The PositionJob Appointment: Full time, Limited Duration. This position is currently funded through 6/30/2025. Persons appointed to limited term positions will be designated as limited duration employees whose appointment shall not exceed two (2) years except for the extension of grants or funding from outside sources.
Work Schedule: Monday-Friday, 40 hours per week. Schedules vary based on need. May require after-hour, evening, weekend, and holiday response. This position is considered an essential position during inclement weather, natural disasters, and other emergencies.
Work Location: In-person. Most work will be conducted in the field, in a variety of locations throughout the city.
Benefits: Please check our benefit tab for an overview of benefit for this position
Language Pay Premium Eligible: City of Portland employees who speak one or more languages in addition to English, may be eligible to receive a “language pay differential.” This is compensation for qualifying multilingual City employees who use their language skill to assist the community. More about the language pay differential can be found here .
Union Representation: This classification was recently recognized as represented by a new labor union, City of Portland Professional Workers (CPPW). Terms and Conditions are currently being negotiated as part of a new CPPW collective bargaining agreement. To view current labor agreements, please click here .
Application Material:Please click APPLY to submit your application via the City of Portland’s online portal. You will need respond to the supplemental questions and attach a resume.
Position Summary
The Street Services Coordination Center (SSCC) has developed and implemented harm and impact reduction strategies by working directly with those experiencing homelessness on a one-on-one basis. The SSCC facilitates service navigation opportunities for individuals experiencing homelessness, and addresses health, safety, and livability concerns associated with encampments.
This work is performed by outreach workers who conduct their work out in the field by performing direct engagement with people experiencing homelessness, deescalating situations, offering services and resources, and coordinating service delivery. To learn more about the SSCC, please visit https://www.portland.gov/sscc/about .
Outreach workers serve as a member of the SSCC Navigation Team and perform a wide variety of specialized duties in support of the City’s outreach initiatives to address the homeless crisis in Portland. Outreach workers focus on providing high intensity case management including individualized and comprehensive support throughout the transition from unsanctioned sites to a variety of shelter options (included but not limited to congregate, motels, Safe Rest Villages, temporary alternative shelter sites).
Outreach workers will be a part of an ongoing effort that initiates and engages in outreach and advocacy activities in known unsanctioned areas; collaborates and coordinates between several service options as part of facilitating linkage to shelter options that have been developed to provide access to an array of alternate services and resources such as: healthcare, education, disability benefits, mental health services, substance abuse programs, legal services, employment opportunities, and housing referral and placement; and to develop relationships within the community to identify new and existing opportunities to better assist clients during the transition to permanent housing.
As a Street Services Outreach Coordinator, you will:
Outreach
- Participate in the day-to-day operations of outreach and engagement programs.
- Visit communities and canvass neighborhoods, parks, riverbeds, businesses, and trails in search of individuals experiencing houselessness and/or unsanctioned campsites.
- Engage and mitigate crises through de-escalation, harm reduction, and conflict resolution.
- Perform persistent and frequent outreach throughout the city in areas where those experiencing homelessness reside and congregate.
- Participate in responding to community requests for street outreach intervention.
Service Coordination
- Maintain collaborative relationships with various public and private service agencies, community groups, and faith-based service providers as part of streamlining service provision for individuals living unsheltered.
- Coordinate responses to unsanctioned encampments within the city and track locations of unsanctioned encampments for outreach activities, deploy resources and track service outcomes.
- Provide assistance with helping others move as well as going into camps. May remain in a stationary position during shift and moves equipment weighing up to 15 pounds.
- Serve as liaison and advocate for people experiencing homelessness as appropriate and as needed.
Public Relations
- Respond to inquiries, complaints, or requests for information and services from various public and private agencies in the resolution of issues regarding homelessness and outreach services and programs.
- Resolve difficult and sensitive issues and assist in determining alternative resolutions.
Administration
- Conduct and attend staff meetings; lead work teams; select, supervise, train, motivate, and evaluate volunteers; provide or coordinate training.
- Prepare reports and make presentations on various programs related to homeless efforts, events, and activities.
- Serve as staff on a variety of boards, commissions, and committees.
- Gathers data and information as necessary.
- Provide highly complex staff assistance to the Director; conduct a variety of studies; develop and recommend modifications to programs, policies, and procedures as appropriate.
Questions? Jaclyn Snyder, Senior Recruiter Bureau of Human Resources
Jaclyn.Snyder@portlandoregon.gov
To Qualify The following minimum qualifications are required for this position: Knowledge of principles, practices, and methods of community outreach activities.
Ability to communicate effectively and respectfully with diverse groups, both verbally and in writing, and have a clear understanding of cultural differences, especially as they relate to race, ability, sexual orientation, gender, socio-economic status, and their intersections. Ability to apply conflict resolution and de-escalation techniques to resolve disputes with difficult stakeholders. Ability to develop and maintain positive working relationships with all staff, members of the public, and other parties involved in daily work. Ability to gather information and analysis from a variety of sources to develop an appropriate action plan and make recommendations. Ability to use a computer and use City-specific technology.
Applicant Must Also
Possess:
- A valid driver's license and acceptable driving record at time of hire.
- Ability to pass a background check.
- Ability to work after hours, evenings, weekends, and holidays.
Preferred Qualifications:
Although not required, you may have one or more of the following :
- Knowledge of medical terminology, anatomy, and care and treatment of occupational injuries.
- Professional or lived experience working with people experiencing homelessness and/or providing support services to selected populations.
- Bi-lingual fluency is preferred. Click here for a list of qualifying languages.
- Bachelor’s deg ree in a related field.
- Possession of one or more of the following licenses:
- Certified Alcohol and Drug Counselor I (CADC I) (or registered)
- Community Health Worker (CHW)
The Recruitment Process STEP 1: Apply online between Monday, August 26, 2024 - Monday, September 9, 2024 Required Application Materials: - Resume
- Answer to the Supplemental Questions (click on the Questions tab to preview the questions)
Optional Application Materials: - Veteran documents to request for Veteran Preference (ex, DD214-Member 4, VA Benefit Letter, etc.)
Application Tips: - Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
- Your resume should support the details described in your responses to the supplemental questions.
- Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
- Do not attach materials not requested.
- All completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
- All applications must be submitted via the City's online application process. E-mailed and/or faxed applications will not be accepted.
Step 2: Minimum Qualification Evaluation: Week of September 9, 2024 - An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
- Your resume and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
- You have 14 days from the notice of the minimum qualification evaluation results to let us know if you like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
- Additional evaluation may be required prior to establishment of the eligible list and/or final selection.
Step 3: Establishment of Eligible List: Week of September 16, 2024 - Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
Step 4: Selection (Interview): Late September/October - Hiring bureau will review and select candidates to interview.
- Please note, the selection process may take up to 90 days from the notification of being placed on the eligible list.
Step 5: Offer of Employment: October Step 6: Start Date: November - A start date will be determined after all conditions of employment have been met.
*Timeline is approximate and subject to change* Additional InformationClick here for additional information regarding the following: - Veteran Preference
- ADA, Pregnancy, and Religious Accommodations
- Work Status
- Equal Employment Opportunity
A Career with the City of Portland offers many Employee BenefitsWe offer a comprehensive benefits package, including but not limited to
- Health Care (Medical, Vision and Dental)
- Carrot Fertility
- Wellness Benefits
- Life Insurance
- Long-term disability coverage to eligible employees and their families.
- Employee Assistance Plan
- Flexible Spending Accounts
- Retirement
- Oregon Public Employees Retirement System (PERS), includingcontributions to the PERS IAP plan paid by employer
- Family Medical Leave
- City Paid Parental Leave
AND SO MANY MORE!Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers .
Closing Date/Time: 9/9/2024 11:59 PM Pacific
