Public Information Request Coordinator

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus four (4) years of experience in a related field.
• Experience may substitute for education up to the maximum of four (4) years.

Licenses or Certifications:

None
Notes to Applicants
This position serves as the Human Resources Department primary coordinator for the public information request responses and administration, and is responsible for collaborating within the department, and across the City organization, to ensure compliance with City, State, and Federal laws in responsive information.

The Human Resources Department works to position the City of Austin as an employer of choice through balanced, efficient and collaborative strategic partnerships. We support and develop a high performing and diverse workforce that fosters a healthy, safe, respectful and productive work environment for employees and their families, City departments and the community.

When completing a City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. Please include contact information from previous employers.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position. Be sure to provide the job title and employment dates for all jobs you wish to be considered.

If you are selected as a top candidate:

• Verification of your education (including high school graduation or GED , undergraduate, and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution and evidence of your professional licenses or certifications.

Assessment: An assessment(s) may be administered as part of the interview process. This will be a presentation.

To view the City of Austin Recruitment Video, please click here!

Benefits:

• Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

Pay Range
$28.85 - $36.06

Hours
Monday to Friday
8:00 a.m. to 5:00 p.m.
During the initial probationary period all staff are expected to be in the office. After the completion of the successful probationary period, the City of Austin supports a 50% hybrid schedule.
Job Close Date 08/28/2024 Type of Posting External Department Human Resources Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 505 Barton Springs Road, Suite 600, Austin, TX 78704 Preferred Qualifications

• Knowledge of and hands-on experience working with the Texas Open Records Act and processing Public Information Requests.
• Experience in a fast-paced and collaborative environment.
• Experience working with databases and other technology to track and compile information.
• Advanced experience with Adobe Acrobat Pro.
• Experience with release of information practices.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Monitors public information requests and submissions to ensure compliance with policies, procedures, and City, State, and Federal laws. Coordinates and collaborates with key stakeholders regarding public information initiatives and submissions to meet guidelines and goals. Establishes program methods and ensures compliance with laws, including redaction and reporting requirements. Interprets and provides guidance on applicable systems, policies, procedures, strategies, process workflows, and regulations. Resolves non-compliance issues by investigating and resolving discrepancies, complaints, and disputes between involved parties. Works with City staff and other entities to negotiate agreements and assists with resolving appeals and claims related to public information requests. Provides training and consulting expertise to internal and external customers regarding public information processes, procedures, and policies. Reviews and performs quality checks of program-related data. Develops and maintains management reporting to support decision making and policy development.

Responsibilities- Supervision and/or Leadership Exercised:

May provide leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of applicable Federal, State, and Local laws.
• Knowledge of public information requests including request language, terms, conditions, etc.
• Knowledge of City practices, policies, and procedures.
• Skill in oral and written communications.
• Skill in handling multiple tasks, prioritizing and organizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Skill in negotiation.
• Skill in leading teams.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintain good working relationships with other City employees and the public.
• Ability to exercise good judgment, tact, and diplomacy in all dealings and maintain confidentiality as required.
• Ability to interpret policies, procedures, and regulations.
• Ability to resolve complex issues.
• Ability to train others.
• Ability to exercise discretion in confidential matters

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The Public Information Request Coordinator minimum requirements are graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus four (4) years of experience in a related field. Experience may substitute for education up to the maximum of four (4) years. Do you meet these requirements?

• Yes
• No

* Describe your experience working with the Texas Open Records Act and processing Public Information Requests.
(Open Ended Question)
* Describe your experience working with databases and other technology to track and compile information.
(Open Ended Question)
* Describe your experience with release of information practices.
(Open Ended Question)


Optional & Required Documents

Required Documents Resume Cover Letter Optional Documents

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