JOB SUMMARY JOB SUMMARY Performs a variety of clerical duties in support of WIC program operations; provides breastfeeding education, encouragement, and support; provides customer service to program participants and applicants; screens and calculates applicant eligibility; processes program documentation; issues benefits to clients; participates in community outreach; and performs other related duties.
ESSENTIAL FUNCTIONS AND DECISION MAKING ESSENTIAL FUNCTIONS Conducts various clerical support tasks:
- Answers multi-line phones to assist callers and provide information.
- Schedules and coordinates WIC appointments.
- Processes and maintains program records, files, and documentation; copies, faxes, and files documents; updates/ maintains client records.
- Performs data entry; generates reports.
Provides customer service and assistance to program participants and applicants:
- Gathers applicant information; verifies income; calculates eligibility for program services.
- Issues and explains benefits to participants.
- Coordinates and provides service referrals as necessary.
- Orders supplies; monitors and tracks supply inventory.
Coordinates and provides breastfeeding counseling:
- Sends letters of introduction to pregnant and/or breastfeeding women.
- Educates and assists breastfeeding women with proper breastfeeding techniques and resolves breastfeeding complications.
- Issues, fits, and instructs clients in the use of breast pumps and other aids.
- Provides instruction and encouragement to pregnant and breastfeeding participants
- Teaches breastfeeding classes to pregnant and breastfeeding participants.
- Refers complex issues to qualified lactation professionals.
Maintains WIC facility to ensure a clean, safe, and sanitary environment:
- Participates in cleaning restrooms, kitchen/break area, furniture, doors, windows, floors and equipment.
- Removes trash to the proper disposal receptacle.
- Re-stocks supplies such as tissue, towels, soap and hand sanitizer.
- Reports facility issues to supervisor.
Miscellaneous:
- Participates in community outreach activities as required.
- Obtains participant anthropometric measurements and/or blood samples as assigned.
- Teaches nutrition education classes as assigned.
- Performs other duties as assigned.
DECISION MAKING - This position works under general supervision.
MINIMUM QUALIFICATIONS (Salary is dependent upon qualifications) MINIMUM REQUIREMENTS - High School Diploma or equivalent is required.
- Six (6) months related experience is required.
- Is from the target population and can be trained to be a paraprofessional.
- Have successfully breastfed or expressed breast milk for at least one baby.
- Have the ability to work outside of regular clinic hours and outside of the WIC clinic.
- Must possess a valid Texas Driver's License with an acceptable driving record.
- Proof of required immunizations or obtain upon employment.
- Regular attendance is an essential function of the job.
- Proficiency in Microsoft Office Suite, ie Outlook, Word, Excel preferred.
- Bilingual (English/Spanish) is preferred.
CORE COMPETENCIES AND PHYSICAL DEMANDS CORE COMPETENCIES - Must be able to read, process, and prepare program records and documentation.
- Effective verbal and written communication skills are required; must be able to maintain positive working relationships with program personnel, outside agencies, program participants, and the general public.
- Attends meetings as required or directed.
- Runs reports and prepares documents as directed.
- Must be self-motivated.
- Primary duty station is in Kyle, Texas.Travel to alternate WIC sites may be required.
PHYSICAL DEMANDS AND WORKING CONDITIONS Physical requirements include lifting up to 30 pounds occasionally. Subject to talking constantly; sitting, walking, pushing/pulling, reaching, handling and fine dexterity frequently; standing, lifting, carrying and foot controls occasionally; kneeling, crouching, crawling, bending, twisting, climbing and balancing rarely.
Working conditions involve exposure to infectious diseases, blood borne pathogens and bodily fluids.
Safety Sensitive Position. The City of San Marcos offers its employees a broad range of benefits to enhance their personal and occupational lives. We are committed to a total rewards strategy that provides employees with competitive compensation, comprehensive benefits, and an environment that supports a healthy work/life balance. 2023 Benefits Guide BENEFITSMedical, Dental & Vision Coverage
- United Healthcare
- Choice Plus PPO Plan
- Prescription Drug Plan
- Wellness Initiatives
- Virtual Doctor Visits 24/7
- Dental Plan
Davis Vision Insurance
- Base Vision Plan
- Premium Vision Plan
- Laser Vision Correction discounts
Retirement
- Texas MunicipalRetirement System (TMRS)
- Mission Square Retirement Corporation - optional 457-deferred compensation plan & Roth IRA
ADDITIONAL BENEFITS - Flexible Spending Accounts
- City paid Life and AD&D Insurance
- Voluntary Life, AD&D and Long Term Disability insurance
- Employee Assistance Program
- Vacation
- Sick Leave
- Holidays
- Longevity Pay
- Tuition Reimbursement
- Activity Center Membership
- Direct Deposit
The City of San Marcos strives to provide employees with an opportunity for a flexible and positive work/life balance. Employees in eligible positions are offered remote telework options of up to two days per week or 40% of an employee's scheduled work hours. Remote telework eligibility will be determined by department directors to ensure the City provides quality services.
Closing Date/Time: 8/30/2024 4:59 PM Central
