Computer Aided Dispatch (CAD) Administrator

Job Summary

Provides functional management of the City’s public safety Computer Aided Dispatch (CAD) system for the Office of Emergency Management’s Public Safety Communications Division to support emergency public safety dispatch activities in coordination with the City’s Police, Fire, and Information Services Departments.

Note: This position will be eligible to receive a 2% Cost of Living Adjustment (COLA) effective June 30, 2024.

Representative Duties

Provides administrative and front-line application support to the public safety communications team to ensure the CAD system functions efficiently and effectively on a 24/7 basis.

Develops, maintains, and oversees policies and procedures related to CAD, in collaboration with public safety and information services stakeholders, including defining roles and responsibilities of CAD system changes, permission access, and other technology management processes.

Responds to end-user inquiries on CAD system operations; troubleshoots and diagnoses system and end-user problems in coordination with Information Services Department (ISD) personnel.

Assists OEM, Police, and Fire departments with ongoing public safety application product configuration, implementation, and issue resolution in coordination with ISD personnel.

Provides Esri mapping updates, conversion services, commonplace name updates, layer refinement, and response plan/area updates, in coordination with the City’s Geographic Information System (GIS) team.

Submits CAD application issues to the Versaterm support team, in coordination with public safety and information system partners.

Liaises with Versaterm and City technical subject matter experts (SMEs), including City’s infrastructure and cloud-hosted services, as required, to troubleshoot, and resolve issues.

Evaluates, documents, submits, and tracks end-user product suggestions.

Works with Versaterm and partner City departments to test and apply CAD application updates in accordance with ISD’s change management processes.

Assists public safety dispatch with the testing, evaluation and implementation of new product features, in coordination with public safety and ISD personnel.

Assists public safety dispatchers and first responders with ongoing end-user training.

Represents the City at local, regional, state, and federal dispatch meetings as requested; serves on various committees.

Supports the compliance efforts with accreditation programs and internal benchmarks through the creation and maintenance of CAD reports.

Performs technical writing duties in the development, production, and maintenance of CAD system documentation, training materials, use cases, and procedural manuals.

Develops and delivers user training and presentations on new systems and upgrades to internal and external clients.

Develops, maintains, and exercises OEM Public Safety Communications CAD downtime procedures and protocols.

Assists in managing desktop/mobile device application installation and updates, in coordination with ISD.

Works with ISD personnel on integration of CAD and Police and Fire software interfaces, including liaising with third-party vendors, troubleshooting, testing, and applying interface updates, as directed.

Collaborates with ISD personnel on CAD system security recommendations for enhancements and mitigation of user-based risks.

Performs other duties as assigned.

Requirements

Knowledge of:

Methods and techniques of hardware and software installation, configuration, and troubleshooting

Principles, practices, methods, and techniques used in functional and system analysis

Methods and techniques for developing and maintaining technical and functional documentation

Principles and practices of system security and administration

Principles and methods of customer service

Principles and methods of server virtualization

Relational data modeling principles and techniques

Basic understanding AWS, GovCloud, Azure, and SQL

Basic understanding of system monitoring, diagnosing, and troubleshooting

Methods and techniques of business continuity

Principles and methods of system testing

Ability to:

Coordinate multiple priorities and competing time demands

Handle and manage multiple projects and assignments

Report for work on a reliable and dependable basis

Demonstrate creative thinking and a willingness to learn and execute

Learn new technologies and assimilate new information quickly

Coordinate and participate in system analysis, design, and programming

Identify and evaluate client software needs and requirements

Apply critical thinking, problem solving, and collaborative approaches to improving services

Interpret applicable laws, regulations, policies, and procedures

Work with persons from diverse social, cultural, and economic backgrounds as well as a variety of work styles, personalities, and approaches

Communicate effectively, both orally and in writing

REQUIREMENTS

Minimum Qualifications:

Option A

Education: Graduation from an accredited college or university with a bachelor’s degree.

Experience: Four years systems implementation, application support, or software administration with CAD software products. At least two years of the recent, paid work experience must have included supervisory responsibilities. Recent, related public safety (dispatch, police, fire and/or EMS) agency work experience is desirable.

Option B

Education:

Graduation from high school or evidence of equivalent educational proficiency.

Experience:

Eight years systems implementation, application support, or software administration with CAD software products. At least two years of the recent, paid work experience must have included supervisory responsibilities. Recent, related public safety (dispatch, police, fire and/or EMS) agency work experience is desirable.

Licenses and Certificates:

Possession of a valid Class C driver license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.

Pass a criminal background investigation and fingerprint investigation per State of California Commission on Peace Officer Standards and Training requirements. Maintain clearance per California Law Enforcement Telecommunications standards.

Supplemental Information

How to Apply:

Applicants must submit a completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process.

If you would like for your education to be considered, you must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being evaluated without the education being considered.

Selection Process:

All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applications will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.

Testing may consist of a combination of any of the following and is subject to change as needs dictate:

Training and Experience Evaluation

Oral Interview

If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position.

Note: Internal staff who submit transfer applications must notify the HR Analyst in charge of the recruitment, via email, upon submission of their transfer application.

Background Investigation:

Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background and fingerprint investigation per State of California Commission on Peace Officer Standards and Training requirements.

Inclusion & Diversity Statement

The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.

The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!

Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).

Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.

The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center.

Closing Date/Time: 8/16/2024 5:00 PM Pacific

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