Human Services Manager

Position Scope

Under limited supervision, manages, plans, develops, and implements the activities and staff of the Human Services Division and Community Action Program. This position oversees the Community Action Program and other social services programs. Organizes and conducts outreach efforts and collaborates with community groups and non-profits on available resources and assistance programs.

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Primary Duties and Responsibilities

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Plans, organizes, manages, and evaluates the activities and staff of the Human Services Division and the Community Action Program.
• Manages the delivery of social and family service programs.
• Collaborates with outside sources for additional grant funding, researches and prepares social services grant applications, monitors, and oversees grant implementation and maintains relationships with funding agencies.
• Manages the development and creation of comprehensive public reports which detail the goals related to identified community needs.
• Advises council and management on social issues in the community.
• Conducts outreach with other agencies and non-profits to assist with providing resources to identified populations in need.
• Works closely with community leaders and groups, agency representatives, governmental officials, business leaders and others to strengthen, promote, coordinate, develop, and maintain effective services and referrals. Coordinates and networks with outside agencies, identifies potential partners and funders, and supports important community initiatives.
• Ensures completion of timely and compliant program and financial reports required by funders and customers.
• Develops and implements strategies to impact social and family needs of the community.
• Develops and administers the division's budget, monitors, and controls expenditures.
• Represents the City in negotiating contracts with the County, State, and local agencies in advocating resources for low-income residents in the community.
• Provides staff training; assists staff in dealing with clients who have complex problems or special circumstances and crisis intervention and resolves disputes and complaints.
• Prepares and disseminates education and publicity programs to promote services and meet legal notice requirements.
• Serves on various committees and councils related to the programs.
• Performs other related duties as assigned.

Minimum Qualifications & Position Requirements

Education and Experience:

Bachelor’s degree in social work, public administration, or related field and four (4) years’ experience in the management of social services programs including grant/contract administration including two years supervisory experience; OR an equivalent combination of education and experience.

Necessary Knowledge, Skills, and Abilities:

Knowledge of:

• City organization, operations, goals, policies, and procedures.
• Objectives and principles of community education programs.
• Community programs, resources, and services available to assist youth, families, and the community.
• Counseling and social work techniques and social service agency administration.
• Social programs and social service resources.
• Human behavior and emotional problems.
• Sociological and psychological problems of youth and their families.
• Planning, developing, and implementing human and social services policies, procedures, and objectives.
• Applicable local, state, and federal laws, rules, regulations, codes, or statutes.
• Research methods.
• Contract management principles and practices.
• Grant writing and management.
• Project management principles and techniques.
• Principles and practices of administrative management, including financial management, personnel rules, accounting, budgeting, statistical analysis, records management, and strategic planning.

Skill in:

• Assessing and prioritizing multiple tasks, projects and demands.
• Analyzing problems and complex data, identifying solutions, recommending, and implementing methods, procedures, and techniques for resolutions.
• Preparing complex, comprehensive, and accurate documents and reports.
• Making complex decisions and interpretation in accordance with established rules, policies, and procedures.
• Working independently and as a team member, maintaining composure and working effectively in a high-pressure environment with changing priorities.
• Establishing cooperative working relationships with employees and City staff.
• Assessing community needs.
• Effective oral and written communication.
• Operating personal computer utilizing various business software.

Ability to:

• Understand, interpret, and apply relevant federal, state laws and city rules and regulations.
• Plan and organize the work of a program area.
• Effectively plan, organize and conduct community/citizen outreach.
• Develop, plan, and organize a budget.
• Meet project deadlines.
• Develop short- and long-term planning objectives for human and social services.
• Effectively supervise, train, and develop staff.
• Establish and maintain effective working relationships with government officials, grant agencies, clients and community groups and agencies.
• Deal effectively with difficult situations, solve problems and complaints.
• Collect, correlate, and analyze data; prepare summaries, recommendations, and reports.
• Present information clearly and concisely to various audiences.
• Calculate figures and amounts such as discounts, interest, proportions, percentages, add subtract, multiply, and divide all units of measure using whole numbers, fractions, and decimals.
• Establish and maintain positive, effective work relationships with those contracted in the performance of work.

Additional Information

Special Requirements: Possession of a valid Arizona Driver’s License

Physical Demands/Work Environment: Standard office environment with some time spent outdoors.

Reports To: Community Services Deputy Director

Supervision Exercised: Social Services staff

FLSA Status: Exempt

Work Schedule: Generally Monday - Friday, 8:00am - 5:00pm; evenings and weekends may be required based on department needs.

12-Month Goals:

• Become familiar with and strengthen relationships with other human services providers and assistance programs that can support those in need in Buckeye through service delivery, referrals, and resource sharing.
• Research grants and other funding options that may be available to provide additional funding for human and social services.
• Improve client outreach and engagement by preparing promotional materials and website information on the availability of assistance programs to Buckeye residents.
• Develop and implement a client feedback system to improve services based on client needs and satisfaction.
• Participate in regional coalitions and advocacy groups to stay informed about policy changes and advocate for client needs.
• Prepare an annual report on program performance, client outcomes and service impact that can be shared with stakeholders.
• Review and update all policies and procedures to ensure compliance with relevant regulations and standards.

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

Employee Benefits & Wellness

The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined.

For complete Benefit Plan & Wellness Information, please visit the City website at:
Benefits & Wellness

City benefit plans are subject to change at any time.

Closing Date/Time: 8/6/2024 6:00 PM Mountain

Buckeye, Arizona United States View Map