Pay Range: $53,143 - $66,428 annual compensation
Job Posting Closing on: Tuesday, August 6, 2024 Workdays & Hours: This is a full-time, FLSA exempt position based out of our primary Data Center in downtown Fort Worth. The schedule is ½ shift on Thursday (12-6am) followed by three 12 hour shifts Thursday - Saturday (6pm - 6am). Shift differential pay also applicable. Shift hours are subject to change as operational needs arise.
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities, and much more.
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of nearly 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
A Sr. IT Operations Specialist position is available with The City of Fort Worth’s IT Solutions Data Center Operations division. In the City of Fort Worth, the IT Solutions department manages the core technology infrastructure and applications that drive city business. Candidates for our Operator position would be part of a team responsible for monitoring overall operations of City Data Center facilities including the City’s IT infrastructure.
Minimum Qualifications: - High School Diploma/GED
- Two (2) years of responsible experience in enterprise systems operation and data processing
- Valid Texas Driver’s License
- Candidate selected for hire must pass a Criminal Background Check for CJIS
Preferred Qualifications: - Associate’s Degree
- Microsoft Certified Professional (MCP)
- CompTIA A+
- CompTIA Network+
- CompTIA Security+
- SolarWinds Orion Platform and Network Performance Monitor (NPM)
The Sr. IT Operations Specialist job responsibilities include: - Initiate and perform active outage management functions such as establishing conference calls with all necessary parties and vendors, documenting the outage while in-flight, and serving as the central point for all communications.
- Perform technical and complex functions related to operating, maintaining and monitoring performance of Data Center information systems. Provide infrastructure and environmental monitoring for Platform, Network and Radio groups over a 12-hour shift.
- Provide first and second level technical support for servers and applications; when problem cannot be resolved, makes skilled assessments and documents problems for escalation to Tier III or on-call support.
- Performs installation and racking services for server and network-based equipment.
- Monitors all public safety applications and online systems and corrects any related problems.
- Monitors information system performance with appropriate devices and software. Interprets console messages and initiates corrective action within scope of knowledge.
- Diagnoses problems and replace hardware equipment at various remote sites.
- Manages vendor access to the raised floor during equipment installations, upgrades and problem resolution; holds vendors accountable for proximity and risk to other equipment.
- Provides first level technical support for end-users, over the phone, through email and chat. Receives incoming customer requests for application, software, hardware and telephone support. Utilizes case management to dispatch cases/trouble tickets to appropriate departments via an electronic ticketing system.
Physical Demand Light Work - Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.
Working Conditions Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.
Criminal Justice Information Systems (CJIS) Background Check Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.
Conditions of Employment The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
