Sr. Manager, Customer Resolution & Compliance (Department of Procurement)

Posting open until filled

Salary range: $62,988 - $83,984

The Senior Manager Customer Resolution & Compliance will oversee and enforce compliance procedures within the Department of Procurement for the City of Atlanta. This role is critical in integrating policy-driven governance using the department's Standard Operating Procedures (SOPs), collaborating closely with the Office of Contract Compliance, Law and other relevant stakeholders. The position supports strategic sourcing initiatives, ensuring adherence to compliance controls and fostering a culture of transparency and integrity.

The manager will also be responsible for developing compliance training programs, systematic compliance reporting, and maintaining effective stakeholder relationships to uphold the city’s procurement standards and regulations. Additionally, this role includes the responsibility for updating and maintaining the department's SOPs, policies, legislation, and memorandums, and requires advanced knowledge of the Procurement Code.

This position is also responsible for overseeing and enhancing the process and teams dedicated to resolving customer/vendor issues and ensuring compliance with procurement regulations and standards. Duties include ensuring customer satisfaction and that all procurement operations adhere to relevant laws and regulations. The manager will help to ensure that the City’s reputation is maintained and uphold its commitment to excellent customer service and compliance.

Minimum Education Requirements
Bachelor’s degree in business administration, procurement, legal studies, or a related field. 3 - 5 years of experience in a compliance role within a procurement, legal, or government setting, with proven experience in managing compliance systems and processes. Experience in ensuring customer satisfaction and resolving customer issues.
Preferred Education Requirements (separate from minimum requirements and not required to qualify for the job)
Master’s degree in business administration, procurement, legal studies, or a related field. At least 5 - 7 years of experience in a compliance role within a procurement, legal, or government setting, with proven experience in managing compliance systems and processes.
Special Requirements

Certification in compliance management such as CCEP (Certified Compliance & Ethics Professional) or similar is highly desirable.

Atlanta, Georgia United States View Map