Quality Assurance Specialist

  • Merced County, CA
  • Merced, California
  • Sep 11, 2024
Full Time Clerical and Administrative Support
  • Salary: $54,412.80 - $66,206.40 Annually USD

Job Description

Examples of Duties

Duties may include, but are not limited to, the following:

  • Plans and organizes administrative studies and quality assurance standards related to the activities or operation of the Mental Health department.
  • Obtains required information and data for analysis.
  • Prepares for and conducts compliance reviews in accordance with internal, State and Federal guidelines and instructions including Medi-cal and Medi-care.
  • Develops interim and annual written compliance review reports, identifying problems/issues needing corrective actions.
  • Prepares and conducts presentations.
  • Develops and prepares corrective action plans
  • Monitors service delivery capacity, accessibility and beneficiary satisfaction.
  • Updates compliance review guidelines/instructions and makes changes to ensure compliance.
  • Acts as liaison with Federal, State, and county agencies, businesses and professional groups.
  • May provide information to or serve on the Quality Improvement Committee.
  • Provide technical assistance to staff on administrative and analytical matters.
  • Identify training needs necessary to ensure compliance with Federal and State regulations.
  • Conduct training on compliance review procedures.
  • Maintains records and statistics.
  • Prepares technical reports, correspondence, and other written materials.


Minimum Qualifications

Education:
Equivalent to graduation from a four (4) year college or university with a degree in public or business administration, data processing, economics, or a related area. (Experience in administrative or systems analysis, quality improvement, compliance monitoring and reporting, or closely related area may substitute for the required education on a year-for-year basis).

Essential Functions

ESSENTIAL FUNCTIONS

  • Operate a personal computer and other office equipment.
  • Communicate effectively with others in person and over the telephone.
  • Analyze data, interpret directions, procedures and regulations, and develop appropriate responses.
  • Perform job duties under stressful conditions and respond appropriately to situations.
  • Maintain confidential information in accordance with legal standards and/or County regulations.
  • Make presentations.
  • Frequent use of depth perception, peripheral vision and color perception.
  • Frequently lift, carry, reach, push, pull, twist and manipulate large and small objects.
  • Kneel, bend, twist, squat, balance and crawl.
  • Frequent use of hand-eye coordination.
  • Frequent use of data entry device including repetitive hand and arm motion.
  • Occasionally lift and carry up to 40 pounds.
  • Normal dexterity, frequent holding and grasping.

  • Regular attendance is an essential function.

Knowledge of:
  • Laws, rules, regulations, procedures, documents and terminology related to departmental activities.
  • Principles, practices and methods of administrative and organizational analysis.
  • Principles, methods and techniques of effective interviewing, and negotiating.
  • Methods and techniques of training staff.
  • Methods, techniques and resources of investigative research.
  • Correct English usage, including grammar, spelling and punctuation.
  • Business computer applications, particularly as related to statistical analysis.
  • Statistical and comparative analyst techniques and formulae.

Ability to:
  • Analyze information and situations and using sound independent judgment to make decisions and determine appropriate courses of action.
  • Collect, evaluate, and interpret varied information and data.
  • Train staff in work procedures.
  • Prepare clear, concise, and complete reports and other written materials.
  • Maintain accurate records and files.
  • Maintain confidentiality.
  • Establish and maintain effective working relationships.


HOLIDAYS & LEAVES
VACATION

10 days the first 5 years of continuous employment (limited to a maximum of 160 hours), 15 days in the second 5 years of continuous employment (limited to a maximum of 240 hours), and 20 days after 10 years of continuous employment (limited to a maximum of 320 hours).

SICK LEAVE

0.0462 hours sick leave for each paid regularly scheduled work hour. 12 days (96 hours per year) with unlimited accumulation. Optional annual buy back of a portion of accumulated sick leave hours upon meeting certain criteria.

HOLIDAYS

Twelve paid holidays annually plus one optional holiday.

BEREAVEMENT LEAVE

Three (3) regularly scheduled work days or five (5) days if distance traveled over 500 miles one-way.

INSURANCE
HEALTH INSURANCE

Medical Insurance - Merced County offers multiple Medical Plans and contributes towards employee and dependent premiums. Medical plan availability varies based on bargaining units.

  • Anthem 500 EPO
  • Anthem 1500 EPO
  • Anthem HDHP (High Deductible Medical Plan) with Health Savings Account (HSA)
  • Anthem HDHP (High Deductible Medical Plan) without Health Savings Account (HSA)
Dental Insurance -Delta Dental
  • County pays 100% of the premium for employees and 50% for dependent(s)
Vision Insurance - VSP
  • County pays 100% of the premium for employees and 50% for dependent(s)
DISABILITY INSURANCE
State Disability Insurance (SDI)
  • Merced County non-management employees are enrolled in the State Disability Insurance Program (SDI). Premiums for this insurance are paid by the employee. This insurance is administered solely by the State, who determines eligibility and payments. Benefit amounts are based on the quarter with the highest wages earned within the base period.
LIFE INSURANCE
County-paid Life and Accidental Death & Dismemberment Insurance
  • Represented Employees $10,000

Voluntary Term and Whole Life Insurance are available - premium paid by employee

RETIREMENT
DEFERRED COMPENSATION

The County offers a 457 Deferred Compensation Plan. Employees choose their investment funds and can make pretax contributions to the plan up to the maximum allowable.

MERCED COUNTY EMPLOYEE RETIREMENT ASSOCIATION


The retirement plan is a defined benefit plan administered pursuant to the County Employees Retirement Law of 1937 and other provisions of the California Government Code. MCERA members also pay into Social Security.The applicable benefit formula is dependent upon your hire date with an MCERA employer; yourpension amount will be determined by your age, years of service and final compensation amount.

EXTRA HELP EMPLOYEES DO NOT QUALIFY FOR COUNTY BENEFITS.

EMPLOYEE PROGRAMS
EMPLOYEE ASSISTANCE PROGRAM (EAP)

Anthem EAP services provide up to five face-to-face counseling sessions per incident and provides a toll-free "800" hotline available 24/7 for emergencies and crisis intervention. EAP services include counseling services, legal services, financial services and work-life resource services.

EMPLOYEE TICKETS, COUPONS, and DISCOUNTS

The County of Merced has partnered with Employee Savings Tickets to provide discounted coupons and tickets for all county employees to attractions throughout the state and out-of-state. The discounts and coupons are available for shopping, movies, sporting events, theme parks, zoos and aquariums and much more.

THIS BULLETIN IS NOT A CONTRACT AND DOES NOT CREATE CONTRACTUAL OR LEGAL RIGHTS ON BEHALF OF ANY EMPLOYEE. THIS BULLETIN IS SUBJECT OF BEING SUPPLEMENTED, MODIFIED, WITHDRAWN OR OTHERWISE CHANGED PENDING LABOR AGREEMENTS AND/OR AT THE DISCRETION OF THE COUNTY EXECUTIVE OFFICER OR AS THE BOARD OF SUPERVISORS DEEM NECESSARY.

For answers to specific questions regarding employee benefits, please call Human Resources at 209.385.7682.


Closing Date/Time: Continuous

Job Address

Merced, California United States View Map