CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Posted until filled Salary commensurate with experience At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer. General Description and Classification Standards Performs the physical connecting and disconnecting of water supply to customers; reads water meters for service account initiation and termination; installs and removes water meters; and performs related work as required. This is an experienced, skilled or technical level capable of carrying out most assignments typical of the position or specialty with limited guidance or review. This level would be considered a promotional level and attainable by any incumbents in a work group who demonstrate the necessary knowledge, ability, and performance. Could be the only position in this specialty in a work group or could be part of a general or specialized work team. Supervision Received Works under very general supervision. May work independently or with other skilled or semi-skilled workers with responsibility for completion of assigned tasks. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Locates and/or traces service lines and stop boxes as requested by customer, plumber, public utility or other outside agency. Locates, traces, and records location of all other utilities within the affected area of work prior to making repairs to the distribution system. Operates computerized/electronic leak detection and locating equipment to survey and pinpoint leaks in the water distribution system and on a contractual basis for other water utilities, plumbers, etc. Investigates water leaks and low pressure problems to determine source and determines corrective action needed to remedy problem. Inspects various customer owned water facilities for rules and regulations compliance. Advises customer of necessary corrections, ensures repairs are made in a timely fashion, grants variances to regulations and terminates service for failure to comply. Performs various inspection and testing activities to assure new facilities can be accurately located and are leak free. Interprets blueprints, sketches, and written or oral instructions. Requests locations of lines and cables of other utilities. Documents work activities and prepare reports both manually and with a computer. Maintains and performs minor repairs of electronic equipment to ensure their proper function.. Decision Making Follows standardized procedures and written instructions to accomplish assigned tasks. Leadership Provided Provides guidance and training as required to lower level, interns, temporary employees, etc. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Knowledge of the operation of the water distribution system and how various issues may affect customers; knowledge of data available for field use in various distribution record systems; knowledge of requirements of cross connection control, devices used, and their installations; knowledge of water utility rules and regulations for customers, and skill in their application. Proficient analytical/decision making skills; skilled in operating electronic leak detection and locating equipment to accurately locate leaks and underground infrastructure; Skilled in utilizing fault locating equipment to pinpoint failures. Ability to build and maintain good working relationships with staff members and the public; ability to communicate effectively verbally and in writing; ability to operate a motor vehicle. Minimum Qualifications - Education and Experience High school diploma or General Equivalency Diploma (GED). 3 years of work experience in a water distribution system Preferred Education & Experience Completion of Technical or Vocational course of study in Construction, Utility Management or related area and 5 years of work experience in a water distribution system Licensures and Certifications Valid State of Georgia Driver's License required. Water Distribution Operator’s Certification or ability to obtain within 6 months of employment required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with Minimum Qualifications - Education and Experience High school diploma or General Equivalency Diploma (GED). 3 years of work experience in a water distribution system Preferred Education & Experience Completion of Technical or Vocational course of study in Construction, Utility Management or related area and 5 years of work experience in a water distribution system Licensures and Certifications Valid State of Georgia Driver's License required. Water Distribution Operator’s Certification or ability to obtain within 6 months of employment required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with
Mar 08, 2024
Full Time
Posted until filled Salary commensurate with experience At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer. General Description and Classification Standards Performs the physical connecting and disconnecting of water supply to customers; reads water meters for service account initiation and termination; installs and removes water meters; and performs related work as required. This is an experienced, skilled or technical level capable of carrying out most assignments typical of the position or specialty with limited guidance or review. This level would be considered a promotional level and attainable by any incumbents in a work group who demonstrate the necessary knowledge, ability, and performance. Could be the only position in this specialty in a work group or could be part of a general or specialized work team. Supervision Received Works under very general supervision. May work independently or with other skilled or semi-skilled workers with responsibility for completion of assigned tasks. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Locates and/or traces service lines and stop boxes as requested by customer, plumber, public utility or other outside agency. Locates, traces, and records location of all other utilities within the affected area of work prior to making repairs to the distribution system. Operates computerized/electronic leak detection and locating equipment to survey and pinpoint leaks in the water distribution system and on a contractual basis for other water utilities, plumbers, etc. Investigates water leaks and low pressure problems to determine source and determines corrective action needed to remedy problem. Inspects various customer owned water facilities for rules and regulations compliance. Advises customer of necessary corrections, ensures repairs are made in a timely fashion, grants variances to regulations and terminates service for failure to comply. Performs various inspection and testing activities to assure new facilities can be accurately located and are leak free. Interprets blueprints, sketches, and written or oral instructions. Requests locations of lines and cables of other utilities. Documents work activities and prepare reports both manually and with a computer. Maintains and performs minor repairs of electronic equipment to ensure their proper function.. Decision Making Follows standardized procedures and written instructions to accomplish assigned tasks. Leadership Provided Provides guidance and training as required to lower level, interns, temporary employees, etc. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Knowledge of the operation of the water distribution system and how various issues may affect customers; knowledge of data available for field use in various distribution record systems; knowledge of requirements of cross connection control, devices used, and their installations; knowledge of water utility rules and regulations for customers, and skill in their application. Proficient analytical/decision making skills; skilled in operating electronic leak detection and locating equipment to accurately locate leaks and underground infrastructure; Skilled in utilizing fault locating equipment to pinpoint failures. Ability to build and maintain good working relationships with staff members and the public; ability to communicate effectively verbally and in writing; ability to operate a motor vehicle. Minimum Qualifications - Education and Experience High school diploma or General Equivalency Diploma (GED). 3 years of work experience in a water distribution system Preferred Education & Experience Completion of Technical or Vocational course of study in Construction, Utility Management or related area and 5 years of work experience in a water distribution system Licensures and Certifications Valid State of Georgia Driver's License required. Water Distribution Operator’s Certification or ability to obtain within 6 months of employment required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with Minimum Qualifications - Education and Experience High school diploma or General Equivalency Diploma (GED). 3 years of work experience in a water distribution system Preferred Education & Experience Completion of Technical or Vocational course of study in Construction, Utility Management or related area and 5 years of work experience in a water distribution system Licensures and Certifications Valid State of Georgia Driver's License required. Water Distribution Operator’s Certification or ability to obtain within 6 months of employment required. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with
City of Portland, Oregon
Portland, Oregon, United States
The Position The Office of Management & Finance is hiring for two (2) 311 Customer Service Representative I positions. J ob Appointment: Regular, Full time. Work Schedule: Weekly schedule depends on operational needs. Evenings and/or weekends will be required. Work Location: Hybrid - Remote work is possible depending on schedule and operational needs. In-person work to be conducted at The Portland Building, 1120 SW 5th Avenue Portland OR 97204. Remote work must be performed within Oregon or Washington. For more information, click here . Benefits: Please check our benefit tab for an overview of benefit for this position Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential for qualifying employees. Union Representation: This classification is represented by District Council of Trade Unions (DCTU). To view this labor agreement, please click here . External applicants start at the entry salary rate. If you are a current DCTU represented employee, see labor agreement for additional information or talk to your union representative. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume. Position Summary Would you like to help local community members access City of Portland and Multnomah County information, services, and programs? The Office of Management & Finance seeks multiple 311 Customer Service Representative I's to join the 311 Program team. This position provides high-quality local government customer service to community members, businesses, and visitors as a member of the 311 Program’s Customer Service Team. These positions report to the 311 Customer Service Supervisor and works as part of a team alongside other customer service staff. The 311 Program currently operates seven days a week, from 7 a.m. to 8 p.m. Applicants should expect to work evening and/or weekend hours upon hire. The 311 Program is a recently established and rapidly evolving program with service offerings expanding to meet the needs of our community. 311 Customer Service Representatives respond to a wide variety of community inquiries about City of Portland and Multnomah County programs and services over the phone, online, via email, and in-person at City buildings. When contacted by a community member or visitor, they assess the customer’s needs and may provide information, intake a request or report, or refer the customer to appropriate government or community resources. To support this work, they also maintain and update an extensive database of service information, local government programs and social service resources. The work of this position requires substantial multi-tasking, problem solving, and the ability to adjust to rapidly changing information. This position is expected to perform the full range of assignments independently within established parameters, requiring application of established rules, regulations, policies, and procedures. Successful candidates should enjoy learning about new topics and feel comfortable applying new skills on the job. They must also be able to work in an environment where community members might be upset about a broader City or County policy, meaning we cannot provide an immediate resolution to their concern. 311 Customer Service Representatives are expected to support community members who are multi-lingual and multi-cultural. Although not required, the City of Portland encourages candidates that can speak more than one language to include that information in their resume. Bilingual candidates are particularly encouraged to apply and may be eligible for a language pay differential. Virtual Zoom Meet & Greet Opportunity Come meet the hiring manager and the senior recruiter! We'll be talking about the position duties and responsibilities, day to day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position. Tuesday, May 7, 2024 at 12:00PM Pacific Time (US and Canada) Zoom Meeting Link: https://us06web.zoom.us/j/8628096984 1 Meeting ID: 862 8096 9841 This recruitment may be used to fill future vacancies. Questions? Jaclyn Snyder, Senior Recruiter Bureau of Human Resources Jaclyn.Snyder@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: Experience providing effective and efficient customer service. Experience using tact and diplomacy while handling sensitive situations and individuals who may be upset. Ability to effectively research customer inquiries, using resources like databases and the internet, and then effectively communicate appropriate responses. Ability to multi-task in a fast-paced team environment. Applicants must also be able to: Provide periodic evening and weekend support at City facilities and in the community, as needed. The Recruitment Process STEP 1: Apply online between April 29 , 2024 - May 13, 2024 Required Application Materials: Resume Cover Letter Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your cover letter. Do not attach materials not requested. All completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of May 13, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%. Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of May 20, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): June Hiring bureau will review and select candidates to interview. Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: July Step 6: Start Date: August A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: Veteran Preference ADA, Pregnancy, and Religious Accommodations Work Status Equal Employment Opportunity A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Short- and Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 5/13/2024 11:59 PM Pacific
Apr 30, 2024
Full Time
The Position The Office of Management & Finance is hiring for two (2) 311 Customer Service Representative I positions. J ob Appointment: Regular, Full time. Work Schedule: Weekly schedule depends on operational needs. Evenings and/or weekends will be required. Work Location: Hybrid - Remote work is possible depending on schedule and operational needs. In-person work to be conducted at The Portland Building, 1120 SW 5th Avenue Portland OR 97204. Remote work must be performed within Oregon or Washington. For more information, click here . Benefits: Please check our benefit tab for an overview of benefit for this position Language Pay Premium Eligible: This position is or may be eligible for Language Pay Differential for qualifying employees. Union Representation: This classification is represented by District Council of Trade Unions (DCTU). To view this labor agreement, please click here . External applicants start at the entry salary rate. If you are a current DCTU represented employee, see labor agreement for additional information or talk to your union representative. Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need to attach a cover letter and resume. Position Summary Would you like to help local community members access City of Portland and Multnomah County information, services, and programs? The Office of Management & Finance seeks multiple 311 Customer Service Representative I's to join the 311 Program team. This position provides high-quality local government customer service to community members, businesses, and visitors as a member of the 311 Program’s Customer Service Team. These positions report to the 311 Customer Service Supervisor and works as part of a team alongside other customer service staff. The 311 Program currently operates seven days a week, from 7 a.m. to 8 p.m. Applicants should expect to work evening and/or weekend hours upon hire. The 311 Program is a recently established and rapidly evolving program with service offerings expanding to meet the needs of our community. 311 Customer Service Representatives respond to a wide variety of community inquiries about City of Portland and Multnomah County programs and services over the phone, online, via email, and in-person at City buildings. When contacted by a community member or visitor, they assess the customer’s needs and may provide information, intake a request or report, or refer the customer to appropriate government or community resources. To support this work, they also maintain and update an extensive database of service information, local government programs and social service resources. The work of this position requires substantial multi-tasking, problem solving, and the ability to adjust to rapidly changing information. This position is expected to perform the full range of assignments independently within established parameters, requiring application of established rules, regulations, policies, and procedures. Successful candidates should enjoy learning about new topics and feel comfortable applying new skills on the job. They must also be able to work in an environment where community members might be upset about a broader City or County policy, meaning we cannot provide an immediate resolution to their concern. 311 Customer Service Representatives are expected to support community members who are multi-lingual and multi-cultural. Although not required, the City of Portland encourages candidates that can speak more than one language to include that information in their resume. Bilingual candidates are particularly encouraged to apply and may be eligible for a language pay differential. Virtual Zoom Meet & Greet Opportunity Come meet the hiring manager and the senior recruiter! We'll be talking about the position duties and responsibilities, day to day life in the role, review the announcement, discuss how to apply, and answer questions you may have about the position. Tuesday, May 7, 2024 at 12:00PM Pacific Time (US and Canada) Zoom Meeting Link: https://us06web.zoom.us/j/8628096984 1 Meeting ID: 862 8096 9841 This recruitment may be used to fill future vacancies. Questions? Jaclyn Snyder, Senior Recruiter Bureau of Human Resources Jaclyn.Snyder@portlandoregon.gov To Qualify The following minimum qualifications are required for this position: Experience providing effective and efficient customer service. Experience using tact and diplomacy while handling sensitive situations and individuals who may be upset. Ability to effectively research customer inquiries, using resources like databases and the internet, and then effectively communicate appropriate responses. Ability to multi-task in a fast-paced team environment. Applicants must also be able to: Provide periodic evening and weekend support at City facilities and in the community, as needed. The Recruitment Process STEP 1: Apply online between April 29 , 2024 - May 13, 2024 Required Application Materials: Resume Cover Letter Answer to three (3) Supplemental Questions (click on the Questions tab to preview the questions) Optional Application Materials: Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.) Application Tips: Your cover letter should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement. Your resume should support the details described in your cover letter. Do not attach materials not requested. All completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted. Step 2: Minimum Qualification Evaluation: Week of May 13, 2024 An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and cover letter, weighted 100%. Your resume and cover letter will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification. You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information. Additional evaluation may be required prior to establishment of the eligible list and/or final selection. Step 3: Establishment of Eligible List: Week of May 20, 2024 Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. Step 4: Selection (Interview): June Hiring bureau will review and select candidates to interview. Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list. Step 5: Offer of Employment: July Step 6: Start Date: August A start date will be determined after all conditions of employment have been met. *Timeline is approximate and subject to change* Additional Information Click here for additional information regarding the following: Veteran Preference ADA, Pregnancy, and Religious Accommodations Work Status Equal Employment Opportunity A Career with the City of Portland offers many Employee Benefits We offer a comprehensive benefits package, including but not limited to Health Care (Medical, Vision and Dental) Carrot Fertility Wellness Benefits Life Insurance Short- and Long-term disability coverage to eligible employees and their families. Employee Assistance Plan Flexible Spending Accounts Retirement Oregon Public Employees Retirement System (PERS), including contributions to the PERS IAP plan paid by employer Family Medical Leave City Paid Parental Leave AND SO MANY MORE! Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers . Closing Date/Time: 5/13/2024 11:59 PM Pacific
City of Concord, CA
Concord, California, United States
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Devynn Darner, Recreation Program Coordinator at 925-671-3171 or devynn.darner@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
Mar 07, 2024
Part Time
Job Characteristics ***PART-TIME JOB OPPORTUNITY*** CUSTOMER SERVICE SPECIALIST I/II The City of Concord is accepting applications for part-time community center Customer Service Specialists to support the Recreation Services Department. This recruitment will be used to fill current vacancies at Willow Pass Community Center and Centre Concord, and also establish an eligiblity list to fill future positions as they become available. Salary is negotiable based on experience: Customer Service Specialist I: $17.65 - $19.67/hour with one year of customer service experience Customer Service Specialist II: $18.54 - $20.98/hour with two years of customer service experience Community Centers: Customer Service Specialists will primarily be assigned to one of the following community centers, but may do intermittent hours at the other community centers on an as needed basis. Centre Concord, located at 5298 Clayton Road is one of the largest rental facilities in the East Bay. Our ballroom offers adjustable lighting, a portable dance floor and expansive staging, allowing you to create just about any atmosphere you desire for up to 400 guests. For something smaller, there are classrooms and meeting spaces to accommodate conferences, trade shows, fundraisers, receptions, and other gatherings. All positions are part time, limited service, and applicants must be available to work 9:00 a.m. - 4:00 p.m., Monday through Friday, approximately 15-20 hours per week. The Concord Senior Center is an amazing place for seniors to come together and enjoy activities, classes, programs and sports leagues. After hours, it operates as the ideal space for special events, such as holiday parties, weddings and business meetings. The Senior Center is located at 2727 Parkside Circle. All positions are part time, limited service and applicants must be available to work between 8:30 a.m. - 4:30 p.m., Monday through Friday, approximately 15-20 hours per week. The Willow Pass Community Center is a versatile venue for special events like weddings, birthdays, anniversaries, and retreats. It's also the location for in-person registration for all the programs in the City of Concord. Willow Pass Park is the home of the Concord Softball League, payless batting cage, pickleball courts, tennis courts, and an adult fitness park. The Willow Pass Community Center is located at 2748 E. Olivera Road. All positions are part time, limited service and applicants must be available to works between 9 a.m. - 4 p.m., approximately 15-20 hours per week. What you will be doing: Customer Service Specialists serve as the first point of contact for customers using the facilities, including greeting customers, registration for classes and events and responding to inquiries and complaints. They are also responsible for monitoring the use and care of facilities, to include room set-up and breakdown as well as light custodial duties. The Customer Service Specialist I is distinguished from the II level in that it is the entry-level position in the series. The Customer Service Specialist II has learned to perform the duties of the Customer Service Specialist I with independence. All positions are part time, limited service and must be able to work either mornings, or mornings and afternoons, Monday through Friday. Hours and schedule may vary. SELECTION PROCESS Submit a completed City of Concord application and the required supplemental question responses online at www.cityofconcord.org/jobs . As positions become available, qualified applications and supplemental responses will be competitively evaluated, and those candidates demonstrating the strongest qualifications will be invited to interview. Successful candidates will be provided a conditional offer of employment and must clear DOJ/FBI livescan. Conviction History If you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with the City of Concord. Examples of duties include, but are not limited to Serving as the front line customer service representative Opening and closing the community center Walking customers through the premises prior to and after the event Providing coordination and support of facility operations Performing activities related to the processing and maintenance of activity registration and rental permits, including communication with customers over the phone, in person and via email Responding to questions, complaints and emergency situations, taking appropriate courses of action Ensuring timely completion of all paperwork and processes, facility scheduling, information development, and file maintenance Ensuring a safe and efficient environment by enforcing operating procedures Reporting inappropriate or unsafe practices Providing for maintenance needs, including compliance with health, safety and building codes Assisting in the set up and take down of equipment, tables and chairs, as needed Conducting light custodial work to ensure high standards of facility presentation, as needed Qualifications Knowledge of: Microsoft Office software including Word, Excel and Publisher Principles and processes for providing internal and external customer service including customer needs assessment, meeting quality standards for service, and evaluation of customer satisfaction The structure and content of the English language including the meaning and spelling of words, rules of composition and grammar Ability to: Understand the implications of new information for both current and future problem solving and decision making Give appropriate attention to what other people are saying, taking time to understand the points being made and asking questions as appropriate Maintain appropriate attention to detail based on the complexity of work performed Shift back and forth between two or more activities or sources of information, and to work efficiently and accurately on tasks with interruptions Convey written and/or non-written information effectively, comprehending and understanding documentation and verbal or visual communications Adapt communications and behavioral styles appropriately in response to individuals and situations Use logic and reasoning to identify strengths and weaknesses of alternative solutions Provide high level customer service to internal and external customers including during high stress situations; seek out ways to help people Determine causes of operating errors and decide what to do to resolve them Quickly search and find information from resource systems, manuals and other documents and accurately and concisely convey such information orally and in writing Read, comprehend and retain information Learn custom facility reservation software Speak clearly, concisely and audibly Establish and maintain cooperative and effective relationships with those contacted in the course of work CUSTOMER SERVICE SPECIALIST I Education : Satisfactory completion of high school or equivalent Experience : One year of customer service experience required CUSTOMER SERVICE SPECIALIST II Education : Satisfactory completion of high school or equivalent Experience : Two or more years of customer service experience required Other The ability to speak and understand Spanish is highly desirable, but not required. A California driver's license and a satisfactory driving record are conditions of initial and continued employment. Must be able to clear DOJ/FBI fingerprint clearance. EEO/ADA: The City of Concord is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. If you have a disability and require accommodations in the testing process, please contact Human Resources at 925-671-3308 or hrdept@cityofconcord.org prior to the final filing date. FOR MORE INFORMATION REGARDING THIS POSITION: Centre Concord: Dario Sanchez, Recreation Program Coordinator at 925-671-3498 or dario.sanchez@cityofconcord.org Senior Center: Devynn Darner, Recreation Program Coordinator at 925-671-3171 or devynn.darner@cityofconcord.org Willow Pass Community Center: Jorey Scott, Recreation Program Coordinator at 925-671-3179 or jorey.scott@cityofconcord.org This position is not eligible for benefits.
CITY OF FRESNO, CA
Fresno, California, United States
Position Description Come and join the City of Fresno in achieving our mission of Building a Better Fresno! The Senior Utility Service Representative is the advanced working/lead level class in the Utility Service Representative series. Under general supervision, provides lead direction to field representatives assigned to servicing single and multi-family residential, commercial and industrial City water system users; and performs specialized field and public contact work. Duties may include, but are not limited to, the following: - Assists in developing and implementing policies and procedures regarding customer service activities. - Provides general oversight and lead direction to Utility Service Representatives, including assigning, training, prioritizing and monitoring their workload. - Maintains records of field staff productivity; prepares monthly productivity and water usage reports based on this information maintained on computer spreadsheets. - Explains billing system to customers; answers customer complaints, including researching complex service questions or problems and follows up as required preparing correspondence, providing advice and counseling, as necessary. - Conducts property inspections of residential and commercial water user facilities and equipment; verifies correct billing and inspection schedules. - Conducts minor water meter repairs and other field training for staff. - Coordinates and communicates with other divisions on common issues involved with providing utilities services. - Answers customer inquiries explaining water system billing information and water regulations. - Performs related duties as required. Full job specification may be viewed at: https://www.fresno.gov/wp-content/uploads/2023/05/JS-Senior-Utility-Service-Representative.pdf The current vacancy exists in the Utilities, Billing and Collection Division of the Finance Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months. Please note that future vacancies may have a different assignment and varied duties than listed above. Pay,Benefits, & Work Schedule BENEFITS: UNIT 3 Classification - The Fresno City Employees Association, Inc. (FCEA) HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents. FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses. DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. VACATION LEAVE: Accrue 8 - 14.66 hours per month based on years of service. SICK LEAVE: Eight (8) hours per month, available after 90 days SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days. SHORT TERM DISABILITY: Provided through California SDI program. BILINGUAL PREMIUM: PAY: $100 per month HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free. RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security. DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options. Additional information regarding the City of Fresno benefits is available at https://www.fresno.gov/personnel/human-resources-support/#tab-1 The Requirements Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list: OPTION 1: Two (2) years of experience as a Utility Service Representative II with the City of Fresno. AND Associate's Degree or sixty (60) units from an accredited college or university. OPTION 2: Four (4) years of experience involving direct public contact gained in a utility service and/or bill collection setting. AND Associate's Degree or sixty (60) units from an accredited college or university. Two additional qualifying years of experience may be substituted for the required education. If qualifying with education, applicants MUST ATTACH A COPY OF TRANSCRIPTS for education verification (instructions below on how to attach documents). Applications lacking the attachment may be rejected. Additional Requirements Possession of a valid California Driver's License will be required at time of appointment. Candidates considered for hire will be required to provide proof of a valid driver's license and current copy of their driving record. Eligibles certified for consideration for this position will be required to successfully pass a Department interview and a Department of Justice fingerprint process prior to employment with the City of Fresno. How To Apply APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT www.fresno.gov/jobs. TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application. ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the junk mail or spam folders. It is the applicant's responsibility to check these folders as well. Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE. Selection Process The examination process may consist of the following: APPLICATION REVIEW - Qualifying Only: Applications which meet the minimum qualifications will be reviewed and a limited number of the MOST qualified candidates will be invited to the oral examination. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable education, experience, skills, and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for a proper evaluation. Oral Examination - 100%: A panel of subject matter experts will conduct a job-related oral examination to evaluate a candidate which may include, but is not limited to, leadership, office technology, interpersonal relations, communication and other job-related items. The oral exam is tentatively scheduled for the week of June 3rd, 2024. Veteran Preference Regulations Qualified veterans who pass the examination may obtain five (5) additional points. Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Additional Information HOW TO ATTACH DOCUMENTS TO OUR ONLINE APPLICATION: 1. Your document must first be scanned and saved to a computer or thumb drive (save as the "document name.") 2. Then go to www.fresno.gov/jobs > City of Fresno Jobs > Apply On-Line. 3. Enter the same Login Information (Username & Password) that is going to be used for the job you are applying to. 4. Under the section "My Career Tools" (located towards the top of the page), Select "Cover Letters & Attachments", and then "Add Attachments" towards the bottom. 5. For Attachment Type, choose the most appropriate option (i.e. "DIPLOMA/TRANSCRIPTS or DD214.") *If you do not see an appropriate choice, you may use "Reference Attachments." Under Attachment Purpose, you can TYPE a description. 6. Then Select "Add Attachment" and hit the "Browse" button to locate your attachment. 7. Once you have selected your attachment, select "Open", hit "Upload" and then "Save & Return." 8. After you confirm your attachment has been uploaded, then proceed to fill out your online application. Equal Opportunity Employer The City of Fresno is an equal opportunity employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination. Closing Date/Time: 05/10/2024
Apr 27, 2024
Full Time
Position Description Come and join the City of Fresno in achieving our mission of Building a Better Fresno! The Senior Utility Service Representative is the advanced working/lead level class in the Utility Service Representative series. Under general supervision, provides lead direction to field representatives assigned to servicing single and multi-family residential, commercial and industrial City water system users; and performs specialized field and public contact work. Duties may include, but are not limited to, the following: - Assists in developing and implementing policies and procedures regarding customer service activities. - Provides general oversight and lead direction to Utility Service Representatives, including assigning, training, prioritizing and monitoring their workload. - Maintains records of field staff productivity; prepares monthly productivity and water usage reports based on this information maintained on computer spreadsheets. - Explains billing system to customers; answers customer complaints, including researching complex service questions or problems and follows up as required preparing correspondence, providing advice and counseling, as necessary. - Conducts property inspections of residential and commercial water user facilities and equipment; verifies correct billing and inspection schedules. - Conducts minor water meter repairs and other field training for staff. - Coordinates and communicates with other divisions on common issues involved with providing utilities services. - Answers customer inquiries explaining water system billing information and water regulations. - Performs related duties as required. Full job specification may be viewed at: https://www.fresno.gov/wp-content/uploads/2023/05/JS-Senior-Utility-Service-Representative.pdf The current vacancy exists in the Utilities, Billing and Collection Division of the Finance Department. Immediate and future vacancies will be filled from this eligible list for a period of three (3) months from the date the eligible list is created, with the option of extending that period for up to a maximum of two years at the City's discretion. If the examination process is suspended for this recruitment, the eligible list may be limited to three (3) months. Please note that future vacancies may have a different assignment and varied duties than listed above. Pay,Benefits, & Work Schedule BENEFITS: UNIT 3 Classification - The Fresno City Employees Association, Inc. (FCEA) HEALTH INSURANCE: The City contributes toward monthly premiums for PPO medical, dental and vision for employee and dependents. FLEXIBLE SPENDING ACCOUNT: IRS 125 Plan for health and dependent care expenses. DEFERRED COMPENSATION: Voluntary 457 plan with Fidelity Investments to increase your retirement savings. VACATION LEAVE: Accrue 8 - 14.66 hours per month based on years of service. SICK LEAVE: Eight (8) hours per month, available after 90 days SUPPLEMENTAL SICK- 40 hours per fiscal year. 80 hours lifetime maximum HOLIDAYS: Ten (10) City-observed annual holidays plus birthday and two (2) personal days. SHORT TERM DISABILITY: Provided through California SDI program. BILINGUAL PREMIUM: PAY: $100 per month HEALTH REIMBURSEMENT ARRANGEMENT: Eligible retirees can use remaining Sick Leave balance at 80% of hourly rate and other leave balances, if applicable, to reimburse medical insurance and qualified medical expenses, tax free. RETIREMENT: City of Fresno Retirement Systems, one of the best funded public systems in the state. Reciprocity with other CA public agencies. Vested in Retirement benefits after 5 years of service. City employees do not participate in Social Security. DROP (Deferred Retirement Option Program): an optional, voluntary program that allows an employee to deposit retirement benefits in a special savings account within the Retirement System while continuing to work for the City of Fresno for up to 10 years. Participation minimum is age 50 and vested. Benefits includes ownership of accumulated funds, compound interest earnings, and alternative distribution options. Additional information regarding the City of Fresno benefits is available at https://www.fresno.gov/personnel/human-resources-support/#tab-1 The Requirements Applicants must meet the minimum qualifications on or before the posted filing deadline in order to qualify for the examination and does not assure a place on the eligibility list: OPTION 1: Two (2) years of experience as a Utility Service Representative II with the City of Fresno. AND Associate's Degree or sixty (60) units from an accredited college or university. OPTION 2: Four (4) years of experience involving direct public contact gained in a utility service and/or bill collection setting. AND Associate's Degree or sixty (60) units from an accredited college or university. Two additional qualifying years of experience may be substituted for the required education. If qualifying with education, applicants MUST ATTACH A COPY OF TRANSCRIPTS for education verification (instructions below on how to attach documents). Applications lacking the attachment may be rejected. Additional Requirements Possession of a valid California Driver's License will be required at time of appointment. Candidates considered for hire will be required to provide proof of a valid driver's license and current copy of their driving record. Eligibles certified for consideration for this position will be required to successfully pass a Department interview and a Department of Justice fingerprint process prior to employment with the City of Fresno. How To Apply APPLICANTS MUST COMPLETE AN ON-LINE APPLICATION. PLEASE VISIT www.fresno.gov/jobs. TO APPLY. For information on how to complete an on-line application, please view "Instruction Guide" on the City's website, Personnel Services Career Opportunities page, or call (559) 621-6950 for assistance. Resumes will not be accepted in lieu of a completed employment application. ALL CORRESPONDENCE regarding this recruitment and exam process will be sent via e-mail. All applicants will acknowledge such understanding when they complete their on-line application. Verify we have your correct e-mail address before you submit your application. It is an applicant's responsibility to check their email frequently to ensure they receive all pertinent communication from the Personnel Services Department on a timely basis. Applicants will receive an automatically generated confirmation e-mail upon a successful application submittal. The e-mail is the only proof of submittal. It is an applicant's responsibility to check their email account and to ensure it is set up to accept emails from the City of Fresno. Dependent upon your settings, notices from the City of Fresno may be directed to the junk mail or spam folders. It is the applicant's responsibility to check these folders as well. Applications must be submitted by midnight on the filing deadline or they will not be accepted for any reason. FOR THIS RECRUITMENT, IT IS RECOMMENDED THAT PERMANENT FRESNO CITY EMPLOYEES APPLY THROUGH PEOPLESOFT SELF SERVICE. Selection Process The examination process may consist of the following: APPLICATION REVIEW - Qualifying Only: Applications which meet the minimum qualifications will be reviewed and a limited number of the MOST qualified candidates will be invited to the oral examination. Selection of the most qualified candidates will be based upon those applications demonstrating the greatest breadth and depth of applicable education, experience, skills, and training. Therefore, applicants are urged to submit sufficiently detailed information in their application materials for a proper evaluation. Oral Examination - 100%: A panel of subject matter experts will conduct a job-related oral examination to evaluate a candidate which may include, but is not limited to, leadership, office technology, interpersonal relations, communication and other job-related items. The oral exam is tentatively scheduled for the week of June 3rd, 2024. Veteran Preference Regulations Qualified veterans who pass the examination may obtain five (5) additional points. Candidates applying for veteran's preference are required to submit a copy of their DD214 with their application during the specified filing period. Evidence must be presented to indicate that the candidate was discharged honorably from the military service. Veterans, including City employees, must resubmit proof of honorable service for every examination for which veteran's preference credit is requested. Additional Information HOW TO ATTACH DOCUMENTS TO OUR ONLINE APPLICATION: 1. Your document must first be scanned and saved to a computer or thumb drive (save as the "document name.") 2. Then go to www.fresno.gov/jobs > City of Fresno Jobs > Apply On-Line. 3. Enter the same Login Information (Username & Password) that is going to be used for the job you are applying to. 4. Under the section "My Career Tools" (located towards the top of the page), Select "Cover Letters & Attachments", and then "Add Attachments" towards the bottom. 5. For Attachment Type, choose the most appropriate option (i.e. "DIPLOMA/TRANSCRIPTS or DD214.") *If you do not see an appropriate choice, you may use "Reference Attachments." Under Attachment Purpose, you can TYPE a description. 6. Then Select "Add Attachment" and hit the "Browse" button to locate your attachment. 7. Once you have selected your attachment, select "Open", hit "Upload" and then "Save & Return." 8. After you confirm your attachment has been uploaded, then proceed to fill out your online application. Equal Opportunity Employer The City of Fresno is an equal opportunity employer. Should you need a special accommodation due to a qualifying disability, please contact the Personnel Service Department at (559) 621-6950 in advance of the examination. Closing Date/Time: 05/10/2024
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Posted until filled Salary range: $31,400 - $47,200 At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer. General Description and Classification Standards The purpose of this position is to perform duties in Watershed Dispatch involving reception and transmission of radio and telephone calls to and from public and Watershed Management employees in the field and activation of emergency and non-emergency repair crews; may perform related duties as assigned. Watershed Dispatch operates 24 hours a day; 7 days a week including holidays. Supervision Received Work under close supervision from the Customer Service Manager, Sr. and Water Service Representative, Seniors who are designated leads. Work in progress and completed work is reviewed continuously. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Research requests, problems, and complaints and initiate appropriate action; generate work orders to resolve service issues. Perform data entry functions by keying data into computer system. Enter, retrieve, review or modify data in computer database; verify accuracy of entered data and make corrections. Communicate with customers via telephone, mail, email or other means of communication. Prioritize and process information pertaining to emergency and non-emergency maintenance needs requiring the dispatch of personnel and equipment to work site locations and provide information to Watershed Management staff, citizens and other agencies. Respond to telephone calls from the public regarding emergency and nonemergency situations requiring the attention and assistance of maintenance personnel. Make initial assessment of an emergency or non-emergency situation and determine the degree of danger, damage, urgency, inconvenience involved, or service needs. Utilize work order management system to create, update and complete service requests and work orders. Dispatch appropriate personnel and equipment to work sites as necessary or as directed, based on factors of safety, urgency, work schedules, and proximity of available crew to site locations. Inform police and fire personnel of road conditions and/or hazards in areas where they are requested to provide assistance. Serve as liaison to receive and relay radio transmissions from field personnel to appropriate staff or other agencies. Monitor and record the location of work crews in the field. Interpret city maps for the purpose of guiding and assisting maintenance personnel in locating a work site. Provide basic water/sewer infrastructure information to individuals, companies, agencies, and other city departments. Operate and monitor two-way radio. Select transmitter for the operation of radio communications. Maintain daily log of dispatch orders, maintenance request, and computer database. Contact customers by phone as required by field personnel. Decision Making Follow standardized procedures and written/verbal instructions to accomplish assigned tasks. Must be able to process information on hand and decide on next steps to complete tasks and/or resolve issues. Determines when to escalate issues to upper/senior management. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Through knowledge of principles and practices of best in class customer service. Knowledge of fundamental principles of human relations; personal computer operation in office applications; office procedures and equipment; English usage; business math. Communicate effectively, both orally and in writing. Communicate effectively with utility customers over the telephone; understand pertinent procedures and functions quickly and use good judgment in interpreting and applying them to a variety of circumstances under moderate supervision; operate a personal computer; analyze and evaluate data; make accurate and logical determinations based upon data and interpretive guidelines; maintain accurate records; speak clearly and concisely; simultaneously converse with customers and accurately enter data into a computer. Use independent judgment and make sound decisions in accordance with established procedures and policies. Work effectively and efficiently under stress and meet deadlines as required. Ability to use specialized office data systems and standard office software. Ability to establish and maintain effective working relationship with fellow employees and managers. Ability to provide information and to answer questions in a tact and courteous manner to the public. Ability to gather relevant information to solve practical problems. Qualifications - External Minimum Quaification - Education and Experience High school diploma or General Equivalency Diploma (GED) Minimum of 2 years’ experience with Customer service public contact involving the use of personal computers. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. City of Atlanta is an equal opportunity employer. Closing Date/Time: 2024-05-02
May 01, 2024
Full Time
Posted until filled Salary range: $31,400 - $47,200 At the City of Atlanta, we are passionate about building and improving our community. Our police officers, firefighters and building inspectors keep our citizens safe. Our Public Works staff keeps our City clean and helps maintain, build and improve our City’s infrastructure. Our City planners help envision and shape future City growth. Our Parks & Recreation professionals enhance our quality of life. Our engineers help keep our drinking water clean, the largest airport in the world (by passenger volume) operating and our buildings maintained. Along with the host of Finance, Procurement, and Human Resources professionals whose support is vital, we are the City of Atlanta! If you are seeking a meaningful role where you can make a real difference improving and growing our City, we welcome you to explore the job opportunities we have to offer. General Description and Classification Standards The purpose of this position is to perform duties in Watershed Dispatch involving reception and transmission of radio and telephone calls to and from public and Watershed Management employees in the field and activation of emergency and non-emergency repair crews; may perform related duties as assigned. Watershed Dispatch operates 24 hours a day; 7 days a week including holidays. Supervision Received Work under close supervision from the Customer Service Manager, Sr. and Water Service Representative, Seniors who are designated leads. Work in progress and completed work is reviewed continuously. Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Research requests, problems, and complaints and initiate appropriate action; generate work orders to resolve service issues. Perform data entry functions by keying data into computer system. Enter, retrieve, review or modify data in computer database; verify accuracy of entered data and make corrections. Communicate with customers via telephone, mail, email or other means of communication. Prioritize and process information pertaining to emergency and non-emergency maintenance needs requiring the dispatch of personnel and equipment to work site locations and provide information to Watershed Management staff, citizens and other agencies. Respond to telephone calls from the public regarding emergency and nonemergency situations requiring the attention and assistance of maintenance personnel. Make initial assessment of an emergency or non-emergency situation and determine the degree of danger, damage, urgency, inconvenience involved, or service needs. Utilize work order management system to create, update and complete service requests and work orders. Dispatch appropriate personnel and equipment to work sites as necessary or as directed, based on factors of safety, urgency, work schedules, and proximity of available crew to site locations. Inform police and fire personnel of road conditions and/or hazards in areas where they are requested to provide assistance. Serve as liaison to receive and relay radio transmissions from field personnel to appropriate staff or other agencies. Monitor and record the location of work crews in the field. Interpret city maps for the purpose of guiding and assisting maintenance personnel in locating a work site. Provide basic water/sewer infrastructure information to individuals, companies, agencies, and other city departments. Operate and monitor two-way radio. Select transmitter for the operation of radio communications. Maintain daily log of dispatch orders, maintenance request, and computer database. Contact customers by phone as required by field personnel. Decision Making Follow standardized procedures and written/verbal instructions to accomplish assigned tasks. Must be able to process information on hand and decide on next steps to complete tasks and/or resolve issues. Determines when to escalate issues to upper/senior management. Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Through knowledge of principles and practices of best in class customer service. Knowledge of fundamental principles of human relations; personal computer operation in office applications; office procedures and equipment; English usage; business math. Communicate effectively, both orally and in writing. Communicate effectively with utility customers over the telephone; understand pertinent procedures and functions quickly and use good judgment in interpreting and applying them to a variety of circumstances under moderate supervision; operate a personal computer; analyze and evaluate data; make accurate and logical determinations based upon data and interpretive guidelines; maintain accurate records; speak clearly and concisely; simultaneously converse with customers and accurately enter data into a computer. Use independent judgment and make sound decisions in accordance with established procedures and policies. Work effectively and efficiently under stress and meet deadlines as required. Ability to use specialized office data systems and standard office software. Ability to establish and maintain effective working relationship with fellow employees and managers. Ability to provide information and to answer questions in a tact and courteous manner to the public. Ability to gather relevant information to solve practical problems. Qualifications - External Minimum Quaification - Education and Experience High school diploma or General Equivalency Diploma (GED) Minimum of 2 years’ experience with Customer service public contact involving the use of personal computers. Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job. City of Atlanta is an equal opportunity employer. Closing Date/Time: 2024-05-02
CITY OF ATLANTA, GA
Atlanta, Georgia, United States
Posting: Open Until Filled Salary: $35,381 (Additional 10% increase upon completion of training & remote work opportunity) General Description and Classification Standards A career in Public Service is one of the most fulfilling and rewarding paths a career-beginner can take. Consider contributing to the “People” instead of the “Profits”. In October of 2014, the City of Atlanta launched ATL311 a consolidated call center designed to make city government more user-friendly and responsive by providing citizens with one telephone number to call for information on city services and to report non-emergency concerns. The heart and soul of ATL311 are the people doing the talking, texting, and tweeting-our Call Center Representatives (CCRs). There is no better gateway to a career in public service. As a CCR, you will join a fun, fast-paced, award-winning team of problem solvers dedicated to delivering amazing customer experiences. Each day, you will engage with Atlantans and help them: Navigate City services and programs File Service Requests Connect with City Agencies As a city employee, you will enjoy on 1 st day: Competitive salary Flexible scheduling including part-time opportunities Paid holidays, annual leave, and sick leave Health benefits with dental, vision, and drug coverage Retirement savings plans Determines nature of problem or request and responds or directs individual to correct resource. Duties include but are not limited to investigating and resolving complaints; resolving escalations, assisting customers; preparing reports and documents; and providing information. As an essential City of Atlanta employee, attendance is mandatory and critical to our success. During your onboarding, you are expected to actively participate in training without any interruptions. Supervision Received Works under direct supervision and follows standardized operating procedures and written instructions to accomplish assigned tasks. Essential Duties & Responsibilities Receives, enters, researches, responds to, and tracks in-person, telephone, email, and written citizen inquiries and complaints relating to city services. (Multi-channel) Refers complex or difficult issues to more senior representative or supervisor. Engage with citizens either by phone or in person to determine details of the inquiry or problem. Researches, gathers, and enters all pertinent facts pertaining to issues and complaints into a database during requests. Contacts departments as appropriate to secure information and/or refer issues and complaints for a response. Reads and applies various documents such as maps, procedures, and regulations to work situations. Advises departmental personnel, citizens, and others on the status of cases pending, and makes referrals to other agencies as appropriate. This position is considered essential and thereby requires, on occasion, that the incumbent work outside of normal operating hours, which may include evenings, weekends, and holidays, as well as during inclement weather. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for the office/remote position Decision Making The customer service representative will serve as the liaison between various City of Atlanta departments and the constituents. Additionally, the CCR should be able to think outside the box and fully engage in collaborative efforts to provide resolutions to the customers. Leadership Provided Position is an entry level individual contributor and has no supervisory or formal leadership responsibilities. Knowledge, Skills & Abilities Knowledge of customer service methods and techniques. Knowledge of department programs, processes, and procedures. Knowledge of department organization and functions. Skill in keeping notes of calls or transactions. Ability to use customer service software and other departmental information systems in responding to inquiries or requests. Ability to read instructions, processes, or regulations. Ability to communicate with a variety of customers and constituents in a professional manner. Ability to deal effectively with difficult or upset customers. Ability to listen and determine the nature of call or communication. High school diploma or General Equivalency Diploma (GED). Minimum of 2 years’ relevant work experience. Technologically satisfactory skills in Microsoft Office Suite (Outlook, Teams, Excel, PPT, Word, Access etc.). Ability to learn customer service software applications. Ability to work from home with access to a high-speed internet router (Wi-Fi may be used but many users will need a wired connection to router based off their home usage and speeds). Minimum of 7 mbps OR higher, high speed internet connections with the ability to hard wire directly to a modem. Must have a dedicated, quiet working space that is free from distractions and background noise to conduct business. Ability to sit for long periods of time. Must be located within 50 miles of City of Atlanta Preferred Education & Experience 3+ years’ relevant customer service experience. Extensive Knowledge in Microsoft Office Suite.
Mar 13, 2024
Full Time
Posting: Open Until Filled Salary: $35,381 (Additional 10% increase upon completion of training & remote work opportunity) General Description and Classification Standards A career in Public Service is one of the most fulfilling and rewarding paths a career-beginner can take. Consider contributing to the “People” instead of the “Profits”. In October of 2014, the City of Atlanta launched ATL311 a consolidated call center designed to make city government more user-friendly and responsive by providing citizens with one telephone number to call for information on city services and to report non-emergency concerns. The heart and soul of ATL311 are the people doing the talking, texting, and tweeting-our Call Center Representatives (CCRs). There is no better gateway to a career in public service. As a CCR, you will join a fun, fast-paced, award-winning team of problem solvers dedicated to delivering amazing customer experiences. Each day, you will engage with Atlantans and help them: Navigate City services and programs File Service Requests Connect with City Agencies As a city employee, you will enjoy on 1 st day: Competitive salary Flexible scheduling including part-time opportunities Paid holidays, annual leave, and sick leave Health benefits with dental, vision, and drug coverage Retirement savings plans Determines nature of problem or request and responds or directs individual to correct resource. Duties include but are not limited to investigating and resolving complaints; resolving escalations, assisting customers; preparing reports and documents; and providing information. As an essential City of Atlanta employee, attendance is mandatory and critical to our success. During your onboarding, you are expected to actively participate in training without any interruptions. Supervision Received Works under direct supervision and follows standardized operating procedures and written instructions to accomplish assigned tasks. Essential Duties & Responsibilities Receives, enters, researches, responds to, and tracks in-person, telephone, email, and written citizen inquiries and complaints relating to city services. (Multi-channel) Refers complex or difficult issues to more senior representative or supervisor. Engage with citizens either by phone or in person to determine details of the inquiry or problem. Researches, gathers, and enters all pertinent facts pertaining to issues and complaints into a database during requests. Contacts departments as appropriate to secure information and/or refer issues and complaints for a response. Reads and applies various documents such as maps, procedures, and regulations to work situations. Advises departmental personnel, citizens, and others on the status of cases pending, and makes referrals to other agencies as appropriate. This position is considered essential and thereby requires, on occasion, that the incumbent work outside of normal operating hours, which may include evenings, weekends, and holidays, as well as during inclement weather. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for the office/remote position Decision Making The customer service representative will serve as the liaison between various City of Atlanta departments and the constituents. Additionally, the CCR should be able to think outside the box and fully engage in collaborative efforts to provide resolutions to the customers. Leadership Provided Position is an entry level individual contributor and has no supervisory or formal leadership responsibilities. Knowledge, Skills & Abilities Knowledge of customer service methods and techniques. Knowledge of department programs, processes, and procedures. Knowledge of department organization and functions. Skill in keeping notes of calls or transactions. Ability to use customer service software and other departmental information systems in responding to inquiries or requests. Ability to read instructions, processes, or regulations. Ability to communicate with a variety of customers and constituents in a professional manner. Ability to deal effectively with difficult or upset customers. Ability to listen and determine the nature of call or communication. High school diploma or General Equivalency Diploma (GED). Minimum of 2 years’ relevant work experience. Technologically satisfactory skills in Microsoft Office Suite (Outlook, Teams, Excel, PPT, Word, Access etc.). Ability to learn customer service software applications. Ability to work from home with access to a high-speed internet router (Wi-Fi may be used but many users will need a wired connection to router based off their home usage and speeds). Minimum of 7 mbps OR higher, high speed internet connections with the ability to hard wire directly to a modem. Must have a dedicated, quiet working space that is free from distractions and background noise to conduct business. Ability to sit for long periods of time. Must be located within 50 miles of City of Atlanta Preferred Education & Experience 3+ years’ relevant customer service experience. Extensive Knowledge in Microsoft Office Suite.
CITY OF TEMECULA, CA
City of Temecula, California, United States
The City of Temecula is an Equal Opportunity Employer. Position Description DESCRIPTION: The Community Services Department is hiring a part-time Senior Recreation Leader in the Sports Division. The ideal candidate is responsible for performing community services work at Sommer’s Bend Sports Park, Birdsall Sports Park, Community Recreation Center, and other facilities, assisting with athletic programs including the Adult Sports Leagues, weekend tournaments and rental groups. The Senior Recreation Leader is responsible for overseeing day-to-day operations, enforcing program safety rules, park rules, and responding to complaints and inquiries from the public. The ideal candidate will enjoy working with community members of all ages, enthusiastically working as part of a team, providing exceptional customer service and customer experience. The Candidate will be responsible for developing new innovative programs and must have experience in programming, planning, and overseeing multiple recreation programs including sports leagues, tournaments, and user groups for both youth and adults. DEFINITION Under direct supervision, performs Community Services work in a Citywide Community Services program. DISTINGUISHING CHARACTERISTICS The Senior Recreation Leader is an Entry level classification in the Community Services series. The employee assists in conducting Community Services program activities in area(s) of assignment. May be assigned to work directly with the public. The ability to provide a high level of customer service is extremely important. The Recreation Assistant, Recreation Leader, and Senior Recreation Leader are distinguished from one another by the level of responsibility assumed and the complexity of duties assigned. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from the Director of Community Services or his/her designee. No supervision exercised. Examples of Duties EXAMPLES OF DUTIES : (All Assignments) Duties may include, but are not limited to, the following: Assists in all facets of assigned program area(s) and special events Maintains inventory control, activity and progress records Maintains inventory control, activity and progress records Assists in implementing specialized Community Services programs Responds to complaints and inquiries from the public Prepare clear, concise and complete documents, reports and correspondence; maintain proper records Provides high level of customer service May assist with public presentations, and prepares reports regarding assigned program May receive and reconcile payments by cash, check, credit cards, or automatic debits Sets-up and breaks down equipment and facilities; performs basic maintenance and cleaning, as needed Prepares and writes a variety of reports and documentation, including detailed Risk Management incident reports Promotes and coordinates volunteerism Conducts pre and post trip inspections of vehicles to verify safety and proper operations or to identify potential problems; reports faulty equipment or operational problems Prepares and writes a variety of reports and documentation, including detailed Risk Management incident reports Performs other duties of a similar nature Minimum Qualifications MINIMUM QUALIFICATIONS : A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. The City of Temecula utilizes equivalencies to substitute two years of applicable experience and similar responsibility for one year of college in order for a candidate to meet Minimum Qualifications. A typical combination of education, experience, and training for this classification includes: EDUCATION AND/OR EXPERIENCE High School Diploma or equivalent; and one (1) year of increasingly responsible experience (paid or volunteer) as a group activity worker or instructor, preferably in a municipal government environment. Completion of an Associate's Degree is highly desirable. KNOWLEDGE, SKILLS & ABILITIES Knowledge of: Basic principles and practices of public Community Services programs Community Services leisure and volunteer activities as they relate to various interests and abilities Applicable federal, state and local laws and regulations Safe work practices and procedures Occupational hazards and safety measures appropriate to work performed Skill to: Operate various types of standard office equipment, including a personal computer and related software Operate a motor vehicle in a safe manner, may be needed Ability to: Provide quality customer service Evaluate situations, identify problems, propose alternative solutions, and exercise sound judgment within established guidelines Establish and maintain courteous, cooperative, and effective working relationships with those encountered in the course of the work Communicate effectively, both orally and in writing Use proper English, spelling, grammar and punctuation Perform basic mathematical calculations To learn first aid methods, practices and safety precautions related to Community Services programs Serve as emergency services worker in the event of an emergency LICENSES AND/OR CERTIFICATES Possession of a valid California Class C driver's license and an acceptable driving record. First Aid and CPR certifications are required within six (6) months of appointment. SPECIAL REQUIREMENTS Satisfactory results from a background investigation and administrative screening. The administrative screening may include a pre-employment drug screening for positions which are designated as safety sensitive or security sensitive, including but not limited to being responsible for the care and custody of children and operating heavy equipment. Supplemental Information WORKING CONDITIONS & PHYSICAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and sit; talk or hear both in person and by telephone; use hands to finger, handle, feel or operate equipment needed to carry out duties of the position; and reach with hands and arms. The employee frequently stands or walks, and lifts and moves records and documents or objects weighing up to 50 pounds alone, and up to 100 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; perform work under changing deadlines, on multiple concurrent tasks; work with constant interruptions; and interact with the public, including occasionally dissatisfied or quarrelsome individuals. The employee may work in an office or field setting, and may travel to different community centers and events. In the office setting, the noise level is frequently quiet or moderately quiet, at or below 50 decibels. In field settings, the employee may work at different sites and events and is exposed to loud noise which frequently exceeds 70 decibels during Community Services activities. Subject to the position, the employee may constantly or intermittently work outdoors under variable weather conditions that include heat, cold, dust, moisture and wetness. Occasional driving is required to visit community services facilities, and attend community and public meetings. This recruitment will establish an eligibility list which may be used to fill future vacancies in the same classification or below in the same classification series for both project and authorized positions. Note: A Project employee is an employee who is hired to work a specific period of time in a Fiscal Year. Project employees are: scheduled at the convenience of the City; not eligible for City sponsored benefits (e.g., health, dental, or vision insurance) unless otherwise specified; serve at the pleasure of the City Manager; and, specifically excluded from the Discipline policy (i.e. may be terminated at any time with or without notice). Typically, project positions do not exceed 1,000 hours in a fiscal year. PLEASE NOTE: If you are a CalPERS annuitant, please be advised that this position does not meet the statutory criteria for post-retirement employment because the incumbent will be performing regular staff duties for an undetermined duration. Employment in this capacity would require you to rescind your retirement and reinstate as a current member of CalPERS. SUPPLEMENTAL INFORMATION : Flexibly Staffed: Yes FLSA Status: Non-exempt Conflict of Interest: Not Required Department: Community Services Bonding Required: No The City of Temecula is an Equal Opportunity Employer. Benefits for Project Employees Employees who are hired in a temporary or "project" position do not receive benefits other than those mandated by state and federal law. These benefits include paid sick leave(PSL)as well asparticipation in Medicare, Worker's Compensation,OBRAand/orCalPERSRetirement System. Sick Leave In accordance with California State Law, all non-regular, temporary and seasonal employees will receive 40 hours of paid sick leave (PSL) upon hire. PSL will be available for use beginning on each employee's90thday of employment. Thereafter, in each pay period that includes July 1, employees will receive a new 40-hour lump sum of PSL. Any unused PSLhours will not carry over. Closing Date/Time: 5/8/2024 11:59 PM Pacific
Apr 25, 2024
Part Time
The City of Temecula is an Equal Opportunity Employer. Position Description DESCRIPTION: The Community Services Department is hiring a part-time Senior Recreation Leader in the Sports Division. The ideal candidate is responsible for performing community services work at Sommer’s Bend Sports Park, Birdsall Sports Park, Community Recreation Center, and other facilities, assisting with athletic programs including the Adult Sports Leagues, weekend tournaments and rental groups. The Senior Recreation Leader is responsible for overseeing day-to-day operations, enforcing program safety rules, park rules, and responding to complaints and inquiries from the public. The ideal candidate will enjoy working with community members of all ages, enthusiastically working as part of a team, providing exceptional customer service and customer experience. The Candidate will be responsible for developing new innovative programs and must have experience in programming, planning, and overseeing multiple recreation programs including sports leagues, tournaments, and user groups for both youth and adults. DEFINITION Under direct supervision, performs Community Services work in a Citywide Community Services program. DISTINGUISHING CHARACTERISTICS The Senior Recreation Leader is an Entry level classification in the Community Services series. The employee assists in conducting Community Services program activities in area(s) of assignment. May be assigned to work directly with the public. The ability to provide a high level of customer service is extremely important. The Recreation Assistant, Recreation Leader, and Senior Recreation Leader are distinguished from one another by the level of responsibility assumed and the complexity of duties assigned. SUPERVISION RECEIVED AND EXERCISED Receives direct supervision from the Director of Community Services or his/her designee. No supervision exercised. Examples of Duties EXAMPLES OF DUTIES : (All Assignments) Duties may include, but are not limited to, the following: Assists in all facets of assigned program area(s) and special events Maintains inventory control, activity and progress records Maintains inventory control, activity and progress records Assists in implementing specialized Community Services programs Responds to complaints and inquiries from the public Prepare clear, concise and complete documents, reports and correspondence; maintain proper records Provides high level of customer service May assist with public presentations, and prepares reports regarding assigned program May receive and reconcile payments by cash, check, credit cards, or automatic debits Sets-up and breaks down equipment and facilities; performs basic maintenance and cleaning, as needed Prepares and writes a variety of reports and documentation, including detailed Risk Management incident reports Promotes and coordinates volunteerism Conducts pre and post trip inspections of vehicles to verify safety and proper operations or to identify potential problems; reports faulty equipment or operational problems Prepares and writes a variety of reports and documentation, including detailed Risk Management incident reports Performs other duties of a similar nature Minimum Qualifications MINIMUM QUALIFICATIONS : A combination of education, experience, and training that has provided the necessary knowledge, skills, and abilities is required for entry into the classification. The City of Temecula utilizes equivalencies to substitute two years of applicable experience and similar responsibility for one year of college in order for a candidate to meet Minimum Qualifications. A typical combination of education, experience, and training for this classification includes: EDUCATION AND/OR EXPERIENCE High School Diploma or equivalent; and one (1) year of increasingly responsible experience (paid or volunteer) as a group activity worker or instructor, preferably in a municipal government environment. Completion of an Associate's Degree is highly desirable. KNOWLEDGE, SKILLS & ABILITIES Knowledge of: Basic principles and practices of public Community Services programs Community Services leisure and volunteer activities as they relate to various interests and abilities Applicable federal, state and local laws and regulations Safe work practices and procedures Occupational hazards and safety measures appropriate to work performed Skill to: Operate various types of standard office equipment, including a personal computer and related software Operate a motor vehicle in a safe manner, may be needed Ability to: Provide quality customer service Evaluate situations, identify problems, propose alternative solutions, and exercise sound judgment within established guidelines Establish and maintain courteous, cooperative, and effective working relationships with those encountered in the course of the work Communicate effectively, both orally and in writing Use proper English, spelling, grammar and punctuation Perform basic mathematical calculations To learn first aid methods, practices and safety precautions related to Community Services programs Serve as emergency services worker in the event of an emergency LICENSES AND/OR CERTIFICATES Possession of a valid California Class C driver's license and an acceptable driving record. First Aid and CPR certifications are required within six (6) months of appointment. SPECIAL REQUIREMENTS Satisfactory results from a background investigation and administrative screening. The administrative screening may include a pre-employment drug screening for positions which are designated as safety sensitive or security sensitive, including but not limited to being responsible for the care and custody of children and operating heavy equipment. Supplemental Information WORKING CONDITIONS & PHYSICAL DEMANDS : The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand and sit; talk or hear both in person and by telephone; use hands to finger, handle, feel or operate equipment needed to carry out duties of the position; and reach with hands and arms. The employee frequently stands or walks, and lifts and moves records and documents or objects weighing up to 50 pounds alone, and up to 100 pounds with assistance. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus. The employee is regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; perform work under changing deadlines, on multiple concurrent tasks; work with constant interruptions; and interact with the public, including occasionally dissatisfied or quarrelsome individuals. The employee may work in an office or field setting, and may travel to different community centers and events. In the office setting, the noise level is frequently quiet or moderately quiet, at or below 50 decibels. In field settings, the employee may work at different sites and events and is exposed to loud noise which frequently exceeds 70 decibels during Community Services activities. Subject to the position, the employee may constantly or intermittently work outdoors under variable weather conditions that include heat, cold, dust, moisture and wetness. Occasional driving is required to visit community services facilities, and attend community and public meetings. This recruitment will establish an eligibility list which may be used to fill future vacancies in the same classification or below in the same classification series for both project and authorized positions. Note: A Project employee is an employee who is hired to work a specific period of time in a Fiscal Year. Project employees are: scheduled at the convenience of the City; not eligible for City sponsored benefits (e.g., health, dental, or vision insurance) unless otherwise specified; serve at the pleasure of the City Manager; and, specifically excluded from the Discipline policy (i.e. may be terminated at any time with or without notice). Typically, project positions do not exceed 1,000 hours in a fiscal year. PLEASE NOTE: If you are a CalPERS annuitant, please be advised that this position does not meet the statutory criteria for post-retirement employment because the incumbent will be performing regular staff duties for an undetermined duration. Employment in this capacity would require you to rescind your retirement and reinstate as a current member of CalPERS. SUPPLEMENTAL INFORMATION : Flexibly Staffed: Yes FLSA Status: Non-exempt Conflict of Interest: Not Required Department: Community Services Bonding Required: No The City of Temecula is an Equal Opportunity Employer. Benefits for Project Employees Employees who are hired in a temporary or "project" position do not receive benefits other than those mandated by state and federal law. These benefits include paid sick leave(PSL)as well asparticipation in Medicare, Worker's Compensation,OBRAand/orCalPERSRetirement System. Sick Leave In accordance with California State Law, all non-regular, temporary and seasonal employees will receive 40 hours of paid sick leave (PSL) upon hire. PSL will be available for use beginning on each employee's90thday of employment. Thereafter, in each pay period that includes July 1, employees will receive a new 40-hour lump sum of PSL. Any unused PSLhours will not carry over. Closing Date/Time: 5/8/2024 11:59 PM Pacific
City of Buckeye, AZ
Buckeye, Arizona, United States
Position Scope Under close supervision, performs a variety of clerical and customer service functions; collects and enters data, processes documents; responsible for reports, marketing, calendars and supports both social services and senior programs. Primary Duties and Responsibilities The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Prepares meeting agendas and presentation materials; takes and transcribes meeting minutes, and prepares summaries for distribution. Prepares correspondence and other documents on a wide variety of subjects requiring knowledge of the procedures and policies of the assigned division; edits and processes memoranda, technical documents and other communications. Maintains department files; compiles statistical data; prepares a variety of technical and statistical reports; updates manual and computer records and tracking systems; compiles management reports. Resolves routine problems and customer service inquiries within scope of authority; screens and routes calls to appropriate individuals, takes and delivers messages. Provides information and assistance to clients and others having business with the City; assists customers; completes intake forms; answers phones; responds to requests for information within the span of authority. Creates, maintains and monitors social media, newsletters and additional marketing materials as necessary. Performs basic office duties, such as copying, filing, faxing, preparing, sorting and distributing mail and entering data into spreadsheets and/or automated financial accounting system. Assists with program, staff and transportation calendars and schedules. Performs other duties as required. Minimum Qualifications & Position Requirements Education and Experience: High School diploma or GED equivalent, with three (3) years of customer service or administrative experience; OR an equivalent combination of education and experience. Preferred: bilingual skills; experience in social service and/or senior adult programming. Necessary Knowledge, Skills and Abilities: Knowledge of: City policies and procedures. Principles of record keeping and records management. Skill in: Maintaining accurate and interrelated financial records, and identifying and reconciling errors. Operating a personal computer utilizing a variety of business software. Collecting, tabulating, organizing, evaluating, analyzing, and presenting data and information. Effective oral and written communication. Ability to: Provide quality customer service to internal and external clients. Work effectively with other departments throughout the organization. Manage time efficiently to meet deadlines. Perform mathematical computations. Work in a fast-paced environment. Establish and maintain positive, effective working relationships with those contacted in the performance of work. Additional Information Physical Demands / Work Environment: Work is primarily performed in an office environment. Reports To: Senior Center Manager Work Schedule: Generally Monday - Friday, 8:00am - 5:00pm EQUAL EMPLOYMENT OPPORTUNITY : It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability. Employee Benefits & Wellness The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined. For complete Benefit Plan & Wellness Information, please visit the City website at: Benefits & Wellness City benefit plans are subject to change at any time. Closing Date/Time: 5/8/2024 6:00 PM Mountain
Apr 25, 2024
Full Time
Position Scope Under close supervision, performs a variety of clerical and customer service functions; collects and enters data, processes documents; responsible for reports, marketing, calendars and supports both social services and senior programs. Primary Duties and Responsibilities The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties. Prepares meeting agendas and presentation materials; takes and transcribes meeting minutes, and prepares summaries for distribution. Prepares correspondence and other documents on a wide variety of subjects requiring knowledge of the procedures and policies of the assigned division; edits and processes memoranda, technical documents and other communications. Maintains department files; compiles statistical data; prepares a variety of technical and statistical reports; updates manual and computer records and tracking systems; compiles management reports. Resolves routine problems and customer service inquiries within scope of authority; screens and routes calls to appropriate individuals, takes and delivers messages. Provides information and assistance to clients and others having business with the City; assists customers; completes intake forms; answers phones; responds to requests for information within the span of authority. Creates, maintains and monitors social media, newsletters and additional marketing materials as necessary. Performs basic office duties, such as copying, filing, faxing, preparing, sorting and distributing mail and entering data into spreadsheets and/or automated financial accounting system. Assists with program, staff and transportation calendars and schedules. Performs other duties as required. Minimum Qualifications & Position Requirements Education and Experience: High School diploma or GED equivalent, with three (3) years of customer service or administrative experience; OR an equivalent combination of education and experience. Preferred: bilingual skills; experience in social service and/or senior adult programming. Necessary Knowledge, Skills and Abilities: Knowledge of: City policies and procedures. Principles of record keeping and records management. Skill in: Maintaining accurate and interrelated financial records, and identifying and reconciling errors. Operating a personal computer utilizing a variety of business software. Collecting, tabulating, organizing, evaluating, analyzing, and presenting data and information. Effective oral and written communication. Ability to: Provide quality customer service to internal and external clients. Work effectively with other departments throughout the organization. Manage time efficiently to meet deadlines. Perform mathematical computations. Work in a fast-paced environment. Establish and maintain positive, effective working relationships with those contacted in the performance of work. Additional Information Physical Demands / Work Environment: Work is primarily performed in an office environment. Reports To: Senior Center Manager Work Schedule: Generally Monday - Friday, 8:00am - 5:00pm EQUAL EMPLOYMENT OPPORTUNITY : It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability. Employee Benefits & Wellness The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined. For complete Benefit Plan & Wellness Information, please visit the City website at: Benefits & Wellness City benefit plans are subject to change at any time. Closing Date/Time: 5/8/2024 6:00 PM Mountain
Sonoma County, CA
Santa Rosa, California, United States
Position Information Take your legal support career to the next level and become the Sonoma County Probation Department's newest Senior Legal Support Coordinator. Starting salary up to $36.77/hour ($76,743/year) and a competitive total compensation package!* What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education About the Position Probation Department Senior Legal Support Coordinators play a crucial role in the criminal justice system. They coordinate work with staff and: Process complex legal requests and c reate and file petitions with the court in accordance with the law and established procedures Communicate information regarding the status of cases, department procedures, the disposition of records, and other appropriate information to attorneys, law enforcement officials, outside agencies, and the general public Prepare daily Court calendars and review, organize, and distribute Court reports and documents Provide customer service to the public in person, electronically, and over the phone Receive and process mail, including time-sensitive legal documents Train Legal Processors in an assigned unit Run criminal history reports Use independent judgment in selecting and applying specific laws, ordinances, regulations, and procedures Working in the Hall of Justice for the Adult Probation Division, this position assists the Legal Staff Supervisor and supports the reception desk and payment window. The ideal candidate for this position thrives in a fast-paced, collaborative, and customer-focused environment. They will also possess: Strong communication and interpersonal skills, empathy, tact, patience, and a positive outlook with the ability to interact with a diverse customer base Excellent problem-solving skills and the independence to use sound judgment in applying appropriate rules and regulations The ability to prioritize work with strict deadlines and shift gears quickly Knowledge of the criminal court system Some experience r eading and interpreting court documents Moderate to advanced Word and Excel skills A sense of humor *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . The Civil Service title for this position is Senior Legal Processor. This recruitment is being conducted to fill a position in the Probation Department. The employment list established from this recruitment may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of this list. Qualified C o unty employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education and work experience which would provide an opportunity to acquire the knowledge and abilities listed herein. Normally, two years of work experience in a law office, law enforcement office, or court environment processing legal documents would provide this opportunity. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Special Skill Requirement: The ability to type at a corrected speed of 45 words per minute may be required for some assignments. Background Requirements: Applicants for some assignments must successfully complete a thorough background investigation conducted by the Sheriff’s Office. Knowledge, Skills, and Abilities Considerable knowledge of: the purpose and processing of a diversity of court, law enforcement, and legal documents, forms, and records; the operations, procedures and jurisdictions of the court or department of assignment; the record and computer systems of the Courts and the department of assignment; basic arithmetic, English grammar, vocabulary, spelling, punctuation, and composition; the technical resource materials and information sources applicable to the area of assignment; court related statutes, laws, ordinances and procedures and their applicability to the department of assignment. Some knowledge of: effective supervision; techniques and methods of training employees in work procedures. Ability to: prepare and process a variety of complex legal documents; maintain complex legal records, assemble materials and prepare reports; locate, identify and correct technical inaccuracies; work independently in performing assignment and in resolving problems and deviations; assist in the planning and coordination of the work in the assigned unit; understand, interpret, explain, and apply specific statues, codes, laws, regulations, and procedures train employees; use independent initiative and discretion in organizing work and carrying out instructions within a structured environment; establish and maintain cooperative and harmonious relationships with judges, attorneys, litigants, other employees, and the general public; independently research and prepare correspondence in answer to inquiries about department records, programs, services, procedures, and regulations; make accurate arithmetic calculations; operate a variety of office equipment. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. BACKGROUND INVESTIGATION It is the policy of law enforcement and legal offices and departments, in the County of Sonoma, that candidates complete a thorough background investigation process prior to employment. This policy is imperative to keep the department’s employees and the public safe and to maintain high standards in the law enforcement community. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. The background investigation will include a thorough assessment of a candidate’s personal, employment, educational, criminal, and credit history. The investigation may include but is not necessarily limited to: the use of prescription and/or other drugs, reports from former employers, friends, family members, educational institutions, law enforcement agencies, credit reports, court reports, public records search, and/or other relevant sources. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. All candidates will be required to take a pre-employment medical examination. The pre-employment medical examination will include drug testing as part of the medical examination for all applicants and for all current employees who are offered employment with the Offices/Departments. Additionally, candidates may be required to take a pre-employment psychological examination. The results of these examinations and the background investigation shall be confidential and shall not be available to the candidate for review. Failure to pass the background investigation will eliminate a candidate from the employment process. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Issues that arise during the investigation process will be assessed, and judgment and discretion will be used to determine the employability of the candidate. Where there is evidence of a candidate’s past use of controlled substances, many factors shall be used to determine the employability of the individual such as a pattern of use, kind of drug used, circumstances of the start of the drug use, treatment, behavior, and attitude since discontinuance, etc. Please note that a history of using controlled substances does not result in automatic disqualification from the selection process. Prior to disqualifying any candidate whose profile falls within the provisions of the policy, the candidate shall be given the opportunity to present any and all evidence of mitigating facts that the candidate feels should be considered by the hiring authority. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: AK HR Technician: KK IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
Mar 28, 2024
Full Time
Position Information Take your legal support career to the next level and become the Sonoma County Probation Department's newest Senior Legal Support Coordinator. Starting salary up to $36.77/hour ($76,743/year) and a competitive total compensation package!* What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education About the Position Probation Department Senior Legal Support Coordinators play a crucial role in the criminal justice system. They coordinate work with staff and: Process complex legal requests and c reate and file petitions with the court in accordance with the law and established procedures Communicate information regarding the status of cases, department procedures, the disposition of records, and other appropriate information to attorneys, law enforcement officials, outside agencies, and the general public Prepare daily Court calendars and review, organize, and distribute Court reports and documents Provide customer service to the public in person, electronically, and over the phone Receive and process mail, including time-sensitive legal documents Train Legal Processors in an assigned unit Run criminal history reports Use independent judgment in selecting and applying specific laws, ordinances, regulations, and procedures Working in the Hall of Justice for the Adult Probation Division, this position assists the Legal Staff Supervisor and supports the reception desk and payment window. The ideal candidate for this position thrives in a fast-paced, collaborative, and customer-focused environment. They will also possess: Strong communication and interpersonal skills, empathy, tact, patience, and a positive outlook with the ability to interact with a diverse customer base Excellent problem-solving skills and the independence to use sound judgment in applying appropriate rules and regulations The ability to prioritize work with strict deadlines and shift gears quickly Knowledge of the criminal court system Some experience r eading and interpreting court documents Moderate to advanced Word and Excel skills A sense of humor *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . The Civil Service title for this position is Senior Legal Processor. This recruitment is being conducted to fill a position in the Probation Department. The employment list established from this recruitment may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of this list. Qualified C o unty employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education and work experience which would provide an opportunity to acquire the knowledge and abilities listed herein. Normally, two years of work experience in a law office, law enforcement office, or court environment processing legal documents would provide this opportunity. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Special Skill Requirement: The ability to type at a corrected speed of 45 words per minute may be required for some assignments. Background Requirements: Applicants for some assignments must successfully complete a thorough background investigation conducted by the Sheriff’s Office. Knowledge, Skills, and Abilities Considerable knowledge of: the purpose and processing of a diversity of court, law enforcement, and legal documents, forms, and records; the operations, procedures and jurisdictions of the court or department of assignment; the record and computer systems of the Courts and the department of assignment; basic arithmetic, English grammar, vocabulary, spelling, punctuation, and composition; the technical resource materials and information sources applicable to the area of assignment; court related statutes, laws, ordinances and procedures and their applicability to the department of assignment. Some knowledge of: effective supervision; techniques and methods of training employees in work procedures. Ability to: prepare and process a variety of complex legal documents; maintain complex legal records, assemble materials and prepare reports; locate, identify and correct technical inaccuracies; work independently in performing assignment and in resolving problems and deviations; assist in the planning and coordination of the work in the assigned unit; understand, interpret, explain, and apply specific statues, codes, laws, regulations, and procedures train employees; use independent initiative and discretion in organizing work and carrying out instructions within a structured environment; establish and maintain cooperative and harmonious relationships with judges, attorneys, litigants, other employees, and the general public; independently research and prepare correspondence in answer to inquiries about department records, programs, services, procedures, and regulations; make accurate arithmetic calculations; operate a variety of office equipment. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be used in assessing minimum qualifications. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%). Each application and supplemental questionnaire will be thoroughly evaluated for satisfaction of minimum qualifications and relevance of educational coursework, training, experience, knowledge, and abilities that relate to this position. Candidates possessing the most appropriate job-related qualifications will be placed on an employment list and referred to the department for selection interviews. BACKGROUND INVESTIGATION It is the policy of law enforcement and legal offices and departments, in the County of Sonoma, that candidates complete a thorough background investigation process prior to employment. This policy is imperative to keep the department’s employees and the public safe and to maintain high standards in the law enforcement community. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. The background investigation will include a thorough assessment of a candidate’s personal, employment, educational, criminal, and credit history. The investigation may include but is not necessarily limited to: the use of prescription and/or other drugs, reports from former employers, friends, family members, educational institutions, law enforcement agencies, credit reports, court reports, public records search, and/or other relevant sources. Candidates must be honest and forthcoming about information that may arise during the background process. Deception during any portion of this process is grounds for disqualification, even after employment. All candidates will be required to take a pre-employment medical examination. The pre-employment medical examination will include drug testing as part of the medical examination for all applicants and for all current employees who are offered employment with the Offices/Departments. Additionally, candidates may be required to take a pre-employment psychological examination. The results of these examinations and the background investigation shall be confidential and shall not be available to the candidate for review. Failure to pass the background investigation will eliminate a candidate from the employment process. You may also review the Job Classification Screening Schedule to determine the requirements for this position. Issues that arise during the investigation process will be assessed, and judgment and discretion will be used to determine the employability of the candidate. Where there is evidence of a candidate’s past use of controlled substances, many factors shall be used to determine the employability of the individual such as a pattern of use, kind of drug used, circumstances of the start of the drug use, treatment, behavior, and attitude since discontinuance, etc. Please note that a history of using controlled substances does not result in automatic disqualification from the selection process. Prior to disqualifying any candidate whose profile falls within the provisions of the policy, the candidate shall be given the opportunity to present any and all evidence of mitigating facts that the candidate feels should be considered by the hiring authority. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Continuous recruitments may close without notice at any time that a sufficient number of qualified applications have been received. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: AK HR Technician: KK IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: Continuous
MISSOULA COUNTY, MONTANA
Missoula, Montana, United States
Definition Priority Application Date: March 28, 2024 by 5:00 PM (Mountain Time) Complete applications with required attachments received by the 'Priority Application Date' will be guaranteed consideration. The position will remain open until filled. TO APPLY: Please complete all sections of the online application , even if a resume is submitted. A resume will not substitute for completing the work history section of the application. Please include with your completed application the following attachments: Cover Letter. Please address in your Cover Letter your experience working in a medical office, dental office, or a call center. Incomplete applications and applications without required attachments will be disqualified. Complete job description available upon request to the Department of Human Resources. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula! Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time. The Partnership Health Center PSR Team engages in department and inter-department celebrations and recognition on a regular basis. Our Call Center PSR team is located on the Partnership Health Center campus. Join a fast-paced and supportive environment answering inbound calls to our health center. In the Creamery building, Dental PSRs work in a close team environment with dental assistants, hygienists, and dentists; Medical PSRs team-up with medical assistants and providers to provide exceptional patient care and experience. Experience in a Call Center or prior work in a dental or medical office is preferred. Performs a variety of clerical and reception duties; assesses patient income information and determines eligibility for discounted fees or services at Partnership Health Center (PHC). Representative Examples of Work Greets and registers patients for appointments; receives and screens incoming telephone calls; records messages and routes calls to appropriate departments. Schedules patient appointments and enters patient information into the computer following established protocols; prints and distributes daily schedules; makes appointment reminder calls to patients. Reviews patient charts for required updates to medical forms; verifies income and payor sources; updates patient information in charts and computer system. Interviews patients in need of financial assistance. Informs patients about the sliding fee scale and eligibility requirements. Obtains proof of income documentation, determines eligibility, and places patient on the sliding fee scale. Maintains documentation and follows up with patients to ensure completion of application process. Refers patients to a Senior or Lead Patient Services Representative if eligible for Medicaid, Medicare, or for help purchasing insurance. Calculates nominal fees and collects money for patient visit and outstanding amounts owed by patient. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Works as member of a patient care team(s) assisting clinical staff to ensure efficient, accurate scheduling practices and quality patient care. Facilitates patient flow so patients are seen in a timely manner. Communicates schedule delays and changes to patients. Assures that front and back doors are locked at the end of the shift. Straightens chairs and magazines in lobby area. May be responsible for managing waiting and/or cancelation lists for assigned care team(s). May assist patients to fill out medical information/forms. May assist with medical records or secretarial support services. Performs related work as required or directed. SUPERVISION RECEIVED : Works under the general supervision of Director of Patient Services. Note: The Finance office will train and audit sliding fee scale calculations and provide guidance and recommendations for improvement as needed. SUPERVISION EXERCISED : None. May explain and review work procedures with work study students, volunteers or intermittent employees. WORKING RELATIONSHIPS : Has numerous contacts with the general public and persons from other PHC departments on routine matters for the purpose of giving and obtaining information. Has regular contact with PHC Finance Office staff for guidance and recommendations on sliding fee scale calculations and to coordinate efforts. Regular contact with other members of the provider care team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: KNOWLEDGE : Working knowledge of modern medical office practices and procedures, including computerized scheduling for patient visits. Working knowledge of medical terminology. Working knowledge of business English, spelling, punctuation and math. Working knowledge of the principles and practices of Medicare/Medicaid billing. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines. Working knowledge of PHC’s sliding fee scale eligibility requirements and process. Working knowledge of eligibility factors for Medicare and Medicaid. Basic knowledge of the rules and regulations of the Affordable Care Act. SKILLS : Skill in the use of modern office machines and multi-line phone systems. Skill in the use of data entry equipment as demonstrated by basic keyboarding speed (35 WPM). ABILITIES : Ability to learn assigned tasks and procedures. Ability to perform detailed work in a precise and accurate manner, manage multiple tasks and priorities, work independently and work in a stressful and hectic environment. Ability to collect and reconcile large sums of money. Ability to use initiative and good judgment and sufficient maturity to handle the confidential aspects of the work. Ability to communicate effectively in the English language, orally and in writing. Ability to establish and maintain effective working relationships with diverse individuals and groups. Ability to always put patients at the center of PHC’s service model and carry out supportive customer service in all duties. Ability to work as a part of a team, proactively seeking out ways to help patients and co-workers alike. Minimum Qualifications An equivalent combination of education and experience may be considered. EDUCATION : Requires high school graduation or GED. EXPERIENCE : Requires one year of face to face customer service experience. SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person. This position is not eligible for remote work. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light lifting and carrying of files or supplies (up to 20 lbs.). Work may include early morning or evening hours. The employee may risk exposure to communicable diseases. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses. Closing Date/Time: Continuous
Mar 23, 2024
Full Time
Definition Priority Application Date: March 28, 2024 by 5:00 PM (Mountain Time) Complete applications with required attachments received by the 'Priority Application Date' will be guaranteed consideration. The position will remain open until filled. TO APPLY: Please complete all sections of the online application , even if a resume is submitted. A resume will not substitute for completing the work history section of the application. Please include with your completed application the following attachments: Cover Letter. Please address in your Cover Letter your experience working in a medical office, dental office, or a call center. Incomplete applications and applications without required attachments will be disqualified. Complete job description available upon request to the Department of Human Resources. Located halfway between Yellowstone and Glacier National Parks and home to the University of Montana, Missoula is an academic center situated in an outdoor enthusiast’s paradise. Depending on the season, you can hike, ski, fish, float rivers, ride mountain bikes, or just sit back and marvel at the surrounding scenery. Join us in scenic, sophisticated, and service-oriented Missoula! Partnership Health Center (PHC), 2019 and 2022 winner of the Employer of Choice Award for Missoula, and 2022 winner of the Montana Employer of Choice Award, offers impeccable, integrated services to over 17,000 individuals and families. A 14-site, co-applicant Federally Qualified Health Center with Missoula County, PHC fulfills its mission through the provision of a full range of primary care services - medical, dental, behavioral health, and an on-site pharmacy with a dedication to attending to the social determinants of health. Please visit our website to see the amazing benefits you will receive by joining our team such as medical (no cost for employee), dental, and vision insurance, loan forgiveness, retirement plan contributions, and generous paid sick and vacation time. The Partnership Health Center PSR Team engages in department and inter-department celebrations and recognition on a regular basis. Our Call Center PSR team is located on the Partnership Health Center campus. Join a fast-paced and supportive environment answering inbound calls to our health center. In the Creamery building, Dental PSRs work in a close team environment with dental assistants, hygienists, and dentists; Medical PSRs team-up with medical assistants and providers to provide exceptional patient care and experience. Experience in a Call Center or prior work in a dental or medical office is preferred. Performs a variety of clerical and reception duties; assesses patient income information and determines eligibility for discounted fees or services at Partnership Health Center (PHC). Representative Examples of Work Greets and registers patients for appointments; receives and screens incoming telephone calls; records messages and routes calls to appropriate departments. Schedules patient appointments and enters patient information into the computer following established protocols; prints and distributes daily schedules; makes appointment reminder calls to patients. Reviews patient charts for required updates to medical forms; verifies income and payor sources; updates patient information in charts and computer system. Interviews patients in need of financial assistance. Informs patients about the sliding fee scale and eligibility requirements. Obtains proof of income documentation, determines eligibility, and places patient on the sliding fee scale. Maintains documentation and follows up with patients to ensure completion of application process. Refers patients to a Senior or Lead Patient Services Representative if eligible for Medicaid, Medicare, or for help purchasing insurance. Calculates nominal fees and collects money for patient visit and outstanding amounts owed by patient. Balances end-of-day posting report against cash on hand. Reconciles any errors before submitting daily deposit. Works as member of a patient care team(s) assisting clinical staff to ensure efficient, accurate scheduling practices and quality patient care. Facilitates patient flow so patients are seen in a timely manner. Communicates schedule delays and changes to patients. Assures that front and back doors are locked at the end of the shift. Straightens chairs and magazines in lobby area. May be responsible for managing waiting and/or cancelation lists for assigned care team(s). May assist patients to fill out medical information/forms. May assist with medical records or secretarial support services. Performs related work as required or directed. SUPERVISION RECEIVED : Works under the general supervision of Director of Patient Services. Note: The Finance office will train and audit sliding fee scale calculations and provide guidance and recommendations for improvement as needed. SUPERVISION EXERCISED : None. May explain and review work procedures with work study students, volunteers or intermittent employees. WORKING RELATIONSHIPS : Has numerous contacts with the general public and persons from other PHC departments on routine matters for the purpose of giving and obtaining information. Has regular contact with PHC Finance Office staff for guidance and recommendations on sliding fee scale calculations and to coordinate efforts. Regular contact with other members of the provider care team. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: KNOWLEDGE : Working knowledge of modern medical office practices and procedures, including computerized scheduling for patient visits. Working knowledge of medical terminology. Working knowledge of business English, spelling, punctuation and math. Working knowledge of the principles and practices of Medicare/Medicaid billing. Working knowledge of the principles and practices of HIPAA compliance. Working knowledge of the PHC Corporate Compliance Guidelines. Working knowledge of PHC’s sliding fee scale eligibility requirements and process. Working knowledge of eligibility factors for Medicare and Medicaid. Basic knowledge of the rules and regulations of the Affordable Care Act. SKILLS : Skill in the use of modern office machines and multi-line phone systems. Skill in the use of data entry equipment as demonstrated by basic keyboarding speed (35 WPM). ABILITIES : Ability to learn assigned tasks and procedures. Ability to perform detailed work in a precise and accurate manner, manage multiple tasks and priorities, work independently and work in a stressful and hectic environment. Ability to collect and reconcile large sums of money. Ability to use initiative and good judgment and sufficient maturity to handle the confidential aspects of the work. Ability to communicate effectively in the English language, orally and in writing. Ability to establish and maintain effective working relationships with diverse individuals and groups. Ability to always put patients at the center of PHC’s service model and carry out supportive customer service in all duties. Ability to work as a part of a team, proactively seeking out ways to help patients and co-workers alike. Minimum Qualifications An equivalent combination of education and experience may be considered. EDUCATION : Requires high school graduation or GED. EXPERIENCE : Requires one year of face to face customer service experience. SPECIAL REQUIREMENTS : Requires immunizations or proof of immunity to certain infectious diseases and a TB test. New employees will be asked to volunteer vaccination status for required vaccines upon hire and will be offered assistance during hiring to receive necessary immunizations. Employees who have not received the vaccines required for their positions or who are unwilling to voluntarily provide vaccination status for required vaccines will receive a reasonable accommodation where such accommodation does not require an undue hardship or endanger the health or safely of any person. This position is not eligible for remote work. Physical/Environmental Demands The work requires frequent standing; sitting for lengthy periods of time; occasional light lifting and carrying of files or supplies (up to 20 lbs.). Work may include early morning or evening hours. The employee may risk exposure to communicable diseases. This summary outlines the benefit programs; actual benefits may vary depending on bargaining unit and employment status. Missoula County will reward your contributions to our community with competitive compensation and generous benefits, including but not limited to: Excellent Medical Health Benefits – Group health benefits, including dental and vision coverage, are available to eligible County employees. The medical health benefits premium is covered for full-time employees. The County contribution is pro-rated on hours paid for part-time employees. The employee pays the premium portion for dependent coverage. Family health benefits coverage is $258.00 per pay period. Medical deductible is $500 for an individual and $1,000 for a family. Flexible Benefits Plan – Pre-tax out-of-pocket medical expenses and day care expenses. Voluntary Life Insurance Coverage, Long and Short-Term Disability, Critical and Accident Insurance are offered through Mutual ofOmaha. Public Employees Retirement System – Montana public employees of the state, university system, local governments and certain employees of school districts are covered by the Public Employees Retirement System (PERS). New members to the PERS have an opportunity to choose between two retirement plan options: the Defined Benefit Plan or the Defined Contribution Plan. Sheriffs' Retirement System (SRS) – A public pension plan for all Montana Sheriffs hired after July 1, 1974 and Detention Officers hired after July 1, 2005. Public Service Loan Forgiveness - Working for Missoula County may qualify you to receive student loan forgiveness. Look here to learn more and understand whether you may be eligible. Supplemental Retirement Benefits are offered through Valic or Nationwide. Sick Leave – Full-time employees accrue 7.38hours per month and are eligible to use sick leave once you have been an employee for 90 days.The accrual is pro-rated for part-time employees. Vacation Leave – Full-time employees accrue 9.24 hours per month and are eligible to use leave after continuous employment for a period of 6 full months. The accrual is pro-rated for part-time employees. Holidays – The County observes eleven legal holidays in even numbered years and ten legal holidays in odd numbered years. Paid Parental Leave (PPL)- In recognition of the importance of bonding and care of a newborn child or a child placed for adoption, Missoula County 6 continuous weeks of PPL to eligible full-time employees that have been with the county for 180 days. The hours are pro-rated for part-time employees. Tuition Assistance - Because we value the professional and personal development of our employees, Missoula County is proud to offer reimbursement of certain education expenses. Closing Date/Time: Continuous
Cal State University (CSU) San Jose
1 Washington Street, San Jose, CA 95192, USA
Job Summary The Senior Director works collaboratively with others in the department to lead, direct, and oversee activities associated with physical planning including master plans, land use plans, space management and program plans, and environmental compliance, capital planning including development of capital outlay plans and ensuring compliance with CSU and other regulatory processes during project planning and execution, and real estate management including entitlements, property management, and assigned development activities. The Senior Director, while working collaboratively with other leaders within Facilities Development & Operations and campus senior leadership, develops multi-year capital investment plans and space management standards to support University goals and objectives. The Senior Director works collaboratively with others to ensure environmental and capital planning requirements associated with construction projects is executed successfully. The Senior Director, in support of the Senior Associate Vice President, manages real estate development opportunities. The Senior Director develops processes and procedures for the successful management of all assigned areas. The Senior Director is responsible to establish and maintain strong relationships with campus clientele, CSU partners, and outside agencies while driving forward a vision of stewardship and delivering services in a customer focused manner. The Senior Director administers an assigned operations budget and works collaboratively with others where funding is provided for planning activities as part of a project or development. The Senior Director also participates with other senior department leaders to develop, establish, and implement Department strategic and operational plans and initiatives. Key Responsibilities Manages the University’s facilities information platform (MetaBim) ensuring consistency of structure and accuracy of information. To include development and organization of an online plan room containing University records as related to its property and physical space Conducts meetings necessary to manage all aspects of the physical planning portfolio including with University representatives and stakeholders, architects, engineers, special consultants, California State University officials, and local, state and federal agencies having jurisdiction Reviews proposed construction projects and participates in design review efforts as well as provides advice and guidance to project teams to ensure compliance with University master plans, land use plans, and standards Ensures requirements as related to CEQA/EIR and other land use regulatory authorities are met for all projects, including those which may be pursued independently by campus auxiliaries. Serves as the point of contact and subject matter expert for the campus as related to these topics Leads and oversees efforts, working closely with the Senior Associate Vice President- Facilities Development & Operations and the Design & Construction and Maintenance & Infrastructure Project units, as well as with leaders across the campus, to develop the annual Five Year Capital Plan submission by the campus to the CSU Chancellor’s Office Collaborates with the Design & Construction and Maintenance & Infrastructure units to ensure robust development and timely submission of required campus or CSU-required documents and reports as related to the overall project portfolio Collaborates with the Design & Construction and Maintenance & Infrastructure units to ensure robust development and timely submission of required campus or CSU-required documents and reports as related to the overall project portfolio Strategically plans for, sets and monitors accomplishment of goals, objectives, and priorities. Provides reports on the performance of physical and capital planning and real estate development efforts, including performance metrics, for transparency, accountability, and decision-making Oversees personnel management and administration including hiring, retention, performance, corrective and/or disciplinary action, and resolution of issues while working closely with the Business & Administrative Services unit and University Personnel Establishes performance requirements and personal development goals for direct reports including monitoring performance and coaching for improvement and development Acts as a key department representative for the assigned area of work and initiates and maintains relationships within the Chancellor’s Office, department, and clients across the campus as well as with outside agencies to advance the physical vision of the campus and implementation of the adopted project portfolio Develops and implements strategies to improve the customer experience and ease access to services and information utilizing varied methods of communication, including a robust unit website Participates in efforts to manage campus emergencies as related to the assigned area of responsibility including active participation in emergency management teams Knowledge, Skills & Abilities Knowledge of capital planning including ability to develop a broad and wide ranging portfolio to support the University’s goals and strategic initiatives Knowledge of the California Environmental Quality Act (CEQA) and substantial skills in the development of environmental impact reports (EIRs) including implementation and reporting for required mitigation strategies Demonstrated record of successful financial planning, budgeting, and fiscal management including the ability to manage multi-functional programs with significant budgetary impact Demonstrated knowledge of space management principles in a University setting including ability to gather, analyze, and evaluate data and make recommendations regarding allocation of space Ability to foster teamwork by maintaining a positive, cooperative, productive work atmosphere while establishing effective working relationships within a diverse population and with those from various cultural backgrounds Thorough knowledge in project management principles which result in successful project performance Extensive knowledge of personnel management including interacting effectively with many levels of personnel, providing sound analysis and guidance to supervisory staff, performance management, dispute resolution, and team development Ability to define problems, collect data, establish facts, and draw valid conclusions and to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with multiple abstract and concrete variables Ability to lead by example, modeling a caring, collaborative and open culture and environment which values the individual, teams and teamwork, ethical conduct, exemplary customer service and quality results Required Qualifications Bachelor’s degree in urban or regional planning, land use planning, public administration, or a related field OR equivalent experience such as might be attained through ten years of experience, of which a minimum of five years is associated with progressively responsible senior level experience Seven years of supervisory experience and four years of leadership experience within the field of physical and capital planning or management of the planning phase real estate development or major construction projects Demonstrated management experience leading and overseeing teams responsible for the physical and/or capital planning processes and tasks associated with large scale commercial projects Demonstrated acumen in the development of capital outlay plans for a large real estate portfolio Preferred Qualifications Prefer degree in urban or regional planning Prefer certification through the American Institute of Certified Planners or American Planning Association Prefer previous training in campus planning such as that provided by the Society for College & University Planners, Planning Institutes (Foundations, Design, & Sustain) Experience as a University planner or senior level regional or senior level urban planner Experience in physical, environmental, or capital planning for a State facility, College or University, or other large-scale, multi-facility complex such as a corporate or other campus Compensation Classification: Administrator III Anticipated Hiring Range: $9,987/month - $16,496/month CSU Salary Range: $ 6,563/month - $ 21,066/month The final hiring salary will be commensurate with experience. San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 22, 2024 through April 7, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 22 2024 Pacific Daylight Time Applications close: Closing Date/Time:
Mar 23, 2024
Job Summary The Senior Director works collaboratively with others in the department to lead, direct, and oversee activities associated with physical planning including master plans, land use plans, space management and program plans, and environmental compliance, capital planning including development of capital outlay plans and ensuring compliance with CSU and other regulatory processes during project planning and execution, and real estate management including entitlements, property management, and assigned development activities. The Senior Director, while working collaboratively with other leaders within Facilities Development & Operations and campus senior leadership, develops multi-year capital investment plans and space management standards to support University goals and objectives. The Senior Director works collaboratively with others to ensure environmental and capital planning requirements associated with construction projects is executed successfully. The Senior Director, in support of the Senior Associate Vice President, manages real estate development opportunities. The Senior Director develops processes and procedures for the successful management of all assigned areas. The Senior Director is responsible to establish and maintain strong relationships with campus clientele, CSU partners, and outside agencies while driving forward a vision of stewardship and delivering services in a customer focused manner. The Senior Director administers an assigned operations budget and works collaboratively with others where funding is provided for planning activities as part of a project or development. The Senior Director also participates with other senior department leaders to develop, establish, and implement Department strategic and operational plans and initiatives. Key Responsibilities Manages the University’s facilities information platform (MetaBim) ensuring consistency of structure and accuracy of information. To include development and organization of an online plan room containing University records as related to its property and physical space Conducts meetings necessary to manage all aspects of the physical planning portfolio including with University representatives and stakeholders, architects, engineers, special consultants, California State University officials, and local, state and federal agencies having jurisdiction Reviews proposed construction projects and participates in design review efforts as well as provides advice and guidance to project teams to ensure compliance with University master plans, land use plans, and standards Ensures requirements as related to CEQA/EIR and other land use regulatory authorities are met for all projects, including those which may be pursued independently by campus auxiliaries. Serves as the point of contact and subject matter expert for the campus as related to these topics Leads and oversees efforts, working closely with the Senior Associate Vice President- Facilities Development & Operations and the Design & Construction and Maintenance & Infrastructure Project units, as well as with leaders across the campus, to develop the annual Five Year Capital Plan submission by the campus to the CSU Chancellor’s Office Collaborates with the Design & Construction and Maintenance & Infrastructure units to ensure robust development and timely submission of required campus or CSU-required documents and reports as related to the overall project portfolio Collaborates with the Design & Construction and Maintenance & Infrastructure units to ensure robust development and timely submission of required campus or CSU-required documents and reports as related to the overall project portfolio Strategically plans for, sets and monitors accomplishment of goals, objectives, and priorities. Provides reports on the performance of physical and capital planning and real estate development efforts, including performance metrics, for transparency, accountability, and decision-making Oversees personnel management and administration including hiring, retention, performance, corrective and/or disciplinary action, and resolution of issues while working closely with the Business & Administrative Services unit and University Personnel Establishes performance requirements and personal development goals for direct reports including monitoring performance and coaching for improvement and development Acts as a key department representative for the assigned area of work and initiates and maintains relationships within the Chancellor’s Office, department, and clients across the campus as well as with outside agencies to advance the physical vision of the campus and implementation of the adopted project portfolio Develops and implements strategies to improve the customer experience and ease access to services and information utilizing varied methods of communication, including a robust unit website Participates in efforts to manage campus emergencies as related to the assigned area of responsibility including active participation in emergency management teams Knowledge, Skills & Abilities Knowledge of capital planning including ability to develop a broad and wide ranging portfolio to support the University’s goals and strategic initiatives Knowledge of the California Environmental Quality Act (CEQA) and substantial skills in the development of environmental impact reports (EIRs) including implementation and reporting for required mitigation strategies Demonstrated record of successful financial planning, budgeting, and fiscal management including the ability to manage multi-functional programs with significant budgetary impact Demonstrated knowledge of space management principles in a University setting including ability to gather, analyze, and evaluate data and make recommendations regarding allocation of space Ability to foster teamwork by maintaining a positive, cooperative, productive work atmosphere while establishing effective working relationships within a diverse population and with those from various cultural backgrounds Thorough knowledge in project management principles which result in successful project performance Extensive knowledge of personnel management including interacting effectively with many levels of personnel, providing sound analysis and guidance to supervisory staff, performance management, dispute resolution, and team development Ability to define problems, collect data, establish facts, and draw valid conclusions and to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with multiple abstract and concrete variables Ability to lead by example, modeling a caring, collaborative and open culture and environment which values the individual, teams and teamwork, ethical conduct, exemplary customer service and quality results Required Qualifications Bachelor’s degree in urban or regional planning, land use planning, public administration, or a related field OR equivalent experience such as might be attained through ten years of experience, of which a minimum of five years is associated with progressively responsible senior level experience Seven years of supervisory experience and four years of leadership experience within the field of physical and capital planning or management of the planning phase real estate development or major construction projects Demonstrated management experience leading and overseeing teams responsible for the physical and/or capital planning processes and tasks associated with large scale commercial projects Demonstrated acumen in the development of capital outlay plans for a large real estate portfolio Preferred Qualifications Prefer degree in urban or regional planning Prefer certification through the American Institute of Certified Planners or American Planning Association Prefer previous training in campus planning such as that provided by the Society for College & University Planners, Planning Institutes (Foundations, Design, & Sustain) Experience as a University planner or senior level regional or senior level urban planner Experience in physical, environmental, or capital planning for a State facility, College or University, or other large-scale, multi-facility complex such as a corporate or other campus Compensation Classification: Administrator III Anticipated Hiring Range: $9,987/month - $16,496/month CSU Salary Range: $ 6,563/month - $ 21,066/month The final hiring salary will be commensurate with experience. San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary . Application Procedure Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume Letter of Interest All applicants must apply within the specified application period: March 22, 2024 through April 7, 2024 . This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university. Contact Information University Personnel jobs@sjsu.edu 408-924-2252 CSU Vaccination Policy The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu . Additional Information Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis. The standard background check includes: criminal check, employment, and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third-party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire. SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS) All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity. Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu . Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf . The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu . Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director. Equal Employment Statement San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Advertised: Mar 22 2024 Pacific Daylight Time Applications close: Closing Date/Time:
HAYWARD AREA RECREATION & PARK DISTRICT
Hayward, California, United States
Job Details Level : Experienced Job Location : Hayward Area Recreation District (HARD) - Hayward, CA Position Type : Hourly Education Level : None Salary Range : $23.16 - $31.27 Hourly Travel Percentage : None Job Shift : Day Job Category : Aquatics Senior Water Safety Instructors wanted! Come join our Aquatics Team! We are currently hiring for our summer programing. The position is seasonal working up to 40 hours per week. The anticipated start date is June 1, 2024. Here are the details about the positions: Available Positions: 6 Hourly Rate: $23.16/hour - $31.27/hour Work Schedule: Sunday - Saturday, up to 40 hours/week Work hours: Between the hours of 5:30AM - 9:00PM Part-Time, Seasonal, Hourly, Non-Exempt Position Work Location: We operate multiple pools within the district. Work location will be assigned at time of hire. Anticipated Start Date: June 1, 2024 Duration: Summer season will run from June 1 st to August 23 rd Not to exceed 960 hours per fiscal year. (July 1 - June 30) First review of applications will be February 20 th , 2024. Applications received after first review will be reviewed as we receive them. This posting may close at any time. POSITION SUMMARY Under direct or general supervision from the Recreation Supervisor, provides aquatic safety, supervision, and instruction for the patrons in the District Learn to Swim Program. Receives direct or general supervision from assigned supervisory or management personnel. Exercises general supervision and provides training to other staff. DISTINGUISHING CHARACTERISTICS This is the journey-level classification in the Water Safety Instructor series. This class can be distinguished from the class of Water Safety Instructor in that the incumbents in this class leads the Water Safety Instructors and the entire Learn to Swim program at a District Swim Center. ESSENTIAL DUTIES AND RESPONSIBILITIES: Incumbents may not perform all duties. Duties include but are not limited to the following: All duties and responsibilities of a Lifeguard, Water Safety Instructor, and Head Lifeguard Conducts proper opening and closing procedures of the aquatic facilities Assists in all staff trainings Analyzes program needs and recommends new and innovative program ideas Sets up proper furniture arrangements, equipment, and facility maintenance Works as a lead with Water Safety Instructors offering assistance in maintaining the proper execution of all aspects of the Learn to Swim program Provides supervision and training to all employees within the assigned program area including lifeguards. Ensures all District policies are followed during all programs, special events and facility use Provides customer service and problem solving Performs functions of registration software applications Prepares daily deposits and reconciles daily reports, ensures that all revenues received at assigned sites are accounted for and properly entered Performs other duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. The functions of this position are primarily performed in outdoor locations as part of a team. The setting includes various weather conditions, including heat and sunshine. Incumbents must wear an appropriate uniform with identification and protective equipment. The environment requires working in and around water as well as slippery and/or wet surfaces. Specialized aspects of the work environment may also include high noise levels, working with participants who are using potentially dangerous sports equipment, and risk of exposure to pool water treatment chemicals and cleaning agents. Incumbents may be assigned an irregular working schedule including weekends, early mornings, evenings and holidays and may have to travel between various locations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. While performing the duties of this job, the employee is regularly required to have: hearing and speech adequate to communicate in person, by telephone, by PA system and by radio, and to speak loudly in a noisy setting; vision adequate to clearly distinguish objects and persons at a distance and to identify signs of swimmer distress; bodily movement adequate to frequently sit, stand, walk, run, jump, climb, swim, dive, reach, turn, bend, squat, stoop, kneel, crawl, and push/pull; ability to raise arms above shoulder height; manual dexterity adequate to grasp objects, use fine manipulation, write and operate office machines and equipment; strength and endurance to safely swim 300 yards, perform lifting and carrying of items/persons up to 50 pounds, and work outdoors in the sun for prolonged periods of time. MINIMUM QUALIFICATION REQUIREMENTS Ability and Skill to: Work with adults, children and families participating in Learn to Swim programs Monitor compliance with District regulations and policies, and general safety practices related to pools and aquatic activities; firmly but tactfully enforce rules and regulations Utilize staff and volunteers effectively. React quickly and calmly in emergencies; rescue swimmers in distress Administer first aid, CPR and/or artificial respiration Maintain discipline, order and safety in a crowded and loud environment Understand and carry out oral and written instructions Communicate effectively with a wide range of people Respond appropriately to changing situations and stressful conditions Maintain cooperative relationships with those contacted during the work Knowledge of: Basic safety precautions and procedures related to recreation programs and facilities Philosophy, objectives and requirements in the implementation of municipal aquatics programs Knowledge and command of all of the latest safety standards and information related to aquatics Professional work habits including reliability, dependability, creativity, and demonstration of enthusiasm for the job Techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the District in all contact with the public Office equipment, practices and procedures Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff Education/Experience/Training: At least one year as a Lifeguard and one year as a Water Safety Instructor is required Must possess current certificates in Lifeguard Training, CPR for the Professional Rescuer, as well as standard First Aid, and must maintain certifications thereafter as a condition of continued employment Must possess a current Water Safety Instructor certificate Possession of Lifeguarding Instructor and or Water Safety Instructor Trainer is highly desirable. Any combination of experience, training and/or education that provided the required knowledge, skills and abilities of the class is acceptable Special Requirements: Must be at least 18 years of age Must pass a fingerprint and/or background clearance prior to employment Completion of the Hepatitis B vaccination series is recommended Provide proof of negative TB Skin Test Verification of ID and ability work in the USA
Mar 07, 2024
Part Time
Job Details Level : Experienced Job Location : Hayward Area Recreation District (HARD) - Hayward, CA Position Type : Hourly Education Level : None Salary Range : $23.16 - $31.27 Hourly Travel Percentage : None Job Shift : Day Job Category : Aquatics Senior Water Safety Instructors wanted! Come join our Aquatics Team! We are currently hiring for our summer programing. The position is seasonal working up to 40 hours per week. The anticipated start date is June 1, 2024. Here are the details about the positions: Available Positions: 6 Hourly Rate: $23.16/hour - $31.27/hour Work Schedule: Sunday - Saturday, up to 40 hours/week Work hours: Between the hours of 5:30AM - 9:00PM Part-Time, Seasonal, Hourly, Non-Exempt Position Work Location: We operate multiple pools within the district. Work location will be assigned at time of hire. Anticipated Start Date: June 1, 2024 Duration: Summer season will run from June 1 st to August 23 rd Not to exceed 960 hours per fiscal year. (July 1 - June 30) First review of applications will be February 20 th , 2024. Applications received after first review will be reviewed as we receive them. This posting may close at any time. POSITION SUMMARY Under direct or general supervision from the Recreation Supervisor, provides aquatic safety, supervision, and instruction for the patrons in the District Learn to Swim Program. Receives direct or general supervision from assigned supervisory or management personnel. Exercises general supervision and provides training to other staff. DISTINGUISHING CHARACTERISTICS This is the journey-level classification in the Water Safety Instructor series. This class can be distinguished from the class of Water Safety Instructor in that the incumbents in this class leads the Water Safety Instructors and the entire Learn to Swim program at a District Swim Center. ESSENTIAL DUTIES AND RESPONSIBILITIES: Incumbents may not perform all duties. Duties include but are not limited to the following: All duties and responsibilities of a Lifeguard, Water Safety Instructor, and Head Lifeguard Conducts proper opening and closing procedures of the aquatic facilities Assists in all staff trainings Analyzes program needs and recommends new and innovative program ideas Sets up proper furniture arrangements, equipment, and facility maintenance Works as a lead with Water Safety Instructors offering assistance in maintaining the proper execution of all aspects of the Learn to Swim program Provides supervision and training to all employees within the assigned program area including lifeguards. Ensures all District policies are followed during all programs, special events and facility use Provides customer service and problem solving Performs functions of registration software applications Prepares daily deposits and reconciles daily reports, ensures that all revenues received at assigned sites are accounted for and properly entered Performs other duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. The functions of this position are primarily performed in outdoor locations as part of a team. The setting includes various weather conditions, including heat and sunshine. Incumbents must wear an appropriate uniform with identification and protective equipment. The environment requires working in and around water as well as slippery and/or wet surfaces. Specialized aspects of the work environment may also include high noise levels, working with participants who are using potentially dangerous sports equipment, and risk of exposure to pool water treatment chemicals and cleaning agents. Incumbents may be assigned an irregular working schedule including weekends, early mornings, evenings and holidays and may have to travel between various locations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. While performing the duties of this job, the employee is regularly required to have: hearing and speech adequate to communicate in person, by telephone, by PA system and by radio, and to speak loudly in a noisy setting; vision adequate to clearly distinguish objects and persons at a distance and to identify signs of swimmer distress; bodily movement adequate to frequently sit, stand, walk, run, jump, climb, swim, dive, reach, turn, bend, squat, stoop, kneel, crawl, and push/pull; ability to raise arms above shoulder height; manual dexterity adequate to grasp objects, use fine manipulation, write and operate office machines and equipment; strength and endurance to safely swim 300 yards, perform lifting and carrying of items/persons up to 50 pounds, and work outdoors in the sun for prolonged periods of time. MINIMUM QUALIFICATION REQUIREMENTS Ability and Skill to: Work with adults, children and families participating in Learn to Swim programs Monitor compliance with District regulations and policies, and general safety practices related to pools and aquatic activities; firmly but tactfully enforce rules and regulations Utilize staff and volunteers effectively. React quickly and calmly in emergencies; rescue swimmers in distress Administer first aid, CPR and/or artificial respiration Maintain discipline, order and safety in a crowded and loud environment Understand and carry out oral and written instructions Communicate effectively with a wide range of people Respond appropriately to changing situations and stressful conditions Maintain cooperative relationships with those contacted during the work Knowledge of: Basic safety precautions and procedures related to recreation programs and facilities Philosophy, objectives and requirements in the implementation of municipal aquatics programs Knowledge and command of all of the latest safety standards and information related to aquatics Professional work habits including reliability, dependability, creativity, and demonstration of enthusiasm for the job Techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the District in all contact with the public Office equipment, practices and procedures Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff Education/Experience/Training: At least one year as a Lifeguard and one year as a Water Safety Instructor is required Must possess current certificates in Lifeguard Training, CPR for the Professional Rescuer, as well as standard First Aid, and must maintain certifications thereafter as a condition of continued employment Must possess a current Water Safety Instructor certificate Possession of Lifeguarding Instructor and or Water Safety Instructor Trainer is highly desirable. Any combination of experience, training and/or education that provided the required knowledge, skills and abilities of the class is acceptable Special Requirements: Must be at least 18 years of age Must pass a fingerprint and/or background clearance prior to employment Completion of the Hepatitis B vaccination series is recommended Provide proof of negative TB Skin Test Verification of ID and ability work in the USA
Sonoma County, CA
Santa Rosa, California, United States
Position Information THIS RECRUITMENT IS PROMOTIONAL ONLY. YOU MUST PRESENTLY BE A FULL- OR PART-TIME REGULAR OR PROBATIONARY COUNTY OF SONOMA, COMMUNITY DEVELOPMENT COMMISSION, SONOMA COUNTY FAIRGROUNDS, OR SONOMA COUNTY WATER AGENCY EMPLOYEE IN ORDER TO APPLY FOR THIS POSITION. The Human Services Department (HSD) has requested a department promotional certification to fill three Senior Eligibility Specialist positions. Only qualified permanent and/or probationary HSD employees on the eligible list may be eligible for referral to the department for the advertised positions. Senior Eligibility Specialists in Economic Assistance determine eligibility and perform case management for complex or specialized cases and assist junior Eligibility Specialists with the resolution of eligibility determination and grant maintenance challenges. These positions will also: Interpret policies, rules, and regulations for clients and the general public Perform specialized assignments, which require considerable inter-program knowledge of eligibility regulations, policies, and procedures Provide training, coaching, and mentoring to new hires; and may back-up supervisors as needed Perform quality assurance by reviewing casework, and conducting desk reviews and monitoring customer service interactions between staff and clients Communicate with clients and diffuse difficult situations in person and on the phone Distribute work to staff in a fair and equitable manner Positions may also be assigned to work independently in out-stationed settings, in order to provide subject matter expertise related to Medi-Cal, General Assistance, CalFresh, and/or the County Medical Services Program. The Ideal Senior Eligibility Specialist candidate will have a comprehensive understanding of the Affordable Care Act, Covered California, and the CalHEERs Program, and possess strong communication skills and the ability to work with people with a variety of personalities. Bilingual (English/Spanish) skills are desired but not required. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include: One year of full-time experience performing duties equivalent to an Eligibility Specialist II. OR Three years of full-time experience performing duties equivalent to an Eligibility Worker II including experience assessing eligibility for Medi-Cal and/or private health insurance. Experience assessing eligibility for both Medi-Cal and private health insurance is highly desirable. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Special Skill Requirement: Designated positions may require the ability to speak, read, and write a language in addition to English Knowledge, Skills, and Abilities Considerable knowledge of: laws, rules, and regulations governing eligibility and determination for diverse public assistance programs related to Medi-Cal, private health insurance plans, and other public assistance and human service programs and related case administrative processes and procedures; principle sources of information necessary to establish eligibility of applicants or recipients for various public assistance programs including Medi-Cal, private health insurance plans, and other public assistance and human service programs; methods and techniques of conducting an investigative interview; principles and practices of effective customer service. Working knowledge of: principles and techniques of leadership, training, and staff development; general goals and specific regulations, policies, and procedures of public assistance programs; health insurance plans and medical health plan options and associated terminology; tax regulations, rules, terminology, forms, and household filing status; research and reporting methods, techniques, and procedures; principles of cultural and human behavior required to deal effectively with clients and staff; mediation techniques required to resolve competing or conflicting interests; the structure and content of the English language including the meaning and spelling of words, rules of composition, punctuation, and grammar; modern equipment and communication tools used for business functions and program, project, and task coordination; computers and software programs (e.g. Microsoft software packages) to conduct research, assess information, and/or prepare documentation; techniques for developing effective working relationships with the public, other governmental agencies, and other personnel. Knowledge of: supervisory techniques and practices, training program design, materials development, and presentation; economic and social problems that call for the use of public assistance programs. Ability to: lead and direct the work of others; perform complex, responsible, and difficult technical administrative work involving the use of independent judgment and personal initiative; plan, organize, and coordinate the work of technical and administrative support personnel; interpret and explain complex rules, regulations, and revisions affecting the eligibility determination and case management processes; conduct training for a variety of social service programs utilizing clear and concise materials and terms understandable to the targeted audience; determine eligibility and grant maintenance for the more difficult and complex cases; evaluate information and determine appropriate action in conjunction with learned rules and regulations; explain complex rules, regulations, and health insurance plan options and details in clear language to ensure clients' understanding; review a variety of tax documents to obtain needed household filing information; explain Advanced Premium Tax Credit implications to clients; conduct and control an investigatory interview effectively in a variety of settings; detect and evaluate potential fraudulent situations; determine appropriate course of action in emergencies; accurately complete complex mathematical computations; refer clients to other appropriate services as needed; assess and manage difficult and hostile persons or situations; know when to and call for intervention when appropriate; work in a fast-paced, professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion; keep supervisor informed of progress, problems, work efforts, and results and make effective use of supervision; establish and maintain effective working relationships with those contacted in the course of business (e.g., staff, the public, and other agencies); speak, read, and write English at a level sufficient to communicate clearly and concisely and explain complex regulations and policies in plain language, both orally and in writing, using appropriate English grammar and syntax with persons from a variety of socio-economic, cultural, and educational backgrounds; effectively use computer systems, applications, and modern business equipment to perform a variety of work tasks. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/6/2024 11:59 PM Pacific
Apr 24, 2024
Full Time
Position Information THIS RECRUITMENT IS PROMOTIONAL ONLY. YOU MUST PRESENTLY BE A FULL- OR PART-TIME REGULAR OR PROBATIONARY COUNTY OF SONOMA, COMMUNITY DEVELOPMENT COMMISSION, SONOMA COUNTY FAIRGROUNDS, OR SONOMA COUNTY WATER AGENCY EMPLOYEE IN ORDER TO APPLY FOR THIS POSITION. The Human Services Department (HSD) has requested a department promotional certification to fill three Senior Eligibility Specialist positions. Only qualified permanent and/or probationary HSD employees on the eligible list may be eligible for referral to the department for the advertised positions. Senior Eligibility Specialists in Economic Assistance determine eligibility and perform case management for complex or specialized cases and assist junior Eligibility Specialists with the resolution of eligibility determination and grant maintenance challenges. These positions will also: Interpret policies, rules, and regulations for clients and the general public Perform specialized assignments, which require considerable inter-program knowledge of eligibility regulations, policies, and procedures Provide training, coaching, and mentoring to new hires; and may back-up supervisors as needed Perform quality assurance by reviewing casework, and conducting desk reviews and monitoring customer service interactions between staff and clients Communicate with clients and diffuse difficult situations in person and on the phone Distribute work to staff in a fair and equitable manner Positions may also be assigned to work independently in out-stationed settings, in order to provide subject matter expertise related to Medi-Cal, General Assistance, CalFresh, and/or the County Medical Services Program. The Ideal Senior Eligibility Specialist candidate will have a comprehensive understanding of the Affordable Care Act, Covered California, and the CalHEERs Program, and possess strong communication skills and the ability to work with people with a variety of personalities. Bilingual (English/Spanish) skills are desired but not required. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include: One year of full-time experience performing duties equivalent to an Eligibility Specialist II. OR Three years of full-time experience performing duties equivalent to an Eligibility Worker II including experience assessing eligibility for Medi-Cal and/or private health insurance. Experience assessing eligibility for both Medi-Cal and private health insurance is highly desirable. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Special Skill Requirement: Designated positions may require the ability to speak, read, and write a language in addition to English Knowledge, Skills, and Abilities Considerable knowledge of: laws, rules, and regulations governing eligibility and determination for diverse public assistance programs related to Medi-Cal, private health insurance plans, and other public assistance and human service programs and related case administrative processes and procedures; principle sources of information necessary to establish eligibility of applicants or recipients for various public assistance programs including Medi-Cal, private health insurance plans, and other public assistance and human service programs; methods and techniques of conducting an investigative interview; principles and practices of effective customer service. Working knowledge of: principles and techniques of leadership, training, and staff development; general goals and specific regulations, policies, and procedures of public assistance programs; health insurance plans and medical health plan options and associated terminology; tax regulations, rules, terminology, forms, and household filing status; research and reporting methods, techniques, and procedures; principles of cultural and human behavior required to deal effectively with clients and staff; mediation techniques required to resolve competing or conflicting interests; the structure and content of the English language including the meaning and spelling of words, rules of composition, punctuation, and grammar; modern equipment and communication tools used for business functions and program, project, and task coordination; computers and software programs (e.g. Microsoft software packages) to conduct research, assess information, and/or prepare documentation; techniques for developing effective working relationships with the public, other governmental agencies, and other personnel. Knowledge of: supervisory techniques and practices, training program design, materials development, and presentation; economic and social problems that call for the use of public assistance programs. Ability to: lead and direct the work of others; perform complex, responsible, and difficult technical administrative work involving the use of independent judgment and personal initiative; plan, organize, and coordinate the work of technical and administrative support personnel; interpret and explain complex rules, regulations, and revisions affecting the eligibility determination and case management processes; conduct training for a variety of social service programs utilizing clear and concise materials and terms understandable to the targeted audience; determine eligibility and grant maintenance for the more difficult and complex cases; evaluate information and determine appropriate action in conjunction with learned rules and regulations; explain complex rules, regulations, and health insurance plan options and details in clear language to ensure clients' understanding; review a variety of tax documents to obtain needed household filing information; explain Advanced Premium Tax Credit implications to clients; conduct and control an investigatory interview effectively in a variety of settings; detect and evaluate potential fraudulent situations; determine appropriate course of action in emergencies; accurately complete complex mathematical computations; refer clients to other appropriate services as needed; assess and manage difficult and hostile persons or situations; know when to and call for intervention when appropriate; work in a fast-paced, professional office environment and prioritize a wide range of duties with varying time requirements to ensure timely completion; keep supervisor informed of progress, problems, work efforts, and results and make effective use of supervision; establish and maintain effective working relationships with those contacted in the course of business (e.g., staff, the public, and other agencies); speak, read, and write English at a level sufficient to communicate clearly and concisely and explain complex regulations and policies in plain language, both orally and in writing, using appropriate English grammar and syntax with persons from a variety of socio-economic, cultural, and educational backgrounds; effectively use computer systems, applications, and modern business equipment to perform a variety of work tasks. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the application, examination, and department selection processes. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at: www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: EP HR Tech: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/6/2024 11:59 PM Pacific
Sonoma County, CA
Santa Rosa, California, United States
Position Information Join Sonoma Public Infrastructure (SPI) as a Senior Accounting Specialist! Starting salary up to $36.21/hour ($75,574/year) and a competitive total compensation package. Do you have? The ability to accurately prepare, maintain, and reconcile financial transactions in a timely manner Prior experience in bookkeeping and accounts payable/receivable Previous experience processing vendor payments and employee reimbursements Experience extracting and analyzing data, creating reports using financial systems and databases Excellent communication and interpersonal skills, including the ability to effectively interact with employees, managers, and vendors Excellent organizational and time management skills Strong computer skills, including experience with Excel, Outlook, and Word Experience working with Enterprise Financial Systems (EFS) is highly desired The drive to provide exemplary customer service If so, apply now and grow your career in public service with SPI! A Senior Accounting Specialist in SPI maintains and reviews financial and statistical records, may provide direction to other clerical accounting personnel, may guide and train employees, and may participate in the new hire selection process. When you join Sonoma Public Infrastructure as a Senior Accounting Specialist for the Roads Division, you will become a subject matter expert with responsibility for accounts payable, including processing of vouchers, submitting requisitions, and tracking contract expenditures by project/supplier. The Senior Accounting Specialist will work closely with a Department Analyst and an Accountant from the Auditor-Controller-Treasurer-Tax-Collector Department to determine priorities and ensure a quality work product. In addition, this position interacts with internal department staff and outside vendors to gather information and address questions. What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . The Civil Service title for this job classification is Senior Account Clerk. The employment list established from this recruitment may also fill other full-time, part-time, and extra-help English monolingual or bilingual English/Spanish positions that may occur during the active status of the employment list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include completion of 12 semester units or 16 quarter units in accounting, record keeping, business math, or a closely related field; and one year of responsible full-time experience which includes the review, processing, and maintenance of fiscal transactions and accounts, or statistical data and records. OR Some coursework in accounting, record keeping, business math, or a closely related field, and two years of increasingly responsible full-time experience which includes the review, processing, and maintenance of fiscal transactions and accounts, or statistical data and records. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable knowledge of: methods, practices, and terminology used in financial and statistical clerical work, including working knowledge of costs and budgetary accounting principles, and double entry bookkeeping; government and departmental policies, regulations, and procedures in order to satisfactorily perform assigned account or statistical record keeping functions, resolve the related problems, or assess acceptability of work performance and procedures; department services, organization, and functions to proficiently plan, prioritize, coordinate, implement, direct, review, and perform work assigned to a clerical accounting section. Working knowledge of: basic arithmetic to include addition, subtraction, multiplication, and division of whole numbers, fractions, decimals, and derivatives in order to count, calculate, balance, check, and adjust fiscal and/or statistical data; modern office methods and procedures; database, spreadsheet, and word processing applications. Ability to: exercise judgment and technical skill in performing assigned duties without direct supervision; work with tabular detail such as codes, figures, and numbers; set up and revise account or statistical record keeping procedures and records; review, code, post, adjust, and summarize fiscal transactions or statistical data; maintain and reconcile control records; prepare final reports and statements; oversee the maintenance of financial and statistical records, and act as a subject matter resource to other workers; provide lead direction to other clerical accounting staff; make arithmetic computations rapidly and accurately; use and understand common database, spreadsheet, and word processing applications; transcribe data and record information neatly and legibly; establish and maintain effective working relationships with coworkers and the general public; operate office equipment such as adding machines, calculators, and computers in order to post, balance, summarize, and adjust data; type accurately. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will b e scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: DP HR Technician: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/6/2024 11:59 PM Pacific
Apr 12, 2024
Full Time
Position Information Join Sonoma Public Infrastructure (SPI) as a Senior Accounting Specialist! Starting salary up to $36.21/hour ($75,574/year) and a competitive total compensation package. Do you have? The ability to accurately prepare, maintain, and reconcile financial transactions in a timely manner Prior experience in bookkeeping and accounts payable/receivable Previous experience processing vendor payments and employee reimbursements Experience extracting and analyzing data, creating reports using financial systems and databases Excellent communication and interpersonal skills, including the ability to effectively interact with employees, managers, and vendors Excellent organizational and time management skills Strong computer skills, including experience with Excel, Outlook, and Word Experience working with Enterprise Financial Systems (EFS) is highly desired The drive to provide exemplary customer service If so, apply now and grow your career in public service with SPI! A Senior Accounting Specialist in SPI maintains and reviews financial and statistical records, may provide direction to other clerical accounting personnel, may guide and train employees, and may participate in the new hire selection process. When you join Sonoma Public Infrastructure as a Senior Accounting Specialist for the Roads Division, you will become a subject matter expert with responsibility for accounts payable, including processing of vouchers, submitting requisitions, and tracking contract expenditures by project/supplier. The Senior Accounting Specialist will work closely with a Department Analyst and an Accountant from the Auditor-Controller-Treasurer-Tax-Collector Department to determine priorities and ensure a quality work product. In addition, this position interacts with internal department staff and outside vendors to gather information and address questions. What We Offer Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits* including: Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options Staff Development/Wellness Pay - Annual benefit allowances of up to $500 and ongoing education/training opportunities Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits Retirement - A pension fully integrated with Social Security Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment *Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Service Employees International Union Local 1021 Memorandum Of Understanding (SEIU MOU) and our Employee Benefits Directory . The Civil Service title for this job classification is Senior Account Clerk. The employment list established from this recruitment may also fill other full-time, part-time, and extra-help English monolingual or bilingual English/Spanish positions that may occur during the active status of the employment list. Qualified County employees who wish to be considered for future positions should consider applying to this recruitment. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Minimum Qualifications Education and Experience: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include completion of 12 semester units or 16 quarter units in accounting, record keeping, business math, or a closely related field; and one year of responsible full-time experience which includes the review, processing, and maintenance of fiscal transactions and accounts, or statistical data and records. OR Some coursework in accounting, record keeping, business math, or a closely related field, and two years of increasingly responsible full-time experience which includes the review, processing, and maintenance of fiscal transactions and accounts, or statistical data and records. License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position. Knowledge, Skills, and Abilities Considerable knowledge of: methods, practices, and terminology used in financial and statistical clerical work, including working knowledge of costs and budgetary accounting principles, and double entry bookkeeping; government and departmental policies, regulations, and procedures in order to satisfactorily perform assigned account or statistical record keeping functions, resolve the related problems, or assess acceptability of work performance and procedures; department services, organization, and functions to proficiently plan, prioritize, coordinate, implement, direct, review, and perform work assigned to a clerical accounting section. Working knowledge of: basic arithmetic to include addition, subtraction, multiplication, and division of whole numbers, fractions, decimals, and derivatives in order to count, calculate, balance, check, and adjust fiscal and/or statistical data; modern office methods and procedures; database, spreadsheet, and word processing applications. Ability to: exercise judgment and technical skill in performing assigned duties without direct supervision; work with tabular detail such as codes, figures, and numbers; set up and revise account or statistical record keeping procedures and records; review, code, post, adjust, and summarize fiscal transactions or statistical data; maintain and reconcile control records; prepare final reports and statements; oversee the maintenance of financial and statistical records, and act as a subject matter resource to other workers; provide lead direction to other clerical accounting staff; make arithmetic computations rapidly and accurately; use and understand common database, spreadsheet, and word processing applications; transcribe data and record information neatly and legibly; establish and maintain effective working relationships with coworkers and the general public; operate office equipment such as adding machines, calculators, and computers in order to post, balance, summarize, and adjust data; type accurately. Selection Procedure & Some Helpful Tips When Applying Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process. You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions. You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately. Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification. Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process. APPLICATION SUBMISSIONS REQUIRE THE SUPPLEMENTAL QUESTIONNAIRE BE COMPLETED. Responses to supplemental questions will b e scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored. The selection procedure will consist of the following examination: An Application & Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Each applicant will be evaluated based on the following criteria: Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions. Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application & Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application & Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates. ADDITIONAL INFORMATION A background investigation is required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants. Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position. HOW TO APPLY Applications are accepted online at www.yourpath2sonomacounty.org . Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job bulletin must be RECEIVED by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted. The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need. HR Analyst: DP HR Technician: EV IMPORTANT NOTE: Benefits described herein do not apply to Extra Help positions. COUNTY OF SONOMA BENEFITS: GENERAL* These are some of the excellent benefits the County offers: Paid Time Off : Competitive vacation and sick leave accruals; 12 paid holidays, and an additional 8 floating holiday hours per year; and may be eligible for up to 8 weeks (320 hours) of Paid Parental Leave after 12 months of County employment. Health Plan : Choice of five health plans (a PPO, EPO, HMO, and two deductible HMOs) with a County contribution toward the premium (the contribution amount varies by bargaining unit. For specific details, please refer to the applicable MOU). A County contribution to a Health Reimbursement Arrangement is available for some bargaining units. Retirement : Fully integrated with Social Security.For more information regarding eligibility, retirement contributions, and reciprocity with prior public service, please visit https://scretire.org/active-/-deferred/when-you-are-hired . IRS 457 Plan : Pre-tax employee contribution up to the IRS annual maximum. Retiree Medical : County contribution to a Health Reimbursement Arrangement to help fund post-retirement employee health insurance/benefits. Student Loan Debt Relief : County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education. Plus excellent dental, vision, disability, life insurance, professional development, and more. For answers to specific questions regarding the employment process and more details about benefits or retirement, please contact Human Resources at (707) 565-2331.Additional details about benefit and compensation packages can be found in the MOUs located at https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources/divisions-and-units/employee-relations/labor-agreements-and-salary-resolution . For specific information about health and welfare benefits including plan options, coverage, and premium amounts go to https://sonomacounty.ca.gov/administrative-support-and-fiscal-services/human-resources or, contact the Human Resources' Risk Management-Benefits Office at benefits@sonoma-county.org or (707) 565-2900. *IMPORTANT NOTES: Benefits described herein do not represent a contract and may be changed without notice. Closing Date/Time: 5/6/2024 11:59 PM Pacific
CITY OF PLACENTIA, CA
Placentia, California, United States
Description THE CITY OF PLACENTIA IS NOW RECRUITING FOR THE POSITION OF SENIOR COMMUNITY SERVICES SPECIALIST (SENIOR SERVICES) The City of Placentia is seeking a dynamic, team-oriented, and motivated individual to deliver the highest quality of customer service and administrative support for a variety of programs, services, and special events in support of the Community Services Department. If you have a passion for public service and the desire to make a meaningful impact in a vibrant and diverse community, Don't Wait, Apply Today! THE POSITION: Under general supervision, assists in planning, coordinating, and supervising of the City's senior services programming and may assist with one or more phases of the City-wide recreation program; performs a wide variety of office work in support of recreation programming; and does related work as required. The Senior Community Services Specialist receives direction from the Community Services Coordinator, which has accountability for programs and events at all of the City's different centers, and who works with the Deputy Director of Community Services in planning and evaluating programs, in accordance with City needs and priorities. This position is a part-time, at-will, non-benefited, and up to 28 hours per week; additionally, this recruitment will be used to fill a vacancy and establish and eligibility list in the even of future openings. Examples of Duties The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class. Plan, organize, and coordinate recreational and leisure programs for the City's Senior Center and related programs. This may encompass a variety of activities such as exercise classes, banquet programs, groceries and commodities programs, bingo/games, special interest classes, excursions, and special events. Develop innovative program ideas, establish goals and objectives, and execute related programs. Supervise the day-to-day operations of the senior center. Maintain an organized system of files, records, and database information pertaining to programs, participants, and activities. Cultivate productive relationships with external organizations like Meals on Wheels OC, Second Harvest Food Bank, Community Action Partnership (CAP), and the Office on Aging. Coordinate and plan special events, manage supply and equipment procurement, engage instructors and service providers, and oversee facility usage for Senior Services programs. Schedule, train, oversee, and appraise the performance of staff and contractors. Aid in the recruitment, selection, and orientation of new employees. Strategize staff assignments, projects, and work schedules concerning senior programs. Develop a monthly calendar of activities and special events. Create, distribute, and publicize program and event materials such as flyers, brochures, and pamphlets for Senior Services. Ensure the senior center's upkeep and communicate repair or maintenance needs to the Community Services Coordinator. Report safety incidents and ensure safety compliance. Compile data for daily, monthly, and annual reports on center activities. Include statistics on program attendance, revenues, maintenance and repairs, incidents, accidents, and participation rates in Senior Services programs. Contribute to the formulation of annual program and facility budgets. Monitor expenditures and revenue by account, maintaining financial records for Senior Services programs. Manage inventory of supplies, equipment lists, and other essential records. Deliver oral and written information to program participants about program services and events. Prepare agendas, staff reports, and correspondence as necessary. Evaluate programs and staff on a daily basis and provide recommendations for program enhancements and personnel improvements. Undertake responsibilities as a ServSafe Kitchen Manager, including receiving meal deliveries, maintaining kitchen cleanliness and sanitation, and preparing meals following Meals On Wheels OC guidelines. Act on behalf of the Community Services Coordinator when required and perform other relevant duties as required. Typical Qualifications EDUCATION & EXPERIENCE A typical way of obtaining the knowledge, skills and abilities described above involves: EXPERIENCE: A minimum of two (2) years experience assisting in organizing, implementing, and planning recreational, social services, and/or community service programs. Previous experience in coordinating and planning social programs and events for seniors or community members is high preferred; prior experience working for a public agency, non-profit, or related is beneficial. EDUCATION: Graduation from high school or GED is required; furthered by the completion of college-level courses in public administration, recreation, social services, or a closely related field. LICENCES & CERTIFICATIONS: Possession of, or the ability to obtain an American Red Cross or equivalent CPR/FIRST AID/AED Certification is required by start date. Possession of a valid Class C California driver’s license and acceptable driving record is required. KNOWLEDGE OF: Modern theories, principles, and practices in the field of recreation; applicable federal, State, and local laws, regulations, and ordinances related to health and safety at community facilities; accounting, purchasing, and budgeting practices; research and report writing methods and techniques; project management and event planning skills; local government organization and the functions and practices of a municipal recreation unit; work planning, organization, and employee supervision and training; computer hardware and software applications. ABILITY TO: Plan, organize, review, and evaluate the work of part-time and seasonal employees; lead, motivate, and train staff in work procedures; plan, organize, and prioritize tasks; effectively coordinate and administer a variety of programs, projects, and special events; recommend comprehensive programs based upon community needs, available resources and overall City priorities and policies; represent the City effectively in meetings with commissions, community groups, governmental bodies, the media, and the public; establish and maintain cooperative working relationships with co-workers, supervisors, vendors, contractors, consultants, government officials and others contacted in the course of work; exercise sound independent judgment within departmental guidelines; follow oral and written instructions; communicate effectively, both orally and in writing; prepare clear, concise and complete documents, reports and correspondence; conduct analyses and make accurate recom menda tions based on study findings; operate computer hardware and use word processing, spreadsheet, database, and graphics software programs. Supplemental Information PHYSICAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands While performing the duties of this class, the employee is regularly required to stand, sit, or walk; talk or hear, in person and by telephone. Lifting, straightening, and moving tables and chairs and/or equipment to arrange facilities for special events and/or meetings. Depending upon the position assignment, the employee is expected to demonstrate skills and participate in or lead sports and events. The employee may occasionally lift, move, and carry objects typically weighing up to 40 pounds. The employee must be able to physically lift, push, pull, and/or carry materials and equipment used for special events weighing up to 50 pounds. Sensory demands include the ability to see within normal range, the ability to use close vision and adjust focus, and talk, hear, and use electronic touch keypads. WORK ENVIRONMENT The employee works in both office and field settings, and occasional travel is required to different community centers, events, and public meeting sites. In the office setting, the noise level is frequently moderate, and typically below 70 decibels. In field settings, the employee is occasionally exposed to loud noise during sporting and recreational activities which exceeds 80 decibels. The employee works under variable weather conditions at different sites and events. RECRUITMENT PROCESS Applicants must file a concise and complete City application regarding their qualifications for the position online through the Human Resources Department webpage at https://www.governmentjobs.com/careers/Placentia as soon as possible. Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. All applications will be reviewed and only those candidates determined to be most qualified on the basis of education, training, and experience, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to oral interviews and/or written exams and oral presentations. Successful candidates will be placed on the employment-eligible list from which hires may be made. The list is valid for up to one year, or until an insufficient number of candidates remain unless exhausted sooner. EQUAL OPPORTUNITY EMPLOYER The City of Placentia is an Equal Opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, veteran status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at (714) 993-8141 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request.The City of Placentia's Drug-Free Workplace Policy requires that all applicants undergo substance abuse testing prior to employment. The City of Placentia will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City is concerned regarding a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/ . In accordance with California Government Code Section 3100, City of Placentia employees, in the event of a disaster, are considered disaster service workers and may be asked to protect the health, safety, lives, and property of the people of the State. Retirement - California Public Agency Retirement Services (PARS) PST Deferred Compensation Plan. Contribution to this account is 7.5% per pay period, the City pays 3.75% and the employee pays 3.75% deducted from salary. Additionally, e?????mployee pays 1.45% ???????towards Medicare per paycheck. Part-Time Sick Leave -24 hours of sick leave per fiscal year with a banked max of 48 hours. Closing Date/Time: 5/5/2024 11:59 PM Pacific
Apr 09, 2024
Part Time
Description THE CITY OF PLACENTIA IS NOW RECRUITING FOR THE POSITION OF SENIOR COMMUNITY SERVICES SPECIALIST (SENIOR SERVICES) The City of Placentia is seeking a dynamic, team-oriented, and motivated individual to deliver the highest quality of customer service and administrative support for a variety of programs, services, and special events in support of the Community Services Department. If you have a passion for public service and the desire to make a meaningful impact in a vibrant and diverse community, Don't Wait, Apply Today! THE POSITION: Under general supervision, assists in planning, coordinating, and supervising of the City's senior services programming and may assist with one or more phases of the City-wide recreation program; performs a wide variety of office work in support of recreation programming; and does related work as required. The Senior Community Services Specialist receives direction from the Community Services Coordinator, which has accountability for programs and events at all of the City's different centers, and who works with the Deputy Director of Community Services in planning and evaluating programs, in accordance with City needs and priorities. This position is a part-time, at-will, non-benefited, and up to 28 hours per week; additionally, this recruitment will be used to fill a vacancy and establish and eligibility list in the even of future openings. Examples of Duties The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the class. Plan, organize, and coordinate recreational and leisure programs for the City's Senior Center and related programs. This may encompass a variety of activities such as exercise classes, banquet programs, groceries and commodities programs, bingo/games, special interest classes, excursions, and special events. Develop innovative program ideas, establish goals and objectives, and execute related programs. Supervise the day-to-day operations of the senior center. Maintain an organized system of files, records, and database information pertaining to programs, participants, and activities. Cultivate productive relationships with external organizations like Meals on Wheels OC, Second Harvest Food Bank, Community Action Partnership (CAP), and the Office on Aging. Coordinate and plan special events, manage supply and equipment procurement, engage instructors and service providers, and oversee facility usage for Senior Services programs. Schedule, train, oversee, and appraise the performance of staff and contractors. Aid in the recruitment, selection, and orientation of new employees. Strategize staff assignments, projects, and work schedules concerning senior programs. Develop a monthly calendar of activities and special events. Create, distribute, and publicize program and event materials such as flyers, brochures, and pamphlets for Senior Services. Ensure the senior center's upkeep and communicate repair or maintenance needs to the Community Services Coordinator. Report safety incidents and ensure safety compliance. Compile data for daily, monthly, and annual reports on center activities. Include statistics on program attendance, revenues, maintenance and repairs, incidents, accidents, and participation rates in Senior Services programs. Contribute to the formulation of annual program and facility budgets. Monitor expenditures and revenue by account, maintaining financial records for Senior Services programs. Manage inventory of supplies, equipment lists, and other essential records. Deliver oral and written information to program participants about program services and events. Prepare agendas, staff reports, and correspondence as necessary. Evaluate programs and staff on a daily basis and provide recommendations for program enhancements and personnel improvements. Undertake responsibilities as a ServSafe Kitchen Manager, including receiving meal deliveries, maintaining kitchen cleanliness and sanitation, and preparing meals following Meals On Wheels OC guidelines. Act on behalf of the Community Services Coordinator when required and perform other relevant duties as required. Typical Qualifications EDUCATION & EXPERIENCE A typical way of obtaining the knowledge, skills and abilities described above involves: EXPERIENCE: A minimum of two (2) years experience assisting in organizing, implementing, and planning recreational, social services, and/or community service programs. Previous experience in coordinating and planning social programs and events for seniors or community members is high preferred; prior experience working for a public agency, non-profit, or related is beneficial. EDUCATION: Graduation from high school or GED is required; furthered by the completion of college-level courses in public administration, recreation, social services, or a closely related field. LICENCES & CERTIFICATIONS: Possession of, or the ability to obtain an American Red Cross or equivalent CPR/FIRST AID/AED Certification is required by start date. Possession of a valid Class C California driver’s license and acceptable driving record is required. KNOWLEDGE OF: Modern theories, principles, and practices in the field of recreation; applicable federal, State, and local laws, regulations, and ordinances related to health and safety at community facilities; accounting, purchasing, and budgeting practices; research and report writing methods and techniques; project management and event planning skills; local government organization and the functions and practices of a municipal recreation unit; work planning, organization, and employee supervision and training; computer hardware and software applications. ABILITY TO: Plan, organize, review, and evaluate the work of part-time and seasonal employees; lead, motivate, and train staff in work procedures; plan, organize, and prioritize tasks; effectively coordinate and administer a variety of programs, projects, and special events; recommend comprehensive programs based upon community needs, available resources and overall City priorities and policies; represent the City effectively in meetings with commissions, community groups, governmental bodies, the media, and the public; establish and maintain cooperative working relationships with co-workers, supervisors, vendors, contractors, consultants, government officials and others contacted in the course of work; exercise sound independent judgment within departmental guidelines; follow oral and written instructions; communicate effectively, both orally and in writing; prepare clear, concise and complete documents, reports and correspondence; conduct analyses and make accurate recom menda tions based on study findings; operate computer hardware and use word processing, spreadsheet, database, and graphics software programs. Supplemental Information PHYSICAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Physical Demands While performing the duties of this class, the employee is regularly required to stand, sit, or walk; talk or hear, in person and by telephone. Lifting, straightening, and moving tables and chairs and/or equipment to arrange facilities for special events and/or meetings. Depending upon the position assignment, the employee is expected to demonstrate skills and participate in or lead sports and events. The employee may occasionally lift, move, and carry objects typically weighing up to 40 pounds. The employee must be able to physically lift, push, pull, and/or carry materials and equipment used for special events weighing up to 50 pounds. Sensory demands include the ability to see within normal range, the ability to use close vision and adjust focus, and talk, hear, and use electronic touch keypads. WORK ENVIRONMENT The employee works in both office and field settings, and occasional travel is required to different community centers, events, and public meeting sites. In the office setting, the noise level is frequently moderate, and typically below 70 decibels. In field settings, the employee is occasionally exposed to loud noise during sporting and recreational activities which exceeds 80 decibels. The employee works under variable weather conditions at different sites and events. RECRUITMENT PROCESS Applicants must file a concise and complete City application regarding their qualifications for the position online through the Human Resources Department webpage at https://www.governmentjobs.com/careers/Placentia as soon as possible. Applications may be accompanied by a resume describing experience, education, and training in relation to the requirements of the position, however, resumes will not be accepted in lieu of a City employment application. All applications will be reviewed and only those candidates determined to be most qualified on the basis of education, training, and experience, as submitted, will be invited to participate in the selection process. The selection process may include but is not limited to oral interviews and/or written exams and oral presentations. Successful candidates will be placed on the employment-eligible list from which hires may be made. The list is valid for up to one year, or until an insufficient number of candidates remain unless exhausted sooner. EQUAL OPPORTUNITY EMPLOYER The City of Placentia is an Equal Opportunity employer and does not discriminate on the basis of race, color, gender, age, ancestry, national origin, political or religious affiliation, sexual orientation, marital status, veteran status, other non-job related physical or mental disability, medical condition, or other functional limitation in employment or the provision of service. The City is committed to making its programs, services, and activities accessible to individuals with qualified disabilities. If you require reasonable accommodations to complete the employment application and/or participate in the testing process, please contact the Human Resources Office at (714) 993-8141 prior to the filing deadline. We will attempt to reasonably accommodate applicants with disabilities upon request.The City of Placentia's Drug-Free Workplace Policy requires that all applicants undergo substance abuse testing prior to employment. The City of Placentia will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the City is concerned regarding a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/ . In accordance with California Government Code Section 3100, City of Placentia employees, in the event of a disaster, are considered disaster service workers and may be asked to protect the health, safety, lives, and property of the people of the State. Retirement - California Public Agency Retirement Services (PARS) PST Deferred Compensation Plan. Contribution to this account is 7.5% per pay period, the City pays 3.75% and the employee pays 3.75% deducted from salary. Additionally, e?????mployee pays 1.45% ???????towards Medicare per paycheck. Part-Time Sick Leave -24 hours of sick leave per fiscal year with a banked max of 48 hours. Closing Date/Time: 5/5/2024 11:59 PM Pacific
HAYWARD AREA RECREATION & PARK DISTRICT
Hayward, California, United States
Job Details Level : Experienced Job Location : Hayward Area Recreation District (HARD) - Hayward, CA Position Type : Hourly Salary Range : $23.16 - $31.27 Hourly Job Category : Aquatics We are hiring Senior Water Safety Instructors ! Come join our Aquatics team! POSITION SUMMARY Under direct or general supervision from the Recreation Supervisor, provides aquatic safety, supervision, and instruction for the patrons in the District Learn to Swim Program. Receives direct or general supervision from assigned supervisory or management personnel. Exercises general supervision and provides training to other staff. DISTINGUISHING CHARACTERISTICS This is the journey-level classification in the Water Safety Instructor series. This class can be distinguished from the class of Water Safety Instructor in that the incumbents in this class leads the Water Safety Instructors and the entire Learn to Swim program at a District Swim Center. ESSENTIAL DUTIES AND RESPONSIBILITIES: Incumbents may not perform all duties. Duties include but are not limited to the following: All duties and responsibilities of a Lifeguard, Water Safety Instructor, and Head Lifeguard Conducts proper opening and closing procedures of the aquatic facilities Assists in all staff trainings Analyzes program needs and recommends new and innovative program ideas Sets up proper furniture arrangements, equipment, and facility maintenance Works as a lead with Water Safety Instructors offering assistance in maintaining the proper execution of all aspects of the Learn to Swim program Provides supervision and training to all employees within the assigned program area including lifeguards. Ensures all District policies are followed during all programs, special events and facility use Provides customer service and problem solving Performs functions of registration software applications Prepares daily deposits and reconciles daily reports, ensures that all revenues received at assigned sites are accounted for and properly entered Performs other duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. The functions of this position are primarily performed in outdoor locations as part of a team. The setting includes various weather conditions, including heat and sunshine. Incumbents must wear an appropriate uniform with identification and protective equipment. The environment requires working in and around water as well as slippery and/or wet surfaces. Specialized aspects of the work environment may also include high noise levels, working with participants who are using potentially dangerous sports equipment, and risk of exposure to pool water treatment chemicals and cleaning agents. Incumbents may be assigned an irregular working schedule including weekends, early mornings, evenings and holidays and may have to travel between various locations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. While performing the duties of this job, the employee is regularly required to have: hearing and speech adequate to communicate in person, by telephone, by PA system and by radio, and to speak loudly in a noisy setting; vision adequate to clearly distinguish objects and persons at a distance and to identify signs of swimmer distress; bodily movement adequate to frequently sit, stand, walk, run, jump, climb, swim, dive, reach, turn, bend, squat, stoop, kneel, crawl, and push/pull; ability to raise arms above shoulder height; manual dexterity adequate to grasp objects, use fine manipulation, write and operate office machines and equipment; strength and endurance to safely swim 300 yards, perform lifting and carrying of items/persons up to 50 pounds, and work outdoors in the sun for prolonged periods of time. MINIMUM QUALIFICATION REQUIREMENTS Ability and Skill to: Work with adults, children and families participating in Learn to Swim programs Monitor compliance with District regulations and policies, and general safety practices related to pools and aquatic activities; firmly but tactfully enforce rules and regulations Utilize staff and volunteers effectively. React quickly and calmly in emergencies; rescue swimmers in distress Administer first aid, CPR and/or artificial respiration Maintain discipline, order and safety in a crowded and loud environment Understand and carry out oral and written instructions Communicate effectively with a wide range of people Respond appropriately to changing situations and stressful conditions Maintain cooperative relationships with those contacted during the work Knowledge of: Basic safety precautions and procedures related to recreation programs and facilities Philosophy, objectives and requirements in the implementation of municipal aquatics programs Knowledge and command of all of the latest safety standards and information related to aquatics Professional work habits including reliability, dependability, creativity, and demonstration of enthusiasm for the job Techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the District in all contact with the public Office equipment, practices and procedures Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff Education/Experience/Training: At least one year as a Lifeguard and one year as a Water Safety Instructor is required Must possess current certificates in Lifeguard Training, CPR for the Professional Rescuer, as well as standard First Aid, and must maintain certifications thereafter as a condition of continued employment Must possess a current Water Safety Instructor certificate Possession of Lifeguarding Instructor and or Water Safety Instructor Trainer is highly desirable. Any combination of experience, training and/or education that provided the required knowledge, skills and abilities of the class is acceptable Special Requirements: Must be at least 18 years of age Must pass a fingerprint and/or background clearance prior to employment Completion of the Hepatitis B vaccination series is recommended Provide proof of negative TB Skin Test Verification of ID and ability work in the USA
Mar 07, 2024
Part Time
Job Details Level : Experienced Job Location : Hayward Area Recreation District (HARD) - Hayward, CA Position Type : Hourly Salary Range : $23.16 - $31.27 Hourly Job Category : Aquatics We are hiring Senior Water Safety Instructors ! Come join our Aquatics team! POSITION SUMMARY Under direct or general supervision from the Recreation Supervisor, provides aquatic safety, supervision, and instruction for the patrons in the District Learn to Swim Program. Receives direct or general supervision from assigned supervisory or management personnel. Exercises general supervision and provides training to other staff. DISTINGUISHING CHARACTERISTICS This is the journey-level classification in the Water Safety Instructor series. This class can be distinguished from the class of Water Safety Instructor in that the incumbents in this class leads the Water Safety Instructors and the entire Learn to Swim program at a District Swim Center. ESSENTIAL DUTIES AND RESPONSIBILITIES: Incumbents may not perform all duties. Duties include but are not limited to the following: All duties and responsibilities of a Lifeguard, Water Safety Instructor, and Head Lifeguard Conducts proper opening and closing procedures of the aquatic facilities Assists in all staff trainings Analyzes program needs and recommends new and innovative program ideas Sets up proper furniture arrangements, equipment, and facility maintenance Works as a lead with Water Safety Instructors offering assistance in maintaining the proper execution of all aspects of the Learn to Swim program Provides supervision and training to all employees within the assigned program area including lifeguards. Ensures all District policies are followed during all programs, special events and facility use Provides customer service and problem solving Performs functions of registration software applications Prepares daily deposits and reconciles daily reports, ensures that all revenues received at assigned sites are accounted for and properly entered Performs other duties as assigned WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties and responsibilities of this position. The functions of this position are primarily performed in outdoor locations as part of a team. The setting includes various weather conditions, including heat and sunshine. Incumbents must wear an appropriate uniform with identification and protective equipment. The environment requires working in and around water as well as slippery and/or wet surfaces. Specialized aspects of the work environment may also include high noise levels, working with participants who are using potentially dangerous sports equipment, and risk of exposure to pool water treatment chemicals and cleaning agents. Incumbents may be assigned an irregular working schedule including weekends, early mornings, evenings and holidays and may have to travel between various locations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position. While performing the duties of this job, the employee is regularly required to have: hearing and speech adequate to communicate in person, by telephone, by PA system and by radio, and to speak loudly in a noisy setting; vision adequate to clearly distinguish objects and persons at a distance and to identify signs of swimmer distress; bodily movement adequate to frequently sit, stand, walk, run, jump, climb, swim, dive, reach, turn, bend, squat, stoop, kneel, crawl, and push/pull; ability to raise arms above shoulder height; manual dexterity adequate to grasp objects, use fine manipulation, write and operate office machines and equipment; strength and endurance to safely swim 300 yards, perform lifting and carrying of items/persons up to 50 pounds, and work outdoors in the sun for prolonged periods of time. MINIMUM QUALIFICATION REQUIREMENTS Ability and Skill to: Work with adults, children and families participating in Learn to Swim programs Monitor compliance with District regulations and policies, and general safety practices related to pools and aquatic activities; firmly but tactfully enforce rules and regulations Utilize staff and volunteers effectively. React quickly and calmly in emergencies; rescue swimmers in distress Administer first aid, CPR and/or artificial respiration Maintain discipline, order and safety in a crowded and loud environment Understand and carry out oral and written instructions Communicate effectively with a wide range of people Respond appropriately to changing situations and stressful conditions Maintain cooperative relationships with those contacted during the work Knowledge of: Basic safety precautions and procedures related to recreation programs and facilities Philosophy, objectives and requirements in the implementation of municipal aquatics programs Knowledge and command of all of the latest safety standards and information related to aquatics Professional work habits including reliability, dependability, creativity, and demonstration of enthusiasm for the job Techniques for effectively dealing with individuals of various ages, various socio-economic and ethnic groups, and effectively representing the District in all contact with the public Office equipment, practices and procedures Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and District staff Education/Experience/Training: At least one year as a Lifeguard and one year as a Water Safety Instructor is required Must possess current certificates in Lifeguard Training, CPR for the Professional Rescuer, as well as standard First Aid, and must maintain certifications thereafter as a condition of continued employment Must possess a current Water Safety Instructor certificate Possession of Lifeguarding Instructor and or Water Safety Instructor Trainer is highly desirable. Any combination of experience, training and/or education that provided the required knowledge, skills and abilities of the class is acceptable Special Requirements: Must be at least 18 years of age Must pass a fingerprint and/or background clearance prior to employment Completion of the Hepatitis B vaccination series is recommended Provide proof of negative TB Skin Test Verification of ID and ability work in the USA
STATE CENTER COMMUNITY COLLEGE DISTRICT
Fresno, California, United States
General Purpose Under general supervision, performs routine to complex administrative support and technical duties to support student enrollment, registration and access to records; performs complex data entry, tracking and reporting processes; processes exception petitions and resolves standard student enrollment issues; performs registration and enrollment duties for nonstandard programs requiring manual processes; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Provides day-to-day lead work guidance and direction to other staff and student aides; assigns, schedules and monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards; provides information, instruction and training on work procedures and technical, legal and regulatory requirements. Performs routine to complex front counter and web room admissions and records duties; answers questions from and assists returning, currently enrolled and prospective students with registering, adding or dropping courses, payments and access to official records; distributes and accepts and reviews for completeness and accuracy various forms and petitions; provides information and validates student eligibility for particular programs, classes or early enrollment; responds to questions and complaints. Answers escalated student questions regarding policies, procedures, programs and services including clarification of course and program enrollment requirements and department processes and procedures; verifies student eligibility and program participation for enrollment, registration and proper documentation purposes; overrides holds and processes petitions following established guidelines; researches and prepares documentation for nonstandard petitions and requests requiring a higher level of approval. Provides technical assistance and information to students, faculty and staff regarding eligibility, required documentation, processing requirements and fees; explains applications, requirements and correct procedures for completion of forms, applications and processes and restrictions; reviews completed forms for accuracy and completeness; assists departments with dual enrollment, cohort and other programmatic enrollments and registration processes. Receives and inputs a variety of student information into computer systems; downloads instructors' rosters, unit and grade reports and prepares for review and approval; researches information in computer systems; assists with the preparation of forms and documentation; verifies accuracy of information with third parties; tracks students in College services and programs. Documents and enters into applicable computer systems grade changes, course repeats, unit and grade point average calculations and other student activity to update student academic records and ensure accurate accounting of student records; assists with grade intake at semester end; researches and resolves enrollment and transcript problems such as duplicate accounts and conflicting/inaccurate information. Prepares and compiles packets of materials; receives, opens and processes returned mail; prepares regular and bulk mailings; scans or copies various documents and materials; duplicates, assembles and distributes packets. Maintains a variety of standard office and specialized records and files; creates and maintains spreadsheets and databases to track petitions, files, activities and services. Maintains all student supporting documentation to meet retention and audit requirements; maintains and ensures the confidentiality of all student documents and records in accordance with the Family Educational Rights and Privacy Act and established District policies and procedures. As assigned, accepts payments and cash receipts for parking, child care, tuition and other payments; closes and balances cash drawer; issues student identification cards. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES Provides backup for other departments or division office administrative support staff. Assists with responding to subpoenas for student records and enrollment verifications. Interacts with other departments and with state and federal programs on behalf of the department/ program or a student. Performs related duties as assigned. Employment Standards / Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Modern office practices, procedures and equipment including computers and applicable software programs. Department services, program goals, objectives, policies, procedures and practices. Customer service practices and telephone etiquette. District student recordkeeping practices and procedures for processing student information and interpreting input and output data utilizing District computer systems used for admissions and records functions. Policies, procedures, goals and objectives of a college admissions and records department. The Family Educational Rights and Privacy Act and other District, state and federal laws, rules, regulations and policies governing student admissions and records. Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation. Safety policies and safe work practices applicable to the assignment. Basic principles and practices of employee work guidance and direction. Uses and operations of scanners, phone systems, computers, standard business software, and database and spreadsheet applications. Skills and Abilities to: Assign and review the work of assigned staff. Provide customer service in person and over the phone, sometimes to confrontational individuals. Interpret, explain and apply District, departmental and administrative policies, procedures and practices. Prepare clear and accurate reports, documents, data entries and files at an acceptable speed. Determine work priorities during peak workload periods, using sound judgment in the application of policies, rules, regulations and standard operating procedures. Organize and maintain physical and electronic files. Make mathematical calculations. Maintain confidentiality of District and student files and records. Track and report statistical information utilizing complex spreadsheets and databases. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software. Type accurately at a speed necessary to meet the requirements of the position. Represent the District effectively to students, customers and the public. Exercise tact and diplomacy in dealing with sensitive, complex and confidential student situations. Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE Graduation from high school or GED equivalent, and at least three years of progressively responsible experience involving admissions, enrollment and student records; or an equivalent combination of training and experience. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS Some assignments may require a valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk and stand; and lift up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions subject to frequent public contact and interruption; and intermittent exposure to individuals acting in a disagreeable fashion. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process Only the most qualified applicants will be invited to interview for the assignment. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page .
Mar 07, 2024
Temporary
General Purpose Under general supervision, performs routine to complex administrative support and technical duties to support student enrollment, registration and access to records; performs complex data entry, tracking and reporting processes; processes exception petitions and resolves standard student enrollment issues; performs registration and enrollment duties for nonstandard programs requiring manual processes; and performs related duties as assigned. Essential Duties & Responsibilities The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class. Provides day-to-day lead work guidance and direction to other staff and student aides; assigns, schedules and monitors work for completeness, accuracy and conformance with District, department and legal/regulatory requirements and standards; provides information, instruction and training on work procedures and technical, legal and regulatory requirements. Performs routine to complex front counter and web room admissions and records duties; answers questions from and assists returning, currently enrolled and prospective students with registering, adding or dropping courses, payments and access to official records; distributes and accepts and reviews for completeness and accuracy various forms and petitions; provides information and validates student eligibility for particular programs, classes or early enrollment; responds to questions and complaints. Answers escalated student questions regarding policies, procedures, programs and services including clarification of course and program enrollment requirements and department processes and procedures; verifies student eligibility and program participation for enrollment, registration and proper documentation purposes; overrides holds and processes petitions following established guidelines; researches and prepares documentation for nonstandard petitions and requests requiring a higher level of approval. Provides technical assistance and information to students, faculty and staff regarding eligibility, required documentation, processing requirements and fees; explains applications, requirements and correct procedures for completion of forms, applications and processes and restrictions; reviews completed forms for accuracy and completeness; assists departments with dual enrollment, cohort and other programmatic enrollments and registration processes. Receives and inputs a variety of student information into computer systems; downloads instructors' rosters, unit and grade reports and prepares for review and approval; researches information in computer systems; assists with the preparation of forms and documentation; verifies accuracy of information with third parties; tracks students in College services and programs. Documents and enters into applicable computer systems grade changes, course repeats, unit and grade point average calculations and other student activity to update student academic records and ensure accurate accounting of student records; assists with grade intake at semester end; researches and resolves enrollment and transcript problems such as duplicate accounts and conflicting/inaccurate information. Prepares and compiles packets of materials; receives, opens and processes returned mail; prepares regular and bulk mailings; scans or copies various documents and materials; duplicates, assembles and distributes packets. Maintains a variety of standard office and specialized records and files; creates and maintains spreadsheets and databases to track petitions, files, activities and services. Maintains all student supporting documentation to meet retention and audit requirements; maintains and ensures the confidentiality of all student documents and records in accordance with the Family Educational Rights and Privacy Act and established District policies and procedures. As assigned, accepts payments and cash receipts for parking, child care, tuition and other payments; closes and balances cash drawer; issues student identification cards. Demonstrates sensitivity to and understanding of historically minoritized groups and participates in professional development activities to increase cultural competency to enhance equity-minded practices within the District. OTHER DUTIES Provides backup for other departments or division office administrative support staff. Assists with responding to subpoenas for student records and enrollment verifications. Interacts with other departments and with state and federal programs on behalf of the department/ program or a student. Performs related duties as assigned. Employment Standards / Minimum Qualifications KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: Modern office practices, procedures and equipment including computers and applicable software programs. Department services, program goals, objectives, policies, procedures and practices. Customer service practices and telephone etiquette. District student recordkeeping practices and procedures for processing student information and interpreting input and output data utilizing District computer systems used for admissions and records functions. Policies, procedures, goals and objectives of a college admissions and records department. The Family Educational Rights and Privacy Act and other District, state and federal laws, rules, regulations and policies governing student admissions and records. Practices and techniques of sound business communication; correct English usage, including spelling, grammar and punctuation. Safety policies and safe work practices applicable to the assignment. Basic principles and practices of employee work guidance and direction. Uses and operations of scanners, phone systems, computers, standard business software, and database and spreadsheet applications. Skills and Abilities to: Assign and review the work of assigned staff. Provide customer service in person and over the phone, sometimes to confrontational individuals. Interpret, explain and apply District, departmental and administrative policies, procedures and practices. Prepare clear and accurate reports, documents, data entries and files at an acceptable speed. Determine work priorities during peak workload periods, using sound judgment in the application of policies, rules, regulations and standard operating procedures. Organize and maintain physical and electronic files. Make mathematical calculations. Maintain confidentiality of District and student files and records. Track and report statistical information utilizing complex spreadsheets and databases. Effectively engage and support historically minoritized groups by addressing issues of equity and improving culturally responsive service-oriented practices. Communicate effectively, both orally and in writing. Understand and follow written and oral instructions. Operate a computer and use standard business software. Type accurately at a speed necessary to meet the requirements of the position. Represent the District effectively to students, customers and the public. Exercise tact and diplomacy in dealing with sensitive, complex and confidential student situations. Establish and maintain effective working relationships with all those encountered in the course of work. EDUCATION AND EXPERIENCE Graduation from high school or GED equivalent, and at least three years of progressively responsible experience involving admissions, enrollment and student records; or an equivalent combination of training and experience. LICENSES, CERTIFICATES AND OTHER REQUIREMENTS Some assignments may require a valid California driver's license and the ability to maintain insurability under the District's vehicle insurance program. PHYSICAL AND MENTAL DEMANDS The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk and stand; and lift up to 10 pounds and occasionally up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, employees are regularly required to use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret situations; learn and apply new information or skills; perform highly detailed work; work on multiple, concurrent tasks; work with frequent interruptions; work under intensive deadlines; and interact with District managers, staff, the public and others encountered in the course of work. WORKING ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees work under typical office conditions subject to frequent public contact and interruption; and intermittent exposure to individuals acting in a disagreeable fashion. The employee may be required to travel to locations other than assigned work site and to adjust to work schedule changes and requirements to work overtime. Assessment Process Only the most qualified applicants will be invited to interview for the assignment. Full-time permanent positions provide an attractive benefit package which includes health, dental and vision coverage for the employee and eligible dependents, as well as life insurance and disability coverage for employees.Part-time positions are paid hourly, with limited benefits. For a detailed list of benefits, visit our benefits page .
CITY OF LAGUNA BEACH, CA
Laguna Beach, California, United States
Description A 4% Cost of Living Increase is scheduled for 07/01/2024. The City of Laguna Beach is thrilled to announce that we are now accepting applications for the role of Senior Planner within our Community Development’s Planning Division. Join our diverse and dynamic team to collaborate with Planning Managers and leadership in serving the Laguna Beach community. This position will report directly to the Planning Manager. As a Senior Planner, you will be responsible for performing professional-level tasks in current and advanced planning and will provide information and assistance to city policymakers, developers, the community, and the public on zoning, planning, housing, historic, and development related matters. What you’ll be great at: Building Positive Working Relationships - Team Player Obtaining Facts and Data On Issues or Questions Understanding, Interpreting, and Ensuring Compliance with Local and State Laws and Regulations Critical Thinking and Decision Making Engaging Effectively in Dialogue, and Communicating Effectively in Writing Engaging Others for Input, Contribution, and Shared Responsibility for Outcomes Reaching Mutually Satisfying Agreements and Compromises Presenting Self as a Positive Representative of the Organization A Passion for Delivering Outstanding Customer Service Exciting Projects You’ll Be Contributing to: Laguna Canyon Specific Plan Comprehensive Zoning Code update The City’s Historic Preservation Program Examples of Duties The normal duties for this position can be found in the job description for Senior Planner. They are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Qualifications Any combination of education and experience demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education: A Bachelor's Degree or equivalent in architecture, planning, urban or environmental studies, geography, public administration, business management or a closely related field is required. A Master's degree is highly desired. Experience: Four years of responsible work experience in the field of planning in a public agency is required. Six years is preferred. License/Certificate Requirements: Due to the performance of some field duties, which may require the operation of a personal or City vehicle, a valid California Driver's license and an acceptable driving record are required. An American Institute of Certified Planners (AICP) Certification is highly desired. Supplemental Information Application/Selection Process: Applications will be accepted on a continuous basis with a first review on March 29, 2024. Applications will be screened carefully and selected applicants will be invited to participate in the Structured Panel Interview. The appointing hiring authority will further review the job-related qualifications of those deemed eligible for hire before making selection decisions. The selection process may be modified based on the needs of the City. Pre-Placement Process: The selected candidate must successfully pass a fingerprint check with the State Department of Justice, a pre-placement physical and drug test, educational and employment verification, and reference check(s). Why work for Laguna Beach: Laguna Beach is a beautiful coastal city located in Orange County, California, with a vibrant art scene and cultural events. We offer competitive compensation and benefits packages, including City paid health insurance for employees, retirement plans, and paid time off. The City has a strong commitment to its employees, providing opportunities for professional growth and development through training and education programs. Benefits for Laguna Beach Municipal Employees' Association (MEA) Retirement : The City offers membership in the California Public Employees Retirement System (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS. 2% at 62 for PEPRA CalPERS members, or 2.5% at 55 for Classic CalPERS members. Health Coverage: The City covers the medical and dental insurance premium costs for employee-only and provides a contribution towards dependent premium costs. A medical insurance waiver program is available for employees covered by medical insurance other than the City’s medical insurance. Vacation: Vacation leave accrues at a rate of 96 hours per year. This increases to 136 hours per year after five years of service, and to 176 hours per year after nine years of service. A cash-out option exists for accrued vacation time. Holiday: The City provides 90 hours for 11 paid holidays per year. Sick Leave: Sick leave accrues at a rate of 80 hours per year. Unused sick leave is available for cash-in at 50% value into your Retirement Health Savings (RHS) account. Retirement Health Savings Plan: The City, on your behalf, deposits a monthly pre-tax contribution of $100 into your RHS account. Life Insurance: The City provides a life insurance benefit in the amount of $50,000, including coverage for Accidental Death and Dismemberment and Long-term Disability. Pay Plan: The basic pay ranges are composed of 8 steps, with each step varying by approximately 5%. Acting Pay: Employees will receive an additional 5% of their current base salary for working out of classification for 15 or more consecutive workdays. Alternate Work Schedule: City Hall is currently operating on a 9/80 work schedule. Other work schedules may be available including, but not limited to, a 4/10, 9/80, 5/8 or other work schedule as may suit the operational needs of the City. Alternate work schedules are subject to City Manager approval. Other Benefits : The City offers a Flexible Spending Account, Educational Reimbursement Program, Employee Assistance Program, Exceptional Performance Pay Program, and Bilingual Pay Program.
Mar 16, 2024
Full Time
Description A 4% Cost of Living Increase is scheduled for 07/01/2024. The City of Laguna Beach is thrilled to announce that we are now accepting applications for the role of Senior Planner within our Community Development’s Planning Division. Join our diverse and dynamic team to collaborate with Planning Managers and leadership in serving the Laguna Beach community. This position will report directly to the Planning Manager. As a Senior Planner, you will be responsible for performing professional-level tasks in current and advanced planning and will provide information and assistance to city policymakers, developers, the community, and the public on zoning, planning, housing, historic, and development related matters. What you’ll be great at: Building Positive Working Relationships - Team Player Obtaining Facts and Data On Issues or Questions Understanding, Interpreting, and Ensuring Compliance with Local and State Laws and Regulations Critical Thinking and Decision Making Engaging Effectively in Dialogue, and Communicating Effectively in Writing Engaging Others for Input, Contribution, and Shared Responsibility for Outcomes Reaching Mutually Satisfying Agreements and Compromises Presenting Self as a Positive Representative of the Organization A Passion for Delivering Outstanding Customer Service Exciting Projects You’ll Be Contributing to: Laguna Canyon Specific Plan Comprehensive Zoning Code update The City’s Historic Preservation Program Examples of Duties The normal duties for this position can be found in the job description for Senior Planner. They are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Qualifications Any combination of education and experience demonstrating the ability to effectively and successfully perform the duties of the position is considered qualifying. A typical combination is as follows: Education: A Bachelor's Degree or equivalent in architecture, planning, urban or environmental studies, geography, public administration, business management or a closely related field is required. A Master's degree is highly desired. Experience: Four years of responsible work experience in the field of planning in a public agency is required. Six years is preferred. License/Certificate Requirements: Due to the performance of some field duties, which may require the operation of a personal or City vehicle, a valid California Driver's license and an acceptable driving record are required. An American Institute of Certified Planners (AICP) Certification is highly desired. Supplemental Information Application/Selection Process: Applications will be accepted on a continuous basis with a first review on March 29, 2024. Applications will be screened carefully and selected applicants will be invited to participate in the Structured Panel Interview. The appointing hiring authority will further review the job-related qualifications of those deemed eligible for hire before making selection decisions. The selection process may be modified based on the needs of the City. Pre-Placement Process: The selected candidate must successfully pass a fingerprint check with the State Department of Justice, a pre-placement physical and drug test, educational and employment verification, and reference check(s). Why work for Laguna Beach: Laguna Beach is a beautiful coastal city located in Orange County, California, with a vibrant art scene and cultural events. We offer competitive compensation and benefits packages, including City paid health insurance for employees, retirement plans, and paid time off. The City has a strong commitment to its employees, providing opportunities for professional growth and development through training and education programs. Benefits for Laguna Beach Municipal Employees' Association (MEA) Retirement : The City offers membership in the California Public Employees Retirement System (CalPERS). The retirement formula is based on appointment date and membership status with CalPERS. 2% at 62 for PEPRA CalPERS members, or 2.5% at 55 for Classic CalPERS members. Health Coverage: The City covers the medical and dental insurance premium costs for employee-only and provides a contribution towards dependent premium costs. A medical insurance waiver program is available for employees covered by medical insurance other than the City’s medical insurance. Vacation: Vacation leave accrues at a rate of 96 hours per year. This increases to 136 hours per year after five years of service, and to 176 hours per year after nine years of service. A cash-out option exists for accrued vacation time. Holiday: The City provides 90 hours for 11 paid holidays per year. Sick Leave: Sick leave accrues at a rate of 80 hours per year. Unused sick leave is available for cash-in at 50% value into your Retirement Health Savings (RHS) account. Retirement Health Savings Plan: The City, on your behalf, deposits a monthly pre-tax contribution of $100 into your RHS account. Life Insurance: The City provides a life insurance benefit in the amount of $50,000, including coverage for Accidental Death and Dismemberment and Long-term Disability. Pay Plan: The basic pay ranges are composed of 8 steps, with each step varying by approximately 5%. Acting Pay: Employees will receive an additional 5% of their current base salary for working out of classification for 15 or more consecutive workdays. Alternate Work Schedule: City Hall is currently operating on a 9/80 work schedule. Other work schedules may be available including, but not limited to, a 4/10, 9/80, 5/8 or other work schedule as may suit the operational needs of the City. Alternate work schedules are subject to City Manager approval. Other Benefits : The City offers a Flexible Spending Account, Educational Reimbursement Program, Employee Assistance Program, Exceptional Performance Pay Program, and Bilingual Pay Program.
Los Angeles World Airports
City Of Los Angeles, California, United States
job description The Facilities Management Division has a Senior Communications Operator II position available for an emergency appointment or transfer opportunity A Senior Communications Operator II supervises, assigns, reviews and evaluates the work of Communication Information Representatives (CIR's) who operate a Centrex console two-way radio, telephone console and Maximo software. Handles complex calls when needed. May serve as a back-up for CIR's involved in dispatching and call taking to meet operational needs. Provides training to all Communications Information Representatives (ClR) on dispatch procedures; Maximo usage; customer service; and other skills necessary to perform the duties of the Maintenance Dispatch Desk. Conducts an analysis of workload indicators and quality assurance to ensure priorities and goals are met. Interacts daily with department management, subordinates, City staff and the public. Perform timekeeping duties of issuing overtime, coordinate staffing schedules, and resolve conflicts. Must maintain constant situational awareness by monitoring all airport-related events. Escalate all emergency situations indicating a compromise to the functional integrity of LAWA facilities and systems to the appropriate ARCC Staff, managers and directors for the necessary emergency response coordination (e.g., electrical power shutdowns, water, sewage, or gas line breaks, information pertaining to fire/life/safety/security threat). Requirement(s) / Minimum Qualifications: Two years of full-time paid experience as a Communications Information Representative with the City of Los Angeles. In accordance with Los Angeles City Ordinance 187134, candidates must meet the minimum requirement of being fully vaccinated against COVID-19 or receive an exemption and report their vaccination status prior to being hired by the hiring City department. The ordinance is available at https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . ***Note: 9/80 Schedule, Swing Shift- 1:45 PM - 11:15 PM. Application/Resume review prior to interview selection WILL CONSIDER PAYGRADE ADVANCEMENT How to apply All interested candidates should submit a completed City application to FMUGHIRING@lawa.org; ATTN: Briana McGee. Deadline to submit should be no later than 4:00pm Wednesday, May 8, 2024. Emergency Appointment An emergency appointment is not a regular appointment. It is a temporary appointment which does not require that you successfully compete in the Civil Service examination process. The appointment may not exceed one year and must be terminated immediately when a regular appointment can be made from an eligible list. No emergency appointment can exceed one year. (City Charter Section 1013). For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Closing Date/Time: 5/8/24
Apr 25, 2024
job description The Facilities Management Division has a Senior Communications Operator II position available for an emergency appointment or transfer opportunity A Senior Communications Operator II supervises, assigns, reviews and evaluates the work of Communication Information Representatives (CIR's) who operate a Centrex console two-way radio, telephone console and Maximo software. Handles complex calls when needed. May serve as a back-up for CIR's involved in dispatching and call taking to meet operational needs. Provides training to all Communications Information Representatives (ClR) on dispatch procedures; Maximo usage; customer service; and other skills necessary to perform the duties of the Maintenance Dispatch Desk. Conducts an analysis of workload indicators and quality assurance to ensure priorities and goals are met. Interacts daily with department management, subordinates, City staff and the public. Perform timekeeping duties of issuing overtime, coordinate staffing schedules, and resolve conflicts. Must maintain constant situational awareness by monitoring all airport-related events. Escalate all emergency situations indicating a compromise to the functional integrity of LAWA facilities and systems to the appropriate ARCC Staff, managers and directors for the necessary emergency response coordination (e.g., electrical power shutdowns, water, sewage, or gas line breaks, information pertaining to fire/life/safety/security threat). Requirement(s) / Minimum Qualifications: Two years of full-time paid experience as a Communications Information Representative with the City of Los Angeles. In accordance with Los Angeles City Ordinance 187134, candidates must meet the minimum requirement of being fully vaccinated against COVID-19 or receive an exemption and report their vaccination status prior to being hired by the hiring City department. The ordinance is available at https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . ***Note: 9/80 Schedule, Swing Shift- 1:45 PM - 11:15 PM. Application/Resume review prior to interview selection WILL CONSIDER PAYGRADE ADVANCEMENT How to apply All interested candidates should submit a completed City application to FMUGHIRING@lawa.org; ATTN: Briana McGee. Deadline to submit should be no later than 4:00pm Wednesday, May 8, 2024. Emergency Appointment An emergency appointment is not a regular appointment. It is a temporary appointment which does not require that you successfully compete in the Civil Service examination process. The appointment may not exceed one year and must be terminated immediately when a regular appointment can be made from an eligible list. No emergency appointment can exceed one year. (City Charter Section 1013). For candidates seeking initial City employment, in accordance with Los Angeles City Ordinance 187134, information regarding COVID-19 vaccination requirements as conditions of employment may be found at: https://clkrep.lacity.org/onlinedocs/2021/21-0921_ord_187134_8-24-21.pdf . Closing Date/Time: 5/8/24
State of Missouri
Clayton, Missouri, United States
Senior Court Clerk A position with the Missouri Judiciary provides you the opportunity to work with a variety of exceptional, hardworking people and to gain a valuable and rewarding career. It takes many types of talent to advance the mission of the Missouri Judiciary and to keep operations running smoothly. Our positions offer competitive benefit programs, growth opportunities and the ability to work with people in your community. We are recruiting to fill a Senior Court Clerk position which is highly responsible advanced work using an electronic filing system in a court within the Missouri State Court System. Work involves responsibility for court case processing which may require the application of independent judgment and the application of statutes, policies and regulations, with minimal supervision. Work requires frequent interaction with the public providing exceptional customer service. Work may also involve financial record keeping within an automated case management system; providing direct support for a circuit judge or associate circuit judge providing a full range of responsibilities within the division's jurisdiction; or supervision of other staff. General Duties: Perform technical clerical work in the Courtroom Services Department - Substitute Courtroom Clerk which will include the following: provide technical clerical support for Associate Judges, Circuit Judges, or a Commissioner in a division; serve in the courtroom; assist in preparing judge's docket; note continuances; administer oath to witnesses and jurors; make minute entries in the court's automated case management system (JIS) to reflect case progress, which may include scanning documents and attaching to the appropriate docket code; contact attorneys and other court personnel to resolve discrepancies discovered in reviewing records; prepare a variety of orders, documents and correspondence for judge; prepare various statistical reports; operate sound recording machine; answer inquiries and furnish information to attorneys, court personnel and the general public by telephone and in person; and perform other duties. Other key responsibilities include: (The following duties are representative of this position, not comprehensive.) Performs case processing in receiving and initiating case files; performs technical duties such as reviewing judgments, preparing warrants, summonses, garnishments and executions, bond settings, and docket control. Reviews legal documents for necessary information required for filing; determines processing required and takes necessary action in accordance with court rules requiring a detailed knowledge of applicable terminology, rules, and procedures. Performs accounting duties in receiving and disbursing monies, reconciles financial accounts, and prepares daily and monthly financial reports. Provides information and customer assistance in person, via telephone, email or other mediums (without giving legal advice) (i.e., pro se litigants, attorneys, reporters, law enforcement, other judicial agencies, co-workers, supervisors, and judges). Prepares a variety of documents related to court operations including court orders, court calendars, notices of hearings, court appearances or reports; coordinates the flow of documents necessary for court assignments; and properly queues electronically filed proceedings for processing. Desired skills and knowledge: (This job description does not include specific physical requirements necessary to perform the job, such as, carrying, standing and lifting. Such requirements vary from position to position and may be determined by the appointing authority) Advanced knowledge of court procedures and policies, legal documents, laws and legal factors pertaining to the court. Advanced knowledge of organization operations, functions and scope of authority of the court. Ability to work independently and manage time effectively while handling a high-volume workload in an environment subject to frequently changing priorities and high stress. Ability to exercise good judgment and make independent decisions in accordance with general policy and objectives. Ability to maintain a variety of complex records and prepare reports from an automated system. Minimum qualifications: (Equivalent combination of relevant education and experience may be substituted on a year for year basis provided a high school diploma or GED has been obtained): Associate's Degree in a related field or at least 60 semester hours from an institution of higher learning and two years of varied administrative experience performing a wide range of technical office duties. EMPLOYEES MAY BE EXPOSED TO : Evidence and testimony that may be disturbing, such as photographs of violent scenes and victims and or sexually explicit material; evidence that may include syringes, drugs, weapons and blood; the public who may potentially be verbally or physically abusive, allergens, such as perfumes and dust; and unpleasant odors, such as unwashed clothing or chemicals offered into evidence. We are an Equal Opportunity Employer and have a strong commitment to diversity in all its forms. We are particularly interested in receiving applications from a broad spectrum of qualified people who will assist us in demonstrating our essential values of excellence, integrity, justice, stewardship, teamwork and partnership.
Mar 28, 2024
Full Time
Senior Court Clerk A position with the Missouri Judiciary provides you the opportunity to work with a variety of exceptional, hardworking people and to gain a valuable and rewarding career. It takes many types of talent to advance the mission of the Missouri Judiciary and to keep operations running smoothly. Our positions offer competitive benefit programs, growth opportunities and the ability to work with people in your community. We are recruiting to fill a Senior Court Clerk position which is highly responsible advanced work using an electronic filing system in a court within the Missouri State Court System. Work involves responsibility for court case processing which may require the application of independent judgment and the application of statutes, policies and regulations, with minimal supervision. Work requires frequent interaction with the public providing exceptional customer service. Work may also involve financial record keeping within an automated case management system; providing direct support for a circuit judge or associate circuit judge providing a full range of responsibilities within the division's jurisdiction; or supervision of other staff. General Duties: Perform technical clerical work in the Courtroom Services Department - Substitute Courtroom Clerk which will include the following: provide technical clerical support for Associate Judges, Circuit Judges, or a Commissioner in a division; serve in the courtroom; assist in preparing judge's docket; note continuances; administer oath to witnesses and jurors; make minute entries in the court's automated case management system (JIS) to reflect case progress, which may include scanning documents and attaching to the appropriate docket code; contact attorneys and other court personnel to resolve discrepancies discovered in reviewing records; prepare a variety of orders, documents and correspondence for judge; prepare various statistical reports; operate sound recording machine; answer inquiries and furnish information to attorneys, court personnel and the general public by telephone and in person; and perform other duties. Other key responsibilities include: (The following duties are representative of this position, not comprehensive.) Performs case processing in receiving and initiating case files; performs technical duties such as reviewing judgments, preparing warrants, summonses, garnishments and executions, bond settings, and docket control. Reviews legal documents for necessary information required for filing; determines processing required and takes necessary action in accordance with court rules requiring a detailed knowledge of applicable terminology, rules, and procedures. Performs accounting duties in receiving and disbursing monies, reconciles financial accounts, and prepares daily and monthly financial reports. Provides information and customer assistance in person, via telephone, email or other mediums (without giving legal advice) (i.e., pro se litigants, attorneys, reporters, law enforcement, other judicial agencies, co-workers, supervisors, and judges). Prepares a variety of documents related to court operations including court orders, court calendars, notices of hearings, court appearances or reports; coordinates the flow of documents necessary for court assignments; and properly queues electronically filed proceedings for processing. Desired skills and knowledge: (This job description does not include specific physical requirements necessary to perform the job, such as, carrying, standing and lifting. Such requirements vary from position to position and may be determined by the appointing authority) Advanced knowledge of court procedures and policies, legal documents, laws and legal factors pertaining to the court. Advanced knowledge of organization operations, functions and scope of authority of the court. Ability to work independently and manage time effectively while handling a high-volume workload in an environment subject to frequently changing priorities and high stress. Ability to exercise good judgment and make independent decisions in accordance with general policy and objectives. Ability to maintain a variety of complex records and prepare reports from an automated system. Minimum qualifications: (Equivalent combination of relevant education and experience may be substituted on a year for year basis provided a high school diploma or GED has been obtained): Associate's Degree in a related field or at least 60 semester hours from an institution of higher learning and two years of varied administrative experience performing a wide range of technical office duties. EMPLOYEES MAY BE EXPOSED TO : Evidence and testimony that may be disturbing, such as photographs of violent scenes and victims and or sexually explicit material; evidence that may include syringes, drugs, weapons and blood; the public who may potentially be verbally or physically abusive, allergens, such as perfumes and dust; and unpleasant odors, such as unwashed clothing or chemicals offered into evidence. We are an Equal Opportunity Employer and have a strong commitment to diversity in all its forms. We are particularly interested in receiving applications from a broad spectrum of qualified people who will assist us in demonstrating our essential values of excellence, integrity, justice, stewardship, teamwork and partnership.