Massachusetts Trial Court

The Massachusetts court system resembles a pyramid. Cases commence in one of the 7 trial court departments, and are first decided there. Cases are initiated in the particular court which has subject matter and geographic jurisdiction over the issues and parties involved.

30 job(s) at Massachusetts Trial Court

MASSACHUSETTS TRIAL COURT Boston, Massachusetts, United States
Aug 18, 2022
Full Time
Title: Probation Case Specialist - Suffolk Juvenile Court Pay Grade: Grade 7 Starting Pay: $41,480.46 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Travel may be required between Dorchester, West Roxbury, Chelsea and Boston Position Summary: SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles.The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. Duties: Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; • Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; • Requests information from other agencies, departments, and or courts; • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; • Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; • Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary. • Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required. • Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required. • Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies. • Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed. • Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor. • Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; • Assists in the training of new employees and in the ongoing training of other employees. Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required; • Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems. • Compiles statistical information on probation activities and prepares periodic reports. • Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures. • Assists in researching open cases to determine their status and to determine further action to be taken. • Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; • Identifies persons who are behind in payments, research payment histories, determines further actions to be taken, and maintains appropriate files. • Provides assistance to staff in the use of word processing and other software applications; • May provide regular assistance and coordination to personnel assigned to the courtroom; • May serve as a back-up to a higher level series; • Performs all of the duties of the lower levels within this series as required. Job Competencies: Minimum Requirements: These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Probation Case Specialist I. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. • Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical case processing information. • Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist II. • Considerable working knowledge of case processing using MassCourts or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist III. • Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. • Demonstrated ability to conduct research on case files and systems and to prepare reports. Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Palmer, Massachusetts, United States
Aug 18, 2022
Full Time
Title: Probation Case Specialist - Palmer District Court Pay Grade: Grade 7 Starting Pay: $41,480.46 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles.The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. Duties: Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; • Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; • Requests information from other agencies, departments, and or courts; • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; • Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; • Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary. • Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required. • Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required. • Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies. • Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed. • Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor. • Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; • Assists in the training of new employees and in the ongoing training of other employees. Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required; • Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems. • Compiles statistical information on probation activities and prepares periodic reports. • Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures. • Assists in researching open cases to determine their status and to determine further action to be taken. • Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; • Identifies persons who are behind in payments, research payment histories, determines further actions to be taken, and maintains appropriate files. • Provides assistance to staff in the use of word processing and other software applications; • May provide regular assistance and coordination to personnel assigned to the courtroom; • May serve as a back-up to a higher level series; • Performs all of the duties of the lower levels within this series as required. Job Competencies: Minimum Requirements: These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Probation Case Specialist I. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. • Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical case processing information. • Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist II. • Considerable working knowledge of case processing using MassCourts or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist III. • Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. • Demonstrated ability to conduct research on case files and systems and to prepare reports. Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Lowell, Massachusetts, United States
Aug 18, 2022
Full Time
Title: Probation Case Specialist - Middlesex Superior Court Pay Grade: Grade 7 Starting Pay: $41,480.46 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. The Middlesex Superior Court is a multi-site location which may require traveling and/or reassignment between sessions. Sessions include Woburn & Lowell. Position Summary: SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles.The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. Duties: Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; • Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; • Requests information from other agencies, departments, and or courts; • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; • Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; • Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary. • Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required. • Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required. • Performs all of the duties of the lower level within this series as required. Probation Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies. • Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed. • Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor. • Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; • Assists in the training of new employees and in the ongoing training of other employees. Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required; • Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems. • Compiles statistical information on probation activities and prepares periodic reports. • Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures. • Assists in researching open cases to determine their status and to determine further action to be taken. • Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; • Identifies persons who are behind in payments, research payment histories, determines further actions to be taken, and maintains appropriate files. • Provides assistance to staff in the use of word processing and other software applications; • May provide regular assistance and coordination to personnel assigned to the courtroom; • May serve as a back-up to a higher level series; • Performs all of the duties of the lower levels within this series as required. Job Competencies: Minimum Requirements: These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Probation Case Specialist I. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. • Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical case processing information. • Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist II. • Considerable working knowledge of case processing using MassCourts or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist III. • Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. • Demonstrated ability to conduct research on case files and systems and to prepare reports. Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Fitchburg, Massachusetts, United States
Aug 18, 2022
Full Time
Title: Case Specialist (Gr 7-10) -Fitchburg District Court Pay Grade: Grade 7 Starting Pay: $41,480.46 Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial, and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible, and respectful to all. The District Court shall conduct its business with integrity, competence, and a commitment to excellence in order to promote public trust and confidence in the judicial system. District Court Organization Profile Notes: Bilingual candidates are encouraged to apply. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: • This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry-level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second-level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third-level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third-level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a backup to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system that features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Salem, Massachusetts, United States
Aug 17, 2022
Full Time
Title: Probation Officer - Essex Probate & Family Court Pay Grade: New Probation Officers Starting Pay: $ 66,807.10 Departmental Mission Statement: The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This Probation Officer job posting is ONLY for candidatesthat applied to the 2020 Probation Officer Statewide posting (2/13/2020- 3/1-2020) and Passed the 2nd Round Screening Interview OR is a Current Probation Officer with the Massachusetts Probation Service. You must upload a current resume to your profile during the application process. Position Summary: • A Probation Officer, under the direct supervision of the Chief Probation Officer, First Assistant Chief Probation Officer, or Assistant Chief Probation Officer, investigates thoroughly offender personal history, background, and environment; reports findings to the court and is prepared to make appropriate recommendations on dispositions; periodically interviews probationers to determine the effectiveness of probation supervision and areas in which casework counseling are needed; refers probationers to social resources in the community for assistance in rehabilitation; enforces court orders; recommends revoking of probation and/or modification of court orders when necessary. Probation Officers may be subject to transfer within a defined geographic area in accordance with the collective bargaining agreement. • SUPERVISION RECEIVED: Work is performed under the general direction of the Chief Probation Officer or his/her designee and is evaluated for professional soundness and conformity to policy. Supervision Received: Duties: Probation Officer Duties: Performs all assigned duties relating to cases scheduled for appearance in court; Assists as needed in courtroom procedure during court sessions; Establishes a working communicative relationship with probationers in order to carry out the orders of the court; Enforces all orders handed down by the court; Carefully documents facts and testifies in court with respect to the probationer’s activities, behavior and quality of adjustment while under supervision; Following established legal procedures brings alleged violations of the probationer to the attention of the court and/or brings a probationer before the court as required; Determines when circumstances warrant modification of court orders and initiates the necessary action to procure a decision by the court on such modification; Plans office activities, conferences, and field visits in connection with investigation and supervision functions; Maintains accurate and up-to-date case records in a neat and legible prescribed form; Prepares and submits monthly statistical and performance reports on the status of individual caseload; Gathers and evaluates background information and any data pertinent to individual cases in connection with both investigation and supervision; Monitors payment orders of the court, e.g., restitution, fines, and support orders; Maintains own probation chronological listing information and contact with probationers; Conducts counseling interviews for assigned cases according to approved counseling techniques in order to identify and clarify any probationer problems; suggests constructive methods for addressing such problems; and consults with supervisors as necessary; Contacts public and private community groups and agencies to obtain their cooperation in attempting to address probationer needs; maintains continuous and collaborative working relationships with agencies; Participates in the development of supervision plans in coordination with the Trial Court Office of Community Corrections to meet the needs of probationers; Performs community supervision during or after hours as necessary, developing and conducting programs for rehabilitation in accordance with established standards; Refers probationers to community agencies that offer specialized services that are required for a particular individual’s needs following a thorough and complete evaluation; Collaborates with other law enforcement officials regarding the processing of warrants; Admits offenders to the Electronic Monitoring Program (ELMO) in accordance with court orders; Conducts substance abuse tests in accordance with Trial Court Substance Abuse Testing Protocols either during or after hours; Conducts investigations, prepares appropriate reports focused on best practices and evidence based conclusions of probationer behavior, and is prepared to make recommendations based on these investigations; Performs various public relations activities, such as addressing community groups, participating in conferences, and meeting with agencies or the public on behalf of the Chief Probation Officer and/or the Trial Court; Performs such other duties as may be directed by the judge or chief probation officer in accordance with the standards of the Probation Service and any specialized needs of the court; Performs other related duties as required. Job Competencies: PROBATION SERVICE COMPETENICES: All applicants must be able, through the interview process, prove proficiency in the following competencies: • Competencies Key Skills Ethics and Values Communicates and demonstrates the ethics and values of Probation Service and the Trial Court. Mission and Vision Understands, upholds, and communicates the stated organizational mission and vision. • Performance Enhancement (Individual & EBP) Actively is committed to both improving performance and the professional development process, including meeting Probation Service Standards, policies of the Probation Department and the Trial Court. • Teamwork Demonstrates a willingness to work in a team oriented environment, with a commitment to shared goals and accountabilities through the development of positive relationships, promoting a healthy work environment. • Collaboration Demonstrates flexibility and openness to modifications and adaptations suitable to the situation; • Receptive to diverse ideas while respecting other's opinions and roles. • Strategic Planning Integrates professional development with the organization's strategic goals. • Self Awareness Seeks feedback and direction regarding performance and professional development; • Understands how different situations often require different responses. • Influence Using experiences to suggest improvements to policies and processes; Acts an agent for positive change. • Managing External Environment Works cooperatively with the law enforcement community and other government agencies in Probation's sphere of operations. • Continuous Learning Is actively committed to and actively works to continuously improve himself/herself. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Probation Officer • A bachelor's degree from an accredited college or university is required; a concentration in human services, behavioral sciences, or criminal justice is preferred. • A minimum of 2 years of work experience in human services, criminal justice, or 2 years working as an Associate Probation Officer; PLEASE NOTE: A graduate degree in the behavioral sciences, education, administration, management, law or criminal justice may be substituted for the above experience, if the candidate also possesses a bachelor's degree in accordance with the education requirement. Preferred Qualifications: Essex Probate & Family Court is a multi-site and may require traveling and/or reassignment to other sessions within the division. The sessions include: Salem & Lawrence. Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Boston, Massachusetts, United States
Aug 17, 2022
Full Time
Title: Administrative Coordinator-Facilities Management & Capital Planning Pay Grade: 15 Starting Pay: $63,087.21/Yr. Departmental Mission Statement: The Facilities Management Department of Trial Court provides for the management and maintenance of 63 state-owned courthouses located in ten counties of the Commonwealth. The Department is committed to administering effective property management, and for ensuring the delivery of quality services necessary for the efficient and reliable operation of all of the facilities which it maintains. FACILITES MANAGEMENT & CAPITAL PLANNING ORGANIZATIONAL PROFILE: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. This position will have occasional travelling. Position Summary: Working within the Facilities Management & Capital Planning Department and reporting to the Contracts Manager, the Administrative Coordinator is responsible for supporting a variety of projects and initiatives supervised by the the Contracts Manager. The Administrative Coordinator is also responsible for monitoring and supporting fidelity to a variety of Facilities Management & Capital Panning strategic plan tactics and initiatives, including tracking projects from initiation to completion and ensuring projects are proceeding as designed and on schedule. The Administrative Coordinator collects data and information on the progress of various Facilities Management & Capital Planning projects, producing reports and informing the Contracts Manager regarding progress, service delivery, and efforts to maximize efficiency. The Administrative Coordinator also performs a variety of administrative support duties of a complex and non-routine nature for the Facilities Management & Capital Planning Department. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy. ORGANIZATIONAL LEVELS: Administrative Coordinator I - This is the entry level position title within this series. Employees are expected to coordinate all activities of programs, to assist in the development of new programs, and to train for the next higher level. Administrative Coordinator II - This is the second level position title within this series. Employees at this second level are expected to perform quality control functions and to take a lead role in the development of new programs. Supervision Received: Receives assignments and supervision from the Contract Manager, performing duties that advance Facilities Management & Capital Planning organizational priorities, in accordance with all established best practices. Duties: Administrative Coordinator I duties Drafts and/or prepares a variety of documents and coordinates the distribution of correspondence; Handles confidential and sensitive issues on behalf of the Contracts Manager; Supports project staff by facilitating logistics such as meeting conference rooms and conference calls; Drafts, types, and edits documents, decisions, memoranda, bulletins, administrative reports, and other materials for the Contracts Manager; Maintains multiple calendars as required, schedules meetings and makes necessary arrangements; Maintains project calendars to identify milestones as they are met; Follows-up with stakeholders to ensure resources, equipment, and information are available to continue to move projects forward and ensure projects are adhering to schedules for completion; Generates summaries of various meetings as requested by the Contracts Manager; Assists the Contracts Manager with the preparation and coordination of special events and trainings for the Facilities Management & Capital Planning Department; Coordinates, supports, and facilitates the contributions of Facilities Management & Capital Planning staff and officials advancing organizational strategic initiatives; Creates PowerPoint presentations for various projects and Facilities Management & Capital Planning initiative updates; May participate in project field visits that require travel within the Commonwealth; Administrative Coordinator II additional duties: Monitors Facilities Management & Capital Planning projects and initiatives, and produces regular status reports on various projects based on updates provided by other departmental personnel; Prepares reports for the Contracts Manager for presentation to the senior staff, and as needed; Organizes project logistics by tracking dates and other information using spreadsheets and creating charts; Collects and monitors data and produces evaluative reports tracking trends and patterns of information; Works as a Facilities Management & Capital Planning liaison with other Trial Court offices, as well as outside state agencies, throughout the Commonwealth; Serves in a lead capacity, providing assistance and advice to more junior staff on policies and practices; Identifies and furthers projects and initiatives within the Department, at times involving research and the preparation and/or coordination of activities related to those projects; Recommends and implements more effective office procedures and routines; Performs all of the duties of the lower level position title; and Performs related duties as required; Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court. Mission: Understands, upholds, and communicates the Trial Court and Facilities Management & Capital Planning missions. Applied Knowledge: Demonstrates project management skills and the ability to innovate and drive enhancements and efficiencies in organizational initiatives. Problem Solving : Accurately assesses service and programmatic related problems in the Trial Court and recommends and facilitates appropriate solutions. Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity: Promotes an environment of cross cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning: Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Administrative Coordinator I: An Associate’s degree from an accredited college or university, or an equivalent combination of education and business operations and administrative experience; A Bachelor’s Degree is preferred; Five (5) years of relevant professional experience supporting senior management and the projects and activities associated with them; Demonstrated ability to recognize court priorities and work cooperatively to support their accomplishment; Experience working with organizational stakeholder, leaders and other senior officials; Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges, and to maintain effective working relationships; Ability to work collaboratively with people and organizations representing diverse interests, experience staffing boards or committees; Experience with organizational and strategic planning is preferred; Some communications experience is preferred; Ability to analyze administrative problems and to develop feasible solutions; Ability to communicate clearly and effectively in oral and written form; Ability to handle sensitive matters on a confidential basis; Demonstrated ability to independently complete assignments and to handle multiple assignments; Working knowledge of and ability to use personal computers and related software to develop data bases and systems to record and track benchmark progress; Demonstrated knowledge of and proficiency in the use of personal computers and related business software, including MS Word, MS Excel and MS PowerPoint; Proven ability to maintain accurate records and to prepare all necessary reports; and Ability to travel to courts throughout the judicial system. Administrative Coordinator II Additional Requirements A minimum of (3) three years of experience as an Administrative Coordinator I; Considerable knowledge of court facilities functions, procedures and operations; Ability to analyze and determine the applicability of court data, to draw conclusions and make appropriate recommendations; Demonstrated ability to lead projects; Demonstrated ability to evaluate and identify more complex problems and to propose feasible solutions; Demonstrated ability to perform duties with minimal supervision and to exercise independent judgment; Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Fall River, Massachusetts, United States
Aug 17, 2022
Full Time
Title: Custodian-Fall River Pay Grade: Grade 6 Starting Pay: $36,262.64/Yr. Departmental Mission Statement: The Facilities Management Department of Trial Court provides for the management and maintenance of 63 state-owned courthouses located in ten counties of the Commonwealth. The Department is committed to administering effective property management, and for ensuring the delivery of quality services necessary for the efficient and reliable operation of all of the facilities which it maintains. Facilities Management & Capital Planning Department Organizational Department Notes: This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early. This positionmay have travelingto the following Courts: Brockton District Court, Plymouth Trial Court, Taunton Trial Court, Fall River Durfee, New Bedford Probate & Family, Falmouth Courthouse. The hours for this position is 5am-1pm. This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to cleaning and the up keeping of orderly conditions of courthouse premises and is responsible for providing custodial and janitorial services. The higher level requires the performance of increasingly more responsible and varied work which requires greater knowledge of cleaning chemicals, surface types, the utilization of power/mechanized cleaning equipment, and providing direction to less senior staff. Employees are hired at the entry level position and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. ORGANIZATIONAL LEVELS: Custodian I - This is the entry level position title within this series. Employees at this level are expected to clean and keep courthouse premises in an orderly condition by providing custodial and janitorial services. Custodian II - This is the second level position title within this series. Employees at this level are expected to have a complete knowledge of cleaning chemicals, industrial cleaning methods, and the utilization of automatic cleaning equipment. Employees are also expected to function as a lead person on project work and perform small motor/equipment repairs. SUPERVISION RECEIVED: Receives immediate supervision in performing structured but not always routine work. Limited discretion is required. Duties: Custodian I Duties: • Keeps a building in clean and orderly condition by performing a combination of activities including cleaning assigned areas. • Maintains the cleanliness and appearance of floors by sweeping, mopping, and vacuuming. • Washes interior surfaces of buildings such as walls, ceilings, windows, etc. using appropriate supplies and equipment. • Empties waste receptacles and disposes of refuse. • Dusts and polishes furniture. • Performs related duties such as loading and unloading equipment and supplies from vehicles, moving furniture in rooms for special functions or meetings. • Performs outside duties such as washing windows, sweeping walks, shoveling snow, and picking up trash. • Performs related duties as required. Custodian II Additional Duties: • Utilizes advanced custodial equipment such as automatic cleaning equipment, snow blowers, and lawn mowers. • Complete knowledge of cleaning chemicals, surface types, industrial cleaning methods, etc; • Performs minor repairs to building. • Performs small motor/equipment repairs. • Functions as lead person on project work. • Performs related duties as required. Job Competencies: • Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. • Applied Knowledge: Understands standard facility management methods, codes, and operational best practices. • Problem Solving: Accurately assesses custodial problems of a routine nature and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Custodian I Custodian I Requirements: • One to three years’ experience in basic custodial / janitorial duties. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Physical stamina and endurance. Custodian II Additional Requirements: • At least two years’ experience as at the entry level position, working with automatic cleaning equipment and industrial cleaning methods. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Ability to give direction and instruction to less senior staff. Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Greenfield, Massachusetts, United States
Aug 17, 2022
Full Time
Title: Custodian-Greenfield Pay Grade: Grade 6 Starting Pay: $36,262.64/Yr. Departmental Mission Statement: The Facilities Management Department of Trial Court provides for the management and maintenance of 63 state-owned courthouses located in ten counties of the Commonwealth. The Department is committed to administering effective property management, and for ensuring the delivery of quality services necessary for the efficient and reliable operation of all of the facilities which it maintains. Facilities Management & Capital Planning Department Organizational Department Notes: This position is designated as a union position and iscovered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. The hours for this position is 2pm-10pm. This position is located in Greenfield, MA. This position may be considered essential personnel in certain emergencies and may be required to work outside of regularly scheduled hours, including staying late or coming in early Position Summary: This series is responsible for performing a variety of duties related to cleaning and the up keeping of orderly conditions of courthouse premises and is responsible for providing custodial and janitorial services. The higher level requires the performance of increasingly more responsible and varied work which requires greater knowledge of cleaning chemicals, surface types, the utilization of power/mechanized cleaning equipment, and providing direction to less senior staff. Employees are hired at the entry level position and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. ORGANIZATIONAL LEVELS: Custodian I - This is the entry level position title within this series. Employees at this level are expected to clean and keep courthouse premises in an orderly condition by providing custodial and janitorial services. Custodian II - This is the second level position title within this series. Employees at this level are expected to have a complete knowledge of cleaning chemicals, industrial cleaning methods, and the utilization of automatic cleaning equipment. Employees are also expected to function as a lead person on project work and perform small motor/equipment repairs. SUPERVISION RECEIVED: Receives immediate supervision in performing structured but not always routine work. Limited discretion is required. Duties: Custodian I Duties: • Keeps a building in clean and orderly condition by performing a combination of activities including cleaning assigned areas. • Maintains the cleanliness and appearance of floors by sweeping, mopping, and vacuuming. • Washes interior surfaces of buildings such as walls, ceilings, windows, etc. using appropriate supplies and equipment. • Empties waste receptacles and disposes of refuse. • Dusts and polishes furniture. • Performs related duties such as loading and unloading equipment and supplies from vehicles, moving furniture in rooms for special functions or meetings. • Performs outside duties such as washing windows, sweeping walks, shoveling snow, and picking up trash. • Performs related duties as required. Custodian II Additional Duties: • Utilizes advanced custodial equipment such as automatic cleaning equipment, snow blowers, and lawn mowers. • Complete knowledge of cleaning chemicals, surface types, industrial cleaning methods, etc; • Performs minor repairs to building. • Performs small motor/equipment repairs. • Functions as lead person on project work. • Performs related duties as required. Job Competencies: • Ethics and Values: Communicates and demonstrates the ethics and values of the Court Facilities Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Court Facilities Department missions. • Applied Knowledge: Understands standard facility management methods, codes, and operational best practices. • Problem Solving: Accurately assesses custodial problems of a routine nature and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through training and making use of new methods and equipment. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Contributes to a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and demonstrates teamwork, contributing to a work environment that focuses on shared goals. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Custodian I Custodian I Requirements: • One to three years’ experience in basic custodial / janitorial duties. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Physical stamina and endurance. Custodian II Additional Requirements: • At least two years’ experience as at the entry level position, working with automatic cleaning equipment and industrial cleaning methods. • Ability to perform physical labor and follow oral and written instructions. • Knowledge of methods followed in building custodial work. • Knowledge of types and uses of materials, tools, and equipment used in building custodial work. • Ability to give direction and instruction to less senior staff. Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Fall River, Massachusetts, United States
Aug 17, 2022
Full Time
Title: Probation Officer - Fall River District Court Pay Grade: New Probation Officers Starting Pay: $ 66,807.10 Departmental Mission Statement: The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This Probation Officer job posting is ONLY for candidatesthat applied to the 2020 Probation Officer Statewide posting (2/13/2020- 3/1-2020) and Passed the 2nd Round Screening Interview OR is a Current Probation Officer with the Massachusetts Probation Service. You must upload a current resume to your profile during the application process. Position Summary: • A Probation Officer, under the direct supervision of the Chief Probation Officer, First Assistant Chief Probation Officer, or Assistant Chief Probation Officer, investigates thoroughly offender personal history, background, and environment; reports findings to the court and is prepared to make appropriate recommendations on dispositions; periodically interviews probationers to determine the effectiveness of probation supervision and areas in which casework counseling are needed; refers probationers to social resources in the community for assistance in rehabilitation; enforces court orders; recommends revoking of probation and/or modification of court orders when necessary. Probation Officers may be subject to transfer within a defined geographic area in accordance with the collective bargaining agreement. • SUPERVISION RECEIVED: Work is performed under the general direction of the Chief Probation Officer or his/her designee and is evaluated for professional soundness and conformity to policy. Supervision Received: Duties: Probation Officer Duties: Performs all assigned duties relating to cases scheduled for appearance in court; Assists as needed in courtroom procedure during court sessions; Establishes a working communicative relationship with probationers in order to carry out the orders of the court; Enforces all orders handed down by the court; Carefully documents facts and testifies in court with respect to the probationer’s activities, behavior and quality of adjustment while under supervision; Following established legal procedures brings alleged violations of the probationer to the attention of the court and/or brings a probationer before the court as required; Determines when circumstances warrant modification of court orders and initiates the necessary action to procure a decision by the court on such modification; Plans office activities, conferences, and field visits in connection with investigation and supervision functions; Maintains accurate and up-to-date case records in a neat and legible prescribed form; Prepares and submits monthly statistical and performance reports on the status of individual caseload; Gathers and evaluates background information and any data pertinent to individual cases in connection with both investigation and supervision; Monitors payment orders of the court, e.g., restitution, fines, and support orders; Maintains own probation chronological listing information and contact with probationers; Conducts counseling interviews for assigned cases according to approved counseling techniques in order to identify and clarify any probationer problems; suggests constructive methods for addressing such problems; and consults with supervisors as necessary; Contacts public and private community groups and agencies to obtain their cooperation in attempting to address probationer needs; maintains continuous and collaborative working relationships with agencies; Participates in the development of supervision plans in coordination with the Trial Court Office of Community Corrections to meet the needs of probationers; Performs community supervision during or after hours as necessary, developing and conducting programs for rehabilitation in accordance with established standards; Refers probationers to community agencies that offer specialized services that are required for a particular individual’s needs following a thorough and complete evaluation; Collaborates with other law enforcement officials regarding the processing of warrants; Admits offenders to the Electronic Monitoring Program (ELMO) in accordance with court orders; Conducts substance abuse tests in accordance with Trial Court Substance Abuse Testing Protocols either during or after hours; Conducts investigations, prepares appropriate reports focused on best practices and evidence based conclusions of probationer behavior, and is prepared to make recommendations based on these investigations; Performs various public relations activities, such as addressing community groups, participating in conferences, and meeting with agencies or the public on behalf of the Chief Probation Officer and/or the Trial Court; Performs such other duties as may be directed by the judge or chief probation officer in accordance with the standards of the Probation Service and any specialized needs of the court; Performs other related duties as required. Job Competencies: PROBATION SERVICE COMPETENICES: All applicants must be able, through the interview process, prove proficiency in the following competencies: • Competencies Key Skills Ethics and Values Communicates and demonstrates the ethics and values of Probation Service and the Trial Court. Mission and Vision Understands, upholds, and communicates the stated organizational mission and vision. • Performance Enhancement (Individual & EBP) Actively is committed to both improving performance and the professional development process, including meeting Probation Service Standards, policies of the Probation Department and the Trial Court. • Teamwork Demonstrates a willingness to work in a team oriented environment, with a commitment to shared goals and accountabilities through the development of positive relationships, promoting a healthy work environment. • Collaboration Demonstrates flexibility and openness to modifications and adaptations suitable to the situation; • Receptive to diverse ideas while respecting other's opinions and roles. • Strategic Planning Integrates professional development with the organization's strategic goals. • Self Awareness Seeks feedback and direction regarding performance and professional development; • Understands how different situations often require different responses. • Influence Using experiences to suggest improvements to policies and processes; Acts an agent for positive change. • Managing External Environment Works cooperatively with the law enforcement community and other government agencies in Probation's sphere of operations. • Continuous Learning Is actively committed to and actively works to continuously improve himself/herself. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Probation Officer • A bachelor's degree from an accredited college or university is required; a concentration in human services, behavioral sciences, or criminal justice is preferred. • A minimum of 2 years of work experience in human services, criminal justice, or 2 years working as an Associate Probation Officer; PLEASE NOTE: A graduate degree in the behavioral sciences, education, administration, management, law or criminal justice may be substituted for the above experience, if the candidate also possesses a bachelor's degree in accordance with the education requirement. Preferred Qualifications: Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Peabody, Massachusetts, United States
Aug 17, 2022
Full Time
Title: Probation Officer - Peabody District Court Pay Grade: New Probation Officers Starting Pay: $ 66,807.10 Departmental Mission Statement: The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This Probation Officer job posting is ONLY for candidatesthat applied to the 2020 Probation Officer Statewide posting (2/13/2020- 3/1-2020) and Passed the 2nd Round Screening Interview OR is a Current Probation Officer with the Massachusetts Probation Service. You must upload a current resume to your profile during the application process. Position Summary: • A Probation Officer, under the direct supervision of the Chief Probation Officer, First Assistant Chief Probation Officer, or Assistant Chief Probation Officer, investigates thoroughly offender personal history, background, and environment; reports findings to the court and is prepared to make appropriate recommendations on dispositions; periodically interviews probationers to determine the effectiveness of probation supervision and areas in which casework counseling are needed; refers probationers to social resources in the community for assistance in rehabilitation; enforces court orders; recommends revoking of probation and/or modification of court orders when necessary. Probation Officers may be subject to transfer within a defined geographic area in accordance with the collective bargaining agreement. • SUPERVISION RECEIVED: Work is performed under the general direction of the Chief Probation Officer or his/her designee and is evaluated for professional soundness and conformity to policy. Supervision Received: Duties: Probation Officer Duties: Performs all assigned duties relating to cases scheduled for appearance in court; Assists as needed in courtroom procedure during court sessions; Establishes a working communicative relationship with probationers in order to carry out the orders of the court; Enforces all orders handed down by the court; Carefully documents facts and testifies in court with respect to the probationer’s activities, behavior and quality of adjustment while under supervision; Following established legal procedures brings alleged violations of the probationer to the attention of the court and/or brings a probationer before the court as required; Determines when circumstances warrant modification of court orders and initiates the necessary action to procure a decision by the court on such modification; Plans office activities, conferences, and field visits in connection with investigation and supervision functions; Maintains accurate and up-to-date case records in a neat and legible prescribed form; Prepares and submits monthly statistical and performance reports on the status of individual caseload; Gathers and evaluates background information and any data pertinent to individual cases in connection with both investigation and supervision; Monitors payment orders of the court, e.g., restitution, fines, and support orders; Maintains own probation chronological listing information and contact with probationers; Conducts counseling interviews for assigned cases according to approved counseling techniques in order to identify and clarify any probationer problems; suggests constructive methods for addressing such problems; and consults with supervisors as necessary; Contacts public and private community groups and agencies to obtain their cooperation in attempting to address probationer needs; maintains continuous and collaborative working relationships with agencies; Participates in the development of supervision plans in coordination with the Trial Court Office of Community Corrections to meet the needs of probationers; Performs community supervision during or after hours as necessary, developing and conducting programs for rehabilitation in accordance with established standards; Refers probationers to community agencies that offer specialized services that are required for a particular individual’s needs following a thorough and complete evaluation; Collaborates with other law enforcement officials regarding the processing of warrants; Admits offenders to the Electronic Monitoring Program (ELMO) in accordance with court orders; Conducts substance abuse tests in accordance with Trial Court Substance Abuse Testing Protocols either during or after hours; Conducts investigations, prepares appropriate reports focused on best practices and evidence based conclusions of probationer behavior, and is prepared to make recommendations based on these investigations; Performs various public relations activities, such as addressing community groups, participating in conferences, and meeting with agencies or the public on behalf of the Chief Probation Officer and/or the Trial Court; Performs such other duties as may be directed by the judge or chief probation officer in accordance with the standards of the Probation Service and any specialized needs of the court; Performs other related duties as required. Job Competencies: PROBATION SERVICE COMPETENICES: All applicants must be able, through the interview process, prove proficiency in the following competencies: • Competencies Key Skills Ethics and Values Communicates and demonstrates the ethics and values of Probation Service and the Trial Court. Mission and Vision Understands, upholds, and communicates the stated organizational mission and vision. • Performance Enhancement (Individual & EBP) Actively is committed to both improving performance and the professional development process, including meeting Probation Service Standards, policies of the Probation Department and the Trial Court. • Teamwork Demonstrates a willingness to work in a team oriented environment, with a commitment to shared goals and accountabilities through the development of positive relationships, promoting a healthy work environment. • Collaboration Demonstrates flexibility and openness to modifications and adaptations suitable to the situation; • Receptive to diverse ideas while respecting other's opinions and roles. • Strategic Planning Integrates professional development with the organization's strategic goals. • Self Awareness Seeks feedback and direction regarding performance and professional development; • Understands how different situations often require different responses. • Influence Using experiences to suggest improvements to policies and processes; Acts an agent for positive change. • Managing External Environment Works cooperatively with the law enforcement community and other government agencies in Probation's sphere of operations. • Continuous Learning Is actively committed to and actively works to continuously improve himself/herself. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Probation Officer • A bachelor's degree from an accredited college or university is required; a concentration in human services, behavioral sciences, or criminal justice is preferred. • A minimum of 2 years of work experience in human services, criminal justice, or 2 years working as an Associate Probation Officer; PLEASE NOTE: A graduate degree in the behavioral sciences, education, administration, management, law or criminal justice may be substituted for the above experience, if the candidate also possesses a bachelor's degree in accordance with the education requirement. Preferred Qualifications: Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Greenfield, Massachusetts, United States
Aug 17, 2022
Full Time
Title: Probation Officer - Franklin Probate & Family Court Pay Grade: New Probation Officers Starting Pay: $ 66,807.10 Departmental Mission Statement: The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This Probation Officer job posting is ONLY for candidatesthat applied to the 2020 Probation Officer Statewide posting (2/13/2020- 3/1-2020) and Passed the 2nd Round Screening Interview OR is a Current Probation Officer with the Massachusetts Probation Service. You must upload a current resume to your profile during the application process. Position Summary: • A Probation Officer, under the direct supervision of the Chief Probation Officer, First Assistant Chief Probation Officer, or Assistant Chief Probation Officer, investigates thoroughly offender personal history, background, and environment; reports findings to the court and is prepared to make appropriate recommendations on dispositions; periodically interviews probationers to determine the effectiveness of probation supervision and areas in which casework counseling are needed; refers probationers to social resources in the community for assistance in rehabilitation; enforces court orders; recommends revoking of probation and/or modification of court orders when necessary. Probation Officers may be subject to transfer within a defined geographic area in accordance with the collective bargaining agreement. • SUPERVISION RECEIVED: Work is performed under the general direction of the Chief Probation Officer or his/her designee and is evaluated for professional soundness and conformity to policy. Supervision Received: Duties: Probation Officer Duties: Performs all assigned duties relating to cases scheduled for appearance in court; Assists as needed in courtroom procedure during court sessions; Establishes a working communicative relationship with probationers in order to carry out the orders of the court; Enforces all orders handed down by the court; Carefully documents facts and testifies in court with respect to the probationer’s activities, behavior and quality of adjustment while under supervision; Following established legal procedures brings alleged violations of the probationer to the attention of the court and/or brings a probationer before the court as required; Determines when circumstances warrant modification of court orders and initiates the necessary action to procure a decision by the court on such modification; Plans office activities, conferences, and field visits in connection with investigation and supervision functions; Maintains accurate and up-to-date case records in a neat and legible prescribed form; Prepares and submits monthly statistical and performance reports on the status of individual caseload; Gathers and evaluates background information and any data pertinent to individual cases in connection with both investigation and supervision; Monitors payment orders of the court, e.g., restitution, fines, and support orders; Maintains own probation chronological listing information and contact with probationers; Conducts counseling interviews for assigned cases according to approved counseling techniques in order to identify and clarify any probationer problems; suggests constructive methods for addressing such problems; and consults with supervisors as necessary; Contacts public and private community groups and agencies to obtain their cooperation in attempting to address probationer needs; maintains continuous and collaborative working relationships with agencies; Participates in the development of supervision plans in coordination with the Trial Court Office of Community Corrections to meet the needs of probationers; Performs community supervision during or after hours as necessary, developing and conducting programs for rehabilitation in accordance with established standards; Refers probationers to community agencies that offer specialized services that are required for a particular individual’s needs following a thorough and complete evaluation; Collaborates with other law enforcement officials regarding the processing of warrants; Admits offenders to the Electronic Monitoring Program (ELMO) in accordance with court orders; Conducts substance abuse tests in accordance with Trial Court Substance Abuse Testing Protocols either during or after hours; Conducts investigations, prepares appropriate reports focused on best practices and evidence based conclusions of probationer behavior, and is prepared to make recommendations based on these investigations; Performs various public relations activities, such as addressing community groups, participating in conferences, and meeting with agencies or the public on behalf of the Chief Probation Officer and/or the Trial Court; Performs such other duties as may be directed by the judge or chief probation officer in accordance with the standards of the Probation Service and any specialized needs of the court; Performs other related duties as required. Job Competencies: PROBATION SERVICE COMPETENICES: All applicants must be able, through the interview process, prove proficiency in the following competencies: • Competencies Key Skills Ethics and Values Communicates and demonstrates the ethics and values of Probation Service and the Trial Court. Mission and Vision Understands, upholds, and communicates the stated organizational mission and vision. • Performance Enhancement (Individual & EBP) Actively is committed to both improving performance and the professional development process, including meeting Probation Service Standards, policies of the Probation Department and the Trial Court. • Teamwork Demonstrates a willingness to work in a team oriented environment, with a commitment to shared goals and accountabilities through the development of positive relationships, promoting a healthy work environment. • Collaboration Demonstrates flexibility and openness to modifications and adaptations suitable to the situation; • Receptive to diverse ideas while respecting other's opinions and roles. • Strategic Planning Integrates professional development with the organization's strategic goals. • Self Awareness Seeks feedback and direction regarding performance and professional development; • Understands how different situations often require different responses. • Influence Using experiences to suggest improvements to policies and processes; Acts an agent for positive change. • Managing External Environment Works cooperatively with the law enforcement community and other government agencies in Probation's sphere of operations. • Continuous Learning Is actively committed to and actively works to continuously improve himself/herself. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Probation Officer • A bachelor's degree from an accredited college or university is required; a concentration in human services, behavioral sciences, or criminal justice is preferred. • A minimum of 2 years of work experience in human services, criminal justice, or 2 years working as an Associate Probation Officer; PLEASE NOTE: A graduate degree in the behavioral sciences, education, administration, management, law or criminal justice may be substituted for the above experience, if the candidate also possesses a bachelor's degree in accordance with the education requirement. Preferred Qualifications: Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Springfield, Massachusetts, United States
Aug 17, 2022
Full Time
Title: Case Specialist Series Pay Grade: Grade 7 Starting Pay: $41,480.46 Departmental Mission Statement: The Probate and Family Court Department's mission is to deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner. The Probate and Family Court Department has jurisdiction over family-related and probate matters, such as divorce, paternity, child support, custody, parenting time, adoption, termination of parental rights, and abuse prevention. We also handle wills, estates, trusts, guardianships, conservatorships, and changes of name. The Court has 14 divisions. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/probate-and-family-court Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Supervision Received: Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Job Competencies: Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Springfield, Massachusetts, United States
Aug 17, 2022
Full Time
Title: Court Interpreter - Spanish Pay Grade: Grade 17 Starting Pay: $ 73,753.54/yr. Departmental Mission Statement: The Support Services Department is responsible for a wide range of distinct topic areas which provide support for the administration of justice in the Trial Court. These services include the Judicial Response System, the operation of Trial Court Law Libraries and Court Services Centers, a Record Management operation, the Office of Court Interpreters (OCIS) and the Office of Transcription Services. Trial Court Office of Language Access Profile: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. **New hires for Interpreter positions are required to either have the NCSC Interpreter Certification of successfully complete the NCSC Interpreter Certification program during the first 2 years of employment. Failure to pass the written and oral certification examinations during the first 2 years of employment shall result in separation from employment. Position Summary: Court Interpreters serve as certified staff interpreters who interpret legal proceedings for non-English speaking persons involved in court matters in accordance with regulations established by the Office of Court Interpreters (OCIS). The position title above the entry level requires the performance of more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy. Supervision Received: Receives moderate direction from the Manager of Interpreter Services of the Trial Court and her/his designee and is evaluated for professional soundness and conformity to policy, regulations and established procedures. Duties: Court Interpreter I Duties: • Interprets simultaneously and consecutively for defendants, witnesses and victims in court, for persons seeking assistance in court or from Probation Officers, for persons filing petitions, for prosecutors and for defense attorneys in interviewing defendants, witnesses, parents, plaintiffs or victims, and for persons completing forms as specified in section 8.01 of the Standards and Procedures of the OCIS; • Provide translation services as required by the Court and OCIS, including but not limited to court forms, documents, correspondence, signage and other written materials. • Attends ongoing training provided or funded by OCIS or the Trial Court as part of continuing education requirements; • Maintains records of interpreting and translating responsibilities pursuant to OCIS and Trial Court policies. • Must be willing to travel to the various divisions of the Trial Court as needed, and perform other duties as assigned by OCIS. Performs related duties as required. Court Interpreter II Duties: • Provide simultaneous and consecutive interpreting and translation services for defendants, witnesses, victims, and all court users seeking language access assistance. • Translates and review translations of official forms, documents, public signs, letters and correspondence and other written material from English into a specified foreign language and vice versa as needed by OCIS; • Oversees the activities of per diem interpreters assigned to their location by OCIS, including supervising their interpreting and translation assignments within his/her work unit; • Provides linguistic evaluations of per diem interpreters assigned to them by OCIS, including determining deficiencies, progress and training needs; • Provides various training activities, including determining subjects/topics for training, developing training materials and serving as a trainer; • Performs various public relations activities such as addressing other agencies; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Support Services Department missions. Applied Knowledge Demonstrates language proficiency, interpreter skills, and understands court policy and procedure. Problem Solving Accurately assesses interpreter problems in the Trial Court and recommends and facilitates appropriate solutions. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity Promotes an environment of cross-cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Interpreter I: • Bachelor’s degree in a human services field, plus a minimum of four (4) years experience in legal, technical, medical, literary translation and/or interpretation , or an equivalent combination of education and experience. • Fully proficient in English and Spanish language. • Applicants are required to pass the State Court Interpreter Certification test as a pre-requisite for appointment to this position. Certification pursuant to Massachusetts General Laws, Chapter 221C through the Office of Court Interpreter Services is a requirement. • Ability to interpret in the simultaneous mode and the consecutive mode in court-related proceedings. • Ability to maintain accurate and timely records including, but not limited to, data entry and collection of data. Will generate monthly or other reports as needed. • Ability to establish work priorities and to work independently. • Ability to serve the public and others with business before the court in a courteous and professional manner. • Demonstrate effective communication skills, including the ability to perform work and communicate in a highly visible and public setting. • Ability to travel to court locations. Must have a valid Massachusetts Driver’s License or possess or have access to other reliable methods of transportation. • Must possess a general understanding of the operations of the Massachusetts Trial Court. Court Interpreter II Requirements: A minimum of four (4) years service as a Court Interpreter I. Advanced interpreter skills, advanced language proficiency, and an advanced understanding of and ability to explain of court proceedings. Must exhibit full compliance with the Interpreter Code of Professional Conduct. Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Roxbury, Massachusetts, United States
Aug 17, 2022
Full Time
Title: Probation Officer - Roxbury BMC Pay Grade: New Probation Officers Starting Pay:$ 66,807.10 Departmental Mission Statement: The Massachusetts Probation Service's mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This Probation Officer job posting is ONLY for candidatesthat applied to the 2020 Probation Officer Statewide posting (2/13/2020- 3/1-2020) and Passed the 2nd Round Screening Interview OR is a Current Probation Officer with the Massachusetts Probation Service. You must upload a current resume to your profile during the application process. Position Summary: • A Probation Officer, under the direct supervision of the Chief Probation Officer, First Assistant Chief Probation Officer, or Assistant Chief Probation Officer, investigates thoroughly offender personal history, background, and environment; reports findings to the court and is prepared to make appropriate recommendations on dispositions; periodically interviews probationers to determine the effectiveness of probation supervision and areas in which casework counseling are needed; refers probationers to social resources in the community for assistance in rehabilitation; enforces court orders; recommends revoking of probation and/or modification of court orders when necessary. Probation Officers may be subject to transfer within a defined geographic area in accordance with the collective bargaining agreement. • SUPERVISION RECEIVED: Work is performed under the general direction of the Chief Probation Officer or his/her designee and is evaluated for professional soundness and conformity to policy. Supervision Received: Duties: Probation Officer Duties: Performs all assigned duties relating to cases scheduled for appearance in court; Assists as needed in courtroom procedure during court sessions; Establishes a working communicative relationship with probationers in order to carry out the orders of the court; Enforces all orders handed down by the court; Carefully documents facts and testifies in court with respect to the probationer’s activities, behavior and quality of adjustment while under supervision; Following established legal procedures brings alleged violations of the probationer to the attention of the court and/or brings a probationer before the court as required; Determines when circumstances warrant modification of court orders and initiates the necessary action to procure a decision by the court on such modification; Plans office activities, conferences, and field visits in connection with investigation and supervision functions; Maintains accurate and up-to-date case records in a neat and legible prescribed form; Prepares and submits monthly statistical and performance reports on the status of individual caseload; Gathers and evaluates background information and any data pertinent to individual cases in connection with both investigation and supervision; Monitors payment orders of the court, e.g., restitution, fines, and support orders; Maintains own probation chronological listing information and contact with probationers; Conducts counseling interviews for assigned cases according to approved counseling techniques in order to identify and clarify any probationer problems; suggests constructive methods for addressing such problems; and consults with supervisors as necessary; Contacts public and private community groups and agencies to obtain their cooperation in attempting to address probationer needs; maintains continuous and collaborative working relationships with agencies; Participates in the development of supervision plans in coordination with the Trial Court Office of Community Corrections to meet the needs of probationers; Performs community supervision during or after hours as necessary, developing and conducting programs for rehabilitation in accordance with established standards; Refers probationers to community agencies that offer specialized services that are required for a particular individual’s needs following a thorough and complete evaluation; Collaborates with other law enforcement officials regarding the processing of warrants; Admits offenders to the Electronic Monitoring Program (ELMO) in accordance with court orders; Conducts substance abuse tests in accordance with Trial Court Substance Abuse Testing Protocols either during or after hours; Conducts investigations, prepares appropriate reports focused on best practices and evidence based conclusions of probationer behavior, and is prepared to make recommendations based on these investigations; Performs various public relations activities, such as addressing community groups, participating in conferences, and meeting with agencies or the public on behalf of the Chief Probation Officer and/or the Trial Court; Performs such other duties as may be directed by the judge or chief probation officer in accordance with the standards of the Probation Service and any specialized needs of the court; Performs other related duties as required. Job Competencies: PROBATION SERVICE COMPETENICES: All applicants must be able, through the interview process, prove proficiency in the following competencies: • Competencies Key Skills Ethics and Values Communicates and demonstrates the ethics and values of Probation Service and the Trial Court. Mission and Vision Understands, upholds, and communicates the stated organizational mission and vision. • Performance Enhancement (Individual & EBP) Actively is committed to both improving performance and the professional development process, including meeting Probation Service Standards, policies of the Probation Department and the Trial Court. • Teamwork Demonstrates a willingness to work in a team oriented environment, with a commitment to shared goals and accountabilities through the development of positive relationships, promoting a healthy work environment. • Collaboration Demonstrates flexibility and openness to modifications and adaptations suitable to the situation; • Receptive to diverse ideas while respecting other's opinions and roles. • Strategic Planning Integrates professional development with the organization's strategic goals. • Self Awareness Seeks feedback and direction regarding performance and professional development; • Understands how different situations often require different responses. • Influence Using experiences to suggest improvements to policies and processes; Acts an agent for positive change. • Managing External Environment Works cooperatively with the law enforcement community and other government agencies in Probation's sphere of operations. • Continuous Learning Is actively committed to and actively works to continuously improve himself/herself. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Probation Officer • A bachelor's degree from an accredited college or university is required; a concentration in human services, behavioral sciences, or criminal justice is preferred. • A minimum of 2 years of work experience in human services, criminal justice, or 2 years working as an Associate Probation Officer; PLEASE NOTE: A graduate degree in the behavioral sciences, education, administration, management, law or criminal justice may be substituted for the above experience, if the candidate also possesses a bachelor's degree in accordance with the education requirement. Preferred Qualifications: Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Lawrence, Massachusetts, United States
Aug 16, 2022
Full Time
Title: Probation Case Specialist - Lawrence District Court Pay Grade: Grade 7 Starting Pay: $41,480.46 Departmental Mission Statement: The Massachusetts Probation Service’s mission is to increase community safety, reduce recidivism, contribute to the fair and equitable administration of justice, support victims and survivors, and assist individuals and families in achieving long term positive change. ORGANIZATIONAL PROFILE: https://www.mass.gov/orgs/massachusetts-probation-service Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: SUMMARY OF SERIES: This series is responsible for performing a variety of duties related to the processing of cases, including entering of data in automated systems, within a Probation Office. In addition to case processing duties, this series is also responsible for providing service to the public and other individuals who have business with the court consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and Probation operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles.The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Probation Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Probation Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Probation Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Probation Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Probation Case Coordinator. Duties: Probation Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting individuals in filling out forms and applications, and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; • Retrieves criminal records, enters initial data, and updates records and orders in various automated systems; • Requests information from other agencies, departments, and or courts; • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; • Prepares lists and other standard documents, and sends out notices to parties and attorneys; Verifies daily list with the Clerk-Magistrate's office; • Copies, files, retrieves, and sorts court papers, documents, and folders according to established procedures. • Pulls folders for court sessions; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; • Maintains statistical data concerning case processing activities; and Performs related duties as required. Probation Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes providing information of a more specialized and or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, reports, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, identifying inaccuracies and or discrepancies and taking action to resolve inaccuracies and discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs more extensive administrative support work Probation Officers, including typing case folders, violation hearing notices, pre-sentence investigations, probation transfers, letters, reports, and other non-standard documents using word processing software as required. Also collects supporting documentation as necessary. • Performs routine administrative duties such as preparing internal requisitions, payment vouchers, encumbrance documents, and CAPS forms as required. • Serves as a “floating case specialist” who is able to fill-in for employees within other work units as required. • Performs all of the duties of the lower level within this series as required. • Probation Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Performs advanced case processing and data entry functions requiring independent judgment concerning the types of actions to be taken and making determinations as to when it is appropriate to take such actions, including working on complicated merges involving multiple records and the need to collect information from multiple outside agencies. • Compares data in various automated systems in order to determine status and to ensure accuracy of information. Resolves discrepancies as needed. • Reviews approved motions for release of criminal records for completeness, produces such records or identifies issues for further review by a supervisor. • Maintains a data base on individuals referred to community service and other court programs and provides periodic reports; • Assists in the training of new employees and in the ongoing training of other employees. Serves as a “floating case specialist” who is able to perform the full-range of case processing duties within an office during absences as required; • Assists in special projects as assigned by a supervisor; May provide occasional assistance to courtroom personnel; Performs all of the duties of the lower levels within this series as required; Probation Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Serves as a resource for the handling of particular functions, including answering questions and assisting in resolving problems. • Compiles statistical information on probation activities and prepares periodic reports. • Prepares a variety of notices, documents and correspondence requiring a detailed knowledge of applicable terminology, rules, and procedures. • Assists in researching open cases to determine their status and to determine further action to be taken. • Performs administrative support responsibilities for a supervisor, including composing correspondence for supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; • Identifies persons who are behind in payments, research payment histories, determines further actions to be taken, and maintains appropriate files. • Provides assistance to staff in the use of word processing and other software applications; • May provide regular assistance and coordination to personnel assigned to the courtroom; • May serve as a back-up to a higher level series; • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Probation Case Specialist. Probation Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Probation Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Probation Case Specialist I. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Working knowledge and training in all of the procedures, manual and automated, related to the cases processed within the Probation Office. • Working knowledge of word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical case processing information. • Ability to identify problems with court documents, papers and filings and to take appropriate action. Probation Case Specialist III Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist II. • Considerable working knowledge of case processing using MassCourts or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to all of the cases processed by the Probation Office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Probation Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Probation Case Specialist III. • Considerable working knowledge of all probation related case processing using MassCourts or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. • Demonstrated ability to conduct research on case files and systems and to prepare reports. Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Boston, Massachusetts, United States
Aug 16, 2022
Full Time
Title: Forms and Technology Administr Pay Grade: Management Starting Pay: 81,716.76 Departmental Mission Statement: The Executive Office of the Trial Court is led by the Chief Justice of the Trial Court and the Court Administrator and oversees judicial and court operations, including the Office of Court Management. The Executive Office works collaboratively with the Trial Court’s seven Departments and Commissioners of Probation and Jury to develop and implement policies and initiatives that promote an environment of continuous improvement and ensure the most effective use of resources to support and enhance the delivery of justice in the Trial Court. The Executive Office also oversees the development and implementation of strategic planning for the Trial Court. ORGANIZATIONAL PROFILE: Notes:This position is designated as a management position and is covered by the Trial Court Personnel Policies and Procedures Manual. Position Summary: Working within the Executive Office of the Trial Court under the direction of the Access to Justice Administrator (and Designated Forms Administrator), the Forms and Technology Administrator is responsible for assisting in the day-to-day operations of the Trial Court’s uniform court forms program and supports the work of forms management governance structure by focusing on standardizing and simplifying court forms and self-help materials commonly used by the public, court users, court departments and Probation. The Forms and Technology Administrator assists in the management of the program and performs functions related to standardized form development, design, and implementation for the Trial Court. At the direction of the Forms Administrator, this position will also work collaboratively with the Trial Court’s Forms Management Team (FMT), the Office of Language Access (OLA), the Office of Workplace Rights and Compliance (OWRC) and Judicial Information Systems Department in assisting with the development of eCourts guide and file interviews for court forms. Supervision Received: Receives general direction and supervision from the Access to Justice Administrator (Forms Administrator) in performing duties in accordance with all best management practices and established guidelines. Duties: The following are major duties typically performed by the Forms and Technology Administrator: • At the direction of the Access to Justice Administrator, administers and provides professional consultation for the statewide standardized forms program including the creation, updating, review, translation, and distribution of promulgated standardized forms; • Participates in and prioritizes forms to be created and reviewed, coordinating the work of the FMT subject area subcommittees; • Ensures departments are aware of and are consistent with the "Principles and Goals for Revising and Creating Forms and Printed Self-Help Materials for External Court Users” (“Forms Principles”) and Massachusetts Trial Court "Readability Guidelines for Printed Self-Help Materials and Forms” (“Readability Guidelines”) adopted by the Trial Court in 2018; • Assists the Senior Manager for Access to Justice (Forms Administrator) and the FMT by working closely with Trial Court Departments and the Probation Service to complete the forms milestones in Strategic Plan 23-25 by reviewing, simplifying, and standardizing current forms and self-help materials most commonly used by self-represented litigants; • Maintains inventory of current forms to ensure that they follow the Forms Principles, including use of plain language, readability guidelines for language, clear and simple directions and the creation of flow charts where appropriate along with making recommendations to appropriate department(s) to achieve compliance; • Assists in the design user testing and the creation of a process to test the effectiveness and efficiency of each form to increase usability; analyzes and shares user testing results with subcommittees and manages revisions; • Coordinates, maintains, and keeps current the web-based forms management program by updating the forms inventory as forms are created or revised; and creates updated forms management reports; • The Forms & Technology Administrator shall serve as an ex officio member of all trial court wide forms development committees to tracks and manage the status of forms throughout the forms review process; • In coordination with the Trial Court Communications department, manages the Trial Court website form-related queries and coordinates responses to public comments; • At the direction of the Senior Manager for Access to Justice and in coordination with Deputy Assistant for Judicial Policy - Legal Counsel and the FMT and subcommittees, reviews changes in the law and advises as to their potential effect on court forms; • Collaborates with the Department of Research and Planning, trial court departments, and user experience experts to conduct post-implementation analysis to determine the effectiveness of standardized forms within the system and determines possible improvements; • Keeps apprised of current form issues, policies, and technological changes in form creation and makes recommendations for use in the courts, when appropriate; • Keeps apprised of emerging legal technology, and assists with the development of guide and file interviews for court forms; • Attends and presents at conferences and/or meetings on behalf of the trial court Access to Justice Office; • Acts as a resource to judges, clerks, and court users in matters related to standardized forms; and • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values: Communicates and demonstrates the ethics and values of the Trial Court. Mission: Understands, upholds, and communicates the Trial Court and Support Services missions. Applied Knowledge: Demonstrates management skills and the ability to innovate and drive enhancements and efficiencies in standardization of forms for advancing Access to Justice. Problem Solving: Accurately assesses service and programmatic related problems in the Trial Court and recommends and facilitates appropriate solutions. Customer Service: Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration: Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity: Promotes an environment of cross-cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning: Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Forms and Technology Administrator: • A Bachelor’s Degree and 4 years of relevant professional experience demonstrating a commitment to improving Access to Justice, particularly as pertaining to court forms and technology ; or and equivalent combination of education and experience; (a graduate or law degree is preferred) • Demonstrated proficiency to business software to develop data bases and systems, technology appropriate for forms creation and to record and track benchmark progress; • Demonstrated ability to recognize access to justice priorities and work cooperatively to support their accomplishment; • Experience working with courts and self-represented litigants; • Demonstrated leadership and management skills; • Strong interpersonal skills and the ability to work professionally with persons at all levels, including judges, and to maintain effective working relationships; • Excellent written and oral communication skills; • Ability to work collaboratively with people and organizations representing diverse interests, experience staffing boards or committees; • Skills in program development, implementation, and evaluation; • Knowledge of the principles and techniques of short-term and long-range project management; • Ability to establish work priorities; • Proven ability to maintain accurate records and to prepare all necessary reports; and • Ability to travel to courts throughout the judicial system. Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Brockton, Massachusetts, United States
Aug 16, 2022
Full Time
Title: Court Interpreter - Spanish Pay Grade: Grade 17 Starting Pay: $ 72,307.39/yr. Departmental Mission Statement: The Support Services Department is responsible for a wide range of distinct topic areas which provide support for the administration of justice in the Trial Court. These services include the Judicial Response System, the operation of Trial Court Law Libraries and Court Services Centers, a Record Management operation, the Office of Court Interpreters (OCIS) and the Office of Transcription Services. Trial Court Office of Language Access Profile: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. **New hires for Interpreter positions are required to either have the NCSC Interpreter Certification of successfully complete the NCSC Interpreter Certification program during the first 2 years of employment. Failure to pass the written and oral certification examinations during the first 2 years of employment shall result in separation from employment. Interpreters must have the ability to travel to court locations in Bristol county. Position Summary: Court Interpreters serve as certified staff interpreters who interpret legal proceedings for non-English speaking persons involved in court matters in accordance with regulations established by the Office of Court Interpreters (OCIS). The position title above the entry level requires the performance of more complex and varied work. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position title within this series consistent with the specifications for the higher level position title. The position title reverts to the entry level when there is a vacancy. Supervision Received: Receives moderate direction from the Manager of Interpreter Services of the Trial Court and her/his designee and is evaluated for professional soundness and conformity to policy, regulations and established procedures. Duties: Court Interpreter I Duties: • Interprets simultaneously and consecutively for defendants, witnesses and victims in court, for persons seeking assistance in court or from Probation Officers, for persons filing petitions, for prosecutors and for defense attorneys in interviewing defendants, witnesses, parents, plaintiffs or victims, and for persons completing forms as specified in section 8.01 of the Standards and Procedures of the OCIS; • Provide translation services as required by the Court and OCIS, including but not limited to court forms, documents, correspondence, signage and other written materials. • Attends ongoing training provided or funded by OCIS or the Trial Court as part of continuing education requirements; • Maintains records of interpreting and translating responsibilities pursuant to OCIS and Trial Court policies. • Must be willing to travel to the various divisions of the Trial Court as needed, and perform other duties as assigned by OCIS. Performs related duties as required. Court Interpreter II Duties: • Provide simultaneous and consecutive interpreting and translation services for defendants, witnesses, victims, and all court users seeking language access assistance. • Translates and review translations of official forms, documents, public signs, letters and correspondence and other written material from English into a specified foreign language and vice versa as needed by OCIS; • Oversees the activities of per diem interpreters assigned to their location by OCIS, including supervising their interpreting and translation assignments within his/her work unit; • Provides linguistic evaluations of per diem interpreters assigned to them by OCIS, including determining deficiencies, progress and training needs; • Provides various training activities, including determining subjects/topics for training, developing training materials and serving as a trainer; • Performs various public relations activities such as addressing other agencies; • Performs related duties as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: Ethics and Values Communicates and demonstrates the ethics and values of the Human Resources Department and the Trial Court. Mission Understands, upholds, and communicates the Trial Court and Support Services Department missions. Applied Knowledge Demonstrates language proficiency, interpreter skills, and understands court policy and procedure. Problem Solving Accurately assesses interpreter problems in the Trial Court and recommends and facilitates appropriate solutions. Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public. Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals. Commitment to Diversity Promotes an environment of cross-cultural awareness and diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development. Minimum Requirements: These are the minimum requirements necessary to apply for the position of Court Interpreter I: • Bachelor’s degree in a human services field, plus a minimum of four (4) years experience in legal, technical, medical, literary translation and/or interpretation , or an equivalent combination of education and experience. • Fully proficient in English and Spanish language. • Applicants are required to pass the State Court Interpreter Certification test as a pre-requisite for appointment to this position. Certification pursuant to Massachusetts General Laws, Chapter 221C through the Office of Court Interpreter Services is a requirement. • Ability to interpret in the simultaneous mode and the consecutive mode in court-related proceedings. • Ability to maintain accurate and timely records including, but not limited to, data entry and collection of data. Will generate monthly or other reports as needed. • Ability to establish work priorities and to work independently. • Ability to serve the public and others with business before the court in a courteous and professional manner. • Demonstrate effective communication skills, including the ability to perform work and communicate in a highly visible and public setting. • Ability to travel to court locations. Must have a valid Massachusetts Driver’s License or possess or have access to other reliable methods of transportation. • Must possess a general understanding of the operations of the Massachusetts Trial Court. Court Interpreter II Requirements: A minimum of four (4) years service as a Court Interpreter I. Advanced interpreter skills, advanced language proficiency, and an advanced understanding of and ability to explain of court proceedings. Must exhibit full compliance with the Interpreter Code of Professional Conduct. Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Boston, Massachusetts, United States
Aug 16, 2022
Full Time
Title: Research Attorney Pay Grade: Grade 18 Starting Pay: $80,071.49 Departmental Mission Statement: The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. ORGANIZATIONAL PROFILE: Notes: This posting is to fill one Superior Court Research Attorney position within the Administrative Office of the Superior Court to serve all the Justices of the Superior Court. This Research Attorney position is expected to be based primarily in Boston. The Superior Court seeks to fill this position as soon as possible. Please read all instructions carefully before starting the Trial Court online application process. Applications that do not comply with the instructions may be screened out. In particular: * Employment Application. Applicants must complete the online Employment Application. Answer each question fully and accurately. Please do not use "see resume" or similar response. * Resumes. Applicants must upload a Word file or PDF of their resume. The uploaded resume should *not* include references. * Cover Letters. Formal cover letters are required during the application process in order to submit a completed application. Similar to the resume, this may be uploaded in Word or PDF format. The cover letter should be addressed to The Justices of the Superior Court, Suffolk Superior Courthouse, 3 Pemberton Square, 13th Floor, Boston, MA 02108. * References/Letters of Recommendation. Please do not provide references or letters of recommendation at this time through the applicant tracking system or by contacting any employees of the Superior Court. Reference information may be requested, and letters of recommendation (optional) accepted, later in the hiring process. * Additional Materials. Selected applicants may be asked to provide a writing sample and official law school transcript soon after the close of the application period. Applicants should begin gathering these materials and be prepared to submit them when requested (but not before). * Legal Writing Assessment. Applicants who reach the interview stage may be asked to complete legal research and writing assessment exercise. * Clerkship Experience. Please note that judicial clerkship experience (as opposed to judicial internships) is defined as paid full-time post-graduate employment as a law clerk for a court or judge. The Superior Court recognizes the importance of a work-life balance and is developing a hybrid office/remote work policy. Inquiries may be emailed to Romeo Camba, Manager of Legal Research Services, at romeo.camba@jud.state.ma.us (no phone inquiries please). This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position will remain open until filled; however, preference will be given to candidates that applied during the initial 21 day posting period. Position Summary: The Research Attorney is a professional position within the Superior Court. This position involves analyzing and researching legal issues and questions for the Justices of the Superior Court and the Administrative Office, and preparing legal memoranda, drafting judicial decisions and other documents. An employee is hired at the Research Attorney I level and is eligible for reclassification to the Research Attorney II level upon meeting the requirements of that level. The position title reverts to the entry level Research Attorney I position title when there is a vacancy. ORGANIZATIONAL LEVELS: • Research Attorney I: This is the entry level position title within this series. An employee is expected to perform the full range of legal duties of this position and to train for the next higher level. •Research Attorney II: This is the second level position title within this series. An employee is expected to perform more complex and varied legal duties which require more knowledge of case law and court policies and procedures. Supervision Received: Work is performed under the general direction of the Departmental Chief Justice, the Associate Justices, and the Manager of Legal Research Services and is evaluated for professional competence and conformity to policy. Duties: Research Attorney I Duties: • Researches legal issues and questions and assists in the writing of draft decisions and legal memoranda on civil, criminal, and administrative matters; • Delivers all legal documents and related work product in a timely and high quality fashion, meeting deadlines and demonstrating continuous improvement; • May assist in the training, administration, and oversight of law clerks, law fellows, and interns; • Confers with and advises judges and court officials on legal issues;. • Performs specialized legal and administrative functions; • Performs special projects as assigned; and • Performs related duties as required. Research Attorney II Duties: • Regularly researches complex or novel issues or arguments of law and prepares legal memoranda; • Produces substantially more complex high quality work products specifically assigned to experienced research attorneys; • Regularly assists in the training, administration, and oversight of law clerks, law fellows, and interns; • Assists Superior Court Committee members in preparing materials for meetings, judicial conferences, and reports; • Develops specialization skills in specific legal and administrative functions; • Leads special projects as assigned; and • Performs all of the duties of the lower level title as required. Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas: • Ethics and Values: Communicates and demonstrates the ethics and values of the Superior Court Department and the Trial Court. • Mission: Understands, upholds, and communicates the Trial Court and Superior Court missions. • Applied Knowledge: Understanding of legal research,preparing legal memoranda and other documents,contributing to the development and implementation of court rules and policies. • Problem Solving: Accurately identifies and addresses legal issues within the department and initiates corrective action. • Continuous Learning: Demonstrates a commitment to continuously improve himself or herself through professional development. • Commitment to Diversity: Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied racial, ethnic, economic, and cultural backgrounds. • Customer Service: Fosters a departmental environment emphasizing conduct that is courteous and professional toward both Trial Court employees and the public. • Collaboration: Works with others cooperatively, and promotes teamwork, contributing to a work environment that focuses on shared departmental goals. Minimum Requirements: Research Attorney I Requirements: • Graduation from an accredited law school and membership (or currently applying for membership) in the Massachusetts Bar; • Two years of post-law school, professional legal work experience; • Prior post-graduate judicial clerkship is preferred. Judicial clerkship experience is defined as paid full-time post-graduate employment as a law clerk for a court or judge. • Excellent writing, communication, and legal research skills; • Ability to produce high quality work product while meeting deadlines; • Abilities that demonstrate a history of continuous improvement; and • Knowledge of and ability to use computer software such as MS Office, including word processing, spreadsheets, data bases, and PowerPoint. Other knowledge, skills, and abilities: • Ability to assist in the training, administration, and oversight of law clerks, law fellows, and interns; • Knowledge of the Massachusetts judicial system and state law; • Knowledge of applicable court jurisdiction and court procedures; • Knowledge of trial, hearing and administrative procedures; • Ability to analyze legal issues and identify relevant case opinions and court policies; • Ability to prepare legal memoranda and other documents; • Ability to work independently and to establish work priorities; • Ability to deal effectively with attorneys, court officials, justices and the general public; • Ability to handle sensitive matters on a confidential basis; • Ability to maintain complex and accurate court records; and • Ability to travel to Superior Court Courthouses throughout the Commonwealth. Preferred Qualifications: Judicial clerkship experience and/or extensive experience involving a high volume of legal research and writing in a litigation context, particularly before the Superior Court, is preferred. Judicial clerkship experience is defined as paid full-time post-graduate employment as a law clerk for a court or judge. Research Attorney II Requirements: • A minimum of four years of experience as a Research Attorney I; • Considerable knowledge of the Massachusetts judicial system and court policies and practices; • Demonstrated ability to analyze and research complex legal issues; • Demonstrated ability to produce substantially more complex high quality work products specifically assigned to experienced research attorneys; • Ability to demonstrate specialization in specific legal and administrative functions; • Exhibits initiative and the effective leadership on special projects; • Demonstrated ability to assist in the training, administration, and oversight of law clerks, law fellows, and interns; • Demonstrated ability to analyze administrative concerns and to develop feasible solutions; • Demonstrated ability to perform responsibilities with minimal supervision; • Demonstrated ability to develop and maintain professional working relationships with judges and court officials; • Ability to travel to Superior Court Courthouses throughout the Commonwealth; • Performs related work as required. Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Barnstable, Massachusetts, United States
Aug 16, 2022
Full Time
Title: Case Specialist-Barnstable District Court Pay Grade: Grade 7 Starting Pay: $41,480.46/Yr. Departmental Mission Statement: As a gateway to justice in the Commonwealth of Massachusetts, the District Court is dedicated to the administration of justice in a fair, impartial and timely manner in accordance with the rule of law. In fulfilling this role, the District Court shall provide the communities it serves with an environment that is safe, accessible and respectful to all. The District Court shall conduct its business with integrity, competence and a commitment to excellence in order to promote public trust and confidence in the judicial system. District Court Organizational Profile Notes: Notes: This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate or an equivalent office. In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher level position titles within this series consistent with the specifications for the higher level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Case Specialist I Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties; Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting; or on another case processing system; Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders; Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom; Sends out notices to various parties and attorneys; Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries; Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures; Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail; Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts; Maintains statistical data concerning cases processing activities; Performs related duties as required. Case Specialist II Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties; Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness and determining processing required prior to entering them in the permanent record, either manually or using the court’s automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor; Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required; Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required; Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties; Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court’s automated case processing system as necessary; Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions; Assists in the training of new employees and in the ongoing training of other employees; Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required; May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; Performs all of the duties of the lower levels within this series as required; Case Specialist IV Additional Duties: Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. Capable of handling the most unusual and complicated inquiries within established guidelines. May use specialized communication skills in performing these duties; Performs the most complex case processing functions within established guidelines, either manually or using the court’s automated case processing system as necessary; Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems; Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court’s automated case processing system as necessary. Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor’s review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar and arranging meetings, and maintaining files; Provides assistance to staff using word processing and other software applications, such as the court’s automated case processing system. May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court; May serve as a back-up to a higher level series; Performs all of the duties of the lower levels within this series as required. These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: Graduation from high school or its equivalent. Some general clerical or customer service experience. Ability and experience using personal computers, including word processing software such as MS Word. Experience with spreadsheet software such as MS Excel is preferred. General knowledge of modern office practices and procedures. Ability to serve the public and others with business with the court in a courteous and professional manner. Ability to learn the procedures and functions, manual and automated, of the office to which assigned. Ability to understand and follow verbal and written instructions. Ability to perform routine data entry at an acceptable rate of speed. Ability to establish and maintain effective working relationships with court staff. Ability to communicate effectively with others. Case Specialist II Additional Requirements: A minimum of two of years of experience as a Case Specialist I. Demonstrated understanding and training in the court’s automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. Working knowledge and ability to effectively use MassCourts or other court used automated case management system. Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to provide specialized or technical information. Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: A minimum of two years of experience as a Case Specialist II. Considerable working knowledge of case processing using MassCourts or other court used automated case management system. Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to unusual or complicated requests for information. Demonstrated ability to process complicated cases from beginning to end. Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: A minimum of two years of experience as a Case Specialist III. Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. Considerable working knowledge of all case processing using MassCourts or other court used automated case management system. Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. Familiarity with spreadsheets. Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. Demonstrated ability to respond to difficult and sensitive requests for information. Demonstrated ability to function as a resource person. Demonstrated ability to prepare statistical and written reports. Demonstrated ability to train employees. Closing Date/Time: 2022-11-15
MASSACHUSETTS TRIAL COURT Plymouth, Massachusetts, United States
Aug 13, 2022
Full Time
Title: Case Specialist Pay Grade: Grade 7 Starting Pay:$41,480.46 Departmental Mission Statement: The Superior Court, the trial court of general jurisdiction for the Commonwealth of Massachusetts, is committed to delivering high quality justice in a timely and fair manner in accordance with the rule of law. SUPERIOR COURT ORGANIZATIONAL PROFILE: Notes:This position is designated as a union position and is covered by the Collective Bargaining Agreement with O.P.E.I.U., Local 6. This position requires coverage in Brockton and Plymouth as needed. Position Summary: This series is responsible for performing a variety of duties related to the processing of cases, including entering data in automated systems, within an office of a Clerk-Magistrate, a Register of Probate, or an equivalent office. • In addition to case processing duties, this series is responsible for providing service to the public and other individuals who have business with the court, consistent with policies on confidentiality. • The position titles above the entry level require the performance of increasingly more responsible and varied work which requires more knowledge of court procedures and operations and the exercise of more independent judgment. Employees are hired at the entry level position title and are eligible for reclassification to the higher-level position titles within this series consistent with the specifications for the higher-level position titles. The position titles revert to the entry level when there are vacancies. ORGANIZATIONAL LEVELS: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. • Case Specialist I - This is the entry level position title within this series. Employees at this level are expected to perform a variety of duties which teach them the business of the office or a major work unit within an office. • Case Specialist II - This is the second level position title within this series. Employees at this second level are expected to perform more complex case processing functions within a major work unit of an office and to be able to perform those functions within the other major work units as required. They are also expected to perform administrative support functions. • Case Specialist III - This is the third level position title within this series. Employees at this third level are expected to perform advanced case processing functions within a major work unit of an office with limited supervision, to be able to perform those functions within the other major work units, and to be able to provide occasional assistance in a court session as required. • Case Specialist IV - This is the fourth level within this series. Employees at this fourth level are expected to function as a resource person within a major work unit of an office, to be able to perform the full range of case processing responsibilities in all work units as required, to assist in the training of employees, and to be able to provide regular assistance in any court session as required. May also serve as a back-up to a Case Coordinator. Duties: This position is part of a series that includes a number of levels. Employees are appointed to the entry level and are eligible to advance to the higher levels consistent with this job description and Trial Court policies. Case Specialist I Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes assisting the public in filling out forms and applications and responding to routine requests for information concerning cases, scheduling and court procedures. May use specialized communication skills in performing these duties. • Receives training and assists experienced users on MassCourts, a comprehensive, integrated case management system which features electronic filing of complaints, extensive docketing, scheduling, and management reporting, or on another case processing system. • Performs general case intake duties, including receiving court papers and documents, determining general case category, making docket entries, either manually or through an automated case processing system as necessary, and preparing case file folders. • Prepares manually or enters through an automated case processing system as necessary, complaints, petitions, summonses, warrants, daily lists, orders of commitment, other standard form documents, and updates to case information. Such functions may be performed in an office or in a courtroom. • Sends out notices to various parties and attorneys. • Answers incoming phone calls, routes callers to appropriate personnel, takes messages, and provides routine information in response to inquiries. • Copies, files, retrieves, and sorts court papers, documents and folders according to established procedures. • Receives, date stamps, sorts, and distributes incoming mail. Processes outgoing mail. • Performs cashiering duties, including receiving money, determining case type, making entries in the cash register or other system, validating case papers to reflect payments, and issuing receipts. • Maintains statistical data concerning cases processing activities. • Performs related duties as required. Case Specialist II Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes providing information of a more specialized and/or detailed nature. May use specialized communication skills in performing these duties. • Performs more complex case processing functions, including reviewing court documents, papers, and filings for accuracy and completeness, and determining processing required prior to entering them in the permanent record, either manually or using the court's automated case processing system as necessary, identifying inaccuracies and or discrepancies and taking action to resolve such inaccuracies or discrepancies within established guidelines, or referring unusual problems to a supervisor. • Performs routine administrative support duties such as preparing fiscal forms and correspondence using word processing software as required. • Serves as a "floating case specialist" who is able to perform complex case processing functions within other major work units as required. • Performs all of the duties of the lower level within this series as required. Case Specialist III Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. This includes responding to unusual or complicated requests for information. May use specialized communication skills in performing these duties. • Processes complicated cases involving multiple offices, agencies, parties, and legal issues, either manually or using the court's automated case processing system, as necessary. • Performs advanced case processing duties requiring independent judgment concerning the types of action to be taken and making determinations as to when it is appropriate to take such actions. • Assists in the training of new employees and in the ongoing training of other employees. • Serves as a "floating case specialist" who is able to perform advanced case processing functions within all of the major work units of an office as required. • May provide occasional assistance to a Sessions Clerk or an Assistant Clerk in a court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • Performs all of the duties of the lower levels within this series as required. Case Specialist IV Additional Duties: • Provides customer service to attorneys, litigants, law enforcement personnel, and the general public. • Capable of handling the most unusual and complicated inquiries within established guidelines. • May use specialized communication skills in performing these duties. • Performs the most complex case processing functions within established guidelines, either manually or using the court's automated case processing system, as necessary. • Serves as a resource to employees in an office and to employees in other offices, including answering questions and assisting in resolving problems. • Prepares a variety of orders, documents and correspondence requiring a detailed knowledge of statutes, rules, administrative procedures, office policies, and the court's automated case processing system, as necessary. • Performs administrative support responsibilities for a supervisor, including composing correspondence for the supervisor's review and signature, typing memoranda, reports, and other documents, maintaining an appointment calendar, and arranging meetings, and maintaining files. • Provides assistance to staff using word processing and other software applications, such as the court's automated case processing system. • May provide regular assistance to a Sessions Clerk or an Assistant Clerk in any court session as required, including arranging for required papers, documents, and exhibits, marking dockets and case papers, maintaining contact with attorneys and other individuals concerning courtroom activities, and processing files after court. • May serve as a back-up to a higher level series. • Performs all of the duties of the lower levels within this series as required. Minimum Requirements: These are the minimum requirements necessary to apply for a position of Case Specialist. Case Specialist I Requirements: • Graduation from high school or its equivalent. • Some general clerical or customer service experience. • Ability and experience using personal computers, including word processing software such as MS Word. • Experience with spreadsheet software such as MS Excel is preferred. • General knowledge of modern office practices and procedures. • Ability to serve the public and others with business with the court in a courteous and professional manner. • Ability to learn the procedures and functions, manual and automated, of the office to which assigned. • Ability to understand and follow verbal and written instructions. • Ability to perform routine data entry at an acceptable rate of speed. • Ability to establish and maintain effective working relationships with court staff. • Ability to communicate effectively with others. Case Specialist II Additional Requirements: • A minimum of two of years of experience as a Case Specialist I. • Demonstrated understanding and training in the court's automated case processing system, as well as all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to which assigned. • Working knowledge and ability to effectively use MassCourts or other court used automated case management system. • Ability to effectively use word processing software used by the court and the demonstrated ability to use that software to prepare documents. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to provide specialized or technical information. • Demonstrated ability to identify problems with court documents, papers and filings and to take appropriate action within established guidelines. Case Specialist III Additional Requirements: • A minimum of two years of experience as a Case Specialist II. • Considerable working knowledge of case processing using MassCourts, or other court used automated case management system. • Considerable knowledge and training in all of the procedures, manual and automated, related to the cases processed within the work unit or functional area to assigned and a working knowledge of the procedures related to the processing of cases in the other work units or functional areas of an office. • Working knowledge of the fiscal policies of the Trial Court and ability to prepare fiscal reports. • Working knowledge of courtroom policies and procedures and demonstrated ability to provide assistance during court sessions. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to unusual or complicated requests for information. • Demonstrated ability to process complicated cases from beginning to end. • Demonstrated ability to work without close supervision. Case Specialist IV Additional Requirements: • A minimum of two years of experience as a Case Specialist III. • Considerable knowledge of the procedures, manual and automated, related to the processing of all types of cases and the ability to process those cases from beginning to end. • Considerable working knowledge of all case processing using MassCourts, or other court used automated case management system. • Considerable knowledge of all courtroom policies and procedures and demonstrated ability to provide assistance during any court session. • Considerable knowledge of word processing software used by the court and the demonstrated ability to use that software to perform complex functions such as merge letters, macros, templates, etc. • Familiarity with spreadsheets. • Demonstrated ability to serve the public and others with business with the court in a courteous and professional manner. • Demonstrated ability to respond to difficult and sensitive requests for information. • Demonstrated ability to function as a resource person. • Demonstrated ability to prepare statistical and written reports. • Demonstrated ability to train employees. Preferred Qualifications: 2+ years of experience in an office environment. Closing Date/Time: 2022-11-15