleshoot and repair a variety of application issues using appropriate program testing methods and tools. PHYSICAL REQUIREMENTS Mobility - frequent standing or sitting for extended periods; frequent walking; frequent to occasional twisting; occasional pushing/pulling, bending, kneeling, squatting, climbing and crawling. Lifting - frequent lifting up to 20 pounds, occasional lifting up to 80 pounds. Vision - constant use of good overall vision for reading/close up work; frequent use of color perception and eye/hand coordination; occasional use of depth perception and peripheral vision. Dexterity - frequent repetitive motion from writing and using a computer keyboard; frequent grasping, holding and reaching. Hearing/Talking - frequent hearing/talking to others on the telephone and in person. SELECTION PROCEDURE Training & Experience Rating (100%) Based upon responses to the supplemental questionnaire, the applicant’s education, training, and experience will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the eligible list. CONDITION OF EMPLOYMENT Prior to the date of hire, applicants must undergo a fingerprint test by the Department of Justice, pass a medical examination (which may include a drug screening and possibly a psychological evaluation), sign a constitutional oath, and submit proof of U.S. citizenship or legal right to remain and work in the U.S. For some positions, applicants may also be required to submit proof of age, undergo a background investigation (which may include a voice stress analysis and/or a polygraph), and/or be bonded. Additionally, positions in law enforcement classifications and those supporting law enforcement functions will be required to complete a conviction history questionnaire prior to or during the interview process. Applicants for positions with access to Medi-Cal billing software or who are licensed providers must clear the Federal Exclusion List, credentialing, and social security verification. Failure to clear these requirements may result in an employment offer being withdrawn. SUBSTITUTE LISTS The eligible list resulting from this recruitment may be certified as a substitute list for a substantially similar classification. For this purpose, a substantially similar classification is one at a lower level in the same classification (example: entry level vs. journey level) and/or a similar classification (similar work performed, similar training and experience qualifications required). If you are contacted for an interview by a County department, you will be informed of the classification and other relevant information. If you choose not to interview for a substantially similar classification, you will remain on the eligible list for which you originally applied. EMPLOYEES OF OTHER PUBLIC AGENCIES Placer County offers an expedited process for qualifying certain applicants for interviews. Candidates currently employed, or employed within the last year, by a public agency operating under a personnel civil service or merit system may be eligible to be placed on a Public Agency Eligible List and certified as eligible for appointment to a similar job assignment without going through the examination process. For more information on the Public Agency Eligible List, to download forms, or to apply, please click here . EQUAL OPPORTUNITY EMPLOYER Thank you for your interest in employment with Placer County. Placer County is an equal opportunity employer and is committed to an active nondiscrimination program. It is the stated policy of Placer County that harassment, discrimination, and retaliation are prohibited and that all employees, applicants, agents, contractors, and interns/volunteers shall receive equal consideration and treatment. All terms and conditions of employment, including but not limited to recruitment, hiring, transfer, and promotion will be based on the qualifications of the individual for the positions being filled regardless of gender (including gender identity and expression), sexual orientation, race (including traits historically associated with race, including, but not limited to, hair texture and protective hairstyles such as braids, locks, and twists), color, ancestry, religion (including creed and belief), national origin, citizenship, physical disability (including HIV and AIDS), mental disability, medical condition (including cancer or genetic characteristics/information), age (40 or over), marital status, military and/or veteran status, sex (including parental status, pregnancy, childbirth, breastfeeding, and related medical conditions), reproductive health decision making, political orientation, or any other classification protected by federal, state, or local law. Please contact the Human Resources Department at least 5 working days before a scheduled examination if you require accommodation in the examination process. Medical disability verification may be required prior to accommodation. Selection Plan For questions regarding this recruitment, please contact Preciosa Ayala-Burkhardt, Administrative Technician, at payala@placer.ca.gov or (530) 886-4637. Closing Date/Time: 10/16/2024 5:00:00 PM
This 100% in-office position requires the handling of highly sensitive and confidential information, including but not limited to medical reports, criminal histories, and crime reports involving pending investigations. The incumbent is expected to effectively communicate and interact with Deputy District Attorney staff and law enforcement agencies whose mission is to seek justice for crime victims and those involved in the criminal justice process.
The primary duties for this assignment are programming for case management and digital evidence systems, troubleshooting, analyzing, and resolving system/application-related requests including Help Desk, Web, Audio/Video editing, and Court support. The preferred programming languages for this assignment are Groovy, SQL, and Velocity. For more information on the District Attorney’s Office, please visit the website: District Attorney | Placer County, CA
This recruitment will be opened until filled. Qualified applicants are encouraged to apply immediately. The first round of interviews is tentatively scheduled for the week of October 7th. To be included in the first round of interviews, please submit your application materials by 5:00 pm on September 16, 2024. Applications received after September 16th will be screened and considered on a bi-weekly basis through the final filling deadline, October 15th at 5:00 pm. The eligible list established as a result of this recruitment may be used to fill future vacancies as they arise countywide. All District Attorney’s Office employees must undergo and pass a thorough background check.
Aug 28, 2024
Full Time
This 100% in-office position requires the handling of highly sensitive and confidential information, including but not limited to medical reports, criminal histories, and crime reports involving pending investigations. The incumbent is expected to effectively communicate and interact with Deputy District Attorney staff and law enforcement agencies whose mission is to seek justice for crime victims and those involved in the criminal justice process.
The primary duties for this assignment are programming for case management and digital evidence systems, troubleshooting, analyzing, and resolving system/application-related requests including Help Desk, Web, Audio/Video editing, and Court support. The preferred programming languages for this assignment are Groovy, SQL, and Velocity. For more information on the District Attorney’s Office, please visit the website: District Attorney | Placer County, CA
This recruitment will be opened until filled. Qualified applicants are encouraged to apply immediately. The first round of interviews is tentatively scheduled for the week of October 7th. To be included in the first round of interviews, please submit your application materials by 5:00 pm on September 16, 2024. Applications received after September 16th will be screened and considered on a bi-weekly basis through the final filling deadline, October 15th at 5:00 pm. The eligible list established as a result of this recruitment may be used to fill future vacancies as they arise countywide. All District Attorney’s Office employees must undergo and pass a thorough background check.
Summary ABOUT THE DEPARTMENT: The Information Technology Department supports the organization’s technology needs and provides leadership for future solutions. Deschutes County IT manages systems and infrastructure, and provides stable, secure, and reliable technical support services to County staff and clients. The department includes 22 employees and partners with other technical staff throughout the County. The department is dedicated to enhancing security, efficiency, and productivity and provides everything from phone support to application integration. ABOUT THE COUNTY: We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,250 employees provide County services in a number of departments, divisions, and offices. Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods. We hope you’ll consider joining our talented team. ABOUT THE JOB: This position involves managing the Operations group within the Information Technology (IT) Department, ensuring the efficient and secure configuration and maintenance of computer technology systems. As the leader of IT operations, the role oversees helpdesk support, workstation installation, enterprise data and server management, data center operations, and the network infrastructure. The successful candidate will drive strategic improvements in technology management, enforce data security policies, lead complex technical projects, and maintain strong relationships with stakeholders. This position also plays a key role in budget preparation, enterprise change management, and delivering high-quality technical support services across various County departments. In addition to these responsibilities, this role is a key part of the IT department's management team, actively contributing to strategic decision-making and long-term planning. You will collaborate with leadership to develop technology strategies, align key performance indicators (KPIs) with strategic goals, and shape the future direction of IT within the organization. This position also plays a critical role in budget preparation, enterprise change management, and delivering high-quality technical support services across various County departments. The ideal candidate will have a strong background in managing IT systems, a proven track record of implementing innovative technology solutions, and experience leading teams through organizational change. The typical schedule is M-F, but requires occasional after-hours work, including weekends and holidays, based on the business need to address critical IT issues, perform system maintenance, and handle emergencies. This position is located in Deschutes County and may be eligible for hybrid of in-office/remote work as allowed by policy and approved by the supervisor. Key Responsibilities: Managing IT Operations: Leading the IT Operations group, which includes helpdesk support, workstation installation, network infrastructure, cloud-based services, and data center operations. Leading IT projects: Manage multiple strategic IT projects, providing technical assistance, coordinating individual responsibilities, and maintaining project management standards. Enforcing Data Security: Ensure data security, confidentiality of records, and compliance with state and federal regulations regarding technology. What You Will Bring: Knowledge of or experience with: Technology Management: Knowledge of efficient management techniques for technology resources, including system integration and IT project planning. Network and Server Administration: Experience with network administration, server management, backup technology, troubleshooting, and Windows-based software applications. Regulatory Compliance: Understanding of state and federal regulations governing technology functions, especially in a government environment. Skill in: Technical Problem Solving: Ability to solve technical problems involving integrated operating systems, networking, and cloud solutions. Project Management: Proficient in managing complex IT projects, coordinating teams, and monitoring contractor/vendor performance. Communication: Effectively communicate technical issues and processes to non-technical staff and foster strong working relationships across departments. *This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function. Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status. Review the full job description by clicking HERE. Compensation $10,008.89 to $13,412.88 for a 172.67 hour work month. Excellent County benefit package when eligible. This position is available immediately. BENEFITS: Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details. Minimum Qualifications Bachelor’s degree in Information Technology, Computer Science, or a closely related field; AND five (5) years of IT operations, applications development, and technical support experience, including managing experience; OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job. Necessary Special Requirements Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended. Excellent County benefit package when eligible. Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees. Employer paid benefit offerings include: Life Insurance for employee and dependents Accidental Death and Dismemberment Insurance Long-term Disability Insurance Employee Assistance Program Retirement Program through Oregon PERS Time Management Leave Employee paid voluntary benefit offerings include: 125 Flexible Spending Program 457 Deferred Compensation Program Supplemental Life and Accident Insurance To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits. Closing Date/Time: 10/17/2024 11:59 PM Pacific
Sep 20, 2024
Full Time
Summary ABOUT THE DEPARTMENT: The Information Technology Department supports the organization’s technology needs and provides leadership for future solutions. Deschutes County IT manages systems and infrastructure, and provides stable, secure, and reliable technical support services to County staff and clients. The department includes 22 employees and partners with other technical staff throughout the County. The department is dedicated to enhancing security, efficiency, and productivity and provides everything from phone support to application integration. ABOUT THE COUNTY: We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,250 employees provide County services in a number of departments, divisions, and offices. Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods. We hope you’ll consider joining our talented team. ABOUT THE JOB: This position involves managing the Operations group within the Information Technology (IT) Department, ensuring the efficient and secure configuration and maintenance of computer technology systems. As the leader of IT operations, the role oversees helpdesk support, workstation installation, enterprise data and server management, data center operations, and the network infrastructure. The successful candidate will drive strategic improvements in technology management, enforce data security policies, lead complex technical projects, and maintain strong relationships with stakeholders. This position also plays a key role in budget preparation, enterprise change management, and delivering high-quality technical support services across various County departments. In addition to these responsibilities, this role is a key part of the IT department's management team, actively contributing to strategic decision-making and long-term planning. You will collaborate with leadership to develop technology strategies, align key performance indicators (KPIs) with strategic goals, and shape the future direction of IT within the organization. This position also plays a critical role in budget preparation, enterprise change management, and delivering high-quality technical support services across various County departments. The ideal candidate will have a strong background in managing IT systems, a proven track record of implementing innovative technology solutions, and experience leading teams through organizational change. The typical schedule is M-F, but requires occasional after-hours work, including weekends and holidays, based on the business need to address critical IT issues, perform system maintenance, and handle emergencies. This position is located in Deschutes County and may be eligible for hybrid of in-office/remote work as allowed by policy and approved by the supervisor. Key Responsibilities: Managing IT Operations: Leading the IT Operations group, which includes helpdesk support, workstation installation, network infrastructure, cloud-based services, and data center operations. Leading IT projects: Manage multiple strategic IT projects, providing technical assistance, coordinating individual responsibilities, and maintaining project management standards. Enforcing Data Security: Ensure data security, confidentiality of records, and compliance with state and federal regulations regarding technology. What You Will Bring: Knowledge of or experience with: Technology Management: Knowledge of efficient management techniques for technology resources, including system integration and IT project planning. Network and Server Administration: Experience with network administration, server management, backup technology, troubleshooting, and Windows-based software applications. Regulatory Compliance: Understanding of state and federal regulations governing technology functions, especially in a government environment. Skill in: Technical Problem Solving: Ability to solve technical problems involving integrated operating systems, networking, and cloud solutions. Project Management: Proficient in managing complex IT projects, coordinating teams, and monitoring contractor/vendor performance. Communication: Effectively communicate technical issues and processes to non-technical staff and foster strong working relationships across departments. *This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function. Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status. Review the full job description by clicking HERE. Compensation $10,008.89 to $13,412.88 for a 172.67 hour work month. Excellent County benefit package when eligible. This position is available immediately. BENEFITS: Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details. Minimum Qualifications Bachelor’s degree in Information Technology, Computer Science, or a closely related field; AND five (5) years of IT operations, applications development, and technical support experience, including managing experience; OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job. Necessary Special Requirements Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended. Excellent County benefit package when eligible. Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees. Employer paid benefit offerings include: Life Insurance for employee and dependents Accidental Death and Dismemberment Insurance Long-term Disability Insurance Employee Assistance Program Retirement Program through Oregon PERS Time Management Leave Employee paid voluntary benefit offerings include: 125 Flexible Spending Program 457 Deferred Compensation Program Supplemental Life and Accident Insurance To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits. Closing Date/Time: 10/17/2024 11:59 PM Pacific
Minimum Qualifications Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience Experience may substitute for education up to two (2) years Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants Austin Energy is seeking an IT Infrastructure Engineer to join the IT Network LAN & Telecom team to provide support for all aspects of the Unified Communications services the team supports. The position’s responsibilities include operational, hands-on support of all aspects of the unified communications infrastructure the team manages, including the configuration, installation, maintenance, patching, troubleshooting, and decommissioning of collaboration services infrastructure. The engineer’s duties include contributing to designing, implementing, managing, and maintaining a highly complex, secure, and reliable collaboration infrastructure, documenting and troubleshooting network components, and using experience to recommend new technologies and solutions. This position requires on-call rotation to support 24-hour utility operations and travel between local sites to survey in support of the integrated network solutions. This position requires a criminal and NERC background investigation. The primary duties of the position: Ensure compliance with all security policies, procedures, and standards to regulatory standards. Administer and build collaboration systems. Contributed to compliance duties such as security patch assessments, quarterly cyber access reviews, and verification of electronic access privileges. Administer modeling software and review business rules for access. Troubleshoot advanced systems/topologies/storage and support critical customers in a utility environment. Provide collaborative input to infrastructure planning and design. Travel to multiple work locations and participate in an on-call rotation within the 24-hour utility operations. IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. DRIVING REQUIREMENT : This position requires a Class C driver’s license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. CRITICAL : This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Pay Range Commensurate Hours Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. (40-hour work week). Additional work hours may be required to support 24-hour Utility operations, including evenings, weekends, holidays, inclement weather, and emergency closures. This position requires on-call assignments, which might result in a call back to work. Infrastructure team members must be onsite a minimum of twice a week. Job Close Date 10/03/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications Preferred Experience: Experience supporting, implementing, operating, managing, monitoring, documenting, and troubleshooting basic collaboration infrastructure: Cisco Call Manager Cisco Unity Cisco Emergency Responder Cisco Instant Messaging and Presence (IM&P) Cisco Unified Contact Center Express (UCCx) Experience supporting, implementing, operating, managing, monitoring, documenting, and troubleshooting advanced collaboration infrastructure: SIP Trunk Cisco Webex (Webex application and Jabber) Cisco Webex Expressways Audio Recording VoIP/ SIP telephones Cisco Voice Gateways Knowledge of procedures related to regulatory controls, such as North American Electric Reliability ( NERC ) regulations, Critical Infrastructure Protection ( CIP ), Occupational Safety and Health Administration ( OSHA ), Federal Information Security Management Act ( FISMA ), Sarbanes-Oxley Act ( SOX ), National Institute of Standards and Technology ( NIST ), or others. Experience creating and maintaining documentation. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Maintains, monitors, and supports the infrastructure environment and/or facilities. Works on one or more base work initiatives. Follows defined procedures to monitor systems and resolve problems. May support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility. May participate in short- term planning efforts and business needs analysis with stakeholders and IT groups. Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes and performs a health check based on checklists. Monitors system-operating capacity in terms of disk space, storage, and CPU utilization and hardware/software activities and resource utilization for capacity planning. Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements. Provides Tier III support and is part of the on-call rotation. Occasional travel may be required. Troubleshoots problems by analyzing root causes and evaluating multiple options. Monitors ticketing queue and responds to service requests or incidents. Develops scripted solutions and automation. Coordinates installation and maintenance work with outside vendors as needed. Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented. Systems Discipline Additional Duties and Responsibilities Installs, configures and maintains virtual and physical server and software components. Collects and maintains tracking and configuration documentation and plans. Administers, creates and updates access permissions for system accounts for enterprise systems. Administers Azure, Active Directory, Microsoft 365 at the enterprise level. Administers SANs. Installs and configures new storage systems. Network Discipline Additional Duties and Responsibilities Installs, configures, and maintains approved telecom/network hardware and software components. Maintains structured cabling systems, telecom systems, WAN , LAN , Cellular/ DAS , Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols. Implements predetermined telecom/network software or hardware changes. Establishes WAN , LAN , device profiles, device environments, directories, and security for networks being installed. Provides support for connectivity or related network/communication issues for the user community. Monitors installed network and telecom equipment. Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Open Systems Interconnection model ( OSI model). Knowledge of Directory Services (e.g., Windows Active Directory, Azure AD, LDAP ) and Internet Protocols (e.g., DNS , HTTP , SMTP , SSL ). Knowledge of firewall configuration and management. Knowledge of various network types (e.g., LAN , WAN and WLAN ). Knowledge of defining and implementing integration of hardware in the network, including routers, switches, power systems, and cables. Knowledge of cloud infrastructure, hybrid cloud models, and platform services. Knowledge of performing traffic engineering analysis on network facilities. Knowledge of network services and networks such as TCP /IP, OSPF and EIGRP . Skill in IoT, hardware and servers, containerization, network security, scripting & coding, automation & orchestration, configuration, firewall and security, network design, and troubleshooting skills. Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology. Ability to design, implement and troubleshoot Wi-Fi, and network security infrastructure. Ability to manage several projects simultaneously from design to implementation. Ability to recommend solutions for improving the overall network health by assessing overall effectiveness. Ability to secure systems by establishing and enforcing policies. Ability to work comfortably in a fast-paced environment. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Infrastructure Engineer position are: Two (2) years of education from an accredited college or university with major course work in a field related to the job plus two (2) years of related experience in a focused technology. Experience may substitute for education up to two (2) years. Do you meet these minimum qualifications? Yes No * Please describe how your education and experience relate to this position. (Open Ended Question) * Please describe your most recent support of a complex collaboration infrastructure, the functions of the technologies utilized, and your familiarity with those technologies. Please include the employer(s) and the job titles within your application where you gained this experience. (Open Ended Question) * Are you willing to accept call-back and/or on-call assignments? Yes No * This position requires you to lift up to 50lbs with or without reasonable accommodations. Are you able to meet this requirement? Yes No * This position requires a Class C Texas Driver’s License. Do you have a Class C Texas Driver’s License or if selected for this position, do you have the ability to acquire a Class C Texas Driver’s License by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation(DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? yes no * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Optional Documents
Sep 20, 2024
Full Time
Minimum Qualifications Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience Experience may substitute for education up to two (2) years Licenses or Certifications: Valid Texas Driver’s License depending on assignment. Notes to Applicants Austin Energy is seeking an IT Infrastructure Engineer to join the IT Network LAN & Telecom team to provide support for all aspects of the Unified Communications services the team supports. The position’s responsibilities include operational, hands-on support of all aspects of the unified communications infrastructure the team manages, including the configuration, installation, maintenance, patching, troubleshooting, and decommissioning of collaboration services infrastructure. The engineer’s duties include contributing to designing, implementing, managing, and maintaining a highly complex, secure, and reliable collaboration infrastructure, documenting and troubleshooting network components, and using experience to recommend new technologies and solutions. This position requires on-call rotation to support 24-hour utility operations and travel between local sites to survey in support of the integrated network solutions. This position requires a criminal and NERC background investigation. The primary duties of the position: Ensure compliance with all security policies, procedures, and standards to regulatory standards. Administer and build collaboration systems. Contributed to compliance duties such as security patch assessments, quarterly cyber access reviews, and verification of electronic access privileges. Administer modeling software and review business rules for access. Troubleshoot advanced systems/topologies/storage and support critical customers in a utility environment. Provide collaborative input to infrastructure planning and design. Travel to multiple work locations and participate in an on-call rotation within the 24-hour utility operations. IMPORTANT INFORMATION : Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click HERE for more information. DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . WHEN COMPLETING THE CITY OF AUSTIN APPLICATION : The City of Austin employment application is an official document; incomplete applications will not be considered. Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application. The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information. We reserve the right to verify high school and college education for top candidate(s). If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov. VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference. CRIMINAL HISTORY BACKGROUND CHECK : This position requires a criminal background investigation. FAIR LABOR STANDARDS ACT : This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays. DRIVING REQUIREMENT : This position requires a Class C driver’s license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. CRITICAL : This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services. Pay Range Commensurate Hours Work Schedule: Monday through Friday, 8:00 a.m. to 5:00 p.m. (40-hour work week). Additional work hours may be required to support 24-hour Utility operations, including evenings, weekends, holidays, inclement weather, and emergency closures. This position requires on-call assignments, which might result in a call back to work. Infrastructure team members must be onsite a minimum of twice a week. Job Close Date 10/03/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications Preferred Experience: Experience supporting, implementing, operating, managing, monitoring, documenting, and troubleshooting basic collaboration infrastructure: Cisco Call Manager Cisco Unity Cisco Emergency Responder Cisco Instant Messaging and Presence (IM&P) Cisco Unified Contact Center Express (UCCx) Experience supporting, implementing, operating, managing, monitoring, documenting, and troubleshooting advanced collaboration infrastructure: SIP Trunk Cisco Webex (Webex application and Jabber) Cisco Webex Expressways Audio Recording VoIP/ SIP telephones Cisco Voice Gateways Knowledge of procedures related to regulatory controls, such as North American Electric Reliability ( NERC ) regulations, Critical Infrastructure Protection ( CIP ), Occupational Safety and Health Administration ( OSHA ), Federal Information Security Management Act ( FISMA ), Sarbanes-Oxley Act ( SOX ), National Institute of Standards and Technology ( NIST ), or others. Experience creating and maintaining documentation. Other: Ability to travel to more than one work location. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Maintains, monitors, and supports the infrastructure environment and/or facilities. Works on one or more base work initiatives. Follows defined procedures to monitor systems and resolve problems. May support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility. May participate in short- term planning efforts and business needs analysis with stakeholders and IT groups. Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes and performs a health check based on checklists. Monitors system-operating capacity in terms of disk space, storage, and CPU utilization and hardware/software activities and resource utilization for capacity planning. Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements. Provides Tier III support and is part of the on-call rotation. Occasional travel may be required. Troubleshoots problems by analyzing root causes and evaluating multiple options. Monitors ticketing queue and responds to service requests or incidents. Develops scripted solutions and automation. Coordinates installation and maintenance work with outside vendors as needed. Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented. Systems Discipline Additional Duties and Responsibilities Installs, configures and maintains virtual and physical server and software components. Collects and maintains tracking and configuration documentation and plans. Administers, creates and updates access permissions for system accounts for enterprise systems. Administers Azure, Active Directory, Microsoft 365 at the enterprise level. Administers SANs. Installs and configures new storage systems. Network Discipline Additional Duties and Responsibilities Installs, configures, and maintains approved telecom/network hardware and software components. Maintains structured cabling systems, telecom systems, WAN , LAN , Cellular/ DAS , Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols. Implements predetermined telecom/network software or hardware changes. Establishes WAN , LAN , device profiles, device environments, directories, and security for networks being installed. Provides support for connectivity or related network/communication issues for the user community. Monitors installed network and telecom equipment. Responsibilities - Supervisor and/or Leadership Exercised: None. Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of Open Systems Interconnection model ( OSI model). Knowledge of Directory Services (e.g., Windows Active Directory, Azure AD, LDAP ) and Internet Protocols (e.g., DNS , HTTP , SMTP , SSL ). Knowledge of firewall configuration and management. Knowledge of various network types (e.g., LAN , WAN and WLAN ). Knowledge of defining and implementing integration of hardware in the network, including routers, switches, power systems, and cables. Knowledge of cloud infrastructure, hybrid cloud models, and platform services. Knowledge of performing traffic engineering analysis on network facilities. Knowledge of network services and networks such as TCP /IP, OSPF and EIGRP . Skill in IoT, hardware and servers, containerization, network security, scripting & coding, automation & orchestration, configuration, firewall and security, network design, and troubleshooting skills. Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology. Ability to design, implement and troubleshoot Wi-Fi, and network security infrastructure. Ability to manage several projects simultaneously from design to implementation. Ability to recommend solutions for improving the overall network health by assessing overall effectiveness. Ability to secure systems by establishing and enforcing policies. Ability to work comfortably in a fast-paced environment. Ability to adhere to required compliance to all change management policies and procedures. Ability to adhere to required compliance to all information security policies and procedures. Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for the IT Infrastructure Engineer position are: Two (2) years of education from an accredited college or university with major course work in a field related to the job plus two (2) years of related experience in a focused technology. Experience may substitute for education up to two (2) years. Do you meet these minimum qualifications? Yes No * Please describe how your education and experience relate to this position. (Open Ended Question) * Please describe your most recent support of a complex collaboration infrastructure, the functions of the technologies utilized, and your familiarity with those technologies. Please include the employer(s) and the job titles within your application where you gained this experience. (Open Ended Question) * Are you willing to accept call-back and/or on-call assignments? Yes No * This position requires you to lift up to 50lbs with or without reasonable accommodations. Are you able to meet this requirement? Yes No * This position requires a Class C Texas Driver’s License. Do you have a Class C Texas Driver’s License or if selected for this position, do you have the ability to acquire a Class C Texas Driver’s License by your hire date? Yes No * The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation(DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement? yes no * Do you have the ability to travel to multiple sites as part of the regular job duties? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired. I acknowledge and understand this position requires a Criminal Background Investigation (CBI). Optional & Required Documents Required Documents Optional Documents
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field Experience may substitute for education for up to 4 years Master’s Degree in a related field may substitute for two (2) years of experience Licenses or Certifications: None Notes to Applicants Position Overview: The IT Project Manager Sr will be responsible for managing projects and programs for the Wireless Communications and Service Division ( WCSD ). One of the main programs supported by the project manager is the Greater Austin-Travis County Regional Radio System ( GATRRS ) system. GATRRS is a regional partnership consisting of the City of Austin, Travis County, the University of Texas at Austin, and the Austin Independent School District with the City responsible for managing the radio network as the managing partner. There is a significant number of “associate member” government entities which also use the GATRRS system. The IT Project Manager Sr will support projects funded by capital and operational budgets. In addition, the IT Project Manager Sr will support projects and programs on Fire and EMS station alerting systems, shop and filed projects for reliable voice radio, mobile data, and other forms of wireless communications. The IT Project Manager Sr will utilize their subject matter expertise in the radio frequency devices and system domain to translate the scope of work to wireless teams and educate the stakeholders. This individual must have strong project management, budgeting and planning abilities, and experience in analysis, research, and written reports. The IT Project Manager Sr will work closely in prioritizing projects with the functional IT Managers in the division and provide input on performance for the team. The IT Project Manager Sr should have very effective communication and conflict resolution skills, and the ability to motivate, train, and lead employees with influence. This position will require on-site presence. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted virtually via Microsoft Teams. Skills Assessment(s) may be required as part of the recruitment process. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Essential: This position has been designated as a Essential Employee position. An employee who has been designated by their department to be essential to maintain emergency services or to provide public health, safety, utility services, and welfare of the community. In the event of a designated emergency, these positions will be called back or retained to assist operations and recovery. Fair Labor Standards Act: This position is classified FLSA Exempt. Exempt employees are salaried and are not eligible for overtime compensation. Post Interview Verification : If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information. Pay Range $44.62 - $58.01 Hours Standard business hours, may require work outside of normal schedule. Onsite presence required. Job Close Date 09/28/2024 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1006 Smith Road, Austin, Texas Preferred Qualifications Preferred Experience: Demonstrated knowledge and experience managing projects and programs supporting a P25 trunked radio system. Demonstrated knowledge and experience managing highly technical projects & programs supporting implementation and upgrades of networks and solutions. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Direct and manage enterprise/corporate level information technology project development from beginning to end including highly complex or at risk projects submitting proposals, and recommend subsequent budget, scope and schedule changes and/or contingency plans where necessary 2. Develop project scope, cost estimates, human resource requirements, work plans, time schedules, communication plans, and makes work assignments to meet complex project or program objectives 3. Write Request For Proposals for external services and manage contracts and vendor performance, deliverables, and payments 4. Develop full scale complex project plans and associated communications documents, identify and manage project dependencies and critical path, and track and report on project milestones and deliverables 5. Develop written business requirements and models 6. Provide leadership in discussions of project management department goals and objectives with IT senior management 7. Estimate the resources and participants needed to achieve project goals and where required, negotiate with other department managers for the acquisition of required personnel from within the City of Austin 8. Define the project success criteria and disseminate them to involved parties throughout the project life cycle 9. Effectively communicate project expectations to sponsor, team members and stakeholders in a timely and clear fashion, and facilitate project management and project status review meetings 10. Develop successful transition, training plans and recognition for resources on the project team Responsibilities - Supervisor and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge of fiscal planning and budget preparation • Knowledge of information technology project management principles, concepts and practices • Knowledge of system development lifecycle used for the development of new systems and enhancements to existing systems • Knowledge of application programming, database and system design • Knowledge of XML and data interfaces • Knowledge of internet and network architecture • Knowledge of operating principles and information systems hardware and software • Skill in using project management software • Skill in developing process models and data flow diagrams • Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts • Skill in facilitating meetings of diverse stakeholders • Ability to develop written business requirements and models • Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs • Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals • Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability • Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding • Ability to inspire, motivate, and influence others to achieve individual and collective goals • Ability to make sound decisions in a timely manner that solve issues and stand the test of time • Ability to recognize, plan, focus upon, and work toward what is most important or critical • Ability to recognize strengths and areas for improvement in others and to provide opportunities, guidance, and encouragement to build skills and capacity • Ability to recognize, manage, and resolve conflict efficiently and equitably • Ability to see a broad view of an issue or challenge across typical organizational lines and beyond the present • Ability to create, convey, and instill a unified vision and purpose • Ability to see past the moment and adapt to a rapidly changing environment • Ability to achieve organizational goals and objectives • Ability to navigate relationships involving complex, emotional, and/or value-based issues in order to influence and achieve positive results • Ability to define, analyze, and find solutions for difficult or complex problems • Ability to view the big picture • Ability to quickly become familiar with emerging technologies • Ability to identify trends as well as isolated events Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for a Project Manager Senior are graduation from an accredited four-year college or university with major course work in a field related to the job, plus six (6) years of experience in a related field. Experience may substitute for education for up to four (4) years. A Master’s Degree in a related field may substitute for two (2) years of experience. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check * Describe in detail, your knowledge and experience managing projects and programs supporting P25 trunked radio systems. (Open Ended Question) * Describe in detail, your knowledge and experience managing highly technical projects and programs supporting implementation and upgrades of networks and solutions. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Sep 20, 2024
Full Time
Minimum Qualifications Education and/or Equivalent Experience: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus six (6) years of experience in a related field Experience may substitute for education for up to 4 years Master’s Degree in a related field may substitute for two (2) years of experience Licenses or Certifications: None Notes to Applicants Position Overview: The IT Project Manager Sr will be responsible for managing projects and programs for the Wireless Communications and Service Division ( WCSD ). One of the main programs supported by the project manager is the Greater Austin-Travis County Regional Radio System ( GATRRS ) system. GATRRS is a regional partnership consisting of the City of Austin, Travis County, the University of Texas at Austin, and the Austin Independent School District with the City responsible for managing the radio network as the managing partner. There is a significant number of “associate member” government entities which also use the GATRRS system. The IT Project Manager Sr will support projects funded by capital and operational budgets. In addition, the IT Project Manager Sr will support projects and programs on Fire and EMS station alerting systems, shop and filed projects for reliable voice radio, mobile data, and other forms of wireless communications. The IT Project Manager Sr will utilize their subject matter expertise in the radio frequency devices and system domain to translate the scope of work to wireless teams and educate the stakeholders. This individual must have strong project management, budgeting and planning abilities, and experience in analysis, research, and written reports. The IT Project Manager Sr will work closely in prioritizing projects with the functional IT Managers in the division and provide input on performance for the team. The IT Project Manager Sr should have very effective communication and conflict resolution skills, and the ability to motivate, train, and lead employees with influence. This position will require on-site presence. About the Department: The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy. Application Instructions: In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position. NOTE : A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted. All interviews are being conducted virtually via Microsoft Teams. Skills Assessment(s) may be required as part of the recruitment process. Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations. Essential: This position has been designated as a Essential Employee position. An employee who has been designated by their department to be essential to maintain emergency services or to provide public health, safety, utility services, and welfare of the community. In the event of a designated emergency, these positions will be called back or retained to assist operations and recovery. Fair Labor Standards Act: This position is classified FLSA Exempt. Exempt employees are salaried and are not eligible for overtime compensation. Post Interview Verification : If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference. Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information. Pay Range $44.62 - $58.01 Hours Standard business hours, may require work outside of normal schedule. Onsite presence required. Job Close Date 09/28/2024 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1006 Smith Road, Austin, Texas Preferred Qualifications Preferred Experience: Demonstrated knowledge and experience managing projects and programs supporting a P25 trunked radio system. Demonstrated knowledge and experience managing highly technical projects & programs supporting implementation and upgrades of networks and solutions. Duties, Functions and Responsibilities Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. 1. Direct and manage enterprise/corporate level information technology project development from beginning to end including highly complex or at risk projects submitting proposals, and recommend subsequent budget, scope and schedule changes and/or contingency plans where necessary 2. Develop project scope, cost estimates, human resource requirements, work plans, time schedules, communication plans, and makes work assignments to meet complex project or program objectives 3. Write Request For Proposals for external services and manage contracts and vendor performance, deliverables, and payments 4. Develop full scale complex project plans and associated communications documents, identify and manage project dependencies and critical path, and track and report on project milestones and deliverables 5. Develop written business requirements and models 6. Provide leadership in discussions of project management department goals and objectives with IT senior management 7. Estimate the resources and participants needed to achieve project goals and where required, negotiate with other department managers for the acquisition of required personnel from within the City of Austin 8. Define the project success criteria and disseminate them to involved parties throughout the project life cycle 9. Effectively communicate project expectations to sponsor, team members and stakeholders in a timely and clear fashion, and facilitate project management and project status review meetings 10. Develop successful transition, training plans and recognition for resources on the project team Responsibilities - Supervisor and/or Leadership Exercised: May provide leadership, work assignments, evaluation, training, and guidance to others Knowledge, Skills and Abilities Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. • Knowledge of fiscal planning and budget preparation • Knowledge of information technology project management principles, concepts and practices • Knowledge of system development lifecycle used for the development of new systems and enhancements to existing systems • Knowledge of application programming, database and system design • Knowledge of XML and data interfaces • Knowledge of internet and network architecture • Knowledge of operating principles and information systems hardware and software • Skill in using project management software • Skill in developing process models and data flow diagrams • Skill in selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new concepts • Skill in facilitating meetings of diverse stakeholders • Ability to develop written business requirements and models • Ability to accurately identify/determine customer needs and take appropriate actions and/or steps to address identified needs • Ability to recognize, value, and include different perspectives, experiences, approaches, and cultures in achieving organizational goals • Ability to gain and maintain the trust and confidence of others and the organization through consistency and reliability • Ability to give, receive, or share thoughts, ideas, perspective, and data to create shared understanding • Ability to inspire, motivate, and influence others to achieve individual and collective goals • Ability to make sound decisions in a timely manner that solve issues and stand the test of time • Ability to recognize, plan, focus upon, and work toward what is most important or critical • Ability to recognize strengths and areas for improvement in others and to provide opportunities, guidance, and encouragement to build skills and capacity • Ability to recognize, manage, and resolve conflict efficiently and equitably • Ability to see a broad view of an issue or challenge across typical organizational lines and beyond the present • Ability to create, convey, and instill a unified vision and purpose • Ability to see past the moment and adapt to a rapidly changing environment • Ability to achieve organizational goals and objectives • Ability to navigate relationships involving complex, emotional, and/or value-based issues in order to influence and achieve positive results • Ability to define, analyze, and find solutions for difficult or complex problems • Ability to view the big picture • Ability to quickly become familiar with emerging technologies • Ability to identify trends as well as isolated events Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1. The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview. Supplemental Questions Required fields are indicated with an asterisk (*). * The minimum qualifications for a Project Manager Senior are graduation from an accredited four-year college or university with major course work in a field related to the job, plus six (6) years of experience in a related field. Experience may substitute for education for up to four (4) years. A Master’s Degree in a related field may substitute for two (2) years of experience. Do you meet these minimum qualifications? Yes No * This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired. I acknowledge and understand this position requires a Criminal Background Check * Describe in detail, your knowledge and experience managing projects and programs supporting P25 trunked radio systems. (Open Ended Question) * Describe in detail, your knowledge and experience managing highly technical projects and programs supporting implementation and upgrades of networks and solutions. (Open Ended Question) Optional & Required Documents Required Documents Optional Documents
Texas Tech University Health Sciences Center
Lubbock, TX
Assistant Director, Combest IT Department Lubbock 38912BR Position Description Performs varied and complex administrative duties in the management and coordination of a large specialized project and/or program. Requires independent judgment and application of established policies and procedures. Works under general supervision with evaluation based on overall results obtained. Major/Essential Functions The Assistant Director serves as the lead support for IT Combest operations, which include the TTUHSC Combest clinics, programs, & non-clinical areas. The Assistant Director of IT has an expert level of technical knowledge and experience in one or more IT-related areas. The employee in this position plans and directs the overall information technology (IT) operations of the department and has an expert level of technical knowledge and experience in one or more IT related areas. Employee specializes in hardware and software that support institutional strategic initiatives and manages the department IT projects that impact all Combest areas. Under senior leadership direction, performs administrative duties involving the use of independent judgment and professional skills. Employee provides supervision for the IT staff(s). Employee provides strategic planning information to the leadership team for IT needs of the department. Additionally, employee provides IT support in other areas such as analyzing IT concerns towards a positive resolution, oversees equipment inventory, replacement and/or maintenance. Other areas of departmental responsibility include overseeing COMM Services efforts to include e-fax, SIP DIDs, paging groups, requesting CxOne agents, and assisting with Avaya phone issues. Manage department distribution lists, shared calendars, maintaining various group lists and other IT related areas. The scope of responsibility includes: Oversees Combest IT operations and supervises lead subordinate employee(s) of IT department. Provide and oversee technical support and assistance to clinics, programs, and employees with the use of hardware and some software support and maintenance. Specializes in hardware and software that support institutional strategic initiatives, and manage area or unit IT projects that impact multiple clinics or programs. Inventory Management - Responsible for ordering of equipment and supplies for the division and maintains an accurate inventory of controlled assets and other SON / Combest equipment. Keeps spare equipment in working order to be used as a backup if needed. Assists with set up for training sessions and meetings as needed at Combest Center to ensure technology is functional. Manage Combest Organizational Unit (OU) within Active Directory. Provide an IT overview for new Combest employees including activating eRaider accounts, Comm Services, and e-fax as identified in addition to other onboarding needs. Maintain appropriate Dell certifications necessary to perform warranty repairs of Dell desktops and laptops. Collaborates and acts as liaison with SON and TTUHSC IT regarding IT Projects related to SON growth, such as office expansion, building construction, infrastructure upgrades, and network topology. Assists in solving network associated access problems encountered by Combest personnel. Diligently attends to details and pursues quality in accomplishing assigned technical tasks. Provides planning for Combest IT enhancements, upgrades, and maintenance of desktop computers and other equipment as identified. Manage existing Combest IT initiatives, to include the Combest SharePoint site, Combest digital signage, Combest Distribution Lists, Combest departmental share drives, and assistance with leased copiers. Align with the TTUHSC Value-Based Culture, Vision, & Mission of the TTUHSC, SON, & Combest. Required Qualifications Bachelor's degree in the area of specialization or closely related field. Three years of related administrative and technical experience. Additional job related education may be substituted for the required experience on a year-for-year basis. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=874670 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-ae525822c1126c44ab43ff096d121a4f
Sep 20, 2024
Full Time
Assistant Director, Combest IT Department Lubbock 38912BR Position Description Performs varied and complex administrative duties in the management and coordination of a large specialized project and/or program. Requires independent judgment and application of established policies and procedures. Works under general supervision with evaluation based on overall results obtained. Major/Essential Functions The Assistant Director serves as the lead support for IT Combest operations, which include the TTUHSC Combest clinics, programs, & non-clinical areas. The Assistant Director of IT has an expert level of technical knowledge and experience in one or more IT-related areas. The employee in this position plans and directs the overall information technology (IT) operations of the department and has an expert level of technical knowledge and experience in one or more IT related areas. Employee specializes in hardware and software that support institutional strategic initiatives and manages the department IT projects that impact all Combest areas. Under senior leadership direction, performs administrative duties involving the use of independent judgment and professional skills. Employee provides supervision for the IT staff(s). Employee provides strategic planning information to the leadership team for IT needs of the department. Additionally, employee provides IT support in other areas such as analyzing IT concerns towards a positive resolution, oversees equipment inventory, replacement and/or maintenance. Other areas of departmental responsibility include overseeing COMM Services efforts to include e-fax, SIP DIDs, paging groups, requesting CxOne agents, and assisting with Avaya phone issues. Manage department distribution lists, shared calendars, maintaining various group lists and other IT related areas. The scope of responsibility includes: Oversees Combest IT operations and supervises lead subordinate employee(s) of IT department. Provide and oversee technical support and assistance to clinics, programs, and employees with the use of hardware and some software support and maintenance. Specializes in hardware and software that support institutional strategic initiatives, and manage area or unit IT projects that impact multiple clinics or programs. Inventory Management - Responsible for ordering of equipment and supplies for the division and maintains an accurate inventory of controlled assets and other SON / Combest equipment. Keeps spare equipment in working order to be used as a backup if needed. Assists with set up for training sessions and meetings as needed at Combest Center to ensure technology is functional. Manage Combest Organizational Unit (OU) within Active Directory. Provide an IT overview for new Combest employees including activating eRaider accounts, Comm Services, and e-fax as identified in addition to other onboarding needs. Maintain appropriate Dell certifications necessary to perform warranty repairs of Dell desktops and laptops. Collaborates and acts as liaison with SON and TTUHSC IT regarding IT Projects related to SON growth, such as office expansion, building construction, infrastructure upgrades, and network topology. Assists in solving network associated access problems encountered by Combest personnel. Diligently attends to details and pursues quality in accomplishing assigned technical tasks. Provides planning for Combest IT enhancements, upgrades, and maintenance of desktop computers and other equipment as identified. Manage existing Combest IT initiatives, to include the Combest SharePoint site, Combest digital signage, Combest Distribution Lists, Combest departmental share drives, and assistance with leased copiers. Align with the TTUHSC Value-Based Culture, Vision, & Mission of the TTUHSC, SON, & Combest. Required Qualifications Bachelor's degree in the area of specialization or closely related field. Three years of related administrative and technical experience. Additional job related education may be substituted for the required experience on a year-for-year basis. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=874670 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-ae525822c1126c44ab43ff096d121a4f
Los Angeles Metro
Los Angeles, California, United States
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. Description Performs information systems support and analysis for a specified function or area within a department and ensures that all concerns are addressed and closed within the prescribed practices and required timeline. The Departmental Systems Analyst will implement and test fare collection system devices and software. The Departmental Systems Analyst will also complete analysis and report generation of revenue collection, ridership, Metro programs, and service performance of Metro and Municipal Transit Operators. Examples of Duties Performs systems analysis and provides systems support in a specified application area Develops, oversees, and maintains information systems Produces various reports for functional areas Consults with staff from functional areas and users to determine information processing needs and to design/identify specific training programs Designs technical systems specifications describing information processing functions required by the users Evaluates and recommends use of commercial software in application area Provides input to consultants regarding user needs and acceptability of alternatives for development of assigned systems Coordinates with systems programmers Evaluates systems to ensure that user requirements are properly satisfied Troubleshoots, analyzes, and resolves user and systems problems Monitors system performance and integrity Designs and implements upgrades to user interface Communicates system upgrade needs to ITS (Information Technology Services) Responds to system emergencies Researches and prepares reports, systems training manuals, and technical systems documentation Monitors historic data to ensure proper records retention Participates in the department's information security, disaster recovery, and safety programs Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties Minimum Qualifications A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education Bachelor's Degree in Computer Science, Information Systems, or a related field Experience One year of relevant experience performing work within a department leading to an understanding of systems for computerization or programming in FOCUS and other user-oriented languages Certifications/Licenses/Special Requirements A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions Preferred Qualifications Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected. The following are the preferred qualifications: Experience receiving and fulfilling transit customer service requests to improve TAP (Transit Access Pass) user interface. Experience documenting projects and requirements including system integration tests. Experience performing testing of systems and device software. Experience performing data analysis with applications like SQL (Structured Query Language), Salesforce, or others to ensure quality product. Essential Knowledge Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) Theories, principles, and practices of specified application areas and systems analysis and design Applicable software, such as Crystal Reports, .NET Framework, etc. Analysis, research procedures, and reconciliation of information Capabilities of large-scale computer systems Personal computer hardware and software System administration, security practices, and user management Query generation, data organization, and database design Statistical analysis and data interpretation Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Analyzing and designing information systems in a specified application area Listening to users, interpreting needs, and providing support Managing database information and developing data warehouses, using systems such as Oracle Database Application utilization, maintenance, planning, troubleshooting, and upgrades, such as Crystal Reports Basic programming languages, such as SQL (Structured Query Language), Crystal Syntax, etc. Troubleshooting system problems and developing solutions Preparing easily consumable reports, professional e-mails, and correspondence Exercising sound judgment and creativity in making decisions Communicating effectively orally and in writing Interacting professionally with various levels of Metro employees and outside representatives Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Compile, analyze, and communicate system information and data Think and act independently Find creative solutions to problems Handle highly confidential information Meet tight time constraints and deadlines Read, understand, interpret, clarify, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements Train users in implemented systems Read, write, speak, and understand English Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working Conditions Typical office situation Close exposure to computer monitors and video screen Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required (JC) Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices. Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro location: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. *Open to the public and all Metro employees This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Closing Date/Time: 10/4/2024 5:00 PM Pacific
Sep 20, 2024
Full Time
Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County. Description Performs information systems support and analysis for a specified function or area within a department and ensures that all concerns are addressed and closed within the prescribed practices and required timeline. The Departmental Systems Analyst will implement and test fare collection system devices and software. The Departmental Systems Analyst will also complete analysis and report generation of revenue collection, ridership, Metro programs, and service performance of Metro and Municipal Transit Operators. Examples of Duties Performs systems analysis and provides systems support in a specified application area Develops, oversees, and maintains information systems Produces various reports for functional areas Consults with staff from functional areas and users to determine information processing needs and to design/identify specific training programs Designs technical systems specifications describing information processing functions required by the users Evaluates and recommends use of commercial software in application area Provides input to consultants regarding user needs and acceptability of alternatives for development of assigned systems Coordinates with systems programmers Evaluates systems to ensure that user requirements are properly satisfied Troubleshoots, analyzes, and resolves user and systems problems Monitors system performance and integrity Designs and implements upgrades to user interface Communicates system upgrade needs to ITS (Information Technology Services) Responds to system emergencies Researches and prepares reports, systems training manuals, and technical systems documentation Monitors historic data to ensure proper records retention Participates in the department's information security, disaster recovery, and safety programs Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out May be required to perform other related job duties Minimum Qualifications A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes: Education Bachelor's Degree in Computer Science, Information Systems, or a related field Experience One year of relevant experience performing work within a department leading to an understanding of systems for computerization or programming in FOCUS and other user-oriented languages Certifications/Licenses/Special Requirements A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions Preferred Qualifications Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected. The following are the preferred qualifications: Experience receiving and fulfilling transit customer service requests to improve TAP (Transit Access Pass) user interface. Experience documenting projects and requirements including system integration tests. Experience performing testing of systems and device software. Experience performing data analysis with applications like SQL (Structured Query Language), Salesforce, or others to ensure quality product. Essential Knowledge Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks) Theories, principles, and practices of specified application areas and systems analysis and design Applicable software, such as Crystal Reports, .NET Framework, etc. Analysis, research procedures, and reconciliation of information Capabilities of large-scale computer systems Personal computer hardware and software System administration, security practices, and user management Query generation, data organization, and database design Statistical analysis and data interpretation Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things) Analyzing and designing information systems in a specified application area Listening to users, interpreting needs, and providing support Managing database information and developing data warehouses, using systems such as Oracle Database Application utilization, maintenance, planning, troubleshooting, and upgrades, such as Crystal Reports Basic programming languages, such as SQL (Structured Query Language), Crystal Syntax, etc. Troubleshooting system problems and developing solutions Preparing easily consumable reports, professional e-mails, and correspondence Exercising sound judgment and creativity in making decisions Communicating effectively orally and in writing Interacting professionally with various levels of Metro employees and outside representatives Ability to (defined as a present competence to perform an observable behavior or produce an observable result) Compile, analyze, and communicate system information and data Think and act independently Find creative solutions to problems Handle highly confidential information Meet tight time constraints and deadlines Read, understand, interpret, clarify, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements Train users in implemented systems Read, write, speak, and understand English Special Conditions The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job. Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions. Working Conditions Typical office situation Close exposure to computer monitors and video screen Physical Effort Required Sitting at a desk or table Operate a telephone or other telecommunications device and communicate through the medium Type and use a keyboard and mouse to perform necessary computer-based functions Communicating through speech in the English language required (JC) Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices. Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at www.metro.net and complete an online Employment Application. Computers are available to complete online Employment Applications at the following Metro location: METRO Headquarters, Employment Office One Gateway Plaza Los Angeles, CA 90012 Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro. All completed online Employment Applications must be received by 5:00 p.m. on the closing date. *Open to the public and all Metro employees This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties. Closing Date/Time: 10/4/2024 5:00 PM Pacific
State of Missouri
Moberly, Missouri, United States
The Family Support Division is seeking applications for Benefit Program Technicians. These positions will be located in the Randolph County Customer Service Center based at 1317 E Highway 24, Moberly, MO. Applicants may have the opportunity to work remotely once eligibility and suitability requirements are met. As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives. Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more. In order to succeed in this role, you must have at least 4 years of Customer Service experience or have a Bachelor’s Degree. To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. Recruitment Area: Accepting applications from all qualified applicants. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Sep 20, 2024
Full Time
The Family Support Division is seeking applications for Benefit Program Technicians. These positions will be located in the Randolph County Customer Service Center based at 1317 E Highway 24, Moberly, MO. Applicants may have the opportunity to work remotely once eligibility and suitability requirements are met. As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives. Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more. In order to succeed in this role, you must have at least 4 years of Customer Service experience or have a Bachelor’s Degree. To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. Recruitment Area: Accepting applications from all qualified applicants. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Our Systems Analyst performs a wide variety of analysis, design, testing, installation, integration, maintenance, operational support, troubleshooting, and training tasks for the City’s computer systems. This is a professional level, technically oriented position that requires the ability to continuously learn new technical skills and client information processes. This is an on-site position. The salary range for this position is $82,043- $110,758 per year with a hiring range of $82,043 - $96,400 per year, depen ding on qualifications and experience. This opportunity will be available until Wednesday, October 2, 2024 at 4:00pm (Mountain Time). A current resume is required, and a cover letter is preferred. This is a GREAT opportunity to be part of an experienced technology team in the support of enterprise and departmental applications in an exceptional municipal government. The team is responsible for a large portfolio of applications that provide services to a broad range of city departments. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Essential Functions Design, develop, configure, test, implement, and oversee technology applications, systems, database management, and interfaces. Must have a thorough knowledge and understanding of the City’s software applications used in their area of responsibility and general knowledge and understanding of all supported applications, so that analysis of customer needs can be identified, analyzed, documented, and implemented. Works directly with Staff from various Departments - analyzing present system capability, problem resolution, determining need/feasibility of developing new system features; and reviewing the quality of and implementing new system features. Writes and maintains data report programs based on the needs of internal customers. Designs, develops a variety of applications, procedures, reports, scripts, and/or interfaces. Maintains a variety of records and/or documentation for assigned area of responsibility. Develops scope of work for new programs, modifications and/or enhancements to existing applications. Design, develop, configure, test, and implements these additions and changes. These tasks are all based on system requirements and departmental needs and are done with a modest set of established guidelines. Direct contact with 3rd party application vendors - to coordinate vendor release upgrades, resolution of system failures, definition of specifications for new system features, definition and scheduling training needs. Ensures maximum system availability to our IT clients by working weekends and/or evenings to install system and/or application changes. Performs periodic systems performance analysis and reports that information to the Applications Manager. Learns and uses operating system tools to effectively execute processes. Examples: project management tools, web services, queries or ad-hoc reporting tools, programming languages, client access tools, Microsoft Office tools, device control, database definition, object management, and system performance. Identifies backup requirements for applications, programs and data, implement and communicates those needs to appropriate IT personnel as needed. Research, develop and define preliminary networking and computer equipment requirements to support new or enhanced applications. Assists with computer operations as needed for both our IT Staff and IT Clients. Identifies training needs and coordinates and/or performs training. Involved with preparing time and cost estimates of proposed projects, which can have a substantial financial impact upon the City. Assists with vendor and/or product selections, which can have a substantial long term impact upon the City budget and process effectiveness. Occasionally performs delegated duties in the absence of Applications Manager. Works within defined IT support structure to achieve efficient technology implementation, service, and operations. Performs other duties as assigned. Qualifications Education: 4 Year / Bachelor's Degree in Information Systems or closely related field. An equivalent combination of education and/or experience may substitute for education requirements on a year-for-year basis. Experience: 3 years Analyst experience (in addition to any experience used to satisfy the education requirement.) Certifications: Must possess a valid Driver’s License. Knowledge, Skills, and Abilities Knowledge of principles of project management and analysis/design of business applications and processes. Ability to analyze business processes and recommend technology to reinforce and improve efficiency or improve data integrity. Knowledge of use, capability, characteristics, limitations of computers and related equipment. Knowledge of personal computers and related software packages. Knowledge of database design and implementation techniques. Skill in problem solving. Ability to develop and write data reports using proprietary reporting tools, Microsoft SQL Server Reporting Services. Ability to write database queries using proprietary tools, and SQL. Ability to apply abstract thinking to programming and analysis. Ability to reason, communicate, and work effectively with IT Clients and IT Staff. Ability to provide training for IT Staff and IT Clients. Ability to read, interpret, and apply complex technical publications. Ability to manage multiple, concurrent tasks with frequent interruption. Accurate in the operation of a computer keyboard. Must have worked with a diversity of people in a coordinating, problem-solving environment. Physical Demands Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Working Environment Frequent: Exposure to routine office noise and equipment. Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident. Additional Working Demands / Conditions This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefits Information Benefit Eligible Benefits Package Includes: Two (2) Medical plans, Dental, Vision (for self/ spouse/ children) A Dedicated, exclusive Employee Health and Wellness Center Discounted Chilson Center passes Paid vacation, holidays, floating holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match A Comprehensive Employee Assistance Program Voluntary 529 College Invest program Tuition Reimbursement Employee Referral Program Personal and Professional Development opportunities Employee Recognition Program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information. Employment offers will be conditional on the successful completion of a driving record and criminal history background check.
Sep 19, 2024
Full Time
Our Systems Analyst performs a wide variety of analysis, design, testing, installation, integration, maintenance, operational support, troubleshooting, and training tasks for the City’s computer systems. This is a professional level, technically oriented position that requires the ability to continuously learn new technical skills and client information processes. This is an on-site position. The salary range for this position is $82,043- $110,758 per year with a hiring range of $82,043 - $96,400 per year, depen ding on qualifications and experience. This opportunity will be available until Wednesday, October 2, 2024 at 4:00pm (Mountain Time). A current resume is required, and a cover letter is preferred. This is a GREAT opportunity to be part of an experienced technology team in the support of enterprise and departmental applications in an exceptional municipal government. The team is responsible for a large portfolio of applications that provide services to a broad range of city departments. Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City. Essential Functions Design, develop, configure, test, implement, and oversee technology applications, systems, database management, and interfaces. Must have a thorough knowledge and understanding of the City’s software applications used in their area of responsibility and general knowledge and understanding of all supported applications, so that analysis of customer needs can be identified, analyzed, documented, and implemented. Works directly with Staff from various Departments - analyzing present system capability, problem resolution, determining need/feasibility of developing new system features; and reviewing the quality of and implementing new system features. Writes and maintains data report programs based on the needs of internal customers. Designs, develops a variety of applications, procedures, reports, scripts, and/or interfaces. Maintains a variety of records and/or documentation for assigned area of responsibility. Develops scope of work for new programs, modifications and/or enhancements to existing applications. Design, develop, configure, test, and implements these additions and changes. These tasks are all based on system requirements and departmental needs and are done with a modest set of established guidelines. Direct contact with 3rd party application vendors - to coordinate vendor release upgrades, resolution of system failures, definition of specifications for new system features, definition and scheduling training needs. Ensures maximum system availability to our IT clients by working weekends and/or evenings to install system and/or application changes. Performs periodic systems performance analysis and reports that information to the Applications Manager. Learns and uses operating system tools to effectively execute processes. Examples: project management tools, web services, queries or ad-hoc reporting tools, programming languages, client access tools, Microsoft Office tools, device control, database definition, object management, and system performance. Identifies backup requirements for applications, programs and data, implement and communicates those needs to appropriate IT personnel as needed. Research, develop and define preliminary networking and computer equipment requirements to support new or enhanced applications. Assists with computer operations as needed for both our IT Staff and IT Clients. Identifies training needs and coordinates and/or performs training. Involved with preparing time and cost estimates of proposed projects, which can have a substantial financial impact upon the City. Assists with vendor and/or product selections, which can have a substantial long term impact upon the City budget and process effectiveness. Occasionally performs delegated duties in the absence of Applications Manager. Works within defined IT support structure to achieve efficient technology implementation, service, and operations. Performs other duties as assigned. Qualifications Education: 4 Year / Bachelor's Degree in Information Systems or closely related field. An equivalent combination of education and/or experience may substitute for education requirements on a year-for-year basis. Experience: 3 years Analyst experience (in addition to any experience used to satisfy the education requirement.) Certifications: Must possess a valid Driver’s License. Knowledge, Skills, and Abilities Knowledge of principles of project management and analysis/design of business applications and processes. Ability to analyze business processes and recommend technology to reinforce and improve efficiency or improve data integrity. Knowledge of use, capability, characteristics, limitations of computers and related equipment. Knowledge of personal computers and related software packages. Knowledge of database design and implementation techniques. Skill in problem solving. Ability to develop and write data reports using proprietary reporting tools, Microsoft SQL Server Reporting Services. Ability to write database queries using proprietary tools, and SQL. Ability to apply abstract thinking to programming and analysis. Ability to reason, communicate, and work effectively with IT Clients and IT Staff. Ability to provide training for IT Staff and IT Clients. Ability to read, interpret, and apply complex technical publications. Ability to manage multiple, concurrent tasks with frequent interruption. Accurate in the operation of a computer keyboard. Must have worked with a diversity of people in a coordinating, problem-solving environment. Physical Demands Frequent: Minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal. Working Environment Frequent: Exposure to routine office noise and equipment. Occasional: Exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident. Additional Working Demands / Conditions This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions. City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate. With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America. Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance. A vibrant community, surrounded by natural beauty, where you belong! Benefits Information Benefit Eligible Benefits Package Includes: Two (2) Medical plans, Dental, Vision (for self/ spouse/ children) A Dedicated, exclusive Employee Health and Wellness Center Discounted Chilson Center passes Paid vacation, holidays, floating holidays, and medical leave Flexible spending including Dependent Care Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage Retirement 401a, 457, Roth (pre-& post tax) and company match A Comprehensive Employee Assistance Program Voluntary 529 College Invest program Tuition Reimbursement Employee Referral Program Personal and Professional Development opportunities Employee Recognition Program Exceptional work-life balance Market based pay & regular performance reviews Local Government employment is eligible for Public Loan Forgiveness Program The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law. The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information. Employment offers will be conditional on the successful completion of a driving record and criminal history background check.
Description THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED. The Senior Desktop Support Technician performs computer-related technical work with minimum supervision, typically regarding matters requiring greater technical expertise. Acts as a mentor and shares knowledge with team members to help develop and improve knowledge, skills, processes, and performance. Serves as a primary resource for problem management and resolution. The Senior Desktop Support Technician is required to provide excellent customer service, resolve problems in a timely manner, deliver systems with a high level of availability and reliability, communicate effectively, and be a positive contributor to the Denton County Technology Services team. This position acts as a backup to the Desktop Technician Supervisor. Examples of Duties Leads the Desktop Technician team and manages related projects. Handles service request escalations from entry and intermediate-level positions. Acts as a primary resource for problem management and resolution. Installs, tests, and troubleshoots computer hardware, software, telephones, and peripheral equipment. Implements and advocates for information security best practices and identifies threats to security. Acts as a first responder for security incidents regarding end-user devices. Investigates and determine the scope of the intrusion and remediate threats. Secures endpoints through proper configuration, antivirus, and malware protection. Provides basic administration for server applications used in support of desktop technologies. Manages computer objects, user account permissions, and group policy within Active Directory. Mentors and trains team members to help develop and improve knowledge, skills, and performance. Reviews work product of entry and intermediate positions to ensure adherence to policies, department procedures, and best operational and security practices. Researches, evaluates, tests, and recommends new technologies beneficial for county employees. Maintains an accurate inventory database of county computers, printers, and network assets. Provides weekly written reports to Desktop Operations Manager and Desktop Technician Supervisor. Supervises, directs, and leads the team in the absence of the Desktop Operations Manager and Desktop Technician Supervisor. Assigns service requests and/or projects to the team members as directed by the Desktop Operations Manager and Desktop Technician Supervisor. Follows county policies and best practices related to information security; exercises good judgment to protect the confidentiality, integrity, and availability of Denton County computer systems and electronic records; supports compliance with CJIS, HIPAA, and other information security regulations. Displays and reflects the culture, mission, vision, values, and direction of the department. Performs other related duties as required. Department of Technology Services Mission Statement: To serve Denton County taxpayers by providing technology-related services guided by our core values that support and empower county departments and agencies in providing excellent service to our citizens. The Department of Technology Services commits to the following core values: • To deliver service with integrity and respect. • To respond to the technology needs of the County in a proactive and timely manner. • To meet the technology needs of the County with consistency, agility, flexibility, and foresight. • To manage technology resources in a fiscally conservative manner. • To develop a technology team that is passionate about serving the needs of the County. • To support and understand each member of our team both personally and professionally. • To encourage positive attitudes, teamwork, and open communication. Minimum Qualifications High School Diploma or GED and minimum of four years of experience in a related field; or an equivalent combination of education and related experience required. Bachelor's Degree preferred. Microsoft Modern Desktop Administrator certification and ITIL certification are preferred. CompTIA A+ and Network+ certifications are preferred. Certification by TCOLE as a jailer may be required. Possession of a valid driver's license is required. Must obtain a valid Texas driver's license within 90 days of employment. Must not have any Class B misdemeanor or higher convictions or deferred adjudications. Supplemental Information To ensure proper delivery of emails please add jobs@dentoncounty.gov to your email safe list. Closing Date/Time: Continuous
Sep 19, 2024
Full Time
Description THIS POSTING MAY CLOSE AT ANY TIME ONCE A SUFFICIENT NUMBER OF APPLICATIONS HAVE BEEN RECEIVED. The Senior Desktop Support Technician performs computer-related technical work with minimum supervision, typically regarding matters requiring greater technical expertise. Acts as a mentor and shares knowledge with team members to help develop and improve knowledge, skills, processes, and performance. Serves as a primary resource for problem management and resolution. The Senior Desktop Support Technician is required to provide excellent customer service, resolve problems in a timely manner, deliver systems with a high level of availability and reliability, communicate effectively, and be a positive contributor to the Denton County Technology Services team. This position acts as a backup to the Desktop Technician Supervisor. Examples of Duties Leads the Desktop Technician team and manages related projects. Handles service request escalations from entry and intermediate-level positions. Acts as a primary resource for problem management and resolution. Installs, tests, and troubleshoots computer hardware, software, telephones, and peripheral equipment. Implements and advocates for information security best practices and identifies threats to security. Acts as a first responder for security incidents regarding end-user devices. Investigates and determine the scope of the intrusion and remediate threats. Secures endpoints through proper configuration, antivirus, and malware protection. Provides basic administration for server applications used in support of desktop technologies. Manages computer objects, user account permissions, and group policy within Active Directory. Mentors and trains team members to help develop and improve knowledge, skills, and performance. Reviews work product of entry and intermediate positions to ensure adherence to policies, department procedures, and best operational and security practices. Researches, evaluates, tests, and recommends new technologies beneficial for county employees. Maintains an accurate inventory database of county computers, printers, and network assets. Provides weekly written reports to Desktop Operations Manager and Desktop Technician Supervisor. Supervises, directs, and leads the team in the absence of the Desktop Operations Manager and Desktop Technician Supervisor. Assigns service requests and/or projects to the team members as directed by the Desktop Operations Manager and Desktop Technician Supervisor. Follows county policies and best practices related to information security; exercises good judgment to protect the confidentiality, integrity, and availability of Denton County computer systems and electronic records; supports compliance with CJIS, HIPAA, and other information security regulations. Displays and reflects the culture, mission, vision, values, and direction of the department. Performs other related duties as required. Department of Technology Services Mission Statement: To serve Denton County taxpayers by providing technology-related services guided by our core values that support and empower county departments and agencies in providing excellent service to our citizens. The Department of Technology Services commits to the following core values: • To deliver service with integrity and respect. • To respond to the technology needs of the County in a proactive and timely manner. • To meet the technology needs of the County with consistency, agility, flexibility, and foresight. • To manage technology resources in a fiscally conservative manner. • To develop a technology team that is passionate about serving the needs of the County. • To support and understand each member of our team both personally and professionally. • To encourage positive attitudes, teamwork, and open communication. Minimum Qualifications High School Diploma or GED and minimum of four years of experience in a related field; or an equivalent combination of education and related experience required. Bachelor's Degree preferred. Microsoft Modern Desktop Administrator certification and ITIL certification are preferred. CompTIA A+ and Network+ certifications are preferred. Certification by TCOLE as a jailer may be required. Possession of a valid driver's license is required. Must obtain a valid Texas driver's license within 90 days of employment. Must not have any Class B misdemeanor or higher convictions or deferred adjudications. Supplemental Information To ensure proper delivery of emails please add jobs@dentoncounty.gov to your email safe list. Closing Date/Time: Continuous
California State University (CSU) Chancellor's Office
401 Golden Shore, Long Beach, CA 90802, USA
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Assistant Director for Communications, Academic and Student Affairs . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $8,829 per month, commensurate with qualifications and experience. The salary range for this classification is $4,812 to $15,449 per month. Classification Administrator II Position Information The California State University, Office of the Chancellor, is seeking an Assistant Director for Communications, Academic and Student Affairs to lead strategic communications for the division of Academic and Student Affairs (ASA) and serve as a primary liaison with CSU communicators to promote and elevate the university’s brand. The incumbent is responsible for developing and maintaining a consistent voice and narrative across multiple disciplines and departments while ensuring alignment with the CSU master brand. Collaborating closely with Associate Vice Chancellors and Assistant Vice Chancellors for all departments, the incumbent provides an integrated communication strategy to support a wide range of intersegmental and campus stakeholder relationships as well as key initiatives such as Graduation Initiative 2025, strategic enrollment management and academic preparation. The incumbent provides leadership, direction and guidance for marketing communications operations within ASA to ensure the highest standards of accuracy, responsiveness and quality across ASA communications. The incumbent ensures accuracy of fact, appropriateness of tone and consistency of message in high-level internal and external communications, primarily originating from members of the Academic and Student Affairs Leadership Team. This is an essential quality control function that protects the public image of the California State University. This position is approved for telecommuting (two days telecommuting, three days in office (in-person)) with onsite work at the main headquarters located in Long Beach, California. Responsibilities Under the general direction of the Deputy Vice Chancellor, Academic and Student Affairs , the Assistant Director for Communications, Academic and Student Affairs will: -In consultation with ASA leadership, develop and maintain division wide voice and brand in alignment with the CSU master brand. -In consultation with ASA subject matter experts, SCPA colleagues and outside consultants, conceptualize and manage communications strategies for ASA-driven initiatives including Graduation Initiative 2025, strategic enrollment management, academic preparation and more. -Develop and direct a communications strategy for fostering engagement with and adoption of key ASA policies following distribution of formal memorandum to campuses. -Develop and direct a communications strategy for intersegmental relations to support EVC and Deputy Vice Chancellor outreach. -Liaise with external (e.g. agencies) and internal communications partners (CO and campus) to help foster holistic and integrated communications for all ASA stakeholders. -Collaborate with SCPA to identify, brief and support ASA spokespeople to engage with internal and external stakeholders. -Responsible for ensuring appropriate brand messaging and tone, accuracy of content, usability and accessibility for ASA-affiliated web sites. -Develop and manage integrated communications operations and procedures. -Provide professional development and support to departments with communications needs. -Work closely with ASA leadership team and Executive Writing Team to provide strategic advice and creative input on communication methods and preparation of communication materials. -Write, edit and proofread the content for internal and external communications from ASA including legislative reports, content for the division website, special announcements and other division/department materials. -Work closely with ASA leadership team in creating, developing and editing of the Board of Trustees presentations and materials. -Develop strong understanding of departmental and divisional goals and strategies, and ensure they are integrated into communications. -Respond to Division communications-related issues in a timely manner. When appropriate, coordinate and consult with SCPA on crisis communications. -Ensure accuracy of fact, appropriateness of tone and consistency of message in high level internal and external communications. -Provide guidance and create professional development content for ASA staff to improve quality and consistency of communications originating from the division. -Develop communication plans for new initiatives and programs; determine purpose, messaging, means and frequency for communications to those key audiences as part of a cohesive communications program. -Keep informed of ASA programs and initiatives as well as the California State University and higher education climate. -Streamline ASA Communications office processes and procedures to ensure optimal ongoing productivity and effectiveness. Identity areas for improvements and implement changes as needed. -Lead, direct, and supervise ASA Communications staff to achieve organizational goals and objectives, including training, assigning, and reviewing duties for accuracy and efficiency. -Monitor office staff performance, provide constructive feedback and coaching. Foster a positive and inclusive work environment promoting collaboration and teamwork. -Other duties as assigned in support of ASA Division mission and goals. Assist with special projects as needed. Qualifications This position requires: -Bachelor's degree in communications, journalism or another relevant field from an accredited four-year university or college. Graduate degree highly preferred. -A minimum of seven years of demonstrated professional writing experience, preferably in an academic/higher education environment. -Experience writing and editing according to the Associated Press Stylebook or an AP-based style guide. -Experience producing high-quality documents with Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Adobe Acrobat, Adobe Photoshop and related programs. -High-level editing experience and skills, including the ability to review and refine content for clarity, accuracy, and consistency. -Extensive experience in researching, writing and editing of communications content in higher education institution, public relations or closely related field. -Demonstrated track record of performing excellently under pressure and adhering to strict deadline while maintaining a sophisticated understanding of organizational and external contexts. -Effective oral communication skills. -Experience in collaborating directly with senior level administrators or executives. -Excellent organizational skills in a multi-tasking environment, excellent attention to detail and accuracy. -Ability to work independently and collaboratively, multi-task to balance multiple priorities. -Demonstrated strong experience in project management with ability to track progress and coordinate highly detailed projects in a well-organized, efficient, and timely manner. -Experience with working effectively with a diverse group of stakeholders in a multi-cultural environment, and ability to maintain efficient working relationships. -Flexibility and the ability to pivot and navigate a complex and dynamic work environment with rapidly changing priorities. Ability to adapt to new information and make informed decisions when responding to evolving circumstances while maintaining a focus on goals and objectives. -Intellectual agility and ability to make independent judgments and work with minimal supervision. Preferred Qualifications -Experience with managing outside agencies and consultants as well as internal teams in support of brand strategy preferred. -Supervisory and office management experience preferred. Application Period Priority consideration will be given to candidates who apply by October 2, 2024 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Mandated Reporter Per CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Conflict of Interest The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: Sep 18 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Sep 19, 2024
Chancellor's Office Statement Join our team at the California State University, Office of the Chancellor, and make a difference in providing access to higher education. We are currently seeking experienced candidates for the position of Assistant Director for Communications, Academic and Student Affairs . The CSU Chancellor's Office, located on the waterfront adjacent to the Aquarium of the Pacific in downtown Long Beach, is the headquarters for the nation's largest and most diverse system of higher education. The CSU Chancellor's Office offers a premium benefit package that includes outstanding vacation, health, and dental plans; a fee waiver education program; membership in the California Public Employees Retirement System (PERS); and 15 paid holidays a year. Salary The anticipated salary hiring range is up to $8,829 per month, commensurate with qualifications and experience. The salary range for this classification is $4,812 to $15,449 per month. Classification Administrator II Position Information The California State University, Office of the Chancellor, is seeking an Assistant Director for Communications, Academic and Student Affairs to lead strategic communications for the division of Academic and Student Affairs (ASA) and serve as a primary liaison with CSU communicators to promote and elevate the university’s brand. The incumbent is responsible for developing and maintaining a consistent voice and narrative across multiple disciplines and departments while ensuring alignment with the CSU master brand. Collaborating closely with Associate Vice Chancellors and Assistant Vice Chancellors for all departments, the incumbent provides an integrated communication strategy to support a wide range of intersegmental and campus stakeholder relationships as well as key initiatives such as Graduation Initiative 2025, strategic enrollment management and academic preparation. The incumbent provides leadership, direction and guidance for marketing communications operations within ASA to ensure the highest standards of accuracy, responsiveness and quality across ASA communications. The incumbent ensures accuracy of fact, appropriateness of tone and consistency of message in high-level internal and external communications, primarily originating from members of the Academic and Student Affairs Leadership Team. This is an essential quality control function that protects the public image of the California State University. This position is approved for telecommuting (two days telecommuting, three days in office (in-person)) with onsite work at the main headquarters located in Long Beach, California. Responsibilities Under the general direction of the Deputy Vice Chancellor, Academic and Student Affairs , the Assistant Director for Communications, Academic and Student Affairs will: -In consultation with ASA leadership, develop and maintain division wide voice and brand in alignment with the CSU master brand. -In consultation with ASA subject matter experts, SCPA colleagues and outside consultants, conceptualize and manage communications strategies for ASA-driven initiatives including Graduation Initiative 2025, strategic enrollment management, academic preparation and more. -Develop and direct a communications strategy for fostering engagement with and adoption of key ASA policies following distribution of formal memorandum to campuses. -Develop and direct a communications strategy for intersegmental relations to support EVC and Deputy Vice Chancellor outreach. -Liaise with external (e.g. agencies) and internal communications partners (CO and campus) to help foster holistic and integrated communications for all ASA stakeholders. -Collaborate with SCPA to identify, brief and support ASA spokespeople to engage with internal and external stakeholders. -Responsible for ensuring appropriate brand messaging and tone, accuracy of content, usability and accessibility for ASA-affiliated web sites. -Develop and manage integrated communications operations and procedures. -Provide professional development and support to departments with communications needs. -Work closely with ASA leadership team and Executive Writing Team to provide strategic advice and creative input on communication methods and preparation of communication materials. -Write, edit and proofread the content for internal and external communications from ASA including legislative reports, content for the division website, special announcements and other division/department materials. -Work closely with ASA leadership team in creating, developing and editing of the Board of Trustees presentations and materials. -Develop strong understanding of departmental and divisional goals and strategies, and ensure they are integrated into communications. -Respond to Division communications-related issues in a timely manner. When appropriate, coordinate and consult with SCPA on crisis communications. -Ensure accuracy of fact, appropriateness of tone and consistency of message in high level internal and external communications. -Provide guidance and create professional development content for ASA staff to improve quality and consistency of communications originating from the division. -Develop communication plans for new initiatives and programs; determine purpose, messaging, means and frequency for communications to those key audiences as part of a cohesive communications program. -Keep informed of ASA programs and initiatives as well as the California State University and higher education climate. -Streamline ASA Communications office processes and procedures to ensure optimal ongoing productivity and effectiveness. Identity areas for improvements and implement changes as needed. -Lead, direct, and supervise ASA Communications staff to achieve organizational goals and objectives, including training, assigning, and reviewing duties for accuracy and efficiency. -Monitor office staff performance, provide constructive feedback and coaching. Foster a positive and inclusive work environment promoting collaboration and teamwork. -Other duties as assigned in support of ASA Division mission and goals. Assist with special projects as needed. Qualifications This position requires: -Bachelor's degree in communications, journalism or another relevant field from an accredited four-year university or college. Graduate degree highly preferred. -A minimum of seven years of demonstrated professional writing experience, preferably in an academic/higher education environment. -Experience writing and editing according to the Associated Press Stylebook or an AP-based style guide. -Experience producing high-quality documents with Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Adobe Acrobat, Adobe Photoshop and related programs. -High-level editing experience and skills, including the ability to review and refine content for clarity, accuracy, and consistency. -Extensive experience in researching, writing and editing of communications content in higher education institution, public relations or closely related field. -Demonstrated track record of performing excellently under pressure and adhering to strict deadline while maintaining a sophisticated understanding of organizational and external contexts. -Effective oral communication skills. -Experience in collaborating directly with senior level administrators or executives. -Excellent organizational skills in a multi-tasking environment, excellent attention to detail and accuracy. -Ability to work independently and collaboratively, multi-task to balance multiple priorities. -Demonstrated strong experience in project management with ability to track progress and coordinate highly detailed projects in a well-organized, efficient, and timely manner. -Experience with working effectively with a diverse group of stakeholders in a multi-cultural environment, and ability to maintain efficient working relationships. -Flexibility and the ability to pivot and navigate a complex and dynamic work environment with rapidly changing priorities. Ability to adapt to new information and make informed decisions when responding to evolving circumstances while maintaining a focus on goals and objectives. -Intellectual agility and ability to make independent judgments and work with minimal supervision. Preferred Qualifications -Experience with managing outside agencies and consultants as well as internal teams in support of brand strategy preferred. -Supervisory and office management experience preferred. Application Period Priority consideration will be given to candidates who apply by October 2, 2024 . Applications will be accepted until the job posting is removed. How To Apply Please click "Apply Now" to complete the California State University, Chancellor's Office online employment application. Equal Employment Opportunity The university is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager at (562) 951-4070. Title IX Please view the Notice of Non-Discrimination on the Basis of Gender or Sex and Contact Information for Title IX Coordinator at: https://www2.calstate.edu/titleix E-Verify This position requires new hire employment verification to be processed through the E-Verify program administered by the Department of Homeland Security, U.S. Citizenship and Immigration Services (DHSUSCIS)' in partnership with the Social Security Administration (SSA). If hired, you will be required to furnish proof that you are legally authorized to work in the United States. The CSU Chancellor’s Office is not a sponsoring agency for staff and Management positions (i.e., H1-B VISAS). COVID19 Vaccination Policy Per the CSU COVID-19 Vaccination Policy , it is strongly recommended that all Chancellor’s Office employees who are accessing office and campus facilities follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications. Mandated Reporter Per CANRA The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Conflict of Interest The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest when they first occupy the position, and on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter. CSU Out of State Employment Policy California State University, Office of the Chancellor, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California. As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California. Background The Chancellor's Office policy requires that the selected candidate successfully complete a full background check (including a criminal records check) prior to assuming this position. Advertised: Sep 18 2024 Pacific Daylight Time Applications close: Closing Date/Time:
City of Galveston, TX
Galveston, Texas, United States
Job Description Performs highly responsible technical, administrative, and managerial duties supervising the daily activities of the support services team. Areas will encompass, but are not limited to, laptop and desktop maintenance, support and administration; telephone support, maintenance and administration. Requires responsibility for planning, budgeting, coordinating, and controlling personnel, material and physical resources, to ensure end users are receiving the appropriate assistance. Contributes to problem resolution by giving in-person, hands on support to end users where needed. This includes responsibility of managing all procedures related to the identification, prioritization, and resolution of end user incidents and requests, including but not limited to troubleshooting and resolution of issues for most calls, the coordination of computer service desk functions, software and hardware troubleshooting, and low-to-mid level infrastructure problems. Monitors staff and their resolution of user problems to ensure optimum user-system performance. Monitors all incoming work requests, incident tickets, and status checks by customers via a ticketing system. Ensures that calls/requests/incidents are being taken/logged, proper troubleshooting is being performed, and tickets are resolved in a timely and efficient manner. When necessary, tickets are escalated with proper documentation to other appropriate IT groups. Ensures the use of best practices in the delivery of technical support such as: first call resolution, escalation, total impact training, and support metrics tracking and reporting. Build and maintain a trusted relationship with City Departments and reduce unexpected interruptions to their business by sending notifications related to outages and service changes, and coordinating the timing of significant outages across multiple City departments. Minimum Qualifications: Requires an Associate’s degree in Computer Science, Management and Information Systems (MIS) or a closely related field and 2 years in a lead customer facing role. OR 4 years of experience in a lead customer facing role. Closing Date/Time: October 18, 2024 at 11:59 PM CST
Sep 19, 2024
Full Time
Job Description Performs highly responsible technical, administrative, and managerial duties supervising the daily activities of the support services team. Areas will encompass, but are not limited to, laptop and desktop maintenance, support and administration; telephone support, maintenance and administration. Requires responsibility for planning, budgeting, coordinating, and controlling personnel, material and physical resources, to ensure end users are receiving the appropriate assistance. Contributes to problem resolution by giving in-person, hands on support to end users where needed. This includes responsibility of managing all procedures related to the identification, prioritization, and resolution of end user incidents and requests, including but not limited to troubleshooting and resolution of issues for most calls, the coordination of computer service desk functions, software and hardware troubleshooting, and low-to-mid level infrastructure problems. Monitors staff and their resolution of user problems to ensure optimum user-system performance. Monitors all incoming work requests, incident tickets, and status checks by customers via a ticketing system. Ensures that calls/requests/incidents are being taken/logged, proper troubleshooting is being performed, and tickets are resolved in a timely and efficient manner. When necessary, tickets are escalated with proper documentation to other appropriate IT groups. Ensures the use of best practices in the delivery of technical support such as: first call resolution, escalation, total impact training, and support metrics tracking and reporting. Build and maintain a trusted relationship with City Departments and reduce unexpected interruptions to their business by sending notifications related to outages and service changes, and coordinating the timing of significant outages across multiple City departments. Minimum Qualifications: Requires an Associate’s degree in Computer Science, Management and Information Systems (MIS) or a closely related field and 2 years in a lead customer facing role. OR 4 years of experience in a lead customer facing role. Closing Date/Time: October 18, 2024 at 11:59 PM CST
The Family Support Division is seeking applications for Benefit Program Technicians. These positions will be located in the Lincoln County Customer Service Center based at 384 North Lincoln Drive, Troy, MO. Applicants may have the opportunity to work remotely once eligibility and suitability requirements are met. As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives. Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more. In order to succeed in this role, you must have at least 4 years of Customer Service experience or have a Bachelor’s Degree. To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. Recruitment Area: Accepting applications from all qualified applicants. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Sep 19, 2024
Full Time
The Family Support Division is seeking applications for Benefit Program Technicians. These positions will be located in the Lincoln County Customer Service Center based at 384 North Lincoln Drive, Troy, MO. Applicants may have the opportunity to work remotely once eligibility and suitability requirements are met. As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives. Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more. In order to succeed in this role, you must have at least 4 years of Customer Service experience or have a Bachelor’s Degree. To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. Recruitment Area: Accepting applications from all qualified applicants. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
The Family Support Division is seeking applications for Benefit Program Technicians. These positions will be located in the Christian County Customer Service Center based at 4715 N Towne Center Drive, Ozark, MO. Applicants may have the opportunity to work remotely once eligibility and suitability requirements are met. As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives. Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more. In order to succeed in this role, you must have at least 4 years of Customer Service experience or have a Bachelor’s Degree. To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. Recruitment Area: Accepting applications from all qualified applicants. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Sep 19, 2024
Full Time
The Family Support Division is seeking applications for Benefit Program Technicians. These positions will be located in the Christian County Customer Service Center based at 4715 N Towne Center Drive, Ozark, MO. Applicants may have the opportunity to work remotely once eligibility and suitability requirements are met. As our Benefit Program Technician you will help Missouri citizens to receive food, medical, financial and nutritional assistance so they can live safe, healthy and productive lives. Every day you will determine initial and continuing eligibility of Missouri citizens for these services, interview clients in person and by telephone, prepare summaries and much more. In order to succeed in this role, you must have at least 4 years of Customer Service experience or have a Bachelor’s Degree. To thrive in this role, you must be personable, compassionate and have a non-judgmental attitude. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. Recruitment Area: Accepting applications from all qualified applicants. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Role Under general supervision, performs technical work of routine difficulty in collecting, analyzing, and routing data from reports and records specific to the assigned department. Major Duties, Responsibilities Performs a variety of clerical and office tasks, including entering and retrieving data from computer database programs, maintaining filing systems, compiling data and preparing reports; receiving money and entering receipts; handling incoming phone calls and assisting visitors; keeping account and other office records; proofreading and coding; and coordinating flow of clerical work with that of other departments and agencies. Handles public and agency requests for records information, both by telephone and in person. Classifies reports, sorts, and analyzes information, compiles statistics, verifies information, and builds and maintains statistical data. May perform special project research and analysis as assigned. Performs other job-related duties as assigned. Minimum Qualifications Education: High school diploma or equivalent. Experience: A minimum of one (1) year of general office experience. Additional Requirements: Must possess a valid Arizona driver’s license. Other Skills Required Knowledge, Skills, and Abilities: Knowledge of: Departmental clerical and office procedures, including various internal programs. Various data processing systems. Business English, spelling, grammar, punctuation, and composition. Clerical office practices and procedures. Research techniques and report writing. Current Microsoft Office software. Filing and recordkeeping. Skill in: Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees. Establishing and maintaining effective working relationships with employees, other agencies, and the public. Organization and adherence to detail. Ability to: Maintain records and prepare accurate reports. Follow written and verbal instructions. Type at a minimum speed of twenty-five (25) WPM. Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public. Keep management informed of key operating issues affecting the department. Remain current in knowledge required to perform assigned duties. Handle confidential matters and maintain discretion always. Act with courtesy, tact, and diplomacy. Work Environment: The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated. Physical Requirements: Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effective in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds. Additional Job Information: FLSA: Non-Exempt Grade: 3 Classification: Classified Safety Sensitive: No EMPLOYEE BENEFITS Yavapai County Government offers a comprehensive employee benefits package to Full-Time employees working 30 or more hours per week that includes but is not limited to: • 10 Paid Holidays Per Year • Annual Leave • Employee Assistance Program (EAP) • Health Care Insurance - Medical, Dental, Vision • Life Insurance • Long-Term & Short-Term Disability • Retirement Plans • Sick Leave • Tuition Reimbursement Program ELECTIVE COVERAGE • 457 Deferred Compensation Program • Dependent Health Care Insurance - Medical, Dental, Vision • Flexible Spending Account (FSA) • Health Savings Account (HSA) • Short-Term Disability • Supplemental Life (for employees & dependents) PLEASE NOTE • Part-Time , Temporary and Seasonal employees accrue Sick Leave based on hours worked. • Part-Time employees have limited benefits available. • Temporary and Seasonal employees are not eligible to accrue Annual Leave. Click here to view our benefits summary. Closing Date/Time: 10/1/2024 5:00 PM Arizona
Sep 19, 2024
Full Time
Role Under general supervision, performs technical work of routine difficulty in collecting, analyzing, and routing data from reports and records specific to the assigned department. Major Duties, Responsibilities Performs a variety of clerical and office tasks, including entering and retrieving data from computer database programs, maintaining filing systems, compiling data and preparing reports; receiving money and entering receipts; handling incoming phone calls and assisting visitors; keeping account and other office records; proofreading and coding; and coordinating flow of clerical work with that of other departments and agencies. Handles public and agency requests for records information, both by telephone and in person. Classifies reports, sorts, and analyzes information, compiles statistics, verifies information, and builds and maintains statistical data. May perform special project research and analysis as assigned. Performs other job-related duties as assigned. Minimum Qualifications Education: High school diploma or equivalent. Experience: A minimum of one (1) year of general office experience. Additional Requirements: Must possess a valid Arizona driver’s license. Other Skills Required Knowledge, Skills, and Abilities: Knowledge of: Departmental clerical and office procedures, including various internal programs. Various data processing systems. Business English, spelling, grammar, punctuation, and composition. Clerical office practices and procedures. Research techniques and report writing. Current Microsoft Office software. Filing and recordkeeping. Skill in: Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees. Establishing and maintaining effective working relationships with employees, other agencies, and the public. Organization and adherence to detail. Ability to: Maintain records and prepare accurate reports. Follow written and verbal instructions. Type at a minimum speed of twenty-five (25) WPM. Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public. Keep management informed of key operating issues affecting the department. Remain current in knowledge required to perform assigned duties. Handle confidential matters and maintain discretion always. Act with courtesy, tact, and diplomacy. Work Environment: The work environment is associated with an office. The work area is adequately lighted, heated or cooled and ventilated. Physical Requirements: Ability to sit or stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effective in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to lift up to 30 pounds. Additional Job Information: FLSA: Non-Exempt Grade: 3 Classification: Classified Safety Sensitive: No EMPLOYEE BENEFITS Yavapai County Government offers a comprehensive employee benefits package to Full-Time employees working 30 or more hours per week that includes but is not limited to: • 10 Paid Holidays Per Year • Annual Leave • Employee Assistance Program (EAP) • Health Care Insurance - Medical, Dental, Vision • Life Insurance • Long-Term & Short-Term Disability • Retirement Plans • Sick Leave • Tuition Reimbursement Program ELECTIVE COVERAGE • 457 Deferred Compensation Program • Dependent Health Care Insurance - Medical, Dental, Vision • Flexible Spending Account (FSA) • Health Savings Account (HSA) • Short-Term Disability • Supplemental Life (for employees & dependents) PLEASE NOTE • Part-Time , Temporary and Seasonal employees accrue Sick Leave based on hours worked. • Part-Time employees have limited benefits available. • Temporary and Seasonal employees are not eligible to accrue Annual Leave. Click here to view our benefits summary. Closing Date/Time: 10/1/2024 5:00 PM Arizona
CA DEPARTMENT OF JUSTICE
Sacramento, California, United States
Job Description and Duties Under the general direction of the Applicant and Record Quality Services Branch, Record Quality Services Program, Record Review Section Crime Analyst Supervisor, the Program Technician II works independently, or with other staff, performing a variety of assignments in support of business needs, services, and administrative record challenge requests pursuant to California Penal Code sections 11120-11127. The incumbent must be familiar with criminal justice system processes. The incumbent must also be familiar with the statutory code sections relevant to criminal history record reviews, automated criminal history records, and related programs within the Department of Justice. The incumbent may also assist program management with special projects and supports the Record Challenge Section’s error resolution efforts relative to various relief activities. This is a re-advertisement for JC- 431446. If you have previously applied for JC- 431446, it is not necessary to re-apply. Your original application for JC- 431446 will be included in this candidate pool for JC- 449607. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions In a remote work environment, home office, or similar environment in California. At the office, an enclosed windowed office with a smoke-free environment. May be required to sit at a computer terminal while performing research and other duties up to eight hours a day. Travel to designated offices may be required. Minimum Requirements You will find the Minimum Requirements in the Class Specification. PROGRAM TECHNICIAN II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-449607 Position #(s): 420-907-9928-006 Working Title: Limited Term - Program Technician II Classification: PROGRAM TECHNICIAN II $3,721.00 - $4,664.00 # of Positions: 1 Work Location: Sacramento County Telework: In Office Job Type: 12 Month Limited Term - Full Time Work Shift: Day Shift Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Bureau of Criminal Information & Analysis, Applicant & Record Quality Services Branch, Record Quality Services Program, Record Review Section. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 449607 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. This is a 12 month limited term position, but may be extended to a maximum of 24 months and/or may become a permanent position based upon operational needs. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/1/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Johnny Garcia III JC- 449607 PO Box 160608 Sacramento , CA 95816-0608 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Johnny Garcia III JC- 449607 4949 Broadway Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Ability to exercise good judgment, and act with flexibility and diplomacy. Ability to process work in priority order. Review and analyze documents to then update respective databases. Excellent written and oral communication skills and a demonstrated history of good work habits. Ability to work independently and as a member of a team to accomplish program objectives. Ability to maintain confidentiality on sensitive issues, work cooperatively as a team, and maintain professional relationships with department staff. Benefits Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx . Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Johnny Garcia III (916) 210-5365 Johnny.Garcia@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information on Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 10/1/2024
Sep 18, 2024
Full Time
Job Description and Duties Under the general direction of the Applicant and Record Quality Services Branch, Record Quality Services Program, Record Review Section Crime Analyst Supervisor, the Program Technician II works independently, or with other staff, performing a variety of assignments in support of business needs, services, and administrative record challenge requests pursuant to California Penal Code sections 11120-11127. The incumbent must be familiar with criminal justice system processes. The incumbent must also be familiar with the statutory code sections relevant to criminal history record reviews, automated criminal history records, and related programs within the Department of Justice. The incumbent may also assist program management with special projects and supports the Record Challenge Section’s error resolution efforts relative to various relief activities. This is a re-advertisement for JC- 431446. If you have previously applied for JC- 431446, it is not necessary to re-apply. Your original application for JC- 431446 will be included in this candidate pool for JC- 449607. Please let us know how you heard about our position by taking this brief survey: https://www.surveymonkey.com/r/P7X675V You will find additional information about the job in the Duty Statement . Working Conditions In a remote work environment, home office, or similar environment in California. At the office, an enclosed windowed office with a smoke-free environment. May be required to sit at a computer terminal while performing research and other duties up to eight hours a day. Travel to designated offices may be required. Minimum Requirements You will find the Minimum Requirements in the Class Specification. PROGRAM TECHNICIAN II Additional Documents Job Application Package Checklist Duty Statement Position Details Job Code #: JC-449607 Position #(s): 420-907-9928-006 Working Title: Limited Term - Program Technician II Classification: PROGRAM TECHNICIAN II $3,721.00 - $4,664.00 # of Positions: 1 Work Location: Sacramento County Telework: In Office Job Type: 12 Month Limited Term - Full Time Work Shift: Day Shift Work Week: Monday - Friday Department Information This position is located in the California Justice Information Services Division, Bureau of Criminal Information & Analysis, Applicant & Record Quality Services Branch, Record Quality Services Program, Record Review Section. Please disregard the SROA/Surplus language below as the Department of Justice requires applicants to submit their SROA/Surplus Letter if that is the basis of their eligibility. For more information about the department, please visit the Attorney General’s website at www.oag.ca.gov . Special Requirements A fingerprint check is required. Clearly indicate JC - 449607 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application. This is a 12 month limited term position, but may be extended to a maximum of 24 months and/or may become a permanent position based upon operational needs. Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 10/1/2024 Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s). How To Apply Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below: Address for Mailing Application Packages You may submit your application and any applicable or required documents to: Department of Justice Attn: Johnny Garcia III JC- 449607 PO Box 160608 Sacramento , CA 95816-0608 Address for Drop-Off Application Packages You may drop off your application and any applicable or required documents at: Department of Justice Johnny Garcia III JC- 449607 4949 Broadway Sacramento , CA 95820 08:00 AM - 05:00 PM Required Application Package Documents The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job: Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. Resume is required and must be included. Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting. Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate: Ability to exercise good judgment, and act with flexibility and diplomacy. Ability to process work in priority order. Review and analyze documents to then update respective databases. Excellent written and oral communication skills and a demonstrated history of good work habits. Ability to work independently and as a member of a team to accomplish program objectives. Ability to maintain confidentiality on sensitive issues, work cooperatively as a team, and maintain professional relationships with department staff. Benefits Please access this link for information on benefits afforded to employees who work for the State of California - https://www.calhr.ca.gov/Pages/California-State-Civil-Service-Employee-Benefits-Summary.aspx . Contact Information The Human Resources Contact is available to answer questions regarding the position or application process. Human Resources Contact: Johnny Garcia III (916) 210-5365 Johnny.Garcia@doj.ca.gov Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office. EEO Contact: EEO Officer (916) 210-7580 EERROffice@doj.ca.gov California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device. Additional Information on Application Filing Please note, if using the United States Postal Service for delivery, there is no guarantee that your application will be date stamped and will arrive by the final filing date. If your application does not have a postmark or date stamp and arrives after the final filing date, your application will not be accepted. Therefore, to ensure timely delivery of your application, it is recommended that you use either electronic delivery, parcel service, or certified mail. Using one of these options will provide proof of delivery prior to the final filing date. Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants. Closing Date/Time: 10/1/2024
State of Missouri
St. Louis County, Missouri, United States
The Family Support Division is seeking applications for a Benefit Program Technician. This position will be located in the St. Louis County/7 Hills Child Support-Customer Service Center based at 4040 Seven Hills Dr., St. Louis, MO. Applicants may have the opportunity to work remotely once eligibility and suitability requirements are met. As our Benefit Program Technician you will serve Missouri residents by assessing their Child Support needs during phone call and in-person You will assist and help guide them through the process establishing paternity orders and making/receiving child support payments. This position has a consistent and structured work schedule with a generous leave benefit that allows for work/life balance. Each day you will answer phone calls with questions related to our programs and resources, take and distribute information as necessary, scan and index information received, and enter information into our computer-based systems as appropriate. This is a rewarding position with the opportunity to positively impact the lives of Missourians. In order to succeed in this role, you must have at least 4 years of Customer Service experience or have a Bachelor’s Degree. To thrive in these roles, you must be personable, compassionate and have a non- judgmental The ideal candidate would possess excellent customer service skills, typing skills and be detail oriented. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. Recruitment Area: Accepting applications from all qualified applicants. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Sep 18, 2024
Full Time
The Family Support Division is seeking applications for a Benefit Program Technician. This position will be located in the St. Louis County/7 Hills Child Support-Customer Service Center based at 4040 Seven Hills Dr., St. Louis, MO. Applicants may have the opportunity to work remotely once eligibility and suitability requirements are met. As our Benefit Program Technician you will serve Missouri residents by assessing their Child Support needs during phone call and in-person You will assist and help guide them through the process establishing paternity orders and making/receiving child support payments. This position has a consistent and structured work schedule with a generous leave benefit that allows for work/life balance. Each day you will answer phone calls with questions related to our programs and resources, take and distribute information as necessary, scan and index information received, and enter information into our computer-based systems as appropriate. This is a rewarding position with the opportunity to positively impact the lives of Missourians. In order to succeed in this role, you must have at least 4 years of Customer Service experience or have a Bachelor’s Degree. To thrive in these roles, you must be personable, compassionate and have a non- judgmental The ideal candidate would possess excellent customer service skills, typing skills and be detail oriented. Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant. Recruitment Area: Accepting applications from all qualified applicants. The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
SAN BERNARDINO COUNTY, CA
San Bernardino, California, United States
The Job The Department of Innovation and Technology (IT) is accepting applications for Network Services Supervisor for the Public Safety Communications Division . This position is characterized by the responsibility to supervise staff assigned to the Public Safety Communications Division. Under general direction, the position plans, organizes, coordinates, and supervises the day to day operations of the County's 800 MHZ mobile and portable radio repair shop. The Network Services Supervisor provides administrative support, management direction, and leadership for a workgroup responsible for the programming, maintenance and repair of over 16,000 end-user mobile and portable subscriber radios. Incumbents will provide management oversight and direction; confer with staff on operational matters; serve as a technical advisor; coordinate both scheduled and emergency repair activities, provide oversight of system upgrade efforts, resolve personnel issues; assist with the development and implementation of policies and procedures for long range network plans and daily operations; review network integrity, system security, and operational reliability and efficiency; develop system disaster recovery recommendations, evaluate and present recommendations to the Division Chief for improvements or enhancements; create and deliver formal presentations and keep abreast of technological changes; identify and research the cost-benefit of new technologies and make recommendations for acquisition of new hardware and software; recommend vendor provided training courses for staff; assist in coordinating system operational plans with a diverse customer base of first responders and governmental service providers, lead efforts to resolve service issues and concerns to maintain a high level of customer satisfaction; and assist in the development of the annual Division budget and ongoing fiscal monitoring activity. The Network Services Supervisor is a second level supervisor and provides guidance and assistance to staff members with their professional and career development efforts. For a comprehensive list of job duties, refer to the Network Services Supervisor job description. This excellent opportunity also offers a highly competitive benefits package. Click the image below to learn more! CONDITIONS OF EMPLOYMENT Pre-Employment Process: Prior to employment, successful candidates must undergo a background check which includes fingerprinting and a medical exam. Availability: Incumbents are subject to 24-hour call-back, evening, and weekend shifts. Travel: Travel throughout the county may be required with a requirement to access and perform work at rural, unimproved locations. A valid California Class C driver's license will be required at the time of hire. Sponsorship: San Bernardino County is unable to consider candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment. Minimum Requirements EXPERIENCE: Three (3) years of experience overseeing staff or technology in a lead or advanced role which includes planning, assigning, reviewing, and evaluating work in the area of land mobile radio technologies. -- AND -- EDUCATION: Thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology, computer science, computer information systems, public or business administration, or a closely related field. A list of completed coursework must be submitted with the application if an associate's degree in a qualifying field has not been conferred. NOTE: Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) are acceptable . Substitution: An additional one (1) year of qualifying experience may substitute for the required education. Desired Qualifications Candidates are strongly encouraged to apply if they possess: Five (5) years of experience managing the installation, programming, maintaining and repairing Motorola XTS, XTL and APX series, land mobile radios, as well as emergency vehicle systems. Experience programming, configuring, maintaining and repairing Motorola P25 Smartzone Trunking systems. Experience developing codeplugs/templates using Motorola customer programming software. Knowledge of Motorola subscriber features and the interactions of those features over Motorola P25 Smartzone Trunking and conventional systems. The ideal candidate will demonstrate strong interpersonal and communication skills, and be a team player with the ability to achieve goals through influence, collaboration, and cooperation. Selection Process There will be a competitive evaluation of qualifications based on a review of the application and supplemental questionnaire. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire You are encouraged to include detail descriptions of your qualifying experience and skills, as only the most highly qualified applicants will advance in the process. Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by as soon as possible. This is a continuous recruitment and may close at anytime. Resumes will not be accepted or reviewed in lieu of the application and/or supplemental questionnaire. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Supervisory Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
Sep 18, 2024
Full Time
The Job The Department of Innovation and Technology (IT) is accepting applications for Network Services Supervisor for the Public Safety Communications Division . This position is characterized by the responsibility to supervise staff assigned to the Public Safety Communications Division. Under general direction, the position plans, organizes, coordinates, and supervises the day to day operations of the County's 800 MHZ mobile and portable radio repair shop. The Network Services Supervisor provides administrative support, management direction, and leadership for a workgroup responsible for the programming, maintenance and repair of over 16,000 end-user mobile and portable subscriber radios. Incumbents will provide management oversight and direction; confer with staff on operational matters; serve as a technical advisor; coordinate both scheduled and emergency repair activities, provide oversight of system upgrade efforts, resolve personnel issues; assist with the development and implementation of policies and procedures for long range network plans and daily operations; review network integrity, system security, and operational reliability and efficiency; develop system disaster recovery recommendations, evaluate and present recommendations to the Division Chief for improvements or enhancements; create and deliver formal presentations and keep abreast of technological changes; identify and research the cost-benefit of new technologies and make recommendations for acquisition of new hardware and software; recommend vendor provided training courses for staff; assist in coordinating system operational plans with a diverse customer base of first responders and governmental service providers, lead efforts to resolve service issues and concerns to maintain a high level of customer satisfaction; and assist in the development of the annual Division budget and ongoing fiscal monitoring activity. The Network Services Supervisor is a second level supervisor and provides guidance and assistance to staff members with their professional and career development efforts. For a comprehensive list of job duties, refer to the Network Services Supervisor job description. This excellent opportunity also offers a highly competitive benefits package. Click the image below to learn more! CONDITIONS OF EMPLOYMENT Pre-Employment Process: Prior to employment, successful candidates must undergo a background check which includes fingerprinting and a medical exam. Availability: Incumbents are subject to 24-hour call-back, evening, and weekend shifts. Travel: Travel throughout the county may be required with a requirement to access and perform work at rural, unimproved locations. A valid California Class C driver's license will be required at the time of hire. Sponsorship: San Bernardino County is unable to consider candidates who require Visa Sponsorship at this time or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment. Minimum Requirements EXPERIENCE: Three (3) years of experience overseeing staff or technology in a lead or advanced role which includes planning, assigning, reviewing, and evaluating work in the area of land mobile radio technologies. -- AND -- EDUCATION: Thirty (30) semester (45 quarter) units of college level qualifying coursework in telecommunications, electronic or information technology, computer science, computer information systems, public or business administration, or a closely related field. A list of completed coursework must be submitted with the application if an associate's degree in a qualifying field has not been conferred. NOTE: Specialized technology courses or certificate programs with 450 hours of classroom instruction (equivalent to one year of college level education) are acceptable . Substitution: An additional one (1) year of qualifying experience may substitute for the required education. Desired Qualifications Candidates are strongly encouraged to apply if they possess: Five (5) years of experience managing the installation, programming, maintaining and repairing Motorola XTS, XTL and APX series, land mobile radios, as well as emergency vehicle systems. Experience programming, configuring, maintaining and repairing Motorola P25 Smartzone Trunking systems. Experience developing codeplugs/templates using Motorola customer programming software. Knowledge of Motorola subscriber features and the interactions of those features over Motorola P25 Smartzone Trunking and conventional systems. The ideal candidate will demonstrate strong interpersonal and communication skills, and be a team player with the ability to achieve goals through influence, collaboration, and cooperation. Selection Process There will be a competitive evaluation of qualifications based on a review of the application and supplemental questionnaire. It is to your advantage to be explicit in your responses on the application and supplemental questionnaire You are encouraged to include detail descriptions of your qualifying experience and skills, as only the most highly qualified applicants will advance in the process. Application Procedure : To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by as soon as possible. This is a continuous recruitment and may close at anytime. Resumes will not be accepted or reviewed in lieu of the application and/or supplemental questionnaire. To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application we have not received your application. If you require technical assistance, please click HERE to review the Government Jobs online application guide , or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by the internet connection, computer or browser used to submit the application. All communications regarding the remainder of the selection process will be via email . Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment. EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline. Veterans’ Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans’ Preference points. Click here for information and instructions to request Veteran's Preference points. Please click HERE for important Applicant Information and the County Employment Process . Supervisory Unit The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked. For a summary of benefits,* please click here . Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ . *Retirement benefits subject to change. Closing Date/Time: Continuous
CLARK COUNTY, NV
Clark County - Las Vegas, Nevada, United States
ABOUT THE POSITION The Clark County Finance Department is seeking qualified candidates to join our team as a Senior Enterprise Systems Analyst located within the Enterprise Resource Planning (ERP) office. We are looking for skilled professionals with strong experience in enterprise application security administration, financial/operations analysis, and information systems implementation. Additionally, as a member of the system support team for financials, you will be responsible for planning, directing, and reviewing the work of staff that have customer and/or system support responsibilities required to maintain and enhance a large, automated accounting and human resource information system utilized by all County departments and other local government agencies. Further, this position will be responsible for configuration, production support, writing specification documents, creating work instructions, system enhancements, and testing. Clark County is a dynamic, vibrant community with operations supporting Judicial, Public Safety, Public Works, Health, Welfare, Culture & Recreation and other functions for our citizens and visitors. This recruitment may be used to fill multiple positions in the department. THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED. This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources. Human Resources reserves the right to call only the most qualified applicants to the selection process. This position is confidential and excluded from membership in the union. This position is a non-union position and excluded from membership in the union. MINIMUM REQUIREMENTS Education and Experience: Bachelor's Degree in Management Information Systems, Computer Science, Business Administration, Finance or related field AND four (4) years of full-time professional level experience in providing customer and/or system support of financial and business applications. Full-time professional level experience, which has provided the skills and knowledge necessary to perform all job functions at this level may be substituted for the education on a year-for-year basis to a maximum of two (2) years. Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted. Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. EXAMPLES OF DUTIES Provides lead direction, training and work review to professional staff; organizes and assigns work, sets priorities, and follows-up to ensure coordination and completion of assigned work. Trains staff in work procedures. Administers security for both the accounting and the human resource management systems; maintains accounting and human resource management system tables; develops and analyzes user requirements for utilization of the appropriate system. Prepares and maintains customer documentation; provides assistance and training to County and local government staff in the use of the assigned system. Administers, directs, and performs all of the Financial Systems Help Desk support activities, performs system acceptance testing and related activities of the Enterprise System Analyst I/II. Prepares functional specifications, develops test strategies, test plans, and directs systems acceptance testing activities. Coordinates and participates in a variety of financial and related analytical studies; gathers data, evaluates alternatives, makes recommendations for action and prepares narrative and statistical reports as required. Coordinates and participates in a variety of financial and related analytical studies; conducts complex analyses and specifies hardware and software solutions to systems issues that relate to the accounting and human resource management systems, working in concert with Information Systems Department staff. Confers with all levels of staff from County departments and participating local governmental agencies in documenting accounting and human resource management system issues. Prepares a variety of reports, flow charts, diagrams, documentation and other written materials; compiles a variety of financial information for use by County or other governmental staff or the public. Monitors developments in accounting and human resource management system requirements and applications; recommends policy, procedure and application enhancements as appropriate. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Uses standard office equipment, including a computer, in the course of the work; may drive a personal or County motor vehicle to visit work sites and attend meetings. PHYSICAL DEMANDS Mobility to work in a typical office setting, and use standard office equipment; vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone. Must be capable of traveling to and from various County locations in order to visit work sites and attend off-site meetings. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes: Flexible Schedules including 4/10 options More Money in Your Pocket 100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) Medical - Employer pays 90% of premium Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include: 13Paid Holidays includinga Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave Other leave options Catastrophic Leave Parental Leave - Up to 90 days Wide Variety of Voluntary Benefits that include Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan Employee Assistance Program Onsite Fitness Center - $12/month*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit. Closing Date/Time: 10/15/2024 5:01 PM Pacific
Sep 18, 2024
Full Time
ABOUT THE POSITION The Clark County Finance Department is seeking qualified candidates to join our team as a Senior Enterprise Systems Analyst located within the Enterprise Resource Planning (ERP) office. We are looking for skilled professionals with strong experience in enterprise application security administration, financial/operations analysis, and information systems implementation. Additionally, as a member of the system support team for financials, you will be responsible for planning, directing, and reviewing the work of staff that have customer and/or system support responsibilities required to maintain and enhance a large, automated accounting and human resource information system utilized by all County departments and other local government agencies. Further, this position will be responsible for configuration, production support, writing specification documents, creating work instructions, system enhancements, and testing. Clark County is a dynamic, vibrant community with operations supporting Judicial, Public Safety, Public Works, Health, Welfare, Culture & Recreation and other functions for our citizens and visitors. This recruitment may be used to fill multiple positions in the department. THIS RECRUITMENT IS LIMITED TO THE FIRST 250 APPLICATIONS RECEIVED AND WILL CLOSE WITHOUT NOTICE ONCE THAT NUMBER IS REACHED. This examination will establish an Open Competitive Eligibility list to fill current and/or future vacancies that may occur within the next six (6) months or may be extended as needed by Human Resources. Human Resources reserves the right to call only the most qualified applicants to the selection process. This position is confidential and excluded from membership in the union. This position is a non-union position and excluded from membership in the union. MINIMUM REQUIREMENTS Education and Experience: Bachelor's Degree in Management Information Systems, Computer Science, Business Administration, Finance or related field AND four (4) years of full-time professional level experience in providing customer and/or system support of financial and business applications. Full-time professional level experience, which has provided the skills and knowledge necessary to perform all job functions at this level may be substituted for the education on a year-for-year basis to a maximum of two (2) years. Qualifying education and experience must be clearly documented in the “Education” and “Work Experience” sections of the application. Do not substitute a resume for your application or write "see attached resume" on your application. Background Investigation: Employment is contingent upon successful completion of a background investigation. Periodically after employment background investigations may be conducted. Citizenship: Candidates must be legally authorized to work in the United States. Please note, Clark County does not provide H1B visa sponsorships or transfers for any employment positions. Pre-Employment Drug Testing: Employment is contingent upon the results of a pre-employment drug examination. EXAMPLES OF DUTIES Provides lead direction, training and work review to professional staff; organizes and assigns work, sets priorities, and follows-up to ensure coordination and completion of assigned work. Trains staff in work procedures. Administers security for both the accounting and the human resource management systems; maintains accounting and human resource management system tables; develops and analyzes user requirements for utilization of the appropriate system. Prepares and maintains customer documentation; provides assistance and training to County and local government staff in the use of the assigned system. Administers, directs, and performs all of the Financial Systems Help Desk support activities, performs system acceptance testing and related activities of the Enterprise System Analyst I/II. Prepares functional specifications, develops test strategies, test plans, and directs systems acceptance testing activities. Coordinates and participates in a variety of financial and related analytical studies; gathers data, evaluates alternatives, makes recommendations for action and prepares narrative and statistical reports as required. Coordinates and participates in a variety of financial and related analytical studies; conducts complex analyses and specifies hardware and software solutions to systems issues that relate to the accounting and human resource management systems, working in concert with Information Systems Department staff. Confers with all levels of staff from County departments and participating local governmental agencies in documenting accounting and human resource management system issues. Prepares a variety of reports, flow charts, diagrams, documentation and other written materials; compiles a variety of financial information for use by County or other governmental staff or the public. Monitors developments in accounting and human resource management system requirements and applications; recommends policy, procedure and application enhancements as appropriate. Contributes to the efficiency and effectiveness of the unit's service to its customers by offering suggestions and directing or participating as an active member of a work team. Uses standard office equipment, including a computer, in the course of the work; may drive a personal or County motor vehicle to visit work sites and attend meetings. PHYSICAL DEMANDS Mobility to work in a typical office setting, and use standard office equipment; vision to read printed materials and a computer screen; and hearing and speech to communicate in person or over the telephone. Must be capable of traveling to and from various County locations in order to visit work sites and attend off-site meetings. Accommodation may be made for some of these physical demands for otherwise qualified individuals who require and request such accommodation. Come Make a Difference and Join the Clark County Family where we offer a comprehensive benefits package that includes: Flexible Schedules including 4/10 options More Money in Your Pocket 100% Employer Paid Defined Benefit Retirement No Social Security Deduction No State Income Taxes Two Employer Sponsored Health Plans Offered - Choice of PPO or EPO (hybrid of HMO) Medical - Employer pays 90% of premium Pharmacy Benefits (30, 90-day retail or mail order fills) 24/7 Telephone Advice Nurse - no employee cost Teledoc, Doctoroo, and Dispatch Health Retiree insurance - eligible after 5 years of service Dental Vision Life Insurance - Employer Paid AD&D - Employer Paid Long Term Disability - Employer Paid Generous Leave Accruals that include: 13Paid Holidays includinga Floating Birthday Holiday Paid Vacation Leave Paid Sick Leave Holiday Leave Other leave options Catastrophic Leave Parental Leave - Up to 90 days Wide Variety of Voluntary Benefits that include Guardian - Accident, Cancer, Critical Illness, Hospital Indemnity, and Short-Term Disability Insurance. Trustmark - Permanent Life Insurance benefits and long-term care. Sunlife Financial - Basic and Voluntary Life Insurance, AD&D, and long-term disability insurance TASC - Flexible Spending Account - FSA & Dependent Day Care Debit Card Available Morgan Stanley - Deferred Compensation Plan Employee Assistance Program Onsite Fitness Center - $12/month*Benefits vary and are subject to change depending on assignment, hiring organization and bargaining unit. Closing Date/Time: 10/15/2024 5:01 PM Pacific