Deputy Director of Justice Initiatives & Court User Experience

Title: Deputy Director of Justice Initiatives & Court User Experience

Pay Grade: Senior Management 2

Starting Pay:$115,943.04 - $171,381.87

Departmental Mission Statement:The Office of Access, Diversity and Fairness (“OADF”) is led by the Chief Access, Diversity and Fairness Officer (CADFO) and is tasked with the overall responsibility for the Court’s policies and practices related to access, fairness, diversity, equity, and inclusion. The following five departments report to and are supervised by the CADFO: the Office of Diversity, Equity, and Inclusion; Office of Access to Justice and the User Experience; Office of Court Services and Law Libraries; Office of Language Access; and Office of Alternative/Online Dispute Resolution Programs. Diversity, equity, and inclusion are essential components of dignified and respectful treatment. The creation of the OADF reflects The Trial Court’s commitment to ensuring that court-involved individuals, whether they are parties to a case, victims, attorneys, jurors, or court employees, are treated with dignity and respect, and are given the information necessary to understand and navigate court systems, policies, and practices.

The Office of Access to Justice and the Court User Experience is primarily tasked with supporting the Trial Court by partnering with community and local organizations as well as departments and actors across the Trial Court to assess the user experience and use findings to create, implement and assess programs and initiatives to make continuous improvement focusing on improving said experience for the benefit of the Trial Court users.

ORGANIZATIONAL PROFILE:

http://www.mass.gov/courts/court-info/trial-court/exec-office/

Notes:

• Bilingual and/or Multilingual ability in ASL, Spanish, Haitian Creole, Cabo Verdean Creole, Portuguese, Mandarin, Arabic strongly preferred.
• Experience working in a legal or judicial environment (e.g., learning and development, training, or other diversity, equity, and inclusion-focused work within a judicial or legal environment).

• Applicants must submit a cover letter.

• This position will report 100% onsite, Monday - Friday.

• Travel will be required throughout the Commonwealth of Massachusetts as needed.

• This position is designated Management and is covered by the Personnel Policies and Procedures Manual.

Position Summary:Working in the Office of Access to Justice, the Deputy Director of Justice Initiatives & Court User Experience is responsible for assisting the Director of Justice Initiatives & Court User Experience to lead a variety of programs and initiatives for the Office of Access, Diversity and Fairness. The Deputy Director of Justice Initiatives & Court User Experience will support the Director of Justice Initiatives & Court User Experience by assisting with monitoring and supporting fidelity related to supporting access, diversity, and fairness in the Trial Court, including tracking projects from initiation to completion and ensuring projects are proceeding as designed and on schedule. Other responsibilities include the collection of data and information on the progress of various access to justice and overall OADF priorities, working in collaboration with other leaders of the Trial Court, and may undertake related efforts that foster communication, cooperation, and continuous improvement among OADF staff.

Supervision Received:Receives assignments and supervision from the Director of Justice Initiatives & Court User Experience or their designee, performing duties that advance OADF organizational priorities, in accordance with all established best practices.

Duties:

• Develop, enhance and devise metrics for measuring the progress of access to justice and DEI-related programs and initiatives aimed at court users.
• Deliver training, papers and useful information pertaining to access to justice initiatives through various modalities, including online, in-person conferences, and blended learning programs.
• Monitor national trends and best practices related to access to justice and DEI.
• Assist in leading access to justice and DEI programming and education, ensuring responsive programming that fosters a supportive environment for a diverse population of court users of Trial Court services across the Commonwealth.
• Create detailed project proposals and implementation plans.
• Build consensus and secure approvals for strategic access to justice programs and initiatives with the goal of raising awareness and improving access for court users.
• Manage multiple concurrent projects independently, ensuring deadlines are met.
• Participate in various committees and working with departments across the Trial Court focused on improving access to justice for court users (e.g., wayfinding, signage, interpreter services, ADA accommodations, etc.).
• Travel throughout the Commonwealth to advance OADF strategic goals and DEI best practices.
• Conduct cross-functional meetings effectively and build consensus with counterparts working on access to justice initiatives across the Trial Court and the Commonwealth.
• Contribute to a work environment that values knowledge, respect, and engagement with diverse cultures and backgrounds.
• Provide regular reports on progress towards goals, including quarterly and year-end reports to the Director of Justice Initiatives & Court User Experience and other departments as directed.
• Assist with annual strategic plans, access to justice reports, diversity reports, and Office of Access to Justice and Court User Experience departmental needs to identify focus areas for growth and expansion.
• Assist in identifying systems, programs, and processes and with the development of success metrics for key initiatives to achieve the Trial Court’s vision of access to justice and DEI.
• Develop content and analyses for project deliverables and meetings.
• Assists the director as needed with budget development and identifying funding priorities;
• Assists with project and staff supervision as needed;
• Performs other related job duties as needed.

Job Competencies:All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas:

Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court.
Mission Understands, upholds, and communicates the Trial Court missions.
Applied Knowledge Understands research, information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions.
Problem Solving Ability to successfully address data issues, draw conclusions, and make recommendations.
Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.
Performance Measurement Understands the value and importance of performance measures as a basis for both individual and departmental assessments.
Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied economic and cultural backgrounds.
Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.
Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development.

Minimum Requirements: The ideal candidate will be a dynamic leader with a strong background in working with court users in various capacities, on DEI initiatives, and on strategic planning. This role requires excellent communication, collaboration, and project management skills to effectively advance access to justice and DEI goals within the Trial Court.

These are the minimum requirements necessary to apply for the position of Deputy Director of Justice Initiatives & Court User Experience within the Office of Access, Diversity and Fairness:

Education, Skills and Experience:
• Demonstrated commitment to protecting and promoting the rights of people who are representative of Trial Court employees and users, including people with disabilities, people of color, LGBTQ+ people, people from immigrant communities, and/or people with low-income;
• Juris Doctor or a graduate degree (e.g., Master's) and 6 years’ of relevant work experience working with court users in different capacities, in organizational and strategic planning, and on contemporary DEI issues. Equivalent combinations of education and/or experience will be considered for satisfying the required minimum requirements.
• Strong commitment to cultivating a diverse and inclusive community.
• Ability to build relationships and work collaboratively across various constituencies.
• Experience delivering engaging presentations to large audiences virtually and in-person.
• Project management experience, including leading teams from project conception to completion.
• Strong communication skills, with the ability to present complex access to justice and DEI issues accessibly.
• Demonstrated experience leading meetings, workshops, and seminars for enhancing workplace engagement, equity, and inclusion.
• Demonstrated experience in project management, from concept to completion.
• Demonstrated experience supervising, nurturing, and retaining employees.
• Working knowledge of ADA compliance and practices, strongly encouraged.
Desired Attributes:
• Bilingual and/or Multilingual ability in ASL, Spanish, Haitian Creole, Cabo Verdean Creole, Portuguese, Mandarin, Arabic strongly preferred.
• Experience working in a legal or judicial environment (e.g., learning and development, training, or other diversity, equity and inclusion-focused work within a judicial or legal environment).

Closing Date/Time: 2024-11-28

Boston, Massachusetts United States View Map