Pay Range: $27.73 - $36.05/hr. Job Posting Closing on: Thursday, September 12, 2024 Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.
Work Schedule: Monday - Friday; candidate must be able to work nights, weekends, and holidays with possibly no advance notice as needed. The individual will also be required to be on call.
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
The City of Fort Worth Water Department has a Meter Services Supervisor job in the Meter Services Section. This is a fast-paced environment with a sense of urgency and quick response to internal and external customer inquiries. Oversees the daily field activities related to installing, replacing, repairing and reading water meters and all associated devices.
This Meter Services Supervisor position leads the team responsible for customer investigations, maintenance, new development, revenue recovery, surveying, delinquency, and large meter exchange/testing. The City of Fort Worth is growing at a fast pace, and this will be an exciting opportunity for someone looking for a challenging and rewarding career. The city has implemented an Advanced Metering Infrastructure system, which contributes to the City’s vision of being the “most livable and best-managed city in the country.
Minimum Qualifications: - High school diploma/GED supplemented by specialized training related to assigned operation
- Four (4) years of relevant work experience
- Possession of a valid driver’s license
- Must be able to pass the City of Fort Worth Human Performance Evaluation
- Possession of a TCEQ Class C Water Distribution Operator license
Preferred Qualifications: - Project/Contract Management Experience
- Experience working with Geographic Information Systems (GIS)
- Familiar with billing software such as S400-Cisco and asset management and work order software, Maximo or other related sofrware
- Previous experience with Automated Meter Reading (AMR) or Advanced Metering Infrastructure (AMI), either electrical, water or gas utility
- RF/Wireless Technology, Sensus FlexNet AMI and Harris MDMS
- Bilingual/Spanish
The Meter Services Supervisor core job responsibilities include: - Supervise staff, which includes prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring employees follow policies and procedures; maintaining a healthy and safe working environment; encouraging and recognizing employees; and making hiring, termination, and disciplinary decisions or recommendations.
- Develop and document training, policies, and procedures.
- Supervise all aspects of meter inventory control processes.
- Oversee all field activity using work order data and reports.
- Respond to and resolve complex and escalated customer inquiries, including internal customers, and address emergencies and after-hours customer issues while providing exceptional customer service.
- Interpret billing and delinquency policies to staff and customers.
- Promote, establish, and maintain effective working relationships with internal city departments and employees, management, contractors, utilities, and the general public.
- Manage special projects, contracts, and contractors.
- Generate daily and monthly reports, analyze data and statistics, and utilize data for day-to-day operations, including decision-making.
- Develop and implement best practices to improve operational efficiency.
- Research new industry processes and equipment for potential implementation. Collaborate with others to research trends, data, and other records to gain knowledge of equipment and machinery and inspect and investigate problem areas within the system for possible remedies.
- Monitor and track individual driver safety training and vehicle usage, handle accident reporting, fuel usage, maintenance and repair costs, and obtain the necessary services.
- Review monthly reports on vehicle expenditures and verify the information, reconciling as necessary.
WORKING CONDITIONS, the work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking, repetitive motions, climbing, balancing, pushing, pulling and lifting; depending on assignment. Incumbents may be exposed to moving mechanical parts, odors, dusts, poor ventilation, chemicals, oils, extreme temperatures, inadequate lighting, intense noises, gases and workspace restrictions.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Medium work - Depending on assignment, positions in this class typically exert up to 50 pounds of force occasionally, up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly having to move objects
Conditions of Employment The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
