Utility Building Services Operations Manager

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university, plus three (3) years of experience in a related field, including (2) years of experience which were in a supervisory or management capacity.
• One (1) additional year of relevant experience may substitute for one (1) year of the required education with a maximum substitution of four (4) years

Licenses and Certifications Required:

• None.

Notes to Applicants
The Utility Building Services Operations Manager will be responsible for the oversight of daily strategic operations for all Austin Energy facilities including offices, service centers, operations centers and laboratories across the Austin Metropolitan area. Oversee all trade services and repairs in support of Austin Energy essential operations.

The role of the Utility Building Services Operations Manager is to ensure that Austin Energy facilities are functional and operational on a daily basis through comprehensive daily inspections, coordination and execution of building repairs and maintenance.

Responsibilities include:

• Oversight of in-sourced staff and contractors for functions such as HVAC , building controls, electrical, fire alarms, elevators, plumbing, general maintenance, grounds keeping, janitorial and facilities technologies.
• Advise Utility Building Services Administrator on measures to improve the efficiency and cost-effectiveness of the program
• Supervise teams of staff across diverse trade groups
• Ensure facilities are well-maintained and conducting proactive maintenance
• Manage emergencies as they arise
• Oversee operating budgets
• Ensure facilities meet compliance standards and government regulations
• Future planning by forecasting upcoming needs and requirements
• Development of maintenance metrics and reporting

Employment Application:

• The City of Austin employment application is an official document; incomplete applications will not be considered.
• The Employment Record should be complete with job titles, employment dates, job duties, functions, and responsibilities for each position held. Starting salary will be based on overall relevant experience from your application.
• Please be sure to detail on the application all current and previous employment that you wish to be considered as part of your qualifications.
• Résumés will not be accepted and statements such as “see résumé” will not be accepted. You may use “N/A” for fields that are not applicable.
• Please note that Austin Energy may close the job posting at any time after 7 days from the date of the initial advertisement. Once the job posting has closed, applications cannot be changed.

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED , undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
• If you are identified as a top candidate and are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
• This position requires a criminal background investigation.

Good Standing Employees
Employees, in Good Standing, who are candidates within the department/division that the position resides in and who meet the minimum and all of the preferred qualifications (if any) of the position will be included in the initial interview. Department/division employee must remain in Good Standing through the Top Candidate Selection phase at which time the Good Standing status will be re-verified.

Critical:

This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

Travel:
If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
Pay Range
$38.97 - $50.67

Hours
Monday - Friday
8:00 a.m. - 5:00 p.m.
Job Close Date 07/31/2024 Type of Posting External Department Austin Energy Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 4815 Mueller Blvd, Austin Texas 78723 Preferred Qualifications
Preferred Experience:

• Experience managing corporate, utility, and mission critical facilities.
• Experience managing multiple managers/supervisors and field support work units.
• Experience with analyzing, planning, preparing, and monitoring Operations & Maintenance (O&M), and Capital Improvement Projects ( CIP ) budgets.
• Experience presenting complex technical information to executive leadership, external stakeholders, and non-technical audiences.
• Experience in implementing and directing policies, rules, and regulations.
• Experience in improving processes, operations, and standards.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Plans, organizes, and oversees the operations and reliability of utility facilities and general infrastructure systems. Establishes and monitors preventative maintenance processes and programs, and facility inspection processes for on-going review of maintenance work by external agencies. Develops, recommends, and administers policies, procedures, and processes in support of grounds and building maintenance operations; implements and monitors compliance with approved policies, procedures, and processes. Administers procurement and fiscal management activities associated with building and grounds maintenance activities, to include oversight of contracts to ensure terms are met. Oversees activities related to repair requests and responses to after-hour issues regarding the operational aspects of the facilities such as HVAC issues, fire alarm malfunctions, electrical outages, water leaks, etc. Monitors the safety and accessibility of utility facilities. Serves as the point of contact for the department for code (e.g. ADA , Fire Life Safety) compliance issues, accessibility improvement projects, and/or other code related issues. Updates and maintains list of all utility building equipment, including life cycle and replacement costs. Participates in the development and administration of utility maintenance and operations budget; coordinates the allocation of resources following budget approval; and recommends approval of expenditures. Collects and analyzes a variety of complex data and information, including coordination of utility costs and usage. Performs statistical analysis and summarizes findings in applicable reports or other communication mediums.

Responsibilities- Supervision and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of fiscal planning and budget preparation.
• Knowledge of utility and City practices, policies, and procedures.
• Knowledge of technical aspects of maintenance and repair operations.
• Knowledge of supervisory and managerial techniques and principles.
• Knowledge of workspaces, design, and building maintenance systems.
• Knowledge of sustainability concepts and design practices.
• Knowledge of building automation systems (life safety alarm systems, mechanical and lighting controls).
• Skill in oral and written communications.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Skill in managing multiple programs, projects, and tasks.
• Skill in negotiations and handling conflict resolution.
• Skill in analyzing complex data from various sources, synthesizing collected information, and developing sound decisions and recommendations.
• Skill in developing, reviewing, monitoring, and evaluating contracts for services and materials.
• Ability to quickly recognize and analyze irregular events.
• Ability to establish and maintain excellent communication and working relationships with City personnel and the public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this position are graduation with a Bachelor's degree from an accredited college or university, plus three (3) years of experience in a related field, including two (2) years of experience which were in a supervisory or management capacity. One (1) additional year of relevant experience may substitute for one (1) year of the required education with a maximum substitution of four (4) years. Do you meet these minimum qualifications?

• Yes
• No

* Describe your experience managing corporate, utility and mission critical facilities.
(Open Ended Question)
* Briefly describe your experience with analyzing, planning, preparing, and monitoring Operations & Maintenance (O&M), and Capitol Improvement Projects (CIP) budgets.
(Open Ended Question)
* Briefly describe your experience managing multiple managers/supervisors and field support work units within the electrical utility industry.
(Open Ended Question)
* Do you have experience analyzing data and preparing reports and presentations to senior leadership?

• Yes
• No

* Describe your experience presenting complex technical information to executive leadership, external stakeholders, and non-technical audiences.
(Open Ended Question)
* Describe your experience in implementing, developing and directing policies, procedures, rules and regulations.
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

Optional & Required Documents

Required Documents Optional Documents

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