DISPATCHER I

Position/Program Information

With more than 10 million residents, Los Angeles County has the largest population of any county in the nation. As the largest employer in Southern California, with more than 42 diverse departments and over 2,300 different job descriptions, the County offers a lifetime of opportunities and careers. We are Los Angeles County Public Works, the largest municipal Public Works agency in the nation. With more than 4,000 employees, Public Works offers over 500 different types of career opportunities that promote professional and personal growth as well as a rewarding and exciting work environment. Don't miss an opportunity to join our team!

EXAM NUMBER:
C2445M

TYPE OF RECRUITMENT:
Open Competitive

FILING PERIOD:

Applications will be accepted starting Wednesday, September 4, 2024, at 12:30 p.m. Pacific Time (PT). Filing will be suspended after the first 200 applications are received or by Tuesday, September 17, 2024, at 5:00 p.m. (PT), whichever occurs first. Applications received after the first 200 will not be considered.

OUT-OF-CLASS EXPERIENCE WILL NOT BE ACCEPTED. REQUIRED EXPERIENCE MUST BE FULLY MET BY THE LAST DAY OF FILING.

Essential Job Functions

A Dispatcher I is responsible for a combination of the following essential job functions:

• Closely monitors pump plant and sewer telemetry systems, notifying appropriate personnel when problems arise.
• Documents all requests and occurrences and maintains a complete log of all actions taken during an assigned shift.
• Receives and documents complaints and information received concerning problems that occur and report this to the supervisor as appropriate.
• Monitors departments closed circuit television and burglar alarm systems and determines when to notify appropriate personnel.
• Evaluates, selects, and acts immediately upon the most urgent multiple messages received from County employees and the public.
• Monitors field units location to expedite notification of routine and emergency service requests.
• Provides information and assistance to callers regarding requests for service.
• Performs routine clerical and other computer-related duties as required.

Requirements

SELECTION REQUIREMENTS:
Six months experience in an occupation such as a radio or telephone operator, dispatcher, or announcer, requiring constant use of a radiotelephone or telephone and operation of a computer keyboard.

PHYSICAL CLASS: Physical Class II- Light:
This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10 pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.

Additional Information

EXAM CONTENT :

The examination will consist of a multiple choice and/or simulation assessment(s), weighted at 100% assessing:

• Customer Focus
• Responsibility
• Learning Potential

MULTIPLE CHOICE AND/OR SIMULATION ASSESSMENTS ARE NOT REVIEWABLE BY CANDIDATES PER CIVIL SERVICE RULE 7.19.

Applicants must meet the Minimum Requirements and achieve a passing score of 70% or higher on the multiple choice and/or simulation assessment(s) in order to be placed on the eligible list.

NOTE: All notifications including invitation letters will be sent electronically to the email address provided on the application. It is important that you provide a valid email address. Please add mortega@dpw.lacounty.gov , klent@hr.lacounty.gov , info@governmentjobs.com , talentcentral@shl.com , and donot-reply@amcatmail.com , to your email address and list of approved senders to prevent email notifications from being filtered as spam/junk/clutter mail.

Transfer of Test Components:

• Applicants who have taken identical components recently for other exams may have their scores automatically transferred to this examination.
• This examination contains test components that may be used in the future for new examinations and your test scores may be transferred.

Test Preparation
Study guides and other test preparation resources are available to help candidates prepare for employment tests. While the guides will help you preparing for the test, we advise you to review all related materials that you deem necessary.

• An interactive, Online Test Preparation System for taking practice tests may be accessed on the Department of Human Resources website at http://hr.lacounty.gov/ . Please click on "Find A Job" and then "Job Search Toolkit." Test preparation information is located under the "Employment Test Assistance" section.
• Additional online practice tests are available at https://www.shldirect.com/en-us/practice-tests/ . You can also access test preparation for the computerized portion of the test by going to http://www.shldirect.com/practice_tests.html .

TESTING ACCOMMODATION:
If you require an accommodation to fairly compete in any part of the assessment process, please email TestingAccommodations@hr.lacounty.gov . You will be required to provide supporting documentation from a qualified professional justifying the requested accommodation(s). The sooner you contact us, the sooner we can respond to your request and keep you moving through the process.

ELIGIBILITY INFORMATION:

The names of candidates receiving a passing grade in the examination will be placed on the eligible list in the order of their score group for a period of twelve (12) months following the date of promulgation.

SPECIAL INFORMATION:
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment. The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s). If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.

This position requires 24-hour coverage; therefore, appointees will be required to work nights, holidays, and weekends.

VACANCY INFORMATION:


The list of successful candidates created from this exam will be used to fill vacancies throughout Los Angeles County, Department of Public Works as they occur.

APPLICATION AND FILING INFORMATION:
Fill out your application completely. The acceptance of your application dependsonwhether you have clearly shown that you meet the REQUIREMENTS. Provide any relevant education, training, and experience in the spaces provided so we can evaluate your qualifications for the job. For each job held, give the name and address of your employer, your job title, beginning and ending dates, and description of work performed. Allinformation included in the application materials is subject to VERIFICATION at any point during the examination and hiring process, including after an appointment has been made.

IMPORTANT NOTES:

• FALSIFICATION of any information may result in DISQUALIFICATION or RESCISSION OF APPOINTMENT.
• Utilizing VERBIAGE from Class Specification and/or Requirements serving as your description of duties WILL NOT be sufficient to meet the requirements. Doing so may result in an INCOMPLETE APPLICATION, and you may be DISQUALIFIED.

APPLICATIONS MUST BE FILED ONLINE ONLY. APPLICATIONS SUBMITTED BY U.S. MAIL, FAX, OR IN PERSON WILL NOT BE ACCEPTED.

Apply online by clicking on the green “Apply” button at the top right of this posting. You can also track the status of your application using this website.

Plan to submit your online application well in advance of the deadline as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on https://www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.

SOCIAL SECURITY NUMBER: Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.

COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For candidates who maynot have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.

NO SHARING OF USER ID, E-MAIL, AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member or friend’s user ID and password may erase a candidate’s original application record.

ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI): The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

CLICK HERE FOR ADDITIONAL EMPLOYMENT INFORMATION!

CONTACT INFORMATION
Department Contact Name: Monica Ortega
Department Contact Phone: (626) 458-2141
Department Contact Email: mortega@dpw.lacounty.gov

ADA Coordinator Phone: (626) 458-2141
Teletype Phone: (626) 282-7829
California Relay Services: (800) 735-2922

For detailed information, please click here

Closing Date/Time: 9/17/2024 5:00 PM Pacific

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