Position Description

Filing Date: Friday, August 23, 2024 by 5:00 PM

Exam #24/43J15/07LA

The Sheriff’s Office is seeking an individual with a background in end user support for public safety systems, applications, databases, hardware, and incident response. The Supervising Departmental Information Systems Coordinator is assigned to the Information Services Unit in the Administration Operations Bureau and will perform duties for the organization across the Administration, Corrections, and Enforcement Operations Bureaus. This position requires strong interpersonal skills both written and verbal; and supervises a team that functions as a resource for projects and handles day to day departmental level incident, tracking, troubleshooting, technical support needs of the Sheriff’s Office.

The ideal candidate should possess strong customer service skills, is analytical, and can problem solve in a team environment with clear prioritization and project management skills to oversee the operational support team. The ideal candidate should understand California State Laws which mandate rules over criminal justice systems.

The Eligible List established by this recruitment process may be used to fill current and future vacancies on a regular full-time, part-time, or temporary basis County-wide.

Examples of Duties

• Supervises, plans, assigns and reviews the work of staff; sets job standards and evaluates job performance; provides technical assistance and guidance.
• Coordinates with computer support personnel in identifying and resolving problems with the system, including programs, workstations and other related hardware and software.
• Participates in MCSO IT projects as a resource or PM for hardware, application, cabling, and staff moves relative to the MCSO IT needs for Public Safety.
• Assesses and evaluates training needs of system users and provides such training or arranges for staff to acquire it; Writes and revises procedures, instructional materials or staff development tools for MCSO related system training.

To view the complete classification description, please visit the County of Monterey website: Supervising Departmental Information Systems Coordinator

THE SUCCESSFULL CANDIDATE
Will have a proven track record demonstrating the following knowledge, skills and abilities:

Working knowledge of:

• Capability and limitations of various computer operating systems including DOS, Windows and networks.
• Computer applications used in data management.
• Methods of error research and troubleshooting.
• Terminology related to computer hardware, software, network and peripheral equipment.
• Analytical processes.
• Some positions may require a working knowledge of the functions, regulations, services, programs and operations of the specific department.
• Supervisory practices and methods
• Training methods and techniques of automation systems applications.

Some positions may require some knowledge of:

• Specialized automated systems and general application unique to the operating department from a user perspective.

Skill and Ability to:

• Supervise, plan, train and evaluate subordinate staff.
• Evaluate and interpret automated information systems functions from a user perspective.
• Identify, evaluate, and research application systems problems and coordinate corrective actions, as required, with computer support personnel. 2 Supervising Departmental Information System Coordinator.
• Make recommendations for system and operational enhancements.
• Utilize effective judgment regarding establishment and maintenance of application system features such as registration, user profiles, system access security, e-mail administration, and appointment schedule templates.
• Maintain confidentiality of information in accordance with legal standards and/or County regulations.
• Organize, prioritize, schedule and coordinate work flow to meet project deadlines.
• Communicate effectively with all levels of staff in the organization both orally and in writing.
• Provide excellent and courteous customer service and establish and maintain effective working relationships.

Examples of Experience/Education/Training

Any combination of training, education and/or experience which provides the knowledge, skills and abilities and required conditions of employment is qualifying. An example of a way these requirements might be acquired is:

Three years of experience performing both technical support and training in the use of a wide variety of computer hardware and software for automated office systems which included modifying, or interfacing office automation software or application environments.

Additional Information

CONDITIONS OF EMPLOYMENT
The required conditions of employment include, but are not limited to the following:

• Some positions may require applicants to successfully pass a complete and thorough background investigation, that will include a polygraph examination or voice stress analysis.
• Be available to work a flexible schedule, including evenings, weekends, holidays, be subject to holdover and callback duty, and during times of disaster and/or emergency.
• Provide a telephone number or means in which employee can be reached.
• Possession of a valid Class C driver’s license with a satisfactory driving record at time of hire.

BENEFITS:
The County of Monterey offers an excellent benefits package. Please visit our website to view the F Unit Summary Sheet . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

NOTES:

• As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions.
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9.
• If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.

Application and Selection Procedures

Apply On-Line at https://www.governmentjobs.com/careers/montereycounty

by August 23, 2024, 11:59 PM (PST)

or

Hard copy applications may be obtained from and submitted during normal business hours,

Monday - Friday, 8:00 AM - 5:00 PM by contacting:

Monterey County Sheriff’s Office

Attn: Human Resources

1414 Natividad Road

Salinas, CA 93906

Phone: (831) 755-3744, 755-3702, or 755-5129 Fax: (831) 775-8033

The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:

• A completed County of Monterey Employment Application
• Responses to the Supplemental Questions

Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION
Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact LynnRose Alig, Human Resources Analyst, at (831) 755-3744 or aliglr@countyofmonterey.gov.

http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet

Closing Date/Time: 8/23/2024 11:59 PM Pacific

Please mention you found this employment opportunity on the CareersInGovernment.com job board.

Salinas, California United States View Map