City of Atlanta

Salary commensurate with experience Posting expires: 5/6/2024 The HRIS Analyst Sr. serves as a point of contact for departments within the City of Atlanta and provides hands-on functional support, consultation, implementation, and maintenance of core functions within the Human Capital Management system. Stays current with technology trends in HRIS delivery, and support and applies that knowledge to streamline HR processes and service delivery to the City of Atlanta Essential Duties and Responsibilities: • Provides hands-on support, setup, and maintenance of core application tables. Troubleshoots application errors and partners with the Department of Information Technology as needed to resolve. Supports implementations, as required. • Serves as subject matter expert and offering input on system implications and approaches for meeting the business needs. • Define HR’s business requirements and serves as HR representative for the implementation of application functionality. Recommends solutions for improving HRIS services to the City of Atlanta. Transactional Entries and Timecard Audits per pay period. Working with Departments to develop and streamline processes. • Develops procedures, guidelines, and documentation on new processes and applications. • Delivers end user training. • Develops ad hoc reports in response to incoming requests. Create complex qualitative and quantitative reports and analysis. Documents reports and communicate with team members. • Setup and maintains application security for access HR data. Regularly audits access to ensure appropriate levels of access are maintained. • Maintains thorough current knowledge of Federal, State, and City related HR laws, policies, and practices, and City directives to ensure organizational compliance. • Communicates both in writing and orally as required by the position. Develops and fosters partnerships to develop workable solutions that support the Department of Human Resources service delivery • Performs other duties as assigned. Knowledge, Skills and Abilities: • Strong knowledge of Microsoft Office applications, with emphasis on Excel (advanced user). • Professional appearance • Exceptionally strong customer service skills. • Excellent written and verbal communication skills • Excellent planning, execution skills and proactive can do approach • Ability to work with minimal supervision • Ability to exercise effective judgment and sensitivity to changing needs and situations • Ability to maintain high level of output while preserving accuracy and attention to detail• Self-starter, able to behave with highest integrity and respect for confidentiality Additional Qualifications: As a condition of employment, must pass a pre-employment drug screening, as well as have acceptable reference and background check results. Qualifications - Experience, Education and Licensure: Required: • Bachelor’s degree in human resources, computer science or related field or equivalent relevant work experience, and • Minimum four (4) years supporting an HRIS, and • One to two years of experience developing and delivering HR metrics. • Understanding of the phases and activities of the System Development Life Cycle and experience writing HR business requirements, test plans, and executing and documenting the results of those test plans Preferred: *Oracle OTBI and BI Advance to Expert *Oracle Time and Labor Solution Architect *Oracle Fusion Experience

Description : The Network Support Technician will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24x7 operating environment. This role will be responsible for handling all Tier 1 & some Tier 2 issues. The Technician is responsible for “imaging” workstations as outlined by departmental standard operating procedures and installing and configuring all associated hardware. The Technician is responsible for proactively monitoring these workstations and is responsible for firmware updates, operating system updates, anti-virus software updates, security patches, and repair of any hardware failures. The technician will also provide helpdesk support including answering helpdesk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools. Duties will require after-hours support. The Technician will report to the Technical Services Manager and must coordinate activities with other business units within the division to meet the department’s overall objectives. Experience required : 2 years’ experience doing desktop support. Experience with Windows and Mac operating systems. Experience with cloud technologies. Experience doing PC Builds and deployments. Experience working with a ServiceNow ticketing system. Previous experience troubleshooting issues with applications. Ability to troubleshoot and resolve issues within O365 and other apps. Solid understanding of Azure AD. Excellent communication skills. Ability to troubleshoot VPN issues. Basic Networking experience. Provides management of domain accounts and group permissions. Responsible for supporting remote sites around the Airport. Essential Education/Certification(s): Associate in Applied Science (AS) with certifications such as A+ Certification, CompTIA Network+, CCNA, or a minimum of 2 years of hands-on equivalent experience in computer repair or any combination of education and experience that would provide the desired skills, knowledge, and ability to perform the job functions. Non-Technical Skill(s): Excellent Customer Service skills are a must and be able to manage multiple projects and/or tasks concurrently. Must be a self-starter & be able to use own judgment/initiative to undertake activities with minimal supervision. The Candidate must also have excellent oral & written communication skills. Organizational Expectations: The successful candidate must be able to work the 8:15 am to 5:00 pm shift Monday through Friday. Work a remote on-call rotation schedule that consists of Friday to Friday,10:00 pm to 6:00 am answering customer calls via city-issued cell phones. On-call duties will include but are not limited to unlocking user accounts, and creating, and handling trouble tickets. Applicant must possess a clean driving and criminal record, follow directions, and solve problems under pressure while maintaining a professional demeanor. Work collaboratively with others to achieve team & organizational goals; prioritize projects and/or tasks; provide constructive input to achieve team goals; deliver a customer-focused, responsive service to customers; support efforts to enhance business efficiency & effectiveness; demonstrate a positive, “can-do” attitude; respond constructively to new information, changing conditions, & unexpected obstacles, Use time efficiently, ability to follow procedures and take direction Closing Date/Time: 2024-05-04

Salary Range: $41,027.92 $51,311.68 Position expires:5/9/2024 General Description Responsible for providing hands-on business partner support to assigned operating unit, coordinating with HR Centers of Expertise (COEs) to provide solutions to client needs and in the implementation of HR initiatives, policies and procedures. Under the direction of HR Manager, carries out day-to-day HR functions. Serves as a resource to supervisors and staff to ensure the effective discharge of their duties and responsibilities. Supervision Received Works under direct supervision and follows standardized procedures and written instructions to accomplish assigned tasks. Duties and Responsiblities Works with HR Assistants or Administrators to ensure the accurate and timely flow of personnel transactions or/and processes personnel transactions (i.e., new hires, promotions, salary adjustments, disciplinary actions, demotions, terminations, retirement, etc.) particularly in the absence of base level HR administrative support staff May run reports for HR Manager/Director to analyze and compile data identifying trends within client group(s). Maintains employee files for new hire paperwork and confidential documents Enters job requisitions into Taleo Collaborates with Talent Acquisition on candidate tracking, candidate relationship management, offer development and on-boarding of new employees Responds to employee questions regarding Human Resources Provides support for investigations and collects and maintains information and documentation Protects and secures confidential information Prepares New Employee Orientations activities Tracks receipt of performance evaluations and submit to OD or file Other HR-related duties as assigned Minimum Qualifications Education and Experience Associate degree in human resources, business or public administration or a related field 3 years’ experience in human resources or any equivalent combination of education, training, and related experience Preferred Skills Bachelor’s Degree in Human Resources or Business Administration. Working knowledge of HRIS system, preferably Oracle Strong verbal, written and organizational skills Proficient with Microsoft Office Suite (Excel - sorting data, creating tables, and creating graphs, Outlook - scheduling, Word - document creation/editing and PowerPoint - presentation creation/editing) Knowledge of human resource management and personnel practices, policies, and procedures as necessary in the completion of daily responsibilities Ability to maintain professional composure when dealing with emotional or confrontational circumstances Closing Date/Time: 2024-05-09

Posted until filled Salary range: $58,596 - $97,588 General Description and Classification Standards Manages professional/technical engineering construction projects including engineering design and review, standards, survey work, inspections, and other engineering project components. Manages various contracts and support staff that are charged with addressing short term and long term water, wastewater, and storm water issues in order to keep the City of Atlanta's infrastructure functional for its current and future corporate and private citizens. This is an experienced professional who routinely exercises project leadership over complex projects, trains other professionals, or serves as a specialized subject matter expert in one or more specific areas. Position manages a moderate group of employees, typically with intermediate supervisors, or a smaller group of specialized professional employees. Areas of responsibility are typically unique within the department. Supervision Received Works under very general supervision. Will work independently with responsibility for managing assigned functions, as well as subordinate staff. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Provides overarching leadership for various linear wastewater construction and rehabilitation and maintenance contracts; Assigns task responsibilities to staff; Functions as a City Expert on construction practices, erosion control BMPs, pumps, hydraulics, land disturbance, environmental processes and equipment, specifications & other municipal applications for evaluating and recommending solutions to complete critical and emergency linear infrastructure repairs. . Provides training, coaching and mentoring to all assigned staff; Manages, supervises and directs the staff, functions, operations. Review engineering and technical documents and performs necessary engineering analysis and calculations. Prepare exhibits and engineering cost estimates for potential sewer realignments and small diameter rehabilitation projects. Coordinate with internal/external staff and design consultants and directs their daily activity as required. Provides technical input, documents research, manages budgets, reviews/approves invoices, and attends project meetings as part of providing professional insight and support. Protects the City's infrastructure and surface waters by diligently enforcing the City's environmental regulations; and support the sustainable growth of the City while protecting our resources for future generations. Perform necessary site visits and constructability reviews and coordinates with survey team to obtain necessary asset attribute data. Reviews project as-builts and certify documents as final Responds to various internal/external requests for information (RFIs). Decision Making Selects from multiple procedures and methods to accomplish tasks. Establishes work methods, timetables, performance standards, etc. Leadership Provided Has managerial support of a group of professional, technical, or administrative employees. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Extensive knowledge of civil and environmental engineering and engineering design; working knowledge of linear water, wastewater, and stormwater construction. Skill in operating survey equipment a plus; skills in public speaking and interpersonal relations; skill in operating a computer and software; skill in providing excellent leadership to construction management, inspection, and project staff. Ability to operate personal computer, digitizer, plotters, and related equipment; ability to direct the work of others; ability to establish and maintain effective working relationships with employees, other divisions and the public; ability to follow written and oral instructions; ability to communicate effectively, verbally and in writing; ability to read, interpret and produce maps, surveys, engineering drawings and graphics from engineering software; ability to use Microsoft Office and GIS. Minimum Qualifications - Education and Experience Bachelor's degree in Civil or Environmental Engineering, Construction Management, or related field of study. 8 years of engineering and/or construction management experience. Licensures and Certifications Georgia Soil and Erosion Conservation Level II Certification ideal Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Posted until filled Salary range: $58,596 - $97,588 General Description and Classification Standards Manages professional/technical engineering projects including, engineering design and review, standards, survey work, inspections, and other engineering project components. Manages various project design development for water/wastewater/stormwater linear infrastructure of various lengths, prepares construction plans and specifications for contractors to follow, and provides solutions for short term and long term water, wastewater, and storm water issues in order to keep the City of Atlanta's infrastructure functional for its current and future corporate and private citizens. Supports a full range of DWM operations by delivering this data in formats and in applications that supports critical planning, engineering, and decision support activities across the enterprise. This is a highly experienced professional who routinely exercises project leadership over complex projects, trains other professionals, or serves as a specialized subject matter expert in one or more specific areas. This level would be expected to have noticeably greater leadership or technical responsibilities than the senior level. Supervision Received Works under very general supervision. Will work independently with responsibility for managing assigned functions, as well as subordinate staff. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Research and prepare guidelines for alternative material and construction installation methods for use in the water and wastewater linear assets. Manages the development of various design plans and engineering solutions to address water/wastewater system challenges and problems. Review engineering and technical documents and performs necessary engineering analysis and calculations. Prepare exhibits and engineering cost estimates for potential sewer realignments and small diameter rehabilitation projects. Coordinate with internal/external staff and design consultants and directs their daily activity as required. Provides technical input, documents research, manages design budget, reviews invoices, and attends project meetings as part of providing professional insight and support. Ensure quality assurance/quality control for all technical design drawings, technical specifications, engineering cost estimates. Develop necessary erosion control, buffer variance, and related permitting design documents Perform necessary site visits and constructability reviews and coordinates with survey team to obtain necessary asset attribute data. Serve as Engineer of Record for various water and wastewater linear projects/contracts. Stamps/seals necessary drawings and design documents Review project as-builts and certifies documents as final Respond to various internal/external requests for information (RFIs). Decision Making Selects from multiple procedures and methods to accomplish tasks. May make purchasing or resource decisions. Leadership Provided Provides managerial support of a group of professional, technical, or administrative employees. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Extensive knowledge of civil and environmental engineering and engineering design; working of water, wastewater, and stormwater construction; working knowledge of computer aided drafting systems. Skill in operating survey equipment a plus; skills in public speaking and interpersonal relations; skill in operating a computer and software; skill in providing excellent leadership to lower-level engineers and project staff. Ability to operate personal computer, digitizer, plotters, and related equipment; ability to design and develop relational databases; ability to instruct others in the operation and use of engineering software; ability to direct the work of others; ability to establish and maintain effective working relationships with employees, other divisions and the public; ability to follow written and oral instructions; ability to communicate effectively, verbally and in writing; ability to read, interpret and produce maps, surveys, engineering drawings and graphics from engineering software; ability to use CAD, Microsoft Office, hydraulic analysis software programs, and GIS. Minimum Qualifications - Education and Experience Bachelor's degree in Civil, Environmental, or related Engineering. 10 years of engineering experience which includes 3 years of experience related to the vacancy. Preferred Qualifications - Education and Experience Master’s degree in Civil, Environmental, or related Engineering. 15 years of engineering experience which includes 8 years of experience related to the vacancy. Licensures and Certifications Professional Engineer (P.E.) license required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Posted until filled Salary range: $88,161 - $146,864 General Description and Classification Standards The Office of the Commissioner is seeking candidates for the Consent Decree Program Director. The Clean Water Atlanta (CWA) Consent Decree Program is a comprehensive, multi-program initiative designed to improve water quality in Atlanta through capital construction programs and enhanced operation of the City’s drinking and wastewater systems. The focus of CWA is to complete necessary sewer infrastructure improvements to abate sanitary sewer overflows, ensure adequate system capacity, reduce flooding and pollution caused by stormwater, and safeguard the public health and safety of our citizens. CWA expands this program to include all projects required to comply with two (2) federal Consent Decrees and a State Consent Order, improve water quality throughout metro Atlanta, secure drinking water facilities in accordance with national homeland security guidelines and provide holistic management of the City’s resource operation. DWM encourages applications from candidates with knowledge, ability and strong experience with consent decrees and/or regulatory compliance programs, experience working with a broad range of individuals and communities with diverse racial, ethnic and socio-economic backgrounds. An ideal candidate will have experience with a municipal water or wastewater agency, a track record of collaborative leadership across work groups and agencies, and experience supervising and supporting a diverse staff of highly skilled professionals. Supervision Received Reports to Assistant Commissioner. Works both independently and as part of a team of managers that meet to discuss issues related to program delivery, construction management, regulatory compliance, procurement, budgets, staff, policy, and operations. Direction received is very general and focuses on strategic objectives and is typically collaborative in nature. This is a policy-making level of management and would be considered "upper middle" management position. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Provides support to the Assistant Commissioner including direct management responsibility for the day-to-day operations of the following functional areas; Manage the implementation and delivery of Consent Decree projects/contracts within agreed budgets, schedule and scope. Coordinate with the CIP team regarding the annual roster of Consent Decree projects/contracts that require A/E professional services, funding, and initiation of procurement. Assist with change management with focus on minimizing change orders. Attend meetings with CWA project team members, other DWM Directors, Program Managers, Project Managers, Design Managers and technical staff that are involved with Consent Decree projects to review progress, review issues and help resolve problems. Provide mentorship in the development of program staff. Oversees the development of design contract drawings utilizing both core civil design principles and trenchless technology methodologies, technical specifications, and engineering cost estimates for procurement. Provides design and technical support, as needed, to the Construction Management staff during the execution of contracts. Provides management of program functions including scope and budget development, regulatory reporting and permitting, value engineering, project controls and scheduling, product and materials selection. Coordinates with various internal/external stakeholders including CIP, GIS, Capacity Certification, Construction Management, and Hydraulic Modeling, Public Information Groups and other various City departments. Coordinates with local, state, and federal regulatory agencies for compliance with the Clean Water Act and other state and national regulations. Provides leadership and direction to group managers and oversee project goals. Develops project strategies, implementation plans, project scope and milestones. Decision Making This position is generally required to provide input regarding decisions that impact the CWA Program. Such issues may be related to policy/procedure, strategy, budget, and/or technical. Provides input on organization strategy and policy within required legislative or executive approval. Leadership Provided Provides leadership and guidance to a varied group of engineers, managers, and administrative professionals. Guidance should typically be general in nature and focus on objectives, end results, and policies. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Experience with consent decree programs, program management, design, procurement and construction of engineering projects, especially water and sewer linear and vertical projects. Experience with water and sewer pipe hydraulics; water treatment, wastewater treatment, pumping stations, geotechnical testing and terminology; knowledge of remediation measures, contract law, and environmental policy. Very strong administrative and managerial skills; inter-personal and team working skills; skilled in communicating verbally and written; strong computer and software skills. Ability to develop relationships and partnerships; ability to write clear and concise technical documents; ability to read, understand, and prepare legal documents; ability to effectively negotiate resolutions of conflicts among staff, citizens, neighbors, elected official, and staff, as well as efficiently manage a government office open to the public; ability to interact effectively with various personality styles and with upper departmental management or elected officials; ability to read and interpret construction drawings; ability to interpret laws, regulations and guidelines; ability to utilize Microsoft software and project management programs. Qualifications Minimum Qualifications - Education and Experience Bachelor of Science in Civil, Mechanical, Environmental Engineering or Environmental Policy 10 years of experience in water resource or civil engineering, or municipal government sector. 8 years of experience as a manager, supervisor, team leader, etc. Preferred Education & Experience Master's degree in Engineering or Environmental Policy. (Equivalent professional experience may be considered for substitution for the master’s degree on an exception basis). 15 years of work experience in water and/or wastewater engineering in the private or municipal government sector 10 years of experience as a manager, supervisor, team leader, etc. Licensures and Certifications Licensed Professional Engineer ideal. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. City of Atlanta is an equal opportunity employer.

Position posted until: 5/10/24 Salary: $43,920.23 $58,542.45 General Description and Classification Standards Performs technical and paraprofessional personnel functions for the human resources group within an assigned department. Duties and responsibilities include, but are not limited to: processing personnel transactions and employment requests; generating and typing forms and reports, and maintaining files. Supervision Received Works under general supervision. May work independently or with other workers with responsibility for completion of assigned tasks. Essential Duties & Responsibilities Create and distribute various ad hoc and recurring training related employee and managerial reports as needed. Coordinate logistical details for training sessions by preparing materials, sending invitations, scheduling rooms, ordering catering, etc. Master all activities in the Training Registration Calendar/Learning Management System (LMS), including setting up courses, maintaining learning plans for select client groups, extracting data from the LMS, importing it into Excel, and presenting the results in easy to understand, visual format. Partner with vendors and handle general purchasing duties that include the processing of invoices, payment requests, and purchase orders. Maintain office equipment and other service contracts. Serve as general office administrator for visitors, guests, and clients. Attend team meetings and capture/maintain meeting minutes and shared drives. Interact with Leadership, Managers, Participants, and Facilitators to ensure programs are implemented seamlessly. Create and/or maintain Budget spreadsheets in Excel. Knowledge, Skills & Abilities Experience in Microsoft Office Software (Excel sorting data, creating tables and creating graphs, Outlook scheduling, Word document creation/editing and PowerPoint presentation creation/editing) Knowledge of human resource management and personnel practices, policies and procedures as necessary in the completion of daily responsibilities. These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Skill in effectively communicating and interacting with management, employees and members of the general public. Closing Date/Time: 2024-05-11

Posting Open Until Filled Salary Range - $67,701 - $90,304 Summary of Duties The Media and Communications Developer role is a dynamic leadership position within the City of Atlanta's Department of Procurement, focused on driving the department's media, videography, and graphics development efforts. This role entails a significant level of technical expertise, creative innovation, and the supervision of a team of creative content developers. The Media and Communications Developer is responsible for overseeing the production of high-quality visual and multimedia content, enhancing social media, training media, community outreach, and departmental communications. This position works closely with various stakeholders to advance the department's mission through strategic and impactful media content. Knowledge, Skills and Abilities Deep understanding of the principles and practices of media production, including videography, photography, and multimedia content creation. Proficiency in industry-standard software for video editing (e.g., Adobe Premiere Pro, Final Cut Pro), graphic design (e.g., Adobe Creative Suite), and motion graphics (e.g., Adobe After Effects). Additionally, advance skills in Canva, familiarity with Planable. Comprehensive knowledge of communication strategies and platforms, including social media, web content, and traditional media outlets, to effectively reach diverse audiences. Understanding of team dynamics, supervision techniques, and leadership strategies to manage, motivate, and develop a team of media and content developers. Strong verbal and written communication skills, with the ability to articulate ideas clearly and engage effectively with a diverse range of stakeholders. Exceptional attention to detail and commitment to delivering high-quality work. Demonstrates flexibility and a positive attitude in adapting to changing priorities and work environments, capable of working independently or collaboratively in various indoor and outdoor settings, including on-site and off-site events. Strong project management skills to manage multiple assignments and meet deadlines in a high pace work environment. Minimum Qualifications and Education Minimum Education Requirements 1. Associate degree in media production, graphic design, communications, or a related field. 2. Minimum of 3 years of relevant experience, with a preference for backgrounds in media, social media, and communications. Preferred Education Requirements (separate from minimum requirements and not required to qualify for the job) 1. Bachelor's degree in media production, graphic design, communications, or a related field. 2. A minimum of 5 years of experience with a preference for in media, social media, and communications.

City of Atlanta Municipal Courts Intern Posting Expires: May 9, 2024 Salary: $17.00/hour General Description and Classification Standards Performs various and diverse administrative and/or project duties depending on specific department and job assignment. This title is typically assigned to someone currently in high school or attending college who is interning to gain more experience and knowledge of a specific function in municipal government. Supervision Received Works under direct supervision and follows standardized procedures and written instructions to accomplish assigned tasks. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned Performs various and diverse administrative and/or project duties depending on specific department and job assignment. This title is typically assigned to someone currently in high school or attending college who is interning to gain more experience and knowledge of a specific function in municipal government. Engages in on-the-job training on operational policies and work procedures to attain the necessary talents which allow the incumbent to contribute to the work being produced by the organizational unit to which assigned. Collects information/data. Compiles and prepares reports. May prepare presentations for staff members. Attends project team meetings. May do filing, answer phone and other clerical duties in addition to administrative/project assignments. Decision Making Follows standardized procedures and written instructions to accomplish assigned tasks. Leadership Provided None. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Some knowledge of specific professional function in which assigned, e.g. IT, Human Resources, Accounting etc. Good Microsoft Office skills. Good planning, organizational and presentation skills. Good verbal and written skills. Ability to quickly assimilate new information into a work process to achieve the desired objective outcome. Ability to independently collect information needed and transpose into finished product. Minimum Qualifications - Education and Experience Currently in high school or pursuing an Associate's or Bachelor ’ s degree in an appropriate discipline for the department in which person is an intern. Preferred Qualifications - Education and Experience Same as minimum. Licensures and Certifications None required Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Closing Date/Time: 2024-05-10

Posted until filled Salary range: $54,525 - $90,839 General Description and Classification Standards Organizes, monitors, and supervises facility maintenance operations at a high experience level. Performs a variety of technical skilled and unskilled tasks relative to facility maintenance. Provides additional technical assistance to the facilities as needed. This is full-time supervisory work over a permanently assigned work group, consisting of 4 or more assigned staff. Group may be, technical, administrative, or construction/ maintenance. Supervision may be over a group of similarly skilled employees or a group with varied skills. Positions at this level are characterized by supervising a small group with the supervisor providing some direct work or by supervising one of several similar groups performing the same or like functions. CLASSIFICATION NOTE: This is not a promotional level for Supervisor I. Classification should be based on job content and the specific supervisory responsibilities. Supervision Received Normally receives guidance regarding group objectives, scheduling, unusual priorities, etc. but is free to set work methods and individual assignments. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Plans, prioritizes, assigns, supervises, reviews, and participates in the work of staff responsible for facility maintenance. Establishes schedules and methods for providing facility maintenance services; identifies resource needs; reviews needs with appropriate management staff; allocate resources accordingly. Participates in the development of goals and objectives as well as policies and procedures; makes recommendations for changes and improvements to existing standards, policies, and procedures; participates in the implementation of approved policies and procedures; monitors work activities to ensure compliance with established policies and procedures. Participates in the preparation and administration of the facility maintenance budget; submits budget recommendations; monitors expenditures; prepare cost estimates; submits justifications for equipment; monitor budget expenditures. Monitors and controls supplies and equipment; orders supplies and tools as necessary; prepares documents for equipment procurement; prepares specifications and contracts for contract services. Trains or coordinates training in facility maintenance and safety methods, procedures, and techniques. Develops and organizes preventative maintenance and safety inspection programs for all facilities and equipment. Attends and participates in professional group meetings; maintain awareness of new trends and developments in the field of facility maintenance; incorporate new developments as appropriate into programs. Possess troubleshooting skills and ability to determine the correct approach to resolve the issue with the correct resources. Receives oral or written work requests and sets priorities Assigns personnel to jobs Reviews all work orders before and after completion Maintains budget, records and files, and prepares reports Supervises major overhaul or installation of environmental control systems to assure that work is carried out according to plans and specifications Conducts a quality check of work in progress or upon completion to assure acceptability Reviews the work of contractors for adherence to plans and specifications and for quality assurance Informs staff in the proper use of tools, and proper work procedures Keeps records of work orders, inventory and expenditures Estimates and orders needed equipment and supplies Determines the appropriate HVAC equipment Designs modifications to existing systems to achieve efficient operation Reviews plans and specifications for new construction to determine compatibility with existing equipment or acceptability of design Coordinates work with other trades as needed Provide technical assistance to mechanics when requested Recommends persons to be hired, disciplined, discharged, or promoted Performs other duties/special assignments as required or to meet the ongoing needs of the department Plan, assign, inspect and supervise maintenance, repair and construction activities; maintain records and files; prepare reports. Assign and distribute work orders and work requests. Attend and participate in meetings regarding work to be done; attend training classes. Check and troubleshoot equipment; set and adjust controls in schools. Order and pick up parts for jobs in order to keep mechanics on the job Inspect contracted work as needed. Assist in budget planning and preparation. Inform supervisors of completed and outstanding work orders Determine time and cost estimates for HVAC jobs Provide technical assistance to mechanics when requested Perform related work as required Decision Making Leadership Provided Has formal supervisory authority over work group (typically at least 4-5 employees) to include discipline, performance management, scheduling, training, etc. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Knowledge of operations, services, and activities of a building maintenance, repair, and construction program; knowledge of materials, methods, terminology, equipment and tools used in the maintenance, repair, and construction of building structures and systems including those used in performing rough and finished carpentry, plumbing, heating, electrical, mechanical, and painting work; knowledge of principles of supervision, training, and performance evaluation; knowledge of basic principles and practices of municipal budget preparation and administration; knowledge of equipment, tools and materials used in facility maintenance activities; knowledge of construction and project management principles; knowledge of principles and practices of safety management; knowledge of office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases; knowledge of pertinent local, state and federal laws, ordinances, codes, and rules. Skill in planning, scheduling, supervising, reviewing and evaluating the work of others; skill in training others in work procedures; skill in preparing and maintaining a variety of accurate written and computerized records and reports pertaining to the work; skill in reading and interpreting plans, maps and specifications and manuals; skill in operating and maintaining equipment and tools used in facilitating maintenance and custodial work; skill in identifying and implementing effective courses of action to complete assigned work; skill in coordinating crew assignments with those of other divisions, departments and agencies; skill in estimating labor, material and equipment needs; skill in establishing and maintaining effective working relationships with those contacted in the course of the work. Ability to read and understand construction drawings, plans and specifications; ability to organize, implement and direct facility maintenance operations and activities; ability to supervise, train and evaluate assigned staff; ability to interpret and explain pertinent department policies and procedures; ability to develop cost estimates for supplies and equipment; ability to perform the most complex maintenance duties and operate related equipment; ability to demonstrate tact and diplomacy with the public; ability to develop and recommend systems and procedures related to assigned operations; ability to operate office equipment including computers and supporting word processing, spreadsheet, and database applications; ability to communicate clearly and concisely, both orally and in writing; ability to establish and maintain effective working relationships with those contacted in the course of work. Minimum Qualifications Education and Experience Completion of appropriate technical course or associates degree in business, management, engineering or related field. 4 years of work experience in responsible facility maintenance or similar assigned role. Preferred Education & Experience Bachelor’s degree in an appropriate discipline (Equivalent professional experience may be considered for substitution for the required degree on an exception basis) in business, management, engineering or related field. 4 years of work experience in responsible facility maintenance or similar assigned role. Licensures and Certifications Valid State Issued Drivers License is required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Posting expires: April 25, 2024 Salary range: $54,525 - $90,839 General Description and Classification Standards The Management Analyst, Senior (OLIO) Manages and performs a wide variety of analytical. and data management work related to an assigned department’s regulatory compliance, operations, and management systems. Collects and organizes data from systems, surveys, interviews, or other sources and develops summaries and observations. Performs analyses of operational processes, efficiency, and effectiveness, of organization’s strategic goals. Sets and establishes strategies and processes to fulfill ongoing accreditation needs. Supervision Received Works under very general supervision. Depending on organizational structure, may work independently with responsibility for an assigned function, program, or other responsibility. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. • Performs complex specialized analyses of departmental operations, processes, productivity, and effectiveness. • Maintains ongoing reporting and analysis systems to provide continuing indicators of departmental performance and trend analyses. • Develops specialized reports of department or external trends, developments, issues, etc. for use in strategic planning, goal setting, budget development, etc. • Participates as a member of department and cross organization teams to improve processes and productivity. • Plans and carries out special research or analysis projects as needed; frequently leads a project team. • Conducts regular reviews with appropriate staff and revises department policy and procedures manuals and catalogs to ensure standard operating procedures are reliable and up to date. • Presents to senior department leadership, the Mayor’s staff and/or to Council. • Assist Department leadership in identifying opportunities for integrating and coordinating green infrastructure activities across Offices and Divisions. • Responsible for related reporting on status of green infrastructure projects. Analyze City plans, contracts, and processes to incorporate green infrastructure. Decision Making Determines priorities, work methods, and work timeline in assignments. Uses judgment and discretion in developing recommendations. Evaluates the best method of research and then exercising appropriate judgment in establishing priorities and resolving complex matters. Considering the relative costs and benefits of potential actions to choose the most appropriate one. May make purchasing or resource allocation decisions within organization guidelines. Selects from multiple procedures and methods to accomplish tasks. Leadership Provided Serves as a technical resource or mentor to other employees. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. • Knowledge of organizational, financial, and operational analysis. • Skill in communicating effectively both orally and in writing with department personnel, outside officials, professionals, and the public. • Advanced ability to prepare and deliver logical summaries and conclusions related to regulatory compliance and organizational planning. These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Knowledge of office equipment and personal computers to include word processing and a variety of presentation media. Thorough knowledge of computer systems and business applications. Thorough knowledge of research and analysis methods and techniques; thorough knowledge of statistical analysis and forecasting techniques. Minimum Qualifications - Education and Experience Bachelor’s degree in management, business or public administration or a related field and 3 or more years of experience in office administration, office management, public administration, or a related field. Or in lieu of the Bachelor’s degree, 5 or more years of experience in office administration, office management, public administration, or a related field (at Manager/Director discretion). Preferred Education & Experience Master's degree in management, business or public administration or a related field and 7 or more years of progressively responsible professional supervisory, analytical, or consulting experience in office setting performing business operation functions (operations, payroll, accounts payable, accounts receivables, human resources, or customer service) Licensures and Certifications None Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. City of Atlanta is an equal opportunity employer Closing Date/Time: 2024-05-02

Posting expires: Open until filled Salary range: $60,858 - $101,429 General Description and Classification Standards The Watershed Manager II (Technical Services) oversees and manages activities of water distribution operations and maintenance staff. Experienced professional that executes a wide variety of activities with limited guidance or review. Manages technical, fi eld, and administrative staff, including intermediate supervisors and crew supervisors. Works independently or part of a team of managers and reports to the Director of Water Distribution and other directors when approval or other direction is necessary. Direction from supervisor is general and focused on operating objectives, managerial effectiveness, and operating results; or specific and focused on an emergency or time sensitive issue. Supervision Received Works independently and only reports to the supervisor, when necessary, approval or other direction is required. Direction provided is typically general and focused on operating objectives, managerial effectiveness, and operating results; or specific and focused on an emergency, or time sensitive issue. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. • Provides training, coaching, and mentoring to staff. • Verifies the use of construction and maintenance equipment is proper and in accordance with department and industry standards. • Manages resources by tracking work progression and other key performance metrics for various water distribution operation and maintenance crews. • Coordinates with stakeholders, partner agencies, local governments, and emergency services. • Participates in development and administration of program budget; forecasts funds for staffing, equipment, materials, and supplies; and monitors and approves expenses and recommends adjustments • Ensures construction, operation, and maintenance crews have the necessary resources to complete assignments. • Establishes work methods, timetables, performance standards, etc. and makes design and field decisions. • Communicates operational performance highlights to department management or other senior-level officials. Decision Making Establishes work methods, timetables, performance standards, etc. Makes design and field decisions. May commit Department to action. Leadership Provided Has managerial authority over professional, technical, field, and administrative staff including intermediate supervisors and/or team leaders. Staff may be City employees and/or consultants. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. • Extensive knowledge of water distribution system infrastructure operations • Knowledge in installation, repair, and maintenance operations and associated terminology • Mastery of construction principles and practices related to buried water infrastructure • Reads and interprets construction drawings • Interprets and applies laws, regulations, and guidelines • Reads, understands, and prepares legal documents • Experience with Microsoft Office, project management software, Computerized Maintenance Management System (CMMS), CAD, GIS, and relational databases • Communicates effectively verbally and in writing • Manages multiple tasks in a changing environment Minimum Qualifications - Education and Experience • Bachelor’s degree in engineering or related field (equivalent 5 years professional experience may be considered for the required degree) • Five (5) years of design, construction, and/or project management experience with water systems • Five (5) years of supervisory experience Preferred Education & Experience • Bachelor’s degree in civil engineering or related field (equivalent 7 years professional experience with water systems may be considered for the required degree) • Seven (7) years of supervisory experience • Water Distribution License • Professional Engineer (PE) License Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. City of Atlanta is an equal opportunity employer. Closing Date/Time: 2024-05-08

Position posted until Filled Salary commensurate with experience General Description and Classification Standards of Communications Manager, Senior The purpose of this job is to effectively manage Public Relations within the City of Atlanta Department of Corrections. This manager reports to the Chief of Corrections or his or her designee. This manager is responsible for developing speeches, PowerPoint presentations and talking points on behalf of the department and other command staff; managing internal communications, managing the Atlanta City Detention Center’s website, assigning and producing content, serving as primary editor for various communications platforms, overseeing and editing internal and external communications produced by the Chief of Corrections or his or her designees. Assisting with the Career Development Unit to develop content for fliers, brochures, and social media advertising employment opportunities. Works under very general supervision. Depending on organization structure, may work independently with responsibility for an assigned function or program. The individual serves as a liaison between the agency, the media and the public to promote positive public relations, support, and education. Routine media inquiries will be promptly referred to the Senior Communications Manager. Command personnel will be responsible for promptly notifying the Chief and the Senior Communications Manager when any of the following events have occurred: Any major or newsworthy incident. Any incident involving the serious injury or death of a department employee, on or off duty. Any incident involving a member of the Department, on or off duty, in which serious injury or death occurs. Criminal indictment, or arrest (including traffic) or conviction of Department employees. Inmate disturbances, escapes, or bomb threats. Special events, and any other occurrence which generates or may generate interest by the media. Essential Duties & Responsibilities : These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Flexibility to work on multiple projects simultaneously. Strong organizational skills and ability to perform within deadlines and under pressure. Creative problem solver and self-starter with a desire to serve the public interest. A commitment to public service and a good sense of humor are desirable. Selects from multiple procedures and methods to accomplish tasks. Establishes work methods, timetables, and performance standards. This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Knowledge, Skills & Abilities: Exceptional verbal and written communication skills as well as thorough knowledge of proofreading and editing techniques. The ability to write informative, concise articles and compelling, accurate talking points. Ability to effectively communicate and interact with management, other employees, contractors, and members of the general public. Ability to assemble information and make written reports and documents in a concise, clear manner. Ability to gather web analytics, oversee web trends and other material with efficiency and on deadline. Outstanding organizational, interpersonal and technical skills with attention to detail. Ability to be highly effective in a fast-paced environment and to lead and motivate a team to perform. Is knowledgeable and proficient with computers. Minimum Qualifications: Education and Experience - Bachelor's Degree in Public Relations, Journalism, Communications or experience in a related field. Preferred Education & Experience Minimum qualifications and previous experience as a copy editor for a newspaper, magazine or similar publication is a plus. In addition, design experience is preferred. The ability to use PowerPoint is preferred. Experience can be used in lieu of education. Licensures and Certifications: None Required. Essential Capabilities and Work Environment: Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with the job.

General Description and Classification Standards The Customer Assurance Specialist is responsible for supporting the DWM Customer Contact Center by auditing the accuracy and timeliness of service request on behalf of the department. Responsible for periodic review of departmental internal control procedures. Reviews business processes in order to identify and recommend process improvements that will increase efficiencies and/or accuracy of service requests, etc. Responsible for ensuring customer service meets the established standards of excellence. Monitors performance by measuring both quality and accuracy in our department. Ensures the handling of inquiries from initiation to completion. Supervision Received Direction received is very general and focuses on the end results and establishing/ensuring the customer service experience is a positive one. Essential Duties & Responsibilities • Serves as a representative for the Office of Customer Care and Billing Services providing offline support within a call center environment. • Addresses and manages customer related issues that are received through various support channels such as phone, email, live chat, and online web-portal • Uses knowledge base articles and resources to act as subject matter expert for the City of Atlanta Department of Watershed Management’s (DWM) mission, vision, values, operating procedures, and points of contact. • Provides information about (DWM) processes, polices and account related concerns. Assists customers with addressing service, billing, payment and leak related complaints. • Researches account records and various databases to resolve difficult customer inquiries or prepares documentation for Open Records Requests, • Uses various computer systems and software to perform data entry functions such as; entering, retrieving, reviewing accuracy, and correcting customer data when necessary • Collaborates with cross- functional teams to identify opportunities for process improvement and resolves complex customer impacting concerns • Coordinates customer site visits when necessary • Accurately documents and tracks customer interactions within account management systems and internal databases • Evaluates and interprets adequacy of quality assurance standards for implementation • Collects, analyzes, and prepares data reports to provide insights for business needs • Participates in special projects to support needs of the team and perform other duties as required or assigned when necessary • Maintains a working knowledge of all Customer Care and Billing Services policies and procedures in existing business systems related to the auditing process. Recommends changes to audit tools or methods based on policy, procedure and/or system changes Decision Making Within Department policy, recommends best processes for record-keeping, analysis, information storage, employee training and monitoring and other department operations. Leadership provided May lead or instruct less experienced workers in understanding the business process etc. Knowledge, Skills, and Abilities • High school diploma or equivalent; Associate degree in business or related field preferred • Must be able to perform each essential duty satisfactorily • Critical thinking skills and attention to detail across the value stream • Ability to objectively focus on process/procedural adherence and customer experience • Ability to build effective professional relationships with the leadership team to foster a collaborative approach to escalating critical issues, analysis and action planning • Organizational and time management skills; ability to meet deadlines and manage competing priorities • Ability to effectively communicate in writing and verbally with all levels of the organization Ability to facilitate small teams in root causes analysis Minimum Qualifications-Education and Experience • 5 -10 years of experience resolving customer complaints in a professional setting • Deep knowledge of processes/procedures • Demonstrated excellence in customer service in your previous/current role • Knowledge of spreadsheets, word processing and data entry • Exposure to various software systems such as EnQuesta, Hansen and ATLServ, ProcedureFlow Travel Requirements Occasional travel may be required for training purposes Preferred Education and Experience Associate degree or higher in business or related field and 10 years of experience resolving customer complaints in a professional setting Licensures and Certifications None formally required Essential capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Closing Date/Time: 2024-05-08

Salary range: $106,801-$133,474 General Description: Under the general direction of the Director of the Integrated Operations Center (IOC), the Assistant Director of the IOC develops and oversees the day-to-day execution of assigned work plans, strategic planning, budget planning and performance output using industry best practices in airport 911 center and emergency management operations. This position supports the IOC Director in developing and implementing the transition of the Airport Operations Center (AOC) into a full-fledged Integrated Operations Center (IOC). The position will also maintain complete accountability of employee performance to ensure full compliance with regulatory code and SOP Requirements. Supervision Received: This position requires work to be completed independently with minimum supervision. Direction received focuses on strategic objectives and is typically collaborative in nature. This position makes policy recommendations and would be considered “upper-middle” management. Minimum Qualifications, Education, and Experience Bachelor’s degree required. 5 years of aviation management experience, or similar area. 5 years of supervisory experience. The following classes are required: IS100, IS200 and IS700. Must obtain ICS300 and ICS400 certifications within 18 months. Preferred Qualifications 7 years operations center experience in an aviation, public safety, or emergency management environment. 7 years supervisory experience. 7 years demonstrated experience in developing policy, SOPs, and/or training programs. 3-5 years 911 or information center operations experience. Licensures and Certification and Training Valid Georgia driver’s license is required by COA ordinances. Ability to acquire and maintain DOA security clearance badge required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. Closing Date/Time: 2024-05-16

Posting Expires: May 7, 2024 Salary: $40,019/annually PURPOSE OF JOB: The purpose of this position is to prepare and process Failure to Appear (FTA) warrants and process other warrants issued by the municipal court; preparing records for entry of warrants into Georgia Crime Information Center (GCIC); validating and verifying active warrants; coordinating communications for the removal and cancellation of FTA warrants; running criminal and driver histories via GCIC database; and performing administrative and clerical functions related to warrants or other court operation-related activities. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Incumbent may perform other duties not articulated in this job description as determined by the assignment judge, court administrator, deputy court administrator, deputy chief clerk and/or court operations manager. Administrative Duties and Quality Control : Runs FTA reports via the court case management system (CMS) and identifies FTA cases. Generates warrants for all outstanding FTA cases. Scans and dockets signed warrants into the court case management system (CMS). Add appropriate alerts to the FTA cases via CMS or otherwise. Runs Driver’s Query & Inquiry (CCH and FBI III files) on all FTA warrants forwarded to the Atlanta Police Department (APD) GCIC Unit. Prepares necessary paperwork for processing warrants to be transferred to APD. Runs a daily tickler code in CMS to search for warrants that have previously been sent to APD but are no longer active. Adds a docket code to all cases sent to APD to be placed on GCIC. Scans cancellations or located persons into the CMS docket history. Modifies, clears, cancels and validates all FTA warrants entered into GCIC monthly. Files and maintains all warrants active, inactive, served, and cleared warrants. Maintains all supporting warrant documents including criminal history/drivers history records. Researches old warrant cases for payment/ balance verification. Other duties as assigned. Communication : Acquires a judge’s signature for all FTA warrants. Completes the FTA wanted notice. Transfer warrants to APD GCIC Unit within the mandated 12 hour time frame. Notifies APD when a case is resolved by fine payment or rescheduled before the court. Knowledge/Skills/Ability (KSAs) : Has basic knowledge of court policies and procedures, City of Atlanta and State codes, ordinances and laws. Has thorough knowledge of the organization, functions, jurisdiction and authority of the court. Has basic knowledge of Georgia Crime Information Center (GCIC) rules and regulations. Has the ability to operate GCIC to run criminal and drivers history records. Has the ability to read and interpret criminal and driver’s history records. Has the ability to handle/maintain confidential information. Has the ability to compile, organize, prepare and maintain an assortment of records and information in an effective manner and according to court operations and regulations. Has knowledge of the terminology used within the court system. Has the ability to communicate and maintain effective working relationships with judges, law enforcement officers and civilians, court officials, attorneys, court employees and the general public. Has the ability to operate a computer and use automated case management system for input, retrieval and tracking of data. Has the ability to be flexible with work schedules requiring shift work. Has the ability to work under stress related to duties that require constant attention to detail and tight deadlines. Minimum Essential Education, Experience and Training Requirements : High school diploma or GED plus knowledge, skills and abilities acquired through two or more years of professional work experience, preferably in a judicial, law enforcement or jail environment or a college degree in Criminal Justice or related field and at least one year of professional work experience, preferably in a judicial, law enforcement or jail environment; or any equivalent combination of education, training, relevant professional certification and experience deemed as providing the requisite knowledge, skills, and abilities for this job. Knowledge of Georgia Crime Information Center (GCIC) rules and regulations through previous attainment of certification preferred. Ability to obtain and annually maintain GCIC Certification at the entry-level certification within given timeframes is required for this position. Ability to work various shifts as necessary required. ( ADA Minimum Standards Required to Perform Essential Job Functions : Physical Requirements : Must be physically able to operate a variety of job related machines and/or office equipment. Must be able to accurately enter data into a computer through typing or other equally acceptable entry alternatives. Must be able to move or carry job related objects or materials. Physical demand requirements are at levels of those for sedentary or office environment work. Must be able to sit at a desk for extended periods of time without a break. Data Conception : Requires the ability to compare and/or judge the readily observable functional, technical, structural, compositional or identifiable characteristics (whether similar to or divert from obvious standards) of data, people, or things. Interpersonal Communication : Requires the ability to communicate with people to convey or exchange professional information. Language ability: Requires the ability to read a variety of professional, technical and administrative documentation, directions, instructions, methods and procedures. Requires the ability to produce reports with proper format, punctuation, spelling and grammar, using all parts of speech. Requires the ability to communicate with and before others using correct English. Intelligence: Requires the ability to learn and understand subject matter principles and techniques; to make independent judgments in absence of supervision within the scope of respective job duties and tasks; to acquire and be able to expound on knowledge of topics related to primary occupation. Numerical Aptitude : Require the ability to utilize mathematical formulas; add and subtract; multiply and divide totals; determine percentages; determine time and weight; and interpret same as may by appropriate. Form/Spatial Aptitude : Requires the ability to inspect items for proper length, width and shape. Motor Coordination : Requires the ability to utilize job related equipment in the course of accomplishing job duties and tasks associated with respective primary duties. Color Discrimination : May require the ability to differentiate colors and shades of color. Interpersonal Temperament : Requires the ability to interact with people (i.e. staff, supervisors, general public and elected officials) beyond giving the receiving instructions. Must be adaptable to performing under minimal stress when confronted with a deadline or an emergency. The City of Atlanta is an equal opportunity employe r Closing Date/Time: 2024-05-08

General Description and Classification Standards First point of contact with the public and serve liaisons between the public and all aspects of the permitting process across all offices within the City of Atlanta. Work to proactively resolve issues through reports, and work in real-time to resolve issues via inbound calls, emails, and face-to-face interactions. The incumbent must provide exceptional customer service on behalf of the City of Atlanta. The ideal candidate provides best-in-class customer service to all customers (internal and external) who either call or enter the office; approach customers courteously, conversationally, and immediately - with a smile. The candidate must be able to quickly assess and identify the needs of the customer through probing and listening - eventually suggesting and providing general direction and assistance to the public. Must be a curious and intentional learner; one who is willing to go the extra mile to assist customers. This is a public-facing opportunity that ensures our department standards are maintained through consistent efforts. This position advises upper-level management of any process and procedure inconsistencies. While in this role, a large degree of professionalism and problem-solving skills is expected. The candidate must be able to work in a team-centered environment yet can function independently. This person will also serve as a member of the Development Services Team and work to maneuver customers who are experiencing lags in the permitting process. Incumbents must be versed in reading and understanding the associated reports and can communicate across departmental lines to move stagnant permits to the point of issuance. The incumbent must ensure that best-in-class customer service is provided to both internal and external customers and embrace, support, and promote the City’s core values, beliefs, and culture. Supervision Received Works under general supervision reporting directly to the Building & Development Manager. Essential Duties & Responsibilities Establish and maintain positive and professional relationships with customers, assigned staff, and co-workers. Maintain professionalism, and composure, and demonstrate tact, patience, and courtesy always. Greets customers in a friendly, kind, and helpful manner. Process intake and issuance of all types of building permit applications. This function requires the candidate to have the ability to read and understand civil and architectural plans. Promptly answer phone calls, emails, and other correspondence within the Office of Buildings and accurately direct guests to appropriate personnel or Work Stream Provide a variety of administrative and customer service activities to assist any customer visiting the Office of Buildings. Assist with customers who are seeking information or requesting copies of documents retained by the Office of Buildings through the Records Retention process. Receive, respond, and provide the outcome to complaints from customers. Interview citizens either by phone or in person to determine the details of the inquiry or problem. Advise departmental personnel, citizens, and others on the status of permit applications that are pending and make referrals to other agencies as appropriate. Demonstrate excellent customer service, organizational, and communication skills. Provide proactive support to a variety of internal and external customers concerning a broad base of City issues relating to permitting/zoning, projects, services, and customer concerns. Enter, and update data into the computer system (Accela). Review daily updates concerning new City activities/events/ordinances/legislation. Ensures all inquiries from the mail, walk-in, and telephone receive prompt and courteous responses. Escalate problems as necessary to ensure resolution; follow up on open tickets and request for final resolution. Taking ownership of the entire permitting process; Attending to all permit-related customer service inquiries; Moving Stagnant Permits; Educating customers on the permitting process; Resolving issues without escalation; Walking customers through the electronic submittal process when necessary; Communicating issues that require escalation through the proper chain of command; Registering and updating contact information for applicants and professionals; Proactively updating customers on their status through the longer processes. Knowledge, Skills & Abilities Communicate effectively using various methods of communication and platforms. Work effectively and efficiently under stress and difficult customers. Works collaboratively with team members to resolve customer challenges. Ability to use independent judgment and make sound decisions. Ability to use specialized office data systems, all social media platforms, and standard office software. Ability to establish and maintain effective working relationships with fellow employees, other officials, representatives of other government agencies, developers, and the customer. Ability to provide information and answer questions pertaining to the City’s building permit procedures in a tactful and courteous manner to the customer. Ability to gather relevant information to solve customers’ questions and problems. MINIMUM REQUIREMENTS • High School Diploma or GED • Must have at least 4 years of customer service experience; Higher education, such as an associate or bachelor’s degree, vocational training, or equivalent may substitute for the required customer service experience. • A minimum of at least one year as a permit technician in the public sector or third-party private sector equivalent. SPECIAL REQUIREMENTS: • Must be eligible to become a notary public and obtain notary credentials within six (6) months of • Ability to type 35wpm. • Must have ICC Permit Technician Certification to be considered for this position. Must obtain Development Services Coordinator Certification within three (3) months of employment. PREFERRED REQUIREMENTS: • A minimum of at least three years experience as a permit technician in the public sector or third-party private sector equivalent. • 2-year degree in a construction-related field. Five years of customer service experience in the public sector or related third-party private equivalent Licensures and Certifications Must have ICC Permit Technician Certification at time of hire. Must obtain Development Services Coordinator Certification within three (3) months of employment. Closing Date/Time: 2024-06-24

Posted until filled Salary range: $96,945 - $161,647 General Description and Classification Standards: The Management Consultant Director reports to and is responsible for supporting the Commissioner in the implementation of the Department’s vision, mission, and strategic business plans. The Management Consultant Director is also responsible for providing operational input based on strategic business analysis. At the direction and discretion of the Commissioner, he/she will support implementation of programs, processes, structural changes, etc. and will provide direct supervision to personnel assigned to the Watershed Management Division. Supervision Received: The Management Consultant Director will report to the Commissioner. Works under limited supervision and guidance while focusing on short-term critical objectives. Will work both independently and collaboratively to achieve assigned tasks with intermittent responsibility for managing assigned functions, as well as subordinate staff. Essential Duties & Responsibilities: These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Provides strategy and policy recommendations to the leadership team. Provides strategic operational analysis, direction and manages operational activities to ensure overall operational efficiency. Reviews and addresses a broad array of organizational matters to ensure the fiscal health of DWM and to deliver top quality services to the community. Facilitates effective management of the Department’s operations branch in a fiscally responsible manner by continually exploring opportunities for increased efficiencies. Works closely and collaboratively with all stakeholders of the Department internally and externally. Listens to, engages, develops, mentors, encourages, motivates, and works collaboratively with members of the executive leadership team. Leads by example to exemplify the Department’s core values of teamwork, customer centricity, integrity, and employee commitment - ensuring that all employees are recognized, respected, appreciated, and valued equally in the Department of Watershed Management to deliver the highest quality of service. Assists in leading the organization with a mission critical focus and a focus on compliance and continuous improvement. Reviews and provides timely response to citizen complaints following staff investigation. Makes day-to-day decisions on matters not requiring approval from the Commissioner where needed or on behalf of the Commissioner, as necessary. Provides executive direction and management on communications with government officials, stakeholders, employees, and customers. Collaborates with all Department divisions including the office of Performance and accountability to ensure the most efficient and effective alignment. Takes responsibility for the effectiveness and efficiency of operations, intervening as and when required, to ensure that key objectives are met. Promotes a culture of innovation, service, and value. Leadership Provided: Has managerial support of a group of professional, technical, or administrative employees. Contributes perspective to business processes and tracks progress. Supervises and evaluates assigned staff. Qualifications - External Minimum Qualifications - Education and Experience: Bachelor’s degree in Engineering, Public Administration, Business/Fiscal Management, or related discipline 8+ years of experience at the executive level of a water utility or similar organization that is large and complex. 10+ years of direct management experience Significant experience managing operations (e.g., water production, resource recovery, utility, pipeline engineering and maintenance, etc.) at a utility or similar organization. Demonstrated experience building and maintaining key stakeholder relationships. Demonstrated ability to establish productive, innovative work environments. Licensures and Certifications: Valid Georgia Driver’s License. Essential Capabilities and Work Environment: Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. City of Atlanta is an equal opportunity employer.

Salary Range: $54,525 - $72,682 (Commensurate with Experience) General Description and Classification Standards: The Emergency Preparedness Coordinator is responsible for performing a variety of tasks for the City of Atlanta Mayor’s Office of Emergency Preparedness. Duties include but are not limited to: Providing support for the development, implementation, and monitoring of strategic emergency preparedness plans and program documents such as response plans, policies, and procedures for critical incident, emergency, or disaster preparedness. May act as project team lead for development of planning and training products, and function as a group facilitator for internal and external stakeholder meetings and exercises. Supervision Received and Exercised: The Emergency Preparedness Coordinator receives general supervision from the Emergency Preparedness Manager. Project and technical direction may be provided to professional, technical, office support and other City staff. Essential Duties & Responsibilities: These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Duties include the performance of skilled technical and administrative work, coordinating critical incident, emergency, or disaster preparedness planning. Creating and maintaining plans, such as the emergency operations plan, incident-specific plans, site specific emergency action plans, business continuity plans, hazard mitigation plan, and departmental plans. Researches, reviews, writes, and maintains emergency plans and standard operating procedures for Citywide operations during critical incident, emergency, or disaster events. Assists with coordinating daily operations of the department. Participates in local, state, and regional disaster preparedness exercises to enhance capabilities within the department operations. Facilitate presentations on emergency preparedness for the department workforce and other city agencies. Assists with training the City’s workforce to be better prepared for emergency or disaster events. Assists with analyzing weather forecasts to notify the City’s workforce of weather hazards affecting business operations. Operates all systems and equipment assigned to the division as needed for emergency management operations. This position is considered essential and is subject to provide 24/7 on-call support for the City of Atlanta and the Mayor’s Office of Emergency Preparedness in the event of a critical incident. Decision Making: Applies organizational policies. Follows standardized procedures and written instructions to accomplish assigned tasks. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Knowledge of emergency response systems and capabilities; methods and procedures of operating emergency and disaster plans; federal and state regulations and guidelines governing emergency and disaster planning; and operating standard computer equipment, hardware, and software. Ability to: plan and coordinate the work of others; operate all communications equipment; maintain required certifications; respond to work during emergency situations or inclement weather; speak distinctly; deal courteously with the public under stressful conditions; and establish and maintain effective working relationships with service providers, associates, and the general public. Education and Experience: Bachelor’s degree or four-year equivalent degree (Equivalent professional experience may be considered for substitution for the required degree on an exception basis). Preferred Education & Experience: • Bachelor’s degree from an accredited college or university in Emergency/Disaster Management, Homeland Security, Public Safety, Public Health, or a related area preferred; and • One to three years of experience in emergency management or related field; or • Equivalent combination of education and experience

Posting Open Until Filled Salary Range: $58,596 - $78,092 General Description and Classification Standards This position is responsible for monitoring, maintaining, and reporting on the status of facilities and fixed assets within the Department of Enterprise Asset Management (DEAM). This position may also expand to include similar responsibilities managing assets within the Department of Parks and Recreation (DPR) and the Department of Public Works (DPW). This employee prepares variance and trend analyses of assets and components for current use and for short, medium, and long-range forecasting. Develops asset and component forecasts based on industry standards and best-practice. Manages and coordinates all activities to update DEAM’s Strategic Asset Management Plan (SAMP), Standard Operating Procedures (SOPs) and any associated risk registers with periodic and major updates. The manager works with Executive Management, Directors, Managers, Planners, and stakeholders on a regular basis to monitor the status of assets and components. Prepares and distributes detailed reports to Executive Management, Directors, Managers, Planners, and others to track asset and component information in the IBM/Maximo, Enterprise Asset Management System (EAMS). ESSENTIAL DUTIES AND RESPONSIBILITIES Manages and reports on the status of the Asset Management Program for both current use and short, medium, and long-range forecasting. Conducts analysis to capture relevant asset management information for high level and complex decision-making in planning capital rehabilitation or replacement. Responsible for ensuring the EAMS is aligned with industry standards and best-practice such as ISO55000. Using the IBM/Maximo software, examines current backlog and future asset replacements, analyzes asset performance, captures relevant asset management information for high level and complex decision-making in planning capital rehabilitation, and prepares forecasts relative to the City of Atlanta’s state of good repair (SGR) needs. Tracks assets and components for inclusion in the capital plan and assists the Budget and Finance Department as required in the annual preparation of the City of Atlanta’s Long Range Financial Plan. Works with all levels of management and stakeholders to develop asset-based projects for inclusion in the Capital Improvement Program (CIP). Monitors the asset database for data completeness, accuracy, and integrity. Develops and monitors corrective action plans to address data integrity concerns. Monitors asset Departmental risk registers and proposes corrective action plans to address and mitigate risks related to aging and non-performing assets Prepares and distributes detailed reports to Executive Management, Directors, Managers, Planners, and others to track asset and component information in IBM/Maximo. Performs other related duties as assigned. Qualifications for Internal Candidates QUALIFICATIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Bachelor's degree in Engineering, Information Technology, Finance, Business Management, or related discipline is required. Eight years of progressively responsible experience in asset monitoring, tracking, and reporting required. Experience should include evaluating, analyzing, and preparing asset management progress and performance reports. High level analytical, problem solving, and organizational skills are required. Excellent verbal and written communications skills are required. Must have a high-level understanding of physical asset management competencies, theories, standards, and processes. Must be proficient in use of IBM/Maximo or equivalent asset management system, PC-based databases, and spreadsheet applications. Must be familiar with planning and delivery of capital programs, including project scope and budget development. Must possess project management skills to include a high level of concentration and attention to details. Direct experience at the Project or Program Manager level can be substituted on a year-for-year basis in lieu of educational requirement. CERTIFICATES, LICENSES, REGISTRATIONS Required: IAM - Asset Management Certificate or comparable certification within 6 months of hire date. Preferred: IAM - Asset Management Diploma or comparable Project Management Professional