Pay Range: $22.02/hr. - $27.52/hr. Job Posting Closing on: Wednesday, August 7, 2024 Workdays & Hours: Monday - Friday 8am - 5pm (in-office).
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
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Medical & Leave Assistant position is currently available with the City of Fort Worth Police Department, Medical Records Unit (MRU). The MRU unit provides services to all PD personnel (sworn and civilian), which is 2400. The unit’s workload is constant, the demands are high, and priorities can change with little notice.
The position is one of three and reports to the Police Employment Specialist (Medical Records Unit Supervisor); it also will act as the units Technical Lead. Each team member within the MRU contributes to the Police Department’s strategic goals, mission and vision by:
- Managing the Workers’ Compensation and Return to Work program;
- Managing reasonable accommodation efforts (in accordance with the Americans with Disability Act (ADA));
- Providing consultation, information, and resources relating to various leave programs to PD personnel;
- Provides training and education to new PD employees, supervisors, and managers;
- Receiving and processing medical documentation from healthcare providers, insurance carriers, PD employees, and Third-Party Administrators (TPA).
Minimum Qualifications: - Associate's degree from an accredited college with major course work in Human Resources, Medical Management, Business Management, Medical Officer Administration or related field and
- Four (4) years of clerical and administrative experience.
Preferred Qualifications: - Six (6) years (or more) of professional clerical and/or professional office administrative experience will substitute for educational requirements ;
- Human Resources experience, working with Workers' Compensation claims, employee information and benefits, medical cases.
- Ability to communicate effectively (verbally and in writing) with all levels of an organization.
- Advanced proficiency working with Microsoft Office Suite (Outlook, Word, Excel) and Adobe Professional.
- Prior lead/supervisory experience in a professional working environment.
Technical Lead duties: - Serves as one of the liaisons between the Department and external third-party administrators (FMLA and ADA vendors).
- Provides consultation, information and internal resources to PD personnel on various leave program, such as the Family Medical Leave Act (FMLA), the City’s Paid Parental Leave Program, and other leave benefit programs.
- Processes voluntary leave donations and other varies leave requests.
- Creates and maintains medical case timelines (case summaries) as requested.
- Tracks and monitors non-occupational leave statuses.
- Assists the Centralized Police Payroll Team (CPPT) in investigating timesheet entries as they and non-job-related leave requests and statuses.
- Ensures proper notifications are sent to Position Management, CPPT, and HRIS.
- Tracks and prepare reports of medical records data weekly, monthly, quarterly, annually, and as requested.
- Responds to requests for information from employees, supervisory and management staff, representatives from other City Departments, and City third-party administrators.
- Provides training to new PD personnel, training and education to new PD employees, supervisors, and managers.
- When needed, reviews the work of the units Administrative Technician for accuracy.
- Provides training and mentoring to the units Administrative Technician.
- Assists management with additional responsibilities as assigned.
Workers’ Compensation and Return to Work program: - Serves as liaison between the Department and external third-party administrators (Workers’ Compensation and Return to Work program vendor).
- Processes First Report of Injury/Exposure/Illness claims in the workers’ compensation third-party administrator’s system, and in the workers’ compensation database and spreadsheet;
- Process work status report forms related to workers’ compensation claims;
- Answers questions related to the Department’s injury, exposure and illness reporting procedures and policies;
- Conducts follow-up research to provide answers to inquiries and obtain supporting documentation for work status changes;
- Verify and calculate leave for the purpose of tracking time in occupational;
- Assist the Centralized Police Payroll Team (CPPT) in investigating timesheet entries as they relate job and statuses;
- Promptly provide workers’ compensation medical records to the City Risk Management Division as required by the City Personnel Rules and Regulations and Human Resources procedures.
Other MRU duties include:
- Processes confidential medical documents and enter data into various City and Department databases.
- Maintain medical files and prepares them for retention and destruction.
- Receive, process, file, maintain and retain employee medical records and information, as well as maintain the confidentiality and proper release of such records and information under the direction of the Unit supervisor.
- Provides service to internal and external customers by resolving complaints or directing employees to the appropriate department or personnel.
- Make timely and accurate notices to Department supervisors, Police Payroll, Police Position Management, and appropriate City Human Resource representatives regarding an employee’s work and leave statuses.
- Daily printing, sorting, logging, and filing large volumes of medical documentation and/or information.
Working Conditions: Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.
Final candidates selected for hire in the Police Department will be subject to a criminal background, drug screen, polygraph examination and fingerprint check.
Applicants must not have used marijuana during the previous two (2) years, nor illegally used any controlled substances within the last five (5) years. Environmental Conditions: Positions in this class typically requires working with office equipment; touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, walking and repetitive motions.
Physical Demands: Essential and other important responsibilities and duties require maintaining physical condition necessary to exert up to 10 pounds of force occasionally, a negligible amount of force frequently and/or constantly having to lift, carry, push, pull or otherwise move objects; manual dexterity required.
Conditions of Employment The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
