Position Description

Final Filing Date: 8/18/2024

Exam # 24/43J05/07JH
SUMMARY OF POSITION
The County of Monterey Health Department (MCHD) and The Monterey County Treasurer-Tax Collector each have one (1) fulltime position for a Departmental Information Systems Coordinator. The Departmental Information Systems Coordinator serves as the primary resource person for users of specialized automated systems and is responsible for maintenance and administration of an automated database; authorizes system access to individual users; investigates and reports basic computer problems to the computer system maintenance organization; requests improvements and modifications to systems; provides training and instructions to departmental personnel using the system; and performs other related work as is required.

A full-time permanent vacancy is in the Administration Bureau’s Health Information Technology Unit. The Health Information Technology's Departmental Information Systems Coordinator (DISC) will work as a technical resource and will be responsible for troubleshooting hardware, proprietary software, and identifying issues related to the applications for Health Department subscribers. The DISC will also facilitate vendor application, reporting, and incident support for all proprietary applications and devices and coordinate County ITD support. Incumbents in this position will be expected to document processes and procedures for application use, access, and provide training on the features/functionality of the applications used by Health Department subscribers.

The Monterey County Treasurer-Tax Collector is an elected officer of the County. Operating under statutes of the State of California, the Treasurer-Tax Collector performs a variety of functions which collectively contribute to the financial management network of the County, the County's school districts, and many of the County's special districts. The primary responsibilities of the Treasurer-Tax Collector include the billing, collection, reporting and accounting for all real and personal property taxes levied in the County, transient occupancy and cannabis business taxes levied in unincorporated county areas, and business license monitoring and collection; banking and investment of county, school, and special district funds; and collection enforcement for Superior Court fines. The department of the Treasurer-Tax Collector consists of three divisions: Tax Collection, Treasury, and Revenue.

The Eligible List established by this recruitment process will be used to fill current and future vacancies, both regular and temporary, as they arise.

This classification is part of a flexible series. Incumbents appointed at the lower level of the career series may be promoted up to the higher level of the career series subject to their meeting the employment standards for the higher class and a recommendation for their promotion by the appointing authority in accordance with the Flexible Staffing Program and Guidelines.

Examples of Duties

• Develops other system training material for users or recommends other training resources as needed.
• Acts as a resources person for users of an automated system(s) applications; Answers questions and resolves problems related to use and operation of the application; Coordinates a central help desk to resolve problems.
• Coordinates with computer support personnel in identifying and resolving problems with the system, including programs, workstations and other related hardware and software.
• May attend meetings and represent the department with other departments and/or other agencies for information sharing, system improvements and implementation of changes; May plan or assist in planning the implementation of conversion from manual systems to automated information systems.
• Confers with operating department personnel regarding changes in manual and computer system design; Collaborates with others to improve the effectiveness of the system and to make recommendations for systems and procedures improvements; Stays abreast of the new automated systems procedures and prepares on-line bulletins to inform users of changes or additions.
• Documents and tracks system problems and writes reports on issues; Writes or assists in writing and revising procedures, instructional materials, or staff development tools for systems-related training.
• Assures system security; Monitors personnel registration and security including authorizing user access to system functionality; Performs consistent backup and recovery operations; Monitor batch results and correct batch problems.

To view the complete job description, please visit the Monterey County website: DISC

THE SUCCESSFUL CANDIDATE
Will have a proven track record demonstrating the following knowledge, skills, and abilities:

Working Knowledge of:

• Capability and limitations of various computer operating systems including DOS, Windows, and networks.
• Computer applications used in data management.
• Terminology related to computer hardware, software, network, and peripheral equipment.
• Analytical processes.
• Some positions may require a working knowledge of the functions, regulations, services, programs, and operations of the specific department.

Some Knowledge of:

• Training methods and techniques of automation systems applications.
• Methods of error research and troubleshooting.

Skill and Ability to:

• Evaluate and interpret automated information systems functions from a user perspective.
• Identify, evaluate, and research application systems problems and coordinate corrective actions, as required, with computer support personnel.
• Gather information and analyze data to establish and maintain system user protocol.
• Make recommendations for system and operational enhancements.
• Read and comprehend written materials on a wide variety of application system subjects.
• Maintain confidentiality of information in accordance with legal standards and/or County regulations.
• Organize, prioritize, schedule and coordinate workflow to meet project deadlines.
• Communicate effectively with all levels of staff in the organization both orally and in writing.
• Provide excellent and courteous customer service and establish and maintain effective working relationships.

Desirable Qualifications:

• Ability to speak, read and write in English and Spanish.

Examples of Experience/Education/Training

Any combination of training, education and/or experience which provides the knowledge, skills and abilities and required conditions of employment is qualifying. An example of a way these requirements might be acquired is:

• One year of experience performing both technical support and training in the use of a wide variety of computer hardware and software for automated office systems which included modifying or interfacing office automation software or application environments

Additional Information

CONDITIONS OF EMPLOYMENT:

• Prospective employees for the Treasurer-Tax Collector will be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, credit record and record of criminal conviction.
• Successfully complete a background check to include fingerprinting.
• Possess and maintain a valid California Class C driver’s license or the ability to provide suitable transportation that is approved by the appointing authority.
• Be available to work a flexible schedule, including evenings, weekends, holidays, and during times of disaster and/or emergency.

BENEFITS: The County of Monterey offers an excellent benefits package. Please visit our website to view the Bargaining Unit J Benefit Summary Sheet . This information is not legally binding, nor does it serve as a contract. The benefits listed in the Monterey County Personnel Policies and Practices Resolution or Memorandum of Understanding (MOU) prevail over this listing.

NOTES:

• As a condition of employment, prospective employees may be required to submit to a background review which may include a review of information concerning present and/or prior employment, driving record, and record of any criminal convictions.
• Employment is contingent upon acceptable documentation verifying identity and authorization for employment in the U.S.; a list of acceptable documents is available on the USCIS Form I-9.
• If you are hired into this classification in a temporary position, your rate of pay will be hourly, and you will not be eligible for the benefits listed in the summary.

APPLICATION & SELECTION PROCEDURES

Apply on-line at https://www.governmentjobs.com/careers/montereycounty

by the final filing date of Sunday, August 18, 2024 at 11:59 PM (PST)

or

Hard copy applications may be obtained from and submitted during normal business hours,

Monday - Friday, 8:00 AM - 5:00 PM by contacting:

Monterey County Health Department

Attn: Human Resources Division

1270 Natividad Road

Salinas, CA 93906.

Phone: (831) 755-4519 Fax: (831) 796-8682

The selection process is tentative, and applicants will be notified if changes are made. To assess applicants' possession of required qualifications, the examination process may include an oral examination, pre-examination exercises, performance examination, and/or written examination. The competitive examination process includes submittal of required application materials. A complete application package will include:

• A completed County of Monterey Employment Application
• Responses to the Supplemental Questions

Applicants who fail to provide all required materials by the final filing deadline will not be considered. Resumes, cover letters, letters of interest, and other correspondence will not be accepted as a substitute for required application materials. All required application materials will be competitively evaluated. Those applicants that are determined to be the most appropriately qualified will be invited to participate further in the selection process.

EQUAL OPPORTUNITY AND REASONABLE ACCOMMODATION:
Monterey County is a drug-free workplace and an equal opportunity employer. The County seeks candidates who can make contributions in an environment of cultural and ethnic diversity. Monterey County is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Jeremy Hathaway, Human Resources Management Analyst I, at (831) 755 - 4749 or hathawayj@countyofmonterey.gov.

http://www.co.monterey.ca.us/government/departments-a-h/human-resources/human-resources/benefits/benefit-summary-sheet

Closing Date/Time: 8/18/2024 11:59 PM Pacific

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