IT Technician I/II/III

WESA is seeking the ideal candidate to provide specialized  and technical troubleshooting and support for information technology systems and infrastructure including a diverse range of computers, server hardware and software, security, and network systems and equipment. The incumbent will also perform set up and ongoing maintenance on end user information technology assets; upgrades to aging technology assets; and perform related duties as assigned.

Immediate Impact: The successful candidate will be given the following objectives upon hire:

• Within the first 3 months, be familiar with the District’s help desk process and triage all incoming tickets.
• Within the first 6 months, be  familiar with the District’s computer imaging process.
• Within the first 9 months, begin documenting standard operating procedures of the IT Technician Position
• Within the first 12 months, complete a full inventory of all relevant District Computer equipment

The Ideal Candidate:

• Ability to triage calls/tickets from the help desk system for requests/incidents reported; routes tickets and escalates complex issues to higher level support staff; conducts research on issues as needed.
• Ability to perform new user set up; installs, configures, and upgrades computers and associated hardware, peripherals, operating systems, and software across disparate platforms; loads and tests specialized applications and security devices; ensures connectivity to networks and servers.
• Assist with computer hardware, software, and telephone system maintenance agreements with appropriate vendors; maintains maintenance contracts for office equipment and software utilizing inventory system; maintains service desk inventory; maintains stock of necessary IT supplies.
• Possesses technical proficiency or has the ability to quickly learn how to effectively utilize assigned computer applications and software.
• Writes and maintains user and technical operating instructions and documentation; provides training to users and other technical staff and advises on best practices.

• Possesses education equivalent to the completion of the twelfth (12th) grade,
• Technician I: Possesses a minimum of one (1) year of experience providing technical support to desktop computer hardware and software or network systems and troubleshooting IT issues.
• Technician II: Three (3) years of increasingly responsible experience providing end user support in a help desk environment, performing hardware/software installation and troubleshooting, and resolving increasingly complex end-user issues or equivalent and related responsibilities to experience as an Information Technology Technician I.
• Technician III: Five (5) years of increasingly responsible experience providing end user support in a help desk environment, performing hardware/software installation and troubleshooting, and resolving increasingly complex end-user issues or equivalent and related responsibilities to experience as an Information Technology Technician II.
• Possesses a valid California Class C Driver’s license., to be maintained throughout employment.

The Application Process: If you are interested in this opportunity, submit a completed WESA employment application online at www.evmwd.com. Resumes and certifications may be included, but will not be accepted in lieu of a completed employment application.

Please mention you found this employment opportunity on the CareersInGovernment.com job board.