Process Improvement & Data Analytics Manager

Minimum Qualifications
Education and/or Equivalent Experience:

• Bachelor’s degree from a four-year college or university with major coursework in a field related to the job, plus six (6) years or related experience, two (2) of which in a supervisory or managerial capacity.
• A Master’s degree in Business, Analytics, Management, Public Administration, or related field may substitute for up to two (2) years of the required non-managerial experience.

Licenses or Certifications:

• None.

Notes to Applicants
Under general direction, this position organizes, develops, and manages department-wide business process improvement and data analytics programs and initiatives that support data-informed decision making and drives operational excellence by optimizing business processes, enhancing efficiencies, and aligning processes and metrics with strategic objectives. This position will lead the digital transformation of the Housing Department to better collect, store, and process data; improve connectivity between multiple data sources; and remove barriers to efficiency for data collection and analysis. Data collections and analysis will inform systems improvements, which will inform process improvements. This position must be able to manage change effectively with a vision for program improvement and maximizing impact.

Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications. A detailed, complete employment application helps us to better evaluate your qualifications and will be used to determine salary, if you are selected for this position.

You must provide job titles and employment dates for all jobs you wish to be considered and contact information for previous employers. A resume is required but will not substitute for a completed employment application. A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.

If you are selected for hire:

If you are identified as a top candidate, verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) is required.

You must provide proof of education from an accredited organization or institution. You must also provide proof of your professional licenses or certifications.

For information about City of Austin Benefits, please click on the link below:
City of Austin Benefits click here!
Pay Range
$41.70 - $54.21
Hours
Monday through Friday, 8:00 a.m. to 5:00 p.m. (hours may vary to meet the business needs).

Flexible work arrangements available.

Job Close Date 08/12/2024 Type of Posting External Department Housing Department Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 1000 East 11th Street, Austin Tx. 78702 Preferred Qualifications

• Experience with data systems analytics
• Knowledge of data-driven policy implementation and decision making

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

Collaborates with department executives and stakeholders to develop and implement a comprehensive, strategic approach to align process improvement initiatives with business objectives. Manages professional staff that lead cross-functional process improvement projects and collaborates with stakeholders to identify improvement opportunities; and defines project scope, objectives, and success criteria. Defines data analytics tools and techniques, statistical methods, and key performance indicators (KPIs) to monitor process performance and derive actionable insights. Monitors emerging trends and advancements in data analytics and proactively explores innovative approaches to extract insights. Identifies and implements process improvement methodologies to streamline workflows, enhance operational efficiency and effectiveness, and fosters a culture of continuous improvement at all levels of the organization. Identifies, analyzes, and prioritizes business processes for improvement based on data-informed insights, stakeholder feedback, and organizational goals. Develops workshops and training programs to build process improvement and data analytics capabilities across the organization. Builds and maintains relationships with key stakeholders and acts as a liaison between business units and other departments to facilitate collaboration and ensure effective communication and coordination. Champions a culture of continuous improvement and data-informed decision-making across the organization and implements change management strategies to ensure successful adoption of process improvements.

Responsibilities - Supervisor and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Business Process Management ( BPM ) principles and methodologies, concepts, and frameworks, including process modeling, process analysis, process improvement methodologies (such as Lean and Six Sigma), and process automation.
• Knowledge of data analysis techniques, such as statistical analysis, data visualization, and interpretation of key performance indicators (KPIs).
• Knowledge of project management methodologies and practices to effectively plan, execute, and monitor process improvement initiatives.
• Knowledge of change management principles and techniques to facilitate smooth process transitions and drive adoption of process improvements within the organization.
• Ability to align process improvement initiatives with organizational goals.
• Skill in applying knowledge of process improvement principles and methodologies to align process improvement initiatives with organizational goals.
• Skill in communicating effectively to convey ideas, facilitate workshops, collaborate with stakeholders at all levels, and build consensus around process improvement initiatives.
• Skill in change management to assess the impact of process changes on people, processes, and systems, and develop strategies to overcome resistance and drive successful change adoption.
• Ability to inspire and motivate cross-functional teams, influence stakeholders, and drive process improvement initiatives to successful completion.
• Ability to think critically, analyze complex problems, and break them down into manageable components.
• Ability to effectively communicate complex concepts to both technical and non-technical stakeholders.
• Ability to adapt to changing business needs, priorities, and emerging technologies to optimize processes accordingly.

Criminal Background Investigation This position does not require a Criminal Background Investigation EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The Process Improvement Data Analytics Manager position requires graduation with a bachelor’s degree from a four-year college or university with major coursework in field related to the job, plus six (6) years or related experience, two (2) of which in a supervisory or managerial capacity. A master’s degree in business, analytics, management, public administration, or related field may substitute for up to two (2) years of the required non-managerial experience. Do you meet the minimum qualifications of this position?

• Yes
• No

* Please describe your experience with data systems analytics.
(Open Ended Question)
* Please describe your knowledge and experience of data-driven policy implementation and decision making.
(Open Ended Question)
* Are you certified as a Project Management Professional (PMP), or have the ability to obtain this certification within six (6) months of hire?

• Yes
• No

Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

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