Program Specialist

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business Administration or in a field related to the job, plus three (3) years of related experience.
• Experience may substitute for education up to a maximum of four (4) years

Licenses or Certifications:

• Valid Texas Class C Drivers License

Notes to Applicants
This position will serve as a Program Specialist for the Austin Public Library’s Innovation Lab and Lounge. This space functions as a digital makerspace offering video, music, podcasting, 3D design, and various other creative mediums to the public. The Program Specialist will assist the public in utilizing our technology resources and will also be responsible for planning, designing, and hosting programs aimed at teaching the public how to use creative hardware and software.

Visit Austin Public Library for locations and hours of operation.

APPLICATION INFORMATION :

• A detailed and complete job application is REQUIRED and helps us evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any relevant experience that you would like for us to consider. This information will also be used to determine base pay in the event that you are selected for this position. NOTE : A cover letter and/or resume will NOT be used to substitute for an incomplete job application.
• Please understand that your job application will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed.
• All new employees are required to attend City of Austin and Austin Public Library training as scheduled and should arrange their outside schedules to accommodate such training.
• The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.
• Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

DRIVING REQUIREMENT :

This position requires a valid Class “C” driver’s license or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.


MILITARY SERVICE :

• If you are identified as a top candidate you must provide a copy of your DD-214 before confirming a start date.

WORK HOURS :

• Based on operational needs, work hours may include extended workdays, holidays, and weekend work.

ADDITIONAL INFORMATION :

• THIS POSTING MAY BE USED TO FILL ADDITIONAL VACANCIES OF THE SAME JOB TITLE THAT MAY BECOME VACANT .
• THE ADDITIONAL VACANCIES MAY INCLUDE A DIFFERENCE IN WORK LOCATION , WORKWEEK HOURS , AND SCHEUDLE .
• FILLING ADDITIONAL VACANCIES FROM THIS POSTING IS BASED ON THE BUSINESS NEEDS OF THE DEPARTMENT .

Pay Range
$22.40 - $25.48 per hour
Hours
Regular (40 hours) per week:
Monday - Friday, 9:00 a.m. - 5:00 p.m.

• Rotating Saturdays and Sundays.
• Occasional evening shifts as programming requires.
• Flexibility in scheduling is required.

Job Close Date 08/27/2024 Type of Posting External Department Austin Public Library Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Central Library, 710 W. Cesar Chavez, Austin, TX 78701 Preferred Qualifications
Preferred Experience:

• Experience in customer service in a shared learning environment.
• Demonstrated experience building safe and trusted connections with all age groups, especially adults.
• Knowledge of audio production and post-production techniques and practices.
• Experience in planning, developing, and implementing programs, workshops, training, and/or events to inspire learning.
• Working knowledge of AR and VR.
• Knowledge of new and innovative technologies and digital makerspaces.
• Demonstrated experience in project management.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Monitor department/program quality indicators. Coordinate with other agencies/personnel for certain aspects of mutual research or investigation. Counsel/facilitate interventions for the prevention of errors involving department/program plans. Prepare training plans and documents, train staff regarding program implementation as directed. Follow up on client or customer complaints (e.g. ‘hot line’ calls or CAF’s). Conduct fact finding and/or informational survey by interview or other means. Conduct investigations for department/program plan. Conduct checks of department/program sites (i.e. clinics, offices) to assure compliance with policies and procedures. Research information as requested and/or needed. Compile data and write informational reports. Perform tasks related to department/program surveying and reporting

Responsibilities - Supervisor and/or Leadership Exercised:

• None.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of city practice, policy, procedure, statutes, ordinances, planning and program implementation.
• Knowledge of organization and administration of applicable department mission.
• Skill in oral and written communication.
• Skill in using computers and related software applications.
• Skill in handling multiple tasks and prioritizing.
• Skill in handling conflict and uncertain situations.
• Skill in data analysis and problem solving.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to train others.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain effective communication and working relationships with city employees and the public

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation with a Bachelor’s degree from an accredited college or university with major coursework in Business Administration or in a field related to the job, plus three (3) years of related experience. Experience may substitute for education up to a maximum of four (4) years. Do you meet these requirements?

• Yes
• No

* This position requires a valid Texas Class C Driver License. Do you have a valid Texas Class C Driver license or, if selected for this position, do you the ability to acquire a valid Texas Class C Driver license by your hire date?

• Yes
• No

* The City of Austin Driver Eligibility Standards require that External New Hires meet the City’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Do you meet this requirement?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

* Describe the workshops, training, programming, or other events you have implemented that inspired learning.
(Open Ended Question)
* This position requires a flexible schedule. Are you able to work a flexible schedule that may include weekends, evenings and non-consecutive days off?

• No
• Yes

* Describe your project management experience.
(Open Ended Question)
* Please describe your experience with Adobe Creative Cloud software.
(Open Ended Question)
* Please describe your experience in new technologies and innovations.
(Open Ended Question)
* Please describe your experience with 3D printing, programming/coding, livestreaming video content, and creating/editing digital media. Include any teaching experience you have had instructing others in the use of these technologies.
(Open Ended Question)
* This position requires communication and interaction with the public. Briefly describe your customer service experience.
(Open Ended Question)
* My job application is detailed and complete, and I understand that if I am selected as the top candidate for this particular job, my salary will be determined based on the experience submitted on my job application.

• Yes
• No

Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

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