Job Description*** All completed applications for this position must be submitted online no later than 5:00 PM (PT), on the closing date of the recruitment. PAPER APPLICATIONS WILL NOT BE ACCEPTED . Please follow all submission instructions to ensure your application is complete. Resumes will not be accepted in lieu of online applications, therefore, it is important for online applications to be completed fully. Late applications will not be accepted beyond the closing time and date for any reason, including any technical issues, such as system, browser, or computer failures, etc. *** The Port is currently recruiting for the position of Port Technical Support Analyst II. Under general supervision, Port Technical Support Analyst II provides technical support to Port departments to solve technical problems encountered with the Port’s computer hardware, software, operations and services. The incumbent also provides the administrative support that requires technical training to other professional staff in the IT Division. Incumbent may also be responsible for performing and/or leading tasks which require administrative work and/or systems and user procedure analysis in providing problem resolution. Typical duties may include, but are not limited to the following:
Examples of DutiesAny one position may not include all the duties listed, nor do the examples cover all the duties may be performed. Incumbent may perform other related duties at the equivalent level.
- Performs computer equipment installation procedures such as integrating/testing system components, installing complete systems at user sites, setting up required drivers and batch files, installing standard Port supported software, and connecting and testing network access.
- Assists lesser skilled users in diagnosing and correcting recurring PC problems; regularly staffs the IT help desk to resolve problems over the phone and to record requests for services suited for the IT group.
- Assists in monitoring file servers, including the mini-computers, for normal operation and normal completion of regularly scheduled backup and maintenance processes; assists appropriate system managers in resolving unusual conditions and errors.
- Maintains databases of pending service requests, closing them when completed and designing and/or developing reports of outstanding requests which facilitate their completion.
- Maintains databases of current user computer and telecommunications equipment and software and provides IT management with reports of this information for planning purposes.
- Advises users of IT supported software and applications in their use for well known and established uses.
- Teams with senior IT staff to conduct tests of new hardware and software in preparation for their installation in user production environments.
- Completes independent sub-projects as assigned; assists in preparing project management documents or systems documentation and procedures for the Port's business applications.
- Develops skills in the use of software which becomes IT supported in preparation for supporting the software at the help desk.
- Performs other related duties as assigned.
Minimum QualificationsEDUCATION AND EXPERIENCEThis position requires a combination of education and experience reflecting possession of the required knowledge, skills, and abilities. A typical combination would include four years of college with a degree in computer science or related technical field PLUS two years of recent end-user experience in working with microcomputer and central server based computer applications.
KNOWLEDGE, SKILLS AND ABILITIESTo perform the typical tasks and duties of the position successfully, the knowledge, skills and/or abilities listed below are required.
Knowledge of:
- Intel/Microsoft based microcomputer hardware, installation, operation.
- Microsoft Office software applications.
- Several of the Port's key computerized business applications that operate on the central servers or knowledge of a similar operational application in another company.
Ability to:
- Work with programming or data manipulation tools in entering/editing large amounts of detailed information onto databases with a reasonable level of speed and accuracy.
- Establish and maintain effective working relationships with those contacted in the performance of required duties.
- Communicate effectively orally and in writing.
- Prepare procedures and user documentation for use of the Port's business applications.
- Work independently and in a team on duties, tasks, and projects which are recurring and/or reasonably well established.
- Perform routine Network administrative tasks or trouble shooting.
- Repair or replace microcomputer equipment without supervision.
THE SELECTION PROCESS Stage I: Application and Supplemental Questionnaire Evaluation (Pass/Fail) - The first stage in the selection process will consist of an application and supplemental questionnaire appraisal review (pass/fail). Applications submitted without the completed supplemental questionnaire will be deemed incomplete and not given further consideration. Meeting the minimum qualifications does not guarantee advancement to the next stage.
Only the most suitably qualified candidates will be invited to Stage II. Stage II: Assessment Examination (Weighted 100%) - The second stage of the selection process may consist of a combination of job-related situational project exercises and an oral panel interview designed to assess technical knowledge and any additional other KSAs. Job-related situational project exercises may consist of written exercises, performance exercises or other situational exercises that would assess the KSAs. The Assessment Examination is designed to test your overall aptitude for the position.
Candidates must achieve a scale score of 70 or more on this examination to be placed on the eligible list for employment consideration . The Port of Oakland reserves the right to modify the selection process as necessary to conform to administrative or business necessity.
ADVISORIES Immigration and Reform Control Act: In compliance with the Immigration and Reform Act of 1986, the Port of Oakland will only hire individuals who are legally authorized to work in the United States. Social Security card must be presented, and the name on it must match the name on the application.
Americans with Disabilities (“ADA”): In compliance with State and Federal Laws, the Port will employ and promote qualified individuals without regard to disability. The Port is committed to making reasonable accommodations in the selection process and in the work environment. Individuals requesting reasonable accommodations during the selection process must notify Nancy Phetdaravanh name at nphetdaravanh@portoakland.com within seven (7) calendar days of the closing date of the job announcement. The Port requires applicants to provide supporting medical documentation to substantiate a request for reasonable accommodation.
The Port of Oakland is an Equal Opportunity Employer
Additional RequirementsMust possess a valid California Class C driver license at the time and for duration of appointment.
The Port of Oakland requires each incumbent to successfully complete a Transportation Security Administration (“TSA”) background check, which will include a fingerprint-based Criminal History Records Check (“CHRC”) and a Security Threat Assessment (“STA”), prior to being considered for this position. This status must be maintained for the duration of employment at the Port.
The Port of Oakland'sbenefit program ranks among the best in the region for public jurisdictions and is designed to reward performance and promote a balanced lifestyle, both at the workplace and away from the workplace, for its employees and their families. The Port is committed to the health and well-being of its employees and has been recognized as a FIT-Friendly Employer by the American Heart Association.
- The Port is part of the California Public Employees Retirement System (CalPERS). CalPERS is a defined pension provided to regular full-time employees that work for the Port. The CalPERS defined pension is based on predetermined formula that factors in an employee's earnings history, tenure of service and age. The retirement formula for new hires is 2% at 62 years of age or 2.5% at 55 for with other CalPERS service and/or reciprocity.
- The Port offers retiree medical benefits for employees and dependents after 10 years of CalPERS service (including 5 years at the Port).
- The Port pays 100% of the premium cost for employees and dependent health insurance coverage not to exceed the Kaiser-HMO Family Plan; cash in lieu of medical benefit is also available.
- The Port pays 100% of the premium cost for dental and vision coverage.
- The Port pays 100% of the premium cost for Long Term Disability (LTD) coverage and reimburses employees for the State Disability Insurance.
- The Port pays 100% of the premium cost for life insurance at one-time annual salary with certain limits.
- The Port offers aDeferred Compensation Plan allowing employees to save and invest money for retirement with tax benefits.
Time Away from Work
- From 2 to 5 weeks of vacation depending on years of employment at the Port.
- 10 days of management leave for employees exempt from the Fair Labor Standards Act (FLSA).
- 1 paid Floating Holiday per year.
- 12 days of sick leave per year after three months of employment which includes 4 days of personal leave.
- 13paid holidays as well as the second half of the shift on December 24 and December 31.
Closing Date/Time: 8/12/2024 5:00 PM Pacific
