Library Associate

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with an Associate degree from an accredited college or university, plus one (1) year of experience in a related field.
• Experience may substitute for the education up to the maximum of two (2) years.

Licenses or Certifications:

• None.

Physical Requirements:

• Must be able to stoop, bend, walk, and reach to heights of six (6) feet.
• Must be able to pull or lift up to fifty (50) pounds.
• Must be able to push loaded book truck weighing up to three hundred (300) pounds.
• Must have manual dexterity to operate computer keyboard.

Notes to Applicants
Work Locations:
40 hour - St. John Branch Library, 7500 Blessing Ave., Austin, TX 78753
30 hour - Windsor Park Branch Library, 5833 Westminster Dr., Austin, TX 78723
20 hour - Yarborough Branch Library, 2200 Hancock Dr., Austin, TX 78756
20 hour - Southeast Branch Library, 5803 Nuckols Crossing Rd, Austin, TX 78744

This posting may be used to fill additional Library Associate positions.

The Library Associate at the Austin Public Library will provide services such as shelving books, assisting customers with questions, and locating reading materials within the library.

APPLICATION INFORMATION :

• A detailed and complete job application is REQUIRED and helps us evaluate your qualifications. In completing your job application, please be sure to provide a COMPLETE employment history regarding any relevant experience that you would like for us to consider. This information will also be used to determine base pay in the event that you are selected for this position. NOTE : A cover letter and/or resume will NOT be used to substitute for an incomplete job application.
• Please understand that your job application will be used to measure or assess your written communication skills, including grammar, punctuation, and spelling, in helping us screen applications and determine candidates to be interviewed.
• All new employees are required to attend City of Austin and Austin Public Library training as scheduled and should arrange their outside schedules to accommodate such training.
• The Austin Public Library reserves the right to close posted positions prior to the advertised close date, based on recruitment strategies and business needs.
• Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities, and more. Please click HERE for more information.

VETERAN APPLICANTS :

• If you are identified as a top candidate, you will need to provide a copy of your DD-214 before confirming a start date.

DRIVING REQUIREMENT :

• If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Pay Range
$20.80 - $22.88 per hour
Hours
Regular (40-hour week)

• The work schedule will include days, evenings, and weekends to meet operational needs.
• The schedule is subject to chang based on operational needs.
• Exact schedule to be worked out with supervisor.

Job Close Date 07/30/2024 Type of Posting External Department Austin Public Library Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location St. John Branch, 7500 Blessing Ave., Austin, TX 78753 Preferred Qualifications
Preferred Experience:

• Ability to speak Spanish.
• Experience working in a library, bookstore, or similar environments.
• Experience providing exceptional customer service in a high-volume environment.
• Experience providing services to diverse populations.
• The ability to travel to more than one work location.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Greets and welcomes customers. Provides direct and indirect customer service to staff and public including staffing public service desks, checking materials in and out, pulling holds, re-shelving items, assisting with customer technology questions, creating displays, and other duties as needed. Creates and implements programs, including outreach engagement, based on community needs and City and department strategic priorities. Responds to customer inquiries and requests for information in-person, by phone, or online; and refers complex inquiries and requests to professional librarians, facilities, and technical staff when needed. Researches and compiles information and resources. Provides administrative support including scheduling and coordinating meetings and room reservations, responding to phone calls, distributing mail, ordering supplies, and completing cash handling tasks. Maintains and manages data, records and reports; and prepares memos, letters, and other documents. Provides guidance to other Library Associates on an as needed basis.

Responsibilities - Supervisor and/or Leadership Exercised:

• None.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of money handling and accounting practices.
• Knowledge of books, electronic databases, internet resources, bibliographies and reference materials.
• Knowledge of equity, diversity, and inclusion principles and practices in libraries.
• Knowledge of Federal, State, and Local laws.
• Knowledge of City practices, policies, and procedures.
• Skill in customer service principles.
• Skill in oral and written communication.
• Skill in handling multiple tasks and prioritizing.
• Skill in planning and organizing.
• Skill in using computers and related software, including Microsoft Office products.
• Ability to assist library patrons and other staff.
• Ability to provide high-level customer service.
• Ability to work with frequent interruptions and changes in priorities.
• Ability to use library automation and the internet.
• Ability to establish and maintain good working relationships with other City employees and the public.
• Ability to work with people of diverse backgrounds.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Library Associate position are: Graduation with an Associate degree from an accredited college or university, plus one (1) year of experience in a related field. Experience may substitute for the education up to the maximum of two (2) years. Do you meet these minimum qualifications?

• Yes
• No

* The physical requirements of this position are: must be able to stoop, bend, walk, and reach heights of six (6) feet, must be able to pull or lift up to fifty (50) pounds, must be able to push loaded book truck weighing up to three hundred (300) pounds, and must have manual dexterity to operate computer keyboard. Can you perform these physical duties with or without reasonable accommodations?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

* Do you have experience working in a library, bookstore or similar environment?

• Yes
• No

* Please describe in detail, using complete sentences, your duties, and responsibilities while working in a library, bookstore, or similar environments.
(Open Ended Question)
* Are you bilingual or multilingual with the ability to effectively communicate in American Sign Language, Spanish, Mandarin, Urdu or other world language as needed by library location?

• Yes
• No

* If you are bilingual or multilingual, please list the languages you speak and your fluency level with each language. If you are not bilingual, or multilingual, please list “N/A.”
(Open Ended Question)
* Please describe your experience providing friendly customer service, handling a high volume of customers, and responding to customer questions and resolving issues.
(Open Ended Question)
* Briefly describe your experience working with diverse communities.
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

* All applicants applying for this job posting should submit a complete application. Starting salary for the top candidate (s) will only be based on overall relevant experience from your employment application. Your application will be considered incomplete if your application states “see resume”. Do you understand these statements?

• I acknowledge that I understand these statements.

Optional & Required Documents

Required Documents Resume Optional Documents

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