Senior Systems Support Analyst - HHSA

The Napa Valley

Napa County is home to 140,000 residents who share a strong sense of community and a legacy of preserving and protecting our rich agricultural heritage.

Located in the heart of California's preeminent wine region, the Napa Valley is also part of the dynamic San Francisco Bay Metropolitan Area. With its sunny Mediterranean climate and proximity to the mountains and ocean, the Valley offers residents easy access to virtually unlimited shopping, dining, cultural and recreational opportunities.

The Napa Valley's strategic location, natural and cultural resources, history of responsible land use planning and attractive quality of life provide the ideal mix of small town living and big city amenities.

Napa County as an Employer

As an organization, Napa County is dedicated to improving the lives of our citizens and reflecting the best of the community's values: Respect, Accountability, Dedication, Integrity and Innovation. Learn more HERE .

The Position

The County of Napa is seeking an experienced Application Support professional to join the Application Support Team (AST) of the Health and Human Services Agency. The selected applicant will support the Electronic Health Records System and work closely with Behavioral Health, Fiscal, and Quality Management divisions. HHSA recently transitioned to a new Electronic Health Record (EHR) system for Behavioral Health that went live July 2023. This role will be a critical part of the team that is tasked with the ongoing support and development of this new EHR.

The ideal candidate will have over 5 years of professional experience and be well versed in Electronic Health Records (EHR), have experience developing custom reports, knowledge of Federal and State regulations that govern documentation and billing for Behavioral Health Programs, experience in providing end user support and training, including curriculum development, and project management experience. Experience working in the Credible EHR is highly desirable. In addition, knowledge of private insurance, Medicare and Medi-CAL billing requirements is highly desirable.

The list established by this recruitment may be used to fill future full-time, part-time, limited term, and extra help vacancies up to one year. There is currently 1 (one) regular full-time vacancy.

Position Requirements:

EXPERIENCE AND EDUCATION: Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the knowledge, skills, and abilities would be:

Experience: Three years of experience as a systems support analyst or communications technician in a data processing environment. Experience in Social Services computer applications is highly desirable.

Education: Equivalent to graduation from an accredited college or university with major course work in computer science, management information systems, electronics, or related field.

License or Certificate:* Possession of a valid California Driver's License.
*Any license, certification, or registration required for this position shall be maintained (i.e. active and in good standing) at all times during employment with Napa County. For continued employment with Napa County, you must maintain such license, certification, or registration to meet the minimum qualifications of this position.
The Recruitment Process:

1. Applications will be received on-line on a continuous basis until the current vacancy is filled.

2. Applications will be reviewed for minimum qualifications. Those who possess the minimum qualifications will be placed on the eligibility list and referred to the hiring department for further consideration.

Human Resources reserves the right to make changes, additions or deletions to the examination dates/processes.

Example of Duties

View the full job description including the example of duties HERE.

Benefits
Learn more about the benefits package for this position HERE .

ADA Accommodation
Applicants requiring accommodation during the application and/or selection process pursuant to the Americans with Disabilities (ADA) Act should contact County of Napa Human Resources at (707) 253-4303.

Napa County is an Equal Opportunity Employer.
Napa County employees automatically become Disaster Service Workers. This means that when Napa County experiences emergencies (earthquake, wildfire, power outage, etc.) you may be asked to pivot from your regular duties to provide critical services to those affected by the emergency (CA Govt Code § 3102).

PUBLIC SERVICES EMPLOYEES BENEFITS INFORMATION

SALARY -
Salaries are based on a five-step range. Appointments are usually made at the beginning step with advances occurring at six months and the completion of each year thereafter. Salary rates are reviewed annually.

ADDITIONAL BENEFITS INFO -
Click here for additional benefits information forPublic ServicesEmployees:
https://www.countyofnapa.org/DocumentCenter/View/25886/Benefits-Summary---Public-Service-Employee-PSE

THESE BENEFITS DO NOT APPLY TO EXTRA HELP POSITIONS

EMPLOYMENT INFORMATION

PHYSICAL STANDARDS -
Certain designated County positions require a candidate to pass a physical examination prior to appointment. Offers of employment are conditional upon successful completion of this examination.

FINGERPRINTING -
All employees hired into allocated positions or extra help positions will be fingerprinted.

SELECTION PROCESS -

FOR POSITIONS IN THE DEPARTMENT OF CORRECTIONS AND THE PROBATION DEPARTMENT - The selection process will include an oral board interview, psychological assessment, background investigation, and a pre-employment physical exam.

Napa, California United States View Map