Minimum Qualifications
Education and/or Equivalent Experience: - Graduation with a Bachelor’s degree from an accredited college with major coursework in Criminal Justice, Aviation Management, Airway Science, Public Administration, Business Administration, or related field, plus three (3) years of security or airport operations work experience, one (1) year of which is in a leadership/supervisory capacity.
- One (1) year of directly related professional experience may substitute for one (1) year of the required education up to four (4) years.
Licenses or Certifications: - Valid Texas Class “C” Driver’s License.
- Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.
Notes to Applicants
POSITION OVERVIEW Provide day-to-day supervision and direction to a shift of Airport Operations Center ( AOC ) operational staff who are responsible for providing a safe and secure environment for the traveling public, Austin-Bergstrom International Airport, City of Austin employees, and neighboring communities by recognizing and responding to violations of local, state, and federal laws and ordinance.
The candidate should have the skills and acumen to provide:
- Customer service experience to include directly communicating and interacting with the public.
- Responsible to issue notifications to airport stakeholders, the traveling public, and senior executives on incidents occurring within the Airport campus.
- Experience handling high call volume.
- Experience using a two-way radio system.
- Coaching, mentoring, and pushing the staff to reach their full potential.
- Takes lead in implementing staff development initiatives encompassing training, professional growth, and succession planning.
ASSESSMENT A skills assessment will be required for this position.
DRIVER’S REQUIREMENT This position must travel between various locations as part of the regular job duties and the individual will be required to drive a City vehicle. Position will also be required to drive on the AOA .
This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the
City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Job Offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards.
APPLICATION INFORMATION
- A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position.
- Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application.
- The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”).
- Resumes will not be used to qualify for the position and will not be used to recommend salary.
- Supplemental information or changes to your application will not be accepted after the job posting closes.
- The responses to the supplemental questions inquiring about experience should be reflected on your application.
VETERAN Veteran candidates will be required to provide a copy of their DD214 at the time of interview.
ESSENTIAL PERSONNEL This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and in some cases when they are not scheduled.
CRIMINAL HISTORY RECORDS CHECK The top candidate will be subject to a minimum 10 year criminal background check and security threat assessment.
GOOD STANDING - DEPARTMENT / DIVISION EMPLOYEES Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.
LANGUAGE Must have the ability to read, write, and fluently speak in English.
OVERTIME Overtime may be required with or without notice.
ON- CALL / CALL BACK RESPONSIBILITIES Position may require on-call or call back responsibilities.
WORK HOURS Shift may change according to departmental needs; work hours may include after hours, holidays, and weekend work.
TEXAS CJIS SYSTEMS ACCESS POLICY APPLICANT’S, EMPLOYEE’S, AND CONTRACTOR’S CRIMINAL HISTORY RECORD INFORMATION
ORIGINAL APPLICATION FOR ACCESS PERSON WHO ALREADY HAS ACCESS FELONY CONVICTION Permanent Disqualifier Permanent Revocation of Access
FELONY DEFERRED ADJUDICATION Permanent Disqualifier Suspension of Access for 20 years
CLASS A MISDEMEANOR CONVICTION Permanent Disqualifier Suspension of Access for 10 years
CLASS A MISDEMEANOR DEFERRED ADJUDICATION Permanent Disqualifier Suspension of Access for term of deferral
CLASS B MISDEMEANOR CONVICTION Disqualifier for 10 years Suspension of Access for 10 years
CLASS B MISDEMEANOR DEFERRED ADJUDICATION Disqualifier for 10 years Suspension of Access for term of deferral
OPEN ARREST FOR ANY CRIMINAL OFFENSE ( FELONY OR MISDEMEANOR )Disqualifier until disposition Maintain Access pending court disposition
FAMILY VIOLENCE CONVICTION OR DEFERRED ADJUDICATION Permanent Disqualifier Permanent revocation of Access
This System Access Policy applies to commissioned peace officers, terminal operators and others with network access to CJI systems, as well as, an employee who may have access to an area where this information is received, maintained or stored either manually or electronically if having access is not part of their job. (i.e. custodian, maintenance). Agencies are required to adjudicate applicants to the policy every time an individual/contractor is to be employed/contracted by an agency. Agencies should not assume an individual that had access at one Agency will automatically have access at the new Agency.
Both Class A and Class B convictions/deferred adjudications can receive an agency sponsored waiver after 5 years from final disposition. If approved, agency sponsored waivers are only valid at that agency and cannot transfer with the individual.
Waivers submitted where the individual has multiple convictions/deferred adjudications for class A misdemeanors or above will NOT be considered unless the individual holds an active valid license from the Texas Commission on Law Enforcement ( TCOLE ). The Department will not revoke a peace officer’s access as long as the TCOLE license remains valid and active regardless of any criminal history background.
Offenses that were committed while the individual was a juvenile will receive the same consideration and will be held to the same standard as adult offenses.
Deferred Adjudications where the subject’s conviction has been set aside resulting in the proceedings being dismissed and the individual discharged are not considered a permanent disqualifier. The criminal history will display a disposition coding of PROCEED DISM / DEF DISCHARGED . Please note a subject being solely discharged from deferred adjudication is a permanent disqualifier.
DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . Pay Range
$30.29 - $37.86
Hours
Wednesday - Sunday: 1200 - 2200
Schedules may rotate due to operational needs.
Hours may change depending on departmental needs.
Work hours may include after-hours, holidays, and weekend work.
Job Close Date 09/09/2024 Type of Posting External Department Aviation Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Bergstrom International Airport (AUS) Preferred Qualifications
Preferred Experience: - Experience balancing priorities in a fast pace operating environment without direction
- Experiencing managing 15 or more employees in an operational environment
- Experience in analyze and interpreting data to drive decision making
- Ability to pass a CJIS background check to work in the Airport Operation’s Center
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Ensures compliance with federal, state, and local regulations regarding airport operations and security. Coordinates division operations with other divisions and outside contractors Reviews logs and reports to ensure accuracy and completeness. Writes technical reports. Provides direction and instruction on resolving critical incidences/situations, operational related activities, security related activity, security breaches, violations of rules and regulations, etc. Develops and enforces policies and procedures, emergency plans, SOP’s, ASP , etc. Investigates complaints or issues and provides recommendations for resolution. Monitors airport activities, inspects airport activities, and inspects airport property and facilities. Performs administrative duties, i.e., review, approve, generate, and distribute reports, write memos, correspondence, proposals, and review and provides recommendations for modifications to airport certification manuals/emergency plans, etc. Performs procurement duties and responsibilities, i.e., solicit bids, obtain purchase order numbers, track equipment purchases, report to Aviation Finance division annual inventory of equipment, etc. Maintains records and operational logs, prepares reports and correspondence. Reviews logs and reports to ensure accuracy and completeness to include writing of technical reports. Responds and handles customer complaints. Represents City on boards, commissions, meetings, etc. Advises airport management on needed actions and improvements to security and safety. Coordinates the airport’s response to critical incidents. Responds and handles technical issues related to the security system.
Responsibilities - Supervisor and/or Leadership Exercised:- Responsible for the full range of supervisory activities including selection, training, evaluation, counseling and recommendation for dismissal.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of general airport operations.
- Knowledge of airport security emergency operations.
- Knowledge of Federal, State and Local laws.
- Knowledge of city practice, policy and procedures.
- Knowledge of supervisory and managerial techniques and principles.
- Knowledge of safety practices and procedures.
- Skill in oral and written communications.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software.
- Skill in planning and organizing.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to quickly recognize and analyze irregular events.
- Ability to deal effectively with a wide range of local, state and government officials, the news media and private citizens.
- Ability to handle extremely intense and chaotic emergency situations.
- Ability to establish and maintain good working relationships with other city employees and the public.
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
Supplemental QuestionsRequired fields are indicated with an asterisk (*).
* The minimum qualifications for the Airport Operations Supervisor position are: Graduation with a Bachelor’s degree from an accredited college with major coursework in Criminal Justice, Aviation Management, Airway Science, Public Administration, Business Administration, or related field, plus three (3) years of security or airport operations work experience, one (1) year of which is in a leadership/supervisory capacity. One (1) year of directly related professional experience may substitute for one (1) year of the required education up to four (4) years. Do you meet these minimum qualifications?
* This position requires a Texas Class "C" Driver's License. Do you have a Texas Class "C" Driver's License or if selected for this position, do you have the ability to acquire a Texas Class "C" Driver's License by your hire date?
* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?
* Please describe your experience balancing priorities in a fast pace operating environment without direction.
(Open Ended Question)
* Please describe your experiencing managing 15 or more employees in an operational environment.
(Open Ended Question)
* Please describe your experience in analyzing and interpreting data to drive decision making.
(Open Ended Question)
* The Transportation Security Administration (TSA-division of the USA Dept. of Homeland Security) requires all employees of the Austin-Bergstrom International Airport to pass a minimum 10-year criminal background investigation and security threat assessment. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Check to be hired.
- I acknowledge and understand this position requires a 10-year Criminal Background Investigation and security threat assessment
* Were you referred to this opportunity by a current Aviation employee? If yes, please provide the employee’s full name.
(Open Ended Question)
Optional & Required DocumentsRequired Documents Optional Documents
