Business Systems Analyst

The Position

Bargaining Unit: Local 21 - Non-Supervisory Management

Contra Costa County is excited to announce a recruitment for the countywide position of the Business Systems Analyst classification. There is currently one (1) vacancy in the Employment and Human Services Department and two (2) vacancies in the Department of Information Technology.

Why join the Contra Costa County Employment and Human Services Department?
Employment & Human Services partners with the community to deliver quality services to ensure access to resources that support, protect, and empower individuals and families to achieve self-sufficiency.

The Employment & Human Services - Information Technology division excels in agile technology, interoperability, and information sharing, helping customers, staff, and partners create a healthy, safe, and self-sufficient community. The various units within the department work closely together to deliver innovative and scalable solutions that support the advancement of citizens within the County.

Why join the Contra Costa County Department of Information Technology?
The Department of Information Technology (DoIT) has openings for two (2) full-time Business Systems Analyst positions with the Information Security team and the Applications team.

DoIT’s Information Security team works across the entire County to bring usable, consistent, and effective solutions to security challenges. When assigned to DoIT’s Security team, you will be working with stakeholders across the County to implement standards and systems. To be effective in this role you will need to build relationships with technical and non-technical staff throughout the County. The ability to clearly communicate using a variety of mediums including written documentation, presentations, and training sessions is essential to this position. You will be part of the team that is growing the County’s security culture and ensuring our ability to deliver trustworthy services to our community.

When assigned to DoIT’s Applications team, customer success with technology will be your primary objective. A mindset that thinks about processes and empowering our people with great technology is the key to success. The role will require you to work with stakeholders across many departments to understand their current challenges and translate them into human-understandable specifications for software selection and configuration that will lead to process optimization for citizens and staff. Success will require developing quality executive documentation to create stakeholder engagement and buy-in. It also requires developing detailed training materials in a variety of formats, including websites, presentations, videos, and LMS tutorial systems. The role requires strong communication skills, attention to detail, the ability to create user-friendly resources, and a getter-done-attitude that creates a sense of urgency to create improvements for our staff and citizens in Contra Costa County in a timely manner.

We are looking for someone who is:

• Detailed oriented and has a strong commitment to quality
• Focused on deliverables and has good project management skills
• Customer focused and enjoys solving problems
• Able to work with state regulatory agencies and understand the implications of new directives
• Proactive and a team player
• An innovative problem solver when it comes to software and databases
• Flexible and has the ability to work with a diverse group of people

What you may typically be responsible for:

• Managing contracts for IT or web-related services, reviewing invoices, and managing budgets
• Preparing for state monitoring, responding to findings, and ensuring correction of deficiencies
• Analyzing state directives and developing security policies and procedures ensuring compliance with laws and regulations
• Managing budgets, contracts, and communication with internal divisions and vendors
• Ensuring data quality and performing validation tasks, submitting change requests, and managing user accounts
• Identifying and analyzing problems to propose new ways to do business
• Creating training materials and providing end user support

A few reasons you might love this job:

• Your work will not be routine
• You will be responsible for providing data to help drive decisions about funding and improvement of services and programs
• You will partner with the State on problem solving and performance, especially on reaching underserved populations and communities
• Your role supports helping residents achieve self-sufficiency and businesses achieve success for a strong, vibrant economy

A few challenges you might face in this job:

• You will work in a fast-paced environment with multiple stakeholders, competing deadlines, and competing interests that may be outside the scope of the County's rules and regulations
• You will need to train staff and contractors in technical skills and regulatory compliance in a constantly changing environment
• You will need to use your influence to get cooperation from partners and contractors
• You will be using software that is complex, limited and ever changing

Competencies Required:

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Professional & Technical Expertise: Applying technical subject matter to the job
• Action & Results Focused (Taking Initiative): Initiating tasks and focusing on accomplishment
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Business Process Analysis: Defining, assessing, and improving operational processes and workflow
• Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives
• Strategic Thinking & Perspective: Evaluating immediate actions in context of achieving long range objective

To read the complete job description, please visit the website, www.cccounty.us/hr .

The eligible list established from this recruitment may remain in effect for six (6) months and other departments throughout the County may use this list to fill future vacancies.

Minimum Qualifications

Education: Possession of a bachelor’s degree from an accredited college or university in information processing, business administration, public administration, or a closely related field.

Experience: Three (3) years of full-time experience managing complex business projects which must have included two (2) years of design and project management responsibility for small and medium business applications.

Substitution: Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years. Additional qualifying education may be substituted for experience on a year-for-year basis up to a maximum of two (2) years.
Desirable Qualifications:

• Strong technical expertise, particularly with databases and reporting
• Excellent communication skills, both verbal and written
• Knowledge of workforce development
• Experience working with partners and contractors
• Supervisory experience or experience delegating work

Selection Process

Application Filing: All applicants must apply online at https://www.governmentjobs.com/careers/contracosta and submit the information as indicated on the job announcement and supplemental questionnaire by the final filing date.Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be arranged to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.Training and Experience Evaluation: Consists of an evaluation of each candidate's relevant education, training and/or experience as presented on the application and supplemental questionnaire. (Weighted 100%)Final Selection Interviews: These will be scheduled by the department once the eligible list is established.
The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment specific questions, please contact Angelica Tran at Angelica.Tran@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources Department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 9/10/2024 11:59 PM Pacific

Martinez, California United States View Map