Position Scope
Under close supervision, performs a variety of clerical and customer service functions; collects and enters data, processes documents; responsible for reports, marketing, calendars and supports both social services and senior programs.
Primary Duties and Responsibilities
The following duties are not intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Prepares meeting agendas and presentation materials; takes and transcribes meeting minutes, and prepares summaries for distribution.
- Prepares correspondence and other documents on a wide variety of subjects requiring knowledge of the procedures and policies of the assigned division; edits and processes memoranda, technical documents and other communications.
- Maintains department files; compiles statistical data; prepares a variety of technical and statistical reports; updates manual and computer records and tracking systems; compiles management reports.
- Resolves routine problems and customer service inquiries within scope of authority; screens and routes calls to appropriate individuals, takes and delivers messages.
- Provides information and assistance to clients and others having business with the City; assists customers; completes intake forms; answers phones; responds to requests for information within the span of authority.
- Creates, maintains and monitors social media, newsletters and additional marketing materials as necessary.
- Performs basic office duties, such as copying, filing, faxing, preparing, sorting and distributing mail and entering data into spreadsheets and/or automated financial accounting system.
- Assists with program, staff and transportation calendars and schedules.
- Performs other duties as required.
Minimum Qualifications & Position Requirements
Education and Experience:High School diploma or GED equivalent, with three (3) years of customer service or administrative experience; OR an equivalent combination of education and experience.
Preferred: bilingual skills; experience in social service and/or senior adult programming.
Necessary Knowledge, Skills and Abilities:Knowledge of:- City policies and procedures.
- Principles of record keeping and records management.
Skill in:- Maintaining accurate and interrelated financial records, and identifying and reconciling errors.
- Operating a personal computer utilizing a variety of business software.
- Collecting, tabulating, organizing, evaluating, analyzing, and presenting data and information.
- Effective oral and written communication.
Ability to:- Provide quality customer service to internal and external clients.
- Work effectively with other departments throughout the organization.
- Manage time efficiently to meet deadlines.
- Perform mathematical computations.
- Work in a fast-paced environment.
- Establish and maintain positive, effective working relationships with those contacted in the performance of work.
Additional Information
Physical Demands / Work Environment: Work is primarily performed in an office environment.
Reports To: Senior Center Manager
Work Schedule: Generally Monday - Friday, 8:00am - 5:00pm
EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
Employee Benefits & Wellness
The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined.
For complete Benefit Plan & Wellness Information, please visit the City website at:
Benefits & Wellness
City benefit plans are subject to change at any time.
Closing Date/Time: 5/8/2024 6:00 PM Mountain
