Assistant Director, Combest IT Department

Texas Tech University Health Sciences Center
Lubbock, Texas 79410 United States  View Map
Posted: Sep 20, 2024
  • Full Time
  • Information Technology and Communication Services
  • Job Description

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    Assistant Director, Combest IT Department
    Lubbock
    38912BR

    Position Description
    Performs varied and complex administrative duties in the management and coordination of a large specialized project and/or program. Requires independent judgment and application of established policies and procedures. Works under general supervision with evaluation based on overall results obtained.

    Major/Essential Functions
    The Assistant Director serves as the lead support for IT Combest operations, which include the TTUHSC Combest clinics, programs, & non-clinical areas. The Assistant Director of IT has an expert level of technical knowledge and experience in one or more IT-related areas. The employee in this position plans and directs the overall information technology (IT) operations of the department and has an expert level of technical knowledge and experience in one or more IT related areas. Employee specializes in hardware and software that support institutional strategic initiatives and manages the department IT projects that impact all Combest areas. Under senior leadership direction, performs administrative duties involving the use of independent judgment and professional skills. Employee provides supervision for the IT staff(s). Employee provides strategic planning information to the leadership team for IT needs of the department. Additionally, employee provides IT support in other areas such as analyzing IT concerns towards a positive resolution, oversees equipment inventory, replacement and/or maintenance. Other areas of departmental responsibility include overseeing COMM Services efforts to include e-fax, SIP DIDs, paging groups, requesting CxOne agents, and assisting with Avaya phone issues. Manage department distribution lists, shared calendars, maintaining various group lists and other IT related areas.

    The scope of responsibility includes:
    • Oversees Combest IT operations and supervises lead subordinate employee(s) of IT department.
    • Provide and oversee technical support and assistance to clinics, programs, and employees with the use of hardware and some software support and maintenance.
    • Specializes in hardware and software that support institutional strategic initiatives, and manage area or unit IT projects that impact multiple clinics or programs.
    • Inventory Management - Responsible for ordering of equipment and supplies for the division and maintains an accurate inventory of controlled assets and other SON / Combest equipment. Keeps spare equipment in working order to be used as a backup if needed.
    • Assists with set up for training sessions and meetings as needed at Combest Center to ensure technology is functional.
    • Manage Combest Organizational Unit (OU) within Active Directory.
    • Provide an IT overview for new Combest employees including activating eRaider accounts, Comm Services, and e-fax as identified in addition to other onboarding needs.
    • Maintain appropriate Dell certifications necessary to perform warranty repairs of Dell desktops and laptops.
    • Collaborates and acts as liaison with SON and TTUHSC IT regarding IT Projects related to SON growth, such as office expansion, building construction, infrastructure upgrades, and network topology.
    • Assists in solving network associated access problems encountered by Combest personnel.
    • Diligently attends to details and pursues quality in accomplishing assigned technical tasks.
    • Provides planning for Combest IT enhancements, upgrades, and maintenance of desktop computers and other equipment as identified.
    • Manage existing Combest IT initiatives, to include the Combest SharePoint site, Combest digital signage, Combest Distribution Lists, Combest departmental share drives, and assistance with leased copiers.
    • Align with the TTUHSC Value-Based Culture, Vision, & Mission of the TTUHSC, SON, & Combest.




    Required Qualifications
    Bachelor's degree in the area of specialization or closely related field. Three years of related administrative and technical experience. Additional job related education may be substituted for the required experience on a year-for-year basis.

    To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=874670

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.


    The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.







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  • ABOUT THE COMPANY

    • Texas Tech University Health Sciences Center
    • Texas Tech University Health Sciences Center

    About Us

    Nationally recognized for innovative programs, academic achievement, cutting-edge research and exceptional patient care, Texas Tech University Health Sciences Center aims to promote a greater health environment for West Texas and beyond. While our flagship campus resides proudly in Lubbock, Texas, TTUHSC operates five schools with campuses in Abilene, Amarillo, Dallas/Fort Worth, Lubbock and the Permian Basin (Midland & Odessa).

    Like Texas itself, we are an independent and proud institution that is part of a larger union, the Texas Tech University System. As a university separate from Texas Tech University, we have been entrusted with a singular charge: to teach the next generation of doctors, nurses, pharmacists, researchers and health care professionals while simultaneously providing the people of West Texas with world-class patient care. We are both an institution of higher learning and a place where real people come for life-saving medical care.

    Our Mission

    As a comprehensive health sciences center, our mission is to enrich the lives of others by educating students to become collaborative health care professionals, providing excellent patient care, and advancing knowledge through innovative research.

    Our Values & Culture

    Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Our five values guide our actions and principles: Beyond Service, Kindhearted, Integrity, One Team, and Visionary.

    Compensation & Benefits

    We are proud to offer many exceptional employee benefits, including a generous compensation package with comprehensive benefits, medical and dental insurance, paid time off and substantial automatic retirement contributions. Additionally, we invest in employee success by providing many resources designed to support your personal and professional growth, including:

    • Comprehensive Health Plans and Other Core Insurance
    • State Retirement Programs and Pension Options
    • Retiree Insurance for Lifetime Medical Benefits
    • Continuing Education & Lifelong Learning Programs
    • Tuition scholarships for employees and their dependents
    • Leadership and Professional Development Programs
    • Mental and Physical Wellness Programs
    • Employee Recognition Programs and Longevity Pay

    We are excited for you to consider joining our team at the Texas Tech University Health Sciences Center. Consistently ranked as a "Great College to Work For" by the Chronicle of Higher Education, TTUHSC provides so much more than just a job!

    Show more

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