Facilitates front-line day to day operations at the Loveland Museum by greeting guests and performing customer service for front desk areas that include clerical, receptionist and room setup duties. The
hiring range for this position is $14.42- $17.98 per hour, depending on qualifications and experience.
Position will remain open until filled. The Loveland Museum Gallery is looking for a new member to join their excellent team in delivering outstanding customer services in serving visitors at the front desk primarily answering questions, assisting with registration and purchases. This position works a max of 19 hours per week that will be primarily weekend hours.
This is a temporary position lasting a maximum of 10 months working less than 30 hours per week.
ESSENTIAL JOB FUNCTIONS:
Ensures a quality visit to Loveland Museum guests by receiving and greeting individuals and professionally assisting callers as needed. Primary workstation is the front desk.
Tasks to include but not limited to: providing quality customer service, guest check-in, facility reservations, activity registrations, answering phones, merchandise sales, opening/closing museum, cleaning and sanitizing areas on a regular rotation, admissions and gift shop sales, and organization and stocking merchandise.
Provides clerical support by assisting with maintenance of various records and sorting/filing needs. Resolves administrative concerns by applying appropriate policies and procedures through positive interaction and involvement with Facility Management team and public.
OTHER JOB FUNCTIONS:
Other duties as assigned.
SUPERVISORY DUTIES: None.
JOB QUALIFICATIONS:
Knowledge, skills and abilities:
Must possess proven excellent customer service skills, be able to communicate effectively and diplomatically with guests, co-workers and Facility Management team. Must demonstrate skills of good judgment and decision-making in handling difficult situations involving facility guests; ability to follow written and verbal direction; ability to complete fee transactions quickly and accurately and prepare daily cash report using math principals. Must be able to operate menu driven computer/cash register system.
Core Competencies:
Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness
Experience:
Six (6) months of previous work experience performing similar customer service, receptionist and cashier duties including high degree of public contact and customer relations. Prefer experience in museum or recreation center setting, and computer experience using MS Word and MS Excel.
Material and equipment directly used:
Personal computer, printer, multi-line telephone, washer, dryer, calculator, photocopier, fax machine, two-way radio, digital camera, and lamination machine.
Working Environment/physical activities:
This position will work in a museum setting incorporating a typical customer service, office, and cashier environment which requires both sitting or standing for extended periods of time, reaching, and repetitive keyboard motion. Stooping, bending, pushing, pulling, kneeling, and lifting (up to approximately 30 pounds) are required. Ability to move quickly and efficiently throughout work area is a necessity. Will be exposed to noxious fumes from cleaning and laundry supplies. Expected to perform duties during both peak periods when customer service activity is fast paced and intense or during relaxed periods.
This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE! In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.
Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.
A vibrant community, surrounded by natural beauty, where you belong!
Non Benefit Eligible Benefits Package Includes: - Retirement - 457 employee funded plan
- Medical Leave - Up to 48 hours accrued. Accrue 1 hour of leave per 30 hours worked
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
E-Verify Notice of Participation. Learn more about your right to work. Visit
E-Verify.gov for more information.
A criminal history background check will be obtained pre-employment.
