Program Manager I (Marketing & Communication)

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with Bachelor’s degree from an accredited four-year college or university with major course work in a field related to the job plus three (3) years of experience in a field related to the job, one (1) year of which was in a lead, supervisory, project or program management capacity.
• Experience may substitute for education up to a maximum of four (4) years.

Licenses or Certifications:

• Valid Texas Class C Driver License.

Notes to Applicants
Who Are We?
Austin Animal Center‘s mission is to enhance the lives of pets and people by preventing animal homelessness, to help lost pets find their way home or find new homes, to provide education and resources to preserve the human-animal bond, and to administer animal-related ordinances to ensure public and animal safety, all while achieving a 95% live outcome rate for sheltered pets.

What is the Job?
The Program Manager reports directly to the Chief Animal Services Officer and is responsible for Austin Animal Center’s marketing and communications program. Serving as a member of the leadership team, this position helps shape the Animal Services Office’s ( ASO ) public image through media relations and press releases, social media channels, graphic design, marketing campaigns, and website. This position will work with staff and volunteers across the organization to tell ASO’s complete story by identifying newsworthy stories, education opportunities, and topics of interest. This position will build and grow relationships with media and act as a spokesperson for the organization.

The ideal candidate will have a strong knowledge in nonprofit or municipal marketing, public relations, and digital communications. This individual is a self-motivated, proactive, intentional storyteller with proficiency in digital communications and a proven ability to manage cross-functional teams.

Regarding Your Application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered.
• A résumé is required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers.

Driving Requirement:
This position requires a valid Texas Class “C” Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation ( DRE ) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

If you are selected to interview:

• Military/Veterans must provide a copy of their DD214 at the time of initial interview to receive military/veteran interview preference.

If you are selected for hire:

• You must provide proof of education which may include your official college transcript, High School diploma, GED or equivalent degree and your professional licenses.
• A Criminal Background check ( CBI ) will be conducted.

Additional Information:

• Animal Service Office worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ASO worksite - including construction sites, parking lot, or in any personal vehicle located on the premises.

Please Note this posting may close any time after 7 days.
Pay Range
$30.29 - $37.86 per hour
Hours
Normal Business Hours: Monday -Friday; 8:00 a.m. - 5:00 p.m.
Will be required to work some evenings to attend meetings.
May be required to work weekends when needed for events or for management of shelter.
Job Close Date 08/05/2024 Type of Posting External Department Animal Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location Austin Animal Center 7201 Levander Loop 78702 Preferred Qualifications

• Experience successfully developing communications, engagement and/or marketing strategies for a public service-related organization.
• Experience serving as a media point-of-contact for an organization.
• Experience developing and managing content for multiple social media outlets.
• Knowledge and experience in applying best practices in shelter marketing.
• Experience working with engaged stakeholders.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.



1. Determines program goals, objectives and resource requirements.
2. Establishes program standards, methods, policies and procedures
3. Coordinates and collaborates with stakeholders
4. Monitors and evaluate programs effectiveness and implements improvement strategies
5. Manages the budget of assigned program and associated projects and provides financial information
6 Assists in developing, managing and submitting proposed budget forecast information
7. Manages, coordinates, implements and monitors projects associated with assigned program
8. Interacts with internal and external customers
9. Investigates and responds to inquiries from the public and other departments
10. Provides technical advice and assistance to department management, city management, field personnel, contractors, etc

Responsibilities - Supervisor and/or Leadership Exercised:

• May be responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for discharge.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of principles and practices associated with assigned program area(s).
• Knowledge of fiscal planning and budget preparation and monitoring.
• Knowledge of management principles related to municipal project and program activities.
• Knowledge of city practice, policy, and procedure.
• Knowledge of supervisory and managerial techniques and principles.
• Skill in oral and written communications.
• Skill in planning, coordinating, and implementing programs and activities.
• Skill in interpreting, organizing, coordinating, and executing assignments, projects and programs.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to establish and maintaining good working relationships with other city employees and the public.
• Ability to exercise good judgment, tact and diplomacy in all dealings and maintain confidentiality as required.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* This position requires graduation from an accredited four-year college or university with major course work in a field related to the job plus three (3) years of experience in a field related to the job, one (1) year of which was in a lead, supervisory, project or program management capacity. Experience may substitute for education up to a maximum of four (4) years. Do you meet the minimum qualifications of this position?

• Yes
• No

* Please describe your experience with successfully developing communications, engagement, and/or marketing strategies for a public service-related organization.
(Open Ended Question)
* Please describe your experience as a media point-of-contact for an organization.
(Open Ended Question)
* Please describe your experience with developing and managing content for multiple social media outlets.
(Open Ended Question)
* Please describe your knowledge and experience in applying best practices in shelter marketing.
(Open Ended Question)
* Please describe your experience working with engaged stakeholders.
(Open Ended Question)
* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

Optional & Required Documents

Required Documents Resume Optional Documents

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