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MC Patient Services Specialist

Texas Tech University Health Sciences Center
Lubbock, Texas
Aug 17, 2024

Full Time Public Health

Job Description

MC Patient Services Specialist
Wichita Falls
38491BR

Position Description
This position is responsible for assuring smooth operation of the flow in a correctional facility medical clinic. Employees serve as primary contacts for patients and are responsible for preparing necessary paperwork before patient visits, receiving patients, and maintaining records. In addition, this position may be responsible for coordinating other clinic services, responding to requests for patient information, and maintaining related information for the department. Employees in this classification receive general supervision. Most work is performed according to established procedures; problems of an unusual nature are referred to the supervisor. Work is performed in a medical clinic setting in a correctional facility and may require a high degree of contact with patients, facility staff, and other partners.

Major/Essential Functions

Manages Mental Health caseload reminders in EHR.
Processes patients through EHR.
Schedules patients for appointments.
All office correspondences will be disseminated to appropriate staff.
Screen and distribute offender sick call requests. Create reminders for sick call and referral upon disposition.
Tracks numbers for various reports, including but not limited to: Access to Care and Monthly Activities.
Acts as courier to facilitate the EMR operation.
Answers phones, relays accurate messages and screens calls for clinicians.
Obtain office supplies and forms when needed.
Various other duties as assigned.
Patient Throughput Management.
Responds to all requests in a timely manner as required.
Effectively participates in the overall goals of the Managed Care Team.
Support the goal of the unit by attending necessary meetings.

About Managed Care:
Since 1989, TTUHSC Managed Care has served as a healthcare delivery service, providing high quality, low cost healthcare to patients within the Texas Department of Criminal Justice system. We provide medical, mental health, and dental services to patients in 22 facilities throughout West Texas. Managed Care emphasizes our values-based culture in all we do. You can learn more about TTUHSC Managed Care by visiting our website HERE.

This valuable team member shall perform work in a manner that reflects the Values of TTUHSC:

ONE TEAM: Unite and include diverse perspectives to achieve our mission
KINDHEARTED: Exceed expectations with a kind heart, helping hands, and a positive attitude
INTEGRITY: Be honorable and trustworthy even when no one is looking
VISIONARY: Nurture innovative ideas, bold explorations, and a pioneering spirit
BEYOND SERVICE: Create and deliver positive defining moments

Take care of yourself and your family. Enjoy some of the best benefits in the state of Texas:

Comprehensive Benefits Package
Training
Continuing Education
Loan Forgiveness Program
Retiree Insurance
Paid Leave
Leadership Program
State Pension

Required Qualifications
One (1) year customer service, office, or related experience required. Additional education may substitute for the experience requirement.

To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=871448

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran.

The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.

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Job Address

Lubbock, Texas 79410 United States View Map

About Texas Tech University Health Sciences Center

About Us

Nationally recognized for innovative programs, academic achievement, cutting-edge research and exceptional patient care, Texas Tech University Health Sciences Center aims to promote a greater health environment for West Texas and beyond. While our flagship campus resides proudly in Lubbock, Texas, TTUHSC operates five schools with campuses in Abilene, Amarillo, Dallas/Fort Worth, Lubbock and the Permian Basin (Midland & Odessa).

Like Texas itself, we are an independent and proud institution that is part of a larger union, the Texas Tech University System. As a university separate from Texas Tech University, we have been entrusted with a singular charge: to teach the next generation of doctors, nurses, pharmacists, researchers and health care professionals while simultaneously providing the people of West Texas with world-class patient care. We are both an institution of higher learning and a place where real people come for life-saving medical care.

Our Mission

As a comprehensive health sciences center, our mission is to enrich the lives of others by educating students to become collaborative health care professionals, providing excellent patient care, and advancing knowledge through innovative research.

Our Values & Culture

Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Our five values guide our actions and principles: Beyond Service, Kindhearted, Integrity, One Team, and Visionary.

Compensation & Benefits

We are proud to offer many exceptional employee benefits, including a generous compensation package with comprehensive benefits, medical and dental insurance, paid time off and substantial automatic retirement contributions. Additionally, we invest in employee success by providing many resources designed to support your personal and professional growth, including:

Comprehensive Health Plans and Other Core Insurance
State Retirement Programs and Pension Options
Retiree Insurance for Lifetime Medical Benefits
Continuing Education & Lifelong Learning Programs
Tuition scholarships for employees and their dependents
Leadership and Professional Development Programs
Mental and Physical Wellness Programs
Employee Recognition Programs and Longevity Pay

We are excited for you to consider joining our team at the Texas Tech University Health Sciences Center. Consistently ranked as a "Great College to Work For" by the Chronicle of Higher Education, TTUHSC provides so much more than just a job!

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