Constituent Liaison - City Council Office District 6

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with coursework in Business Administration, Public Administration, Political Science, or related field, plus five (5) years of experience in constituent services, community outreach, or other professional/administrative capacity.
• Experience may substitute for education up to a maximum of four (4) years.

Notes to Applicants
Austin City Council District 6 is seeking a skilled and experienced Constituent Liaison. This position will act as an introduction to District 6’s mission by demonstrating their commitment to being a model of responsive public service. The ideal candidate has a passion and ability to quickly respond to constituent inquires; coordinate with City departmental staff on constituent casework, and serve as the first point of contact for anyone who calls or stops by the District office.

This position will document the type of requests made by constituents; make appropriate referrals to respective departments in the district and elsewhere across the City; track the process and share the status of the case with the referring constituent; and report the outcome so that the office can run reports to help identify issue trends and patters to inform a variety of stakeholders. In addition to serving the needs of District 6 through referrals and case management, this position will also build and maintain a directory of resources. This position also serves to gauge constituent satisfaction with District 6’s service level and programs, allowing this position to provide timely information to other departments to help further the mission of District 6.

The Constituent Liaison also manages Councilwoman Kelly’s schedule, coordinates meeting and events, compiles public information requests, and manages record keeping.

Successful candidates will demonstrate:

• Ability to provide excellent constituent service and work effectively with high-level elected officials, leaders of city department, consultants, community partners and other staff
• Creative and critical thinking skills
• Strong communication and writing skills
• Attention to detail pared with political good sense
• Self-starter and eager to learn
• Strong commitment to collaboration and team work

The following items are required to complete the application process:

• Resume
• Cover Letter

Assessment:
A skills assessment may be required for this position.

Travel:
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
Pay Range
$27.00 - $31.00
Hours
Monday - Friday
8:00 a.m. - 5:00 p.m.
Hours will vary depending on operational needs. Some evenings/weekends may be required.
Job Close Date 09/09/2024 Type of Posting External Department Mayor and Council Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location 301 W 2nd St, Austin, TX Preferred Qualifications

• Experience multi-tasking in a fast-paced and deadline driven environment
• Skill in oral and written communication
• Experience maintaining calendars, coordinating staff events and meetings
• Proficiency with Microsoft Office Suite, specifically with Word, Excel, Outlook
• Ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Serves as the point of contact for the District Office by meeting with constituents via phone or in-person. Provides follow-up to inquiries and tracks calls and other correspondence.
• Prepares and reviews written correspondence, speeches, and other informational material.
• Acts a liaison between the Council Office, City departments and internal/external stakeholders.
• Performs case management by tracking, updating and reporting on outstanding issues; escalates issues when appropriate.
• Facilitates the handling of time-sensitive requests.
• Conducts research, compiles data, and prepares reports.
• Manages appointments, meeting requests, calendars and other day-to-day issues.
• Maintains records
• Coordinates logistics for speaking engagements and other community meetings.
• Attends meetings and provides assistance during meetings and attends to needs and requests of Council.
• Other duties as assigned

Responsibilities- Supervision and/or Leadership Exercised:

• May provide leadership, work assignments, training and guidance to others.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of the functions and organization of municipal government, to include the relationships between departments, divisions and agencies.
• Knowledge of the principles associated with the role of meeting the necessary standards of customer service.
• Knowledge of city practice, policy and procedures.
• Skill in oral and written communication.
• Skill in handling multiple projects and prioritizing.
• Skill in using computers and related software.
• Skill in data analysis and problem solving.
• Skill in planning and organizing.
• Ability to interpret policies and guidelines.
• Ability to write articles for publication.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to lead and train others.
• Ability to establish and maintain good working relationships with other City employees and the public.

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum requirements of this position are a Bachelor’s degree in Business or Public Administration or related field plus five (5) years of experience in a professional/administrative capacity. Combination of equivalent experience and/or education. Do you meet these requirements?

• Yes
• No

* Please describe why constituent services interests you.
(Open Ended Question)
* Please describe your experience in inter-disciplinary coordination and in collaborating cross-departmentally, and with other local governments, State and federal agencies, departments, and community organizations.
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

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