Utility Claims Field Representative

Requirements

MOS Code: NONE
Education and Experience : Bachelor’s Degree or higher in Business or Public Administration, Risk Management or related field, and two (2) years of professional experience investigating, evaluating, and negotiating, property damage and personal injury claims or in construction or code enforcement field investigation; or a High School Diploma or GED plus six (6) years of experience investigating, evaluating, and negotiating property damage or personal injury claims, or construction or code enforcement field investigation experience.

Licenses and Certificates : Valid Texas Class “C” Driver’s License or equivalent from another state by the time of appointment. Texas Property and Casualty Adjuster or All Lines License, or 30 hours All lines or Property and Casualty Adjuster Certificate or OSHA 30 hours Construction or General Industry Certificate within six (6) months of appointment.

General Purpose

Under general supervision, investigate, evaluate, review, negotiate, and recommend disposition on property damage and personal injury claims.

Typical Duties

Receive, investigate, and recommend disposition on property damage and personal injury claims. Involves: Make initial contact with customers, assess damages and injuries, and explain liability issues to customers. Advise customers on procedures for submitting written claims. Interpret and apply utility policies, procedures, and regulations. Prepare claims narrative report(s) for documentation purposes, outlining the facts and applying the applicable sections of the Texas Tort Claims Act. Coordinate cleanup and other remedial efforts as authorized. Evaluate claims and recommend dispositions and negotiate possible settlements with claimants to avoid litigation costs. Maintain accurate logs of information gathered on all claims. Investigate motor vehicle accidents as assigned.

Perform prompt field investigations. Involves:Meet with customers, contractors, and/or employees to discuss the nature of property damage or injury. Identify and interview witnesses or other parties involved. Photograph the scene, inspect, and document observations. Obtain videos, police reports, statements, receipts, or other information relevant to the investigation. Conduct online research and verification of property ownership. Contact other departments and agencies for information if applicable. Coordinate with contractors, consultants, utility, and other departments to mitigate and resolve issues. Write reports and upload information promptly to the record management system. Communicate claim decisions and generate notification letters to claimants.

Perform related duties. Involves: Compile data and analyze trends. Generate and maintain periodic reports. Prepare and conduct presentations. Make recommendations for improvement of systems, processes, or policies. Represent the department in meetings and provide technical guidance. Conduct research and prepare complex comprehensive documents and special reports. Perform other duties as assigned.

Supervise assigned personnel. Involves: Schedule, assign, instruct, guide, and check work. Appraise employee performance. Provide for training and development. Enforce personnel rules and regulations and work behavior standards firmly and impartially. Counsel, motivate, and maintain harmony. Interview applicants and recommend hiring, termination, transfers, discipline, or other employee status changes.

General Information

For complete job specification, click here.

Note: This is an unclassified contract position.

Note: Applicants with a foreign degree must have all relevant documents translated and evaluated by a College, University, or Credentials Evaluation Services Department prior to submitting them to the Human Resources Department.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

Determined by agreement

Closing Date/Time: 7/30/2024 11:59 PM Mountain

El Paso, Texas United States View Map