Minimum Qualifications
Education and/or Equivalent Experience: - Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience.
- Experience may substitute for education up to four (4) years.
Licenses and Certifications Required: Notes to Applicants
Austin Energy’s Technology and Data Infrastructure division seeks an IT Manager for its Monitoring and Integrations team. This team brings centralized awareness into all moving workstreams, and services delivered by the division. The manager will be expected to lead efforts modernizing infrastructure and application performance monitoring, assist with improving existing service levels performances and deliver increased observability data by leveraging telemetry processing tools. Additional responsibilities include managing IT regulatory compliance activities related to North American Electric Reliability Corporation Critical Infrastructure Protection ( NERC - CIP ) requirements, IT resource allocation to projects/operational efforts, and technology lifecycle planning and management.
Essential duties and responsibilities include: - Managing highly skilled technologists.
- Monitor Austin Energy’s Technology and Data Infrastructure services by overseeing the coordination and communication with responsible IT critical-asset owners, stakeholders and subject matter experts (SMEs).
- Contribute to the planning and administering of budgets and technology contracts.
- Maintaining teamwork schedules, assigning tasks, reviewing/monitoring work assignments.
- Collaborating with Human Resources to advertise vacancies, review applications, conduct interviews, complete onboarding and off-boarding processes, and conduct twice yearly performance evaluations.
- Collaborate and timely interact with vendor asset management processes.
IMPORTANT INFORMATION :Working with Austin Energy provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click
HERE for more information.
WHEN COMPLETING THE CITY OF AUSTIN APPLICATION :The City of Austin employment application is an official document; incomplete applications will not be considered.
Please be sure that your application is a reflection of your entire work history. A detailed, complete application is required, and applicants must include on their Employment Record all experience (work and/or volunteer) related to this job posting - up to 10 years or more; this will be used to determine your base compensation. Employment Record dates must include month and year. Verification of employment history dates on resume should match online Employment Application. Statements such as “See Resume” will not be accepted, and a resume alone will not be accepted in lieu of a complete online application.
The responses to the supplemental questions must reference the employment history listed in the employment history section. Once the requisition has closed, the application cannot be changed to update work history, supplemental questions, or any other information.
We reserve the right to verify high school and college education for top candidate(s).
If you have any questions regarding your City of Austin employment application, please use the official website of the City of Austin as reference. www.austintexas.gov.
VETERAN INTERVIEW PREFERENCE : Military/Veterans must provide a copy of their DD214 verifying honorable discharge, at the time of initial interview to receive military/veteran interview preference.
CRIMINAL HISTORY BACKGROUND CHECK :This position requires a criminal and NERC background investigation.
FAIR LABOR STANDARDS ACT :This position is classified as EXEMPT and may require to work additional hours outside of the normal schedule to include nights, weekends, and /or holidays.
TRAVEL :
If you are selected for this position and meet the
Driver Safety Standards in the City of Austin
Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
CRITICAL : This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.
Pay Range
Commensurate
Hours
Work Schedule Notes: - Monday - Friday.
- 8:00 a.m. to 5:00 p.m. - 40 Hour Work Week.
- Additional work hours may be required to support the 24-hour Utility operations, which may include evenings, weekends, holidays, inclement weather and emergency closures.
Job Close Date 08/09/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 2500 Montopolis Dr. Austin, Texas 78741 Preferred Qualifications
Preferred Qualifications: - Leadership experience in IT Monitoring Operations.
- Lifecycle management experience for IT assets.
- Experience working within NERC - CIP guidelines, policies, and procedures.
- IT experience working in a regulated electric utility industry.
- Ability to collaborate with other IT resources and influence the organization both strategically and tactically.
- Experience managing a 24×7 utility monitoring team.
- Experience leading infrastructure incident response of critical and highly integrated systems.
Other: - Ability to travel to more than one work location.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Plans, organizes, schedules, and coordinates the work supporting large-scale corporate and enterprise-level information systems. Provides advanced technical leadership on integrating complex existing or new information system technologies. Monitors and evaluates staff performance to accomplish tasks and established objectives, and ensures compliance with City of Austin personnel, security, and department procedures. Prepares operating budgets, reviews ongoing expenditures to ensure adherence to budgets, and coordinates recurrent program/project budgets and resource forecasts. Manages the coordination of complex projects with other City departments, project teams, and agencies using industry best practices to gain maximum value from combined systems. Researches complex commercial products, technology solutions, and participates in the development of vendor contracts, performs vendor management and contract management duties, and prepares and evaluates Requests for Proposal (RFPs). Prepares, reviews, and approves documentation for procurement of IT systems. May exercise oversight of departmental IT purchases. Develops and prepares management and productivity reports, studies, and analyses. Develops training programs and guides, and trains staff on work procedures and operating instructions. Ensures disaster recovery is in place for critical systems. Improves operations, decreases turnaround times, and streamlines work processes to provide quality customer service.
Responsibilities- Supervision and/or Leadership Exercised:- Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of management and supervisory principles and practices.
- Knowledge of current IT systems and data systems technology, security, operations, and practices.
- Knowledge of budget processes.
- Knowledge of project and resource management.
- Skill in organizing and assigning work effectively and efficiently.
- Skill in understanding the organization and operation of the City and departments, as necessary.
- Skill in operating computers and related software applications.
- Skill in conducting hardware and software evaluations, performing selection, and acquisition functions.
- Skill in analyzing and solving complex problems for the enterprise department.
- Ability to develop, implement, and administer a budget.
- Ability to prepare budget requests and monitor expenditures for budgetary compliance.
- Ability to read and interpret standard accounting and financial reports.
- Ability to conduct research and analyze and interpret research findings.
- Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations.
- Ability to train, assign, and direct work activities.
- Ability to understand complex program structures and how they impact enterprise departments and the City.
- Ability in handling and resolving conflict and uncertain situations.
- Ability to communicate in a clear and concise manner to effectively convey complex and detailed information, both verbally and in writing.
- Ability to represent management and present program information.
- Ability to maintain effective and professional relationships.
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Supplemental QuestionsRequired fields are indicated with an asterisk (*).
* Do you have a Bachelor’s degree from an accredited college or university with major coursework in a field related to Information or Computer Science, plus three (3) years of experience in a related field, including two (2) years of leadership or supervisory experience. Experience may substitute for education up to four (4) years.
* Please describe how your education and experience 1) meet the minimum qualifications and 2) relate to this position.
(Open Ended Question)
* Are you willing to accept call-back and/or on-call assignments?
* Do you have experience leading IT Monitoring and Integration Operations?
* Describe your experience managing IT Monitoring and Integration Operations.
(Open Ended Question)
* Do you have experience managing cross-functional teams?
* Describe your experience managing cross-functional teams.
(Open Ended Question)
* Do you have experience developing IT roadmaps and lifecycle asset management?
* Describe your experience developing IT roadmaps and lifecycle asset management.
(Open Ended Question)
* Do you have experience working within a regulated industry?
* Describe experience working within a regulated industry.
(Open Ended Question)
* Do you have experience managing a 24x7 utility operations team?
* Describe your experience managing a 24x7 utility operations team.
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?
* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired.
- I acknowledge and understand this position requires a Criminal Background Investigation (CBI).
Optional & Required DocumentsRequired Documents Optional Documents
