City of Santa Monica

Santa Monica is a beachside city of 8.3 square miles on the westside of Los Angeles County. Offering an environment of unparalleled natural beauty, the city is home to a mix of residential communities, commercial districts, and recreational venues. Recently named by National Geographic as one of the Top "10 Beach Cities in the World" and by TIME as one of the "Best Places to Live", Santa Monica features three miles of Pacific beaches and the Santa Monica Pier. Santa Monica’s residential population is approximately 93,000, increasing to an estimated 250,000 during the day with tourists, shoppers, and employees. Tourism attracts over 8 million visitors annually.

The City of Santa Monica was incorporated on November 30, 1886 and subsequently adopted a City Charter in 1945. In 1947, a City Council-City Manager form of government was established. The City Council consists of seven members elected by the community at large to four year terms.

The City of Santa Monica is a full-service city. City departments provide police, fire, a regional transportation network, water, refuse and recycling, streets, parking, planning, building, engineering, free public wifi, a high speed fiber optic network, parks, affordable housing, economic development, library, rent control, recreational, cultural, and educational services to the community.

The City-operated Big Blue Bus regional bus service provides over 16.5 million rides for customers each year, all powered by renewable natural gas. Breeze Bike Share was Southern California's first bike share system with 500 bikes at 85 locations. In 2016, the Metro Expo Line opened connecting Santa Monica to Downtown Los Angeles in under an hour.

The City of Santa Monica is a national leader in environmental, economic and social sustainability. The City is working toward aggressive climate action goals including: water self-sufficiency by 2020, zero waste by 2030, and carbon neutrality by 2050.

The highly-rated Santa Monica-Malibu Unified School District serves both Santa Monica and Malibu residents. Santa Monica College (SMC), one of the state's top two-year community colleges, serves over 30,000 full-time and part-time students on several campuses and offers more than 90 fields of study. Santa Monica's strong education institutions are complemented by the 5-star rated Santa Monica Public Library system.

Public safety is a top priority in the City of Santa Monica. Santa Monica Fire Department continues to maintain a Class 1 ISO rating, the highest possible rating.

Santa Monica has a strong and diverse economy. Known as “Silicon Beach,” local businesses are at the leading edge of the nation’s creative economy and startup scene.

Sana Monica is also home to three renowned and respected health facilities, Providence Saint John’s Health Center, Santa Monica-UCLA Medical Center and Kaiser Permanente.

Connect with the City of Santa Monica by visiting www.santamonica.gov, follow @santamonicacity on Twitter, or sign up for the City's newsletter and emergency alerts at www.smgov.net/newsletter.

 

11 job(s) at City of Santa Monica

City of Santa Monica City of Santa Monica, California, United States
Apr 18, 2024
Full Time
Job Summary The current recruitment is being conducted to fill a vacancy in our Employment and Benefits Division with responsibility for performing professional-level work related to personnel selection , position classification , and compensation. DEFINITION Performs a wide variety of professional journey-level duties in support of human resources functions and programs in the areas of recruitment, selection, classification, compensation, personnel assignment administration, leave administration, organizational development, training, benefits, labor relations, and employee relations. SUPERVISION Receives general supervision from a Senior Human Resources Analyst and/or Human Resources Manager. May provide technical oversight over Human Resources Technicians and other assigned staff. Representative Duties Provides professional journey-level staff assistance and coordination in support of human resources functions and programs including recruitment, selection, classification, compensation, personnel assignment administration, leave administration, organizational development, training, benefits, labor relations, and employee relations. Participates in the development and implementation of new or revised human resources programs, systems, procedures, and methods of operation. Compiles and analyzes data and makes recommendations regarding human resources programs and systems; assists in the development and implementation of related policies. Researches, collects, compiles, and analyzes information from various sources on a variety of specialized human resources topics; prepares comprehensive technical reports and summaries; interprets data, identifies alternatives, and makes sound recommendations. Assists in the preparation of reports and materials for collective bargaining processes. Plans and conducts comprehensive salary and benefit surveys. Performs job evaluations and classification specification development. Coordinates recruitment processes; develops recruitment strategies geared towards meeting operational needs. Designs, coordinates, and administers examination processes which may include written tests, performance tests, appraisal interviews, and evaluations of training and experience; ensures that examinations are conducted in accordance with applicable laws, regulations, policies, and procedures. Administers the Disability Interactive Process for candidates and employees in accordance with applicable laws, regulations, policies and procedures. Coordinates employee leave programs such as FMLA/CFRA, SDI, LTD, and leaves of absence without pay. Serves as a liaison with employees, public and private organizations, community groups and other organizations; provides information and assistance regarding human resources programs and services; receives and responds to complaints and questions related to human resources; reviews problems and recommends corrective actions. Attends meetings as a representative for the Human Resources Department. Performs other duties, as assigned. Requirements KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: Principles, practices, techniques and methods of human resources management and program administration. Principles and practices of equal employment opportunity, personnel selection and, recruitment, job evaluation, classification, compensation, organizational development, training, benefits, labor relations, and employee relations. Organizational and management practices as applied to the analysis, evaluation, development and implementation of human resources programs, policies, and procedures. Research and reporting methods, techniques and procedures. Sources of information related to a broad range of human resources programs, services and functions. Principles and methods of project management. Principles and procedures of statistical and administrative record keeping. Principles of customer service. Federal, State, and local employment laws including FMLA/CFRA, SDI, LTD and FEHA/ADA. Principles of report writing. Principles of wage and salary administration. Ability to: Administer a variety of human resources programs, functions, and administrative activities. Research, analyze and evaluate human resources programs, policies, and procedures. Independently perform the full range of responsible and difficult analytical and administrative work involving the use of independent judgment and personal initiative. Keep abreast of current developments within human resources. Collect, evaluate, and interpret data and make sound recommendations on complex issues. Respond to requests and inquiries for information regarding human resources policies and procedures. Interpret and apply pertinent policies, procedures, laws and regulations. Independently compose correspondence and memoranda, and prepare clear and concise reports. Maintain and prepare complex, comprehensive, and confidential reports. Communicate effectively, both orally and in writing. Maintain confidentiality. Establish and maintain effective and cooperative working relationships with City employees, City Boards and Commissions and the general public. Provide effective customer service. Skill in: The use of a personal computer and applicable software applications. REQUIREMENTS Minimum Qualifications : Option A : Education : A master's degree from a recognized accredited college or university in human resources management, industrial and organizational psychology, a human resources administration specialty, or a related field. Experience : Professional or technical experience in human resources is desirable. Option B : Education : A bachelor's degree from a recognized accredited college or university in human resources management, public or business administration, a behavioral science, or a related field. Experience : One year of professional or technical experience in employee recruitment, employee selection, classification, compensation, personnel assignment administration, leave administration, organizational development, training, benefits, labor relations, or employee relations. Option C : Education : Any bachelor's degree from a recognized accredited college or university. Experience : Two years of professional or technical experience in employee recruitment, employee selection, classification, compensation, personnel assignment administration, leave administration, organizational development, training, benefits, labor relations, or employee relations. License and Certificates: Possession of a valid Class C driver license. Supplemental Information HOW TO APPLY : Applicants must file a clear, concise, completed online City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. NOTE : You must attach a copy of your college level transcripts or diploma with your on-line application to qualify for the position. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the position filing deadline. Failure to do so will result in your application being disqualified. You must attach a scanned copy of your college diploma or transcripts to your on-line application. SELECTION PROCESS : All applicants must submit clear, concise and complete information regarding their work history and qualifications for the position. All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of the following: Evaluation of Training and Experience: Pass/Fail Oral Interview and/or Technical Exercise: 100 BACKGROUND INVESTIGATIONS : Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. WORKING CONDITIONS : Work is performed primarily indoors in an office environment. Office work requires sitting for prolonged periods of time and using a computer keyboard and screen. May require work at off-site locations conducting employment examinations in seasonal climate and weather conditions. May be required to work evenings and/or weekends. NOTE : If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our employees are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces and diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for person with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center. Closing Date/Time: 5/10/2024 5:00 PM Pacific
City of Santa Monica City of Santa Monica, California, United States
Apr 16, 2024
Full Time
Job Summary A Motor Coach Operator operates a motor coach (bus) on an assigned route and schedule. In order to become a Motor Coach Operator, successful candidates must complete an eight-week formal training program as a Motor Coach Operator Trainee after which they are eligible to be promoted to Motor Coach Operator. The training program is administered by the Santa Monica Department of Transportation. During the eight (8) week training period, the salary is $21.53 per hour. Upon successful completion of the training program and a proficiency examination, Motor Coach Operator Trainees are eligible to become part-time Motor Coach Operators at a pay rate of $26.67 per hour. After two years of service in the classification, Motor Coach Operators may earn $33.34 per hour. Motor Coach Operators serve a one year probationary period. Motor Coach Operator - Hourly Salary Step 1: $23.34 Step 2: $25.01 Step 3: $26.67 Step 4: $28.34 Step 5: $30.01 Step 6: $33.34 Visit Big Blue Bus website for more information: Now Hiring Drivers - Big Blue Bus Representative Duties Participates in a formal training program to learn techniques and safety procedures for operating a motor coach. Learns and observes traffic laws, vehicle code regulations, and appropriate safety rules and regulations. Learns pre-operation vehicle preparation and inspection procedures. Learns and practices defensive driving techniques. Follows department standards and procedures for maintaining motor coach appearance and cleanliness while in service. Operates wheelchair lift and bike rack equipment. Provides directions and information to the public concerning routes, schedules, and transfers. Makes stops announcements. Assists passengers, when needed. Prepares various reports, including detailed accident reports, daily operation reports, forms for lost articles, and witness/courtesy cards. Performs various duties related to fare collection, tariff acceptance, fare box reading and recording, and transfer issuance and receipt. Performs other related duties, as assigned. Requirements Knowledge, Abilities and Skills: Knowledge of: Effective customer service techniques. Basic mathematics. Driver and vehicle safety rules and regulations. Ability to: Learn to operate a motor coach safely and properly. Respond to inquiries from the public in a courteous and tactful manner. Deal effectively with the public. Work with others in a cooperative, patient, and professional manner. Follow written and oral instructions. Perform simple mathematical computations. Prepare simple reports. Read maps. Conduct safety checks. Communicate on a two-way radio. Skill in: Reading, and writing and communicating in English at an appropriate level. Driving a passenger vehicle. Education, Training and Experience: Graduation from high school or the equivalent. Minimum 21 years of age at time of application. One year of recent, paid customer service work experience assisting and providing information to the public. Licenses and Certificates: Possession of a valid California Class C driver license. If hired, and prior to the first day of training, must possess a California Class A or B commercial driver permit with appropriate medical certification, passenger endorsement, and with no restrictions for weight, number of passengers or air brakes. Must also be able to obtain a Verification of Transit Training Document at the conclusion of training. Additional Requirements: In order to qualify for the position of Motor Coach Operator Trainee and to complete probation as a Motor Coach Operator, you must not have any of the following convictions, violations, and/or causes: (1) Been convicted of a sex offense as defined in Section 44010 of the Education Code. (2) Been convicted of a felony offense within the preceding seven years from the date of application. (3) Been convicted of an offense involving the use, possession, transportation or sale of narcotics or drugs within the preceding seven years from the date of application. (4) Been convicted of an offense involving the use, possession, transportation or sale of marijuana within the preceding two years from the date of application. (5) Within the preceding 12 months from the date of application, been involved as a driver in three or more accidents in which the driver caused or contributed to the accidents. (6) Failed to pass the DMV written or driving test. (7) Within the preceding three years from the date of application, had committed any violation that resulted in a conviction with a DMV 2 Point count or more. (8) Within the preceding three years from the date of application, had committed three or more DMV 1 Point count violations. (9) Within the preceding three years from the date of application, had driving privileges revoked, suspended, or placed on probation. HOW TO APPLY : All applicants must submit an online City application and required supplemental questions to be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process and should not be submitted. NOTE: Upon offer of employment, candidates will be subject to a US Department of Transportation (DOT) pre-employment screen for alcohol and controlled substances set forth in DOT regulation 49 CFR Parts 40 and 655. Candidates will be required to provide written consent to obtain drug and alcohol testing records from all prior employers in the last two (2) years. REQUIRED DOCUMENTATION: To receive consideration, you must submit a current copy of your K-4 or online driving record print-out from the Department of Motor Vehicles with your application . It must be a K-4 or online driving record print out obtained from the Department of Motor Vehicles office or website. Printouts from other agencies such as AAA will not be accepted. "Current" is defined as being issued within 30 days of the date of your application submittal. All materials must be received in the Human Resources Department . Y ou may scan and upload your K-4 or online driving record print-out to your on-line application, e-mail it to merle.wynn@santamonica.gov, or fax it to Attn: Merle Wynn at (310) 656-5705. Failure to do so will result in your application being disqualified. PLEASE NOTE: IF YOU SUBMITTED AN ONLINE DRIVING RECORD AND YOU ARE INVITED TO THE DEPARTMENT INTERVIEW, YOU WILL BE REQUIRED TO OBTAIN AND PRESENT A K4 PRINTOUT FROM THE DMV AT THE TIME OF YOUR INTERVIEW. NOTE: Veterans' Preference points shall be applied to this entry level civil service position in accordance with the City of Santa Monica Human Resources Department guidelines. To be considered for Veterans' Preference points, you must submit a copy of your discharge papers (DD214) at the time of application. SELECTION PROCESS: All applicants will be reviewed and only those determined to meet Minimum Qualifications, as submitted, will be invited to participate further in the selection process. BACKGROUND INVESTIGATIONS: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. EMPLOYEE BENEFITS SALARY RANGE: Composed of 6 steps-Step 1 through Step 6. Each step represents an increase of approximately 5%. MEDICAL INSURANCE : Choice of Kaiser plan, two HMO plans, PPO plan, and High Deductible Plan. City pays 92% of medical insurance premium for employee and eligible dependents. Employee contributes 8% toward premium. Part-time employees will have the option of electing from one of the City-provided HMO medical insurance "employee-only" plans. The enrollment of dependents or in the PPO plans will increase the cost-share. CASH-IN-LIEU: Employees who elect to waive medical coverage due to other group coverage are entitled to a bi-weekly taxable payment of $69.23 ($1800 annually). DENTAL INSURANCE: An HMO and PPO plan are available. Premiums fully paid by the city for employee and eligible dependents. VISION INSURANCE: One plan available. Premiums fully paid by the city for employee and eligible dependents. EMPLOYEE ASSISTANCE PROGRAM : Premiums fully paid by the city for employee and household members. VACATION: 12 days (96 hours) per year, increases with each 5 years of services, maximum of 21 days per year. Up to 40 hours of vacation leave accrued can be cashed out at the end of the fiscal year. SICK LEAVE: One sick leave day per month (96 hours per year). Sick leave accrued but not used can be cashed out at the end of the fiscal year based on the formula outlined in the SMART-TD MOU. HOLIDAYS: 8 holidays per year plus two floating holidays. LIFE INSURANCE: City-paid term life insurance coverage of $10,000 with the option to enroll in additional employee paid life insurance for employee and eligible dependents. LONG TERM DISABILITY (LTD): Premiums fully paid by the City. CalPERS Retirement: Retirement formula and employee contributions are based on appointment date and membership status with CalPERS. City employees are vested after 5 years and do not participate in Social Security. Supplemental Retirement Plan : A 457b plan is available for voluntary participation. The City contributes $30/bi-weekly ($780 annually) to the 457(b) plan. Effective July 1, 2022, the City contributes $32.50/bi-weekly ($845 annually) to the 457(b)plan. PREMIUM REIMBURSEMENT PLAN: The City makes a contribution of $176.56 into a retiree medical trust to allow eligible separated employees to reimburse healthcare premiums. UNUSED SICK LEAVE UPON RETIREMENT: Each Motor Coach Operator with 10 or more years of service with the City and who has 50 days of unused sick leave, can convert unused sick leave into dollars to purchase medical insurance coverage for the employee and spouse upon retirement. TUITION REIMBURSEMENT: Full-time employees who have passed probation will be reimbursed for the cost of tuition and study materials for career improvement or job enhancement courses that meet the policy guidelines. The maximum amount shall not exceed $2750 per fiscal year. UNIFORM ALLOWANCE: Motor Coach Operators will receive a one-time lump sum voucher of $500. Once an employee becomes full-time and completes six months as a regularly authorized full-time Motor Coach Operator, a $580 voucher is provided. BILINGUAL SKILL PAY: Employees who regularly utilize skill during the course of duties will receives bi-weekly amount of $23.08 upon certification of examination process. ADDITIONAL BENEFITS: Flexible Spending Account; On-Site Fitness Center; Transit Passes or Reimbursement. NOTE: If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. Supplemental Information The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center. Closing Date/Time: 5/2/2024 5:30 PM Pacific
City of Santa Monica City of Santa Monica, California, United States
Apr 16, 2024
Full Time
Job Summary Unlock new opportunities and elevate your law enforcement career by joining the Santa Monica Police Department as a Police Officer through lateral transfer! If you are an experienced and committed peace officer with at least one year of full-time, paid experience as a sworn peace officer within a well-organized local government agency, and you are currently serving as a sworn peace officer in the State of California, we welcome you to explore an exciting opportunity with SMPD. Join our esteemed team and be a part of a dynamic and fulfilling law enforcement environment. At SMPD, we live by the motto "We Hire for Character. We Train for Skill." Join us, and you'll not only be part of a community-focused force but also receive great pay and benefits. Take the next step in your career, bring your experience to Santa Monica, and be a part of a department that values character, skills, and dedication. Apply now for a fulfilling and rewarding journey with SMPD! DEFINITION Enforces laws and maintains order; protects life and property; prevents crime, and actively contributes to the welfare of the community. SUPERVISION Receives technical supervision from a Police Sergeant or higher-level sworn classification. May provide technical supervision over non-sworn personnel. Representative Duties REPRESENTATIVE DUTIES Patrols an assigned area in marked/unmarked vehicles, bicycles, motorcycles, horses, and all terrain/beach vehicles and on foot for the prevention of crime and enforcement of laws and ordinances. Maintains law and order; answers inquiries and assists the public; responds to requests for police services and takes appropriate actions. Investigates and prepares reports on offenses, collisions, and other incidents. Makes arrests, transports arrestees/prisoners, issues citations, and serves warrants and subpoenas. Directs traffic. Appears and testifies in court, both on and off duty. Observes and reports hazards, abandoned or damaged vehicles or property, and malfunctions of city-owned equipment such as streetlights and traffic control devices. Practices and maintains proficiency in the use of firearms and other police weapons and equipment. Attends training courses as required by P.O.S.T and the Chief of Police. Analyzes recurring patrol and specialized problems/hazards in collaboration with supervisors, peers, and service clientele. Participates in developing long-term resolutions to law enforcement related problems and issues. Responds to calls for police service, major traffic collisions, and other emergencies. Performs other duties, as assigned. Requirements KNOWLEDGE, SKILLS AND ABILIITIES Knowledge of: Law enforcement codes, crime prevention methods, rules of evidence, laws of arrest, investigation and identification techniques and traffic and crowd control Principles of grammar and composition Effective customer service techniques Ability to: Follow written and oral instructions Follow applicable safety rules and regulations Make decisions under pressure, including life threatening situations Communicate effectively both orally and in writing Respond to inquiries from the public in a tactful manner Be sensitive to issues impacting the quality of life of residents, guests, and visitors to the City Provide effective customer service Establish and maintain effective and cooperative working relationships with City employees and the general public Maintain a qualifying score, at the shooting range, as established by the Santa Monica Police Department Interact and communicate tactfully with culturally diverse populations Skill in: Reading, writing, and communicating at an appropriate level Assessing situations and determining the proper course of action REQUIREMENTS Minimum Requirements: Education : Graduation from high school or the equivalent. Completion of a California P.O.S.T. approved police academy. Experience : One year of full-time, paid experience as a sworn peace officer with an organized, local government agency. Applicants must be currently employed as a sworn peace officer in State of California. Licenses and Certificates : Possession of a valid Class C driver license. Possession of a regular Basic California P.O.S.T. Certificate. Other Requirements : Applicants must be U.S. citizens or permanent resident aliens who are eligible for and have applied for U.S. citizenship. Resident aliens must obtain citizenship within three (3) years from date of application. Upon hire, police officers must be non-users of tobacco products. Applicants for Police Officer-Lateral Transfer must pass an extensive background investigation and must not have been convicted of a misdemeanor involving domestic violence or a felony. Effective September 23, 2021, all incoming Santa Monica Police Officer/Lateral Transfers must maintain California residency and live within a 95-mile radius from the Santa Monica Police Department. Supplemental Information HOW TO APPLY: Applicants must file a clear, concise, completed on-line City application with the Human Resources Department by the filing deadline. An on-line City application and required supplemental questions must be completed to be considered for this position. All applicants will be reviewed and only those candidates considered to be most qualified f or the position on the basis of experience, training and education as submitted, will be invited to participate further in the selection process. Resumes, CVs and cover letters are not reviewed as part of the application screening process. Candidates invited to participate in the Police Department's testing process will participate in the following: Oral Interview: 100% Background Investigations : Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. The investigation is used to determine a candidate's moral character and suitability for employment in law enforcement. The investigation shall include but is not limited to, the following checks: criminal record, polygraph, driving history, credit history, military record, previous record(s); and references. Medical Examination : Prior to appointment, candidates must successfully complete a thorough medical examination, including a treadmill stress test and drug screen to determine if they meet the City's medical standards for the position of Police Officer/Lateral Transfer. EMPLOYEE BENEFITS SALARY RANGE: Composed of 5 steps-Step 1 through Step 5. Each step represents an increase of approximately 5%. MEDICAL INSURANCE : Choice of 12 CalPERS medical plans. City pays 89% of medical insurance premium for employee and eligible dependents. Employee contributes 11% toward premium and admin fees. CASH-IN-LIEU: Employees who elect to waive medical coverage due to spouse’s medical coverage are entitled to a payment equal to the cost of the current employee only premium rate under the PORAC plan per month. Payment is provided bi-weekly. DENTAL INSURANCE: An HMO and PPO plan are available. Premiums fully paid by the city for employee and eligible dependents. VISION INSURANCE: One plan available. Premiums fully paid by the city for employee and eligible dependents. FLEXIBLE SPENDING ACCOUNT: Employees may elect to contribute pre-tax dollars towards a Flexible Spending Account to pay for qualifying health and dependent care. EMPLOYEE ASSISTANCE PROGRAM: Premiums fully paid by the city for employee and household members. CalPERS RETIREMENT: Retirement formula and employee contributions are based on appointment date and membership status with CalPERS. City employees are vested after 5 years and do not participate in Social Security. Employees pay a 1.45% contribution towards Medicare. SUPPLEMENTAL RETIREMENT PLAN: 457(b) plan is available for voluntary participation. PREMIUM REIMBURSEMENT PLAN: The City makes a monthly contribution of $142 into a retiree trust to allow eligible separated employees to reimburse healthcare premiums. Employees contribute $257 monthly. VACATION: 60 hours following the completion of the first six months of continuous service. Thereafter, up to and including five completed years of continuous service, 10 hours for each completed calendar month of service. Accrued vacation leave can be cashed out based on years of service on two occasions each calendar year. SICK LEAVE: One sick leave day per month (96 hours per year). Sick leave accrued but not used can be cashed out at the end of the fiscal year based on the formula outlined in the POA MOU. SICK LEAVE BONUS: Employees (except probationary Police Officers) receive a $250 bonus if sick leave usage in a contract year is less than the average sick leave usage for all employees covered in the POA MOU (except probationary Police Officers). HOLIDAYS: 14 holidays per year. Since employees are required to work holidays, each employee shall be paid additional compensation equal to 10 hours at employee’s regular rate, paid on a quarterly basis each fiscal year. EDUCATIONAL INCENTIVE PAY: City pays 6% of the applicable base salary after attainment of an Intermediate Certificate from the State Commission on Peace Officers Standards and Training (POST) or attainment of an AA or AS degree, or the equivalent in terms of numbers of units and courses taken, in a field that is relevant to the profession of a sworn law enforcement officer from an accredited college or university. City pays 12.8% of the applicable base salary after attainment of an Advanced Certificate from POST or attainment of a Bachelor's degree in a field that is relevant to the profession of a sworn law enforcement officer from an accredited college or university. WELLNESS HOUR: Employees are entitled to one wellness period (60 minutes) during their regularly scheduled work week. TUITION REIMBURSEMENT: Full-time employees who have passed probation will be reimbursed for the cost of tuition and study materials for career improvement or job enhancement courses that meet the policy guidelines. The maximum amount shall not exceed $2500 per fiscal year. UNIFORM ALLOWANCE: Employees shall receive a bi-weekly uniform maintenance allowance of $46.15. BILINGUAL SKILL PAY: Qualified employees who meet all criteria shall receive a bilingual skill pay of $100 per month. An employee who qualifies for bilingual pay because of Spanish language skills shall receive an additional $50 per month, for a total of $150 per month. LONGIVITY PAY: Each employee shall receive additional monthly compensation at rates based on years of continuous service. Diversity & Inclusion Statement The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! REQUESTS FOR ACCOMMODATIONS: Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination WORKING CONDITIONS: Work is performed both inside and outside in seasonal climate and weather conditions. Slippery surfaces, oily conditions, dust, dirt, and odors are conditions frequently encountered. Must constantly work with noise from vehicular traffic and police radio. Position requires availability to work weekends, evenings, holidays, on-call, and overtime. Physical demands include constant arm and leg movements, driving, standing, and sitting for long periods of time. Bending, stooping, lifting, running, squatting, and climbing is also required. For more comprehensive information, click HERE to access the Essential Functions Job Analysis for this job classification. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center.
City of Santa Monica City of Santa Monica, California, United States
Apr 16, 2024
Full Time
Job Summary Ensures the safety of the public and other users at various aquatic facilities in the City. Performs emergency care as necessary. Performs pool maintenance duties. Assists the Chief Pool Lifeguard in pool operation activities, as required. Representative Duties Assists with coordinating various aquatic activities. Enforces swimming pool rules and regulations. Maintains order in and around the pool. Recognizes and performs aquatic emergency rescues, administers artificial respiration, CPR, and first aid, when necessary. Keeps pool, decks, and dressing rooms safe, clean and orderly. Performs minor facility clean up and maintenance. Completes various forms and paperwork pertinent to the day-to-day operation of an aquatic facility. Completes chemical checks of the pool water. Follows and enforces all applicable safety rules and regulations. Performs other duties, as assigned. Requirements Knowledge of: Water safety practices. Effective customer service techniques. Ability to: Perform lifesaving techniques. Respond and handle emergency incidents in an appropriate manner. Establish and maintain effective and cooperative working relationships with City employees and the public. Swim with proficiency and endurance. Provide effective customer service. Skill in: Lifeguarding, first aid and CPR techniques. Reading, writing and communicating in English at an appropriate level. Basic computer operations with applicable software. Education, Training and Experience: Currently enrolled in high school or the equivalent. Licenses and Certificates: Possession of a valid American Red Cross or state recognized certificate in the following: CPR for the Professional Rescuer (or American Heart Association Healthcare Provider),Lifeguard TrainingFirst Aid for Public Safety Personnel (Title 22) within 6 months of hire. Obtain a valid work permit, if applicable. Supplemental Information The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. BACKGROUND INVESTIGATIONS: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. This is a temporary hourly position without benefits. The City of Santa Monica provides a deferred compensation (457) retirement plan for its as-needed (temporary) employees who are not eligible for coverage under the California Public Employees Retirement System (CalPERS). The City and as-needed employee are each required to contribute 3.75% of wages to the deferred compensation plan. As-needed employee contributions will be deducted from paychecks on a pre-tax basis. Closing Date/Time: 5/10/2024 5:00 PM Pacific
City of Santa Monica City of Santa Monica, California, United States
Apr 16, 2024
Full Time
Job Summary Provides short-term administrative support to a City department, division, function and/or special project. Assists in performing specific and miscellaneous duties, as assigned. Works under the administrative supervision of a professional or management staff member who outlines work, frequently reviews work in progress and carefully reviews work upon completion. NOTE : The eligible list that is established from this recruitment will be used to fill Administrative Intern (As-Needed) vacancies that occur throughout City departments during the life of the list. Representative Duties Conducts field investigations and surveys of various organizational and administrative studies. Gathers, complies and conducts analysis of data for departmental studies and/or projects. Prepares charts, tables and diagrams. Maintains applicable records and files, as assigned. Performs administrative and clerical duties, as assigned. Performs other related duties, as assigned. Requirements Knowledge, Abilities and Skills: Knowledge of: Principles and practices of public administration General research and analysis methods and techniques Basic office procedures and standard office equipment Effective customer service techniques Ability to: Follow oral and written instructions Communicate effectively both in writing and orally Research and interpret complex technical information Write clear and concise reports Perform mathematical calculations Provide effective customer service Establish and maintain effective and cooperative working relationships with City employees and the general public Skill in: The use of a personal computer and applicable software applications Reading, writing and communicating in English at an appropriate level Basic mathematics Education, Training and Experience: Graduation from high school or the equivalent. Must be a student in good standing at an accredited college or university with major course work in public administration or a closely related field and maintain full-time student status (minimum 9 semester units) at an accredited college or university. Licenses and Certificates: None. Supplemental Information How to Apply: Applicants must submit a clear, concise, completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. NOTE: Be sure to include volunteer experience, if applicable, when completing your application . Selection Process: All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applicants will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. WORKING CONDITIONS: Work is performed primarily in an office environment using a computer. Ability to travel to various locations throughout the City is occasionally required. May be required to work evenings and/or weekends. 2950 This is a temporary hourly position without benefits. The City of Santa Monica provides a deferred compensation (457) retirement plan for its as-needed (temporary) employees who are not eligible for coverage under the California Public Employees Retirement System (CalPERS). The City and as-needed employee are each required to contribute 3.75% of wages to the deferred compensation plan. As-needed employee contributions will be deducted from paychecks on a pre-tax basis. Closing Date/Time: 5/2/2024 5:30 PM Pacific
City of Santa Monica City of Santa Monica, California, United States
Apr 11, 2024
Full Time
Job Summary Are you creative and talented with a passion for video? We are currently seeking as-needed Video Production Specialists to join our dynamic team. As a Video Production Specialist, you will have the opportunity to tell the Santa Monica story, in partnership with the public information team. From concept development to final editing, you will play a crucial role in creating compelling videos that showcase our great city and educate the Santa Monica community. If you have a keen eye for detail, expert knowledge of video editing and shooting, and a strong understanding of the latest video trends, this could be the perfect opportunity for you. Apply now and let your creativity shine! The Production Specialist performs a full range of production duties to support the on-going operation of the City's production facility and government channels, social media channels and the City's radio station. Provides technical and creative responsibilities for production, channel programming and meeting coverage from inception to completion. Trains staff in the proper use of production equipment. Representative Duties Operates and maintains the City's production equipment, including but not limited to: equipment in the on-line edit bay, non-linear edit bay, TV production truck, Council Chamber production control, dubbing suite, and the off-line edit bay. Maintains equipment inventory controls. Provides support to maintain, operate, troubleshoot and repair production equipment in the City's production facilities including, but not limited to: cameras, audio and lightning equipment, video switchers and routers, teleprompters and jibs, program scheduling and playback equipment, and video editing and graphics systems. Produces coverage of meetings and events. Provides production services including program development, writing, producing, designing, planning, and post-production. Provides production training and prepares training materials for special educational projects. Assists with programming support and scheduling. Participates in other facility, engineering, programming and production activities. Performs other related duties, as assigned. Requirements Knowledge, Abilities and Skills: Knowledge of: Broadcast principles, techniques and all related equipment and software. Operations, services and activities of a production facility. Production equipment, including cameras, audio and lighting equipment, video switchers and routers, teleprompters and jibs, program and scheduling and playback equipment, and video editing and graphics systems. Principles and practices of television program development. Safety precautions and hazards involved in working around production facilities and equipment. Effective customer service techniques. Ability to: Set-up, operate, maintain and assist with troubleshooting and/or repairing production equipment. Execute production projects from inception to completion. Train and coordinate the work of assigned production crew. Communicate clearly and concisely, both orally and in writing, providing job instructions and documenting work performed. Read and understand equipment specifications, wiring diagrams, and drawings for cable connections and routing. Follow verbal and written instructions and division standard operating procedures. Establish and maintain cooperative and effective working relationships with a variety of individuals, including City employees, public agencies, private companies, volunteers, vendors and the general public. Interpret and apply pertinent Federal, State and local laws, codes and safety regulations. Work effectively with others. Provide effective customer service. Skill in: Production equipment and software. Operating, maintaining, troubleshooting and repairing production equipment. Applying critical thinking to solve production problems. Reading wiring diagrams, making cables and wiring equipment per wiring diagrams. Reading, writing and communicating at an appropriate level. Education, Training and Experience: Graduation from an accredited college with an Associate's degree or 30 semester units of college coursework in Communications, Journalism, Television Production or closely related field is desirable. Two years of recent, paid work experience in television production (commercial, industrial or cable) performing a full range of production duties (directing single and multiple camera, camera, lighting, audio, editing, engineering, and equipment installation and repair). Licenses and Certificates: Possession of a valid Class C driver license. Supplemental Information HOW TO APPLY : Applicants must file a clear, concise, completed on-line City application with the Human Resources Department by the filing deadline. SELECTION PROCESS : An on-line City application and required supplemental questionnaire must be completed to be considered for this position. All applicants will be reviewed and only those candidates determined to be most qualified for the position on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Resumes, CVs and cover letters are not reviewed as part of the application screening process. BACKGROUND INVESTIGATIONS : Candidates who have successfully completed all prior phases of the selection process be subject to a thorough background investigation. Diversity and Inclusion Statement The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! REQUESTS FOR ACCOMMODATIONS: Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center. Closing Date/Time: 4/24/2024 5:30 PM Pacific
City of Santa Monica City of Santa Monica, California, United States
Apr 09, 2024
Full Time
Job Summary Join our team as a Pier and Harbor Services Officer and embark on an exciting journey of safeguarding Santa Monica Pier, the beach, and ocean areas! As a Pier and Harbor Services Officer, you'll be responding to a variety of emergencies, from medical incidents to ocean rescues, ensuring the utmost safety of our community. We're looking for candidates with expertise in ocean rescue, boat operation, SCUBA diving, and first aid. The ideal candidate can swiftly handle emergencies, communicate well, and build positive relationships with both colleagues and the public. If you're passionate about public safety, thrive in challenging situations, and are ready to make a difference in our coastal community, apply now to become a Pier and Harbor Services Officer! Join us in ensuring the safety and well-being of Santa Monica Pier visitors and residents alike. J ob Summary: Patrols Santa Monica Pier, the surrounding beach, beach parking lots and ocean areas; responds to emergency incidents on and around the pier, such as medical emergencies, ocean rescues and other safety situations to maximize the safety of the public. Works with appropriate emergency agencies to resolve emergency situations, as required. NOTE : The eligibility list established for this position will be used to fill permanent, full-time, benefitted and as-needed positions. Representative Duties Patrols Santa Monica Pier and surrounding beach, beach parking lots and ocean areas by vehicle, vessel, bicycle, or on foot, to maximize the safety of the public. Responds to incidents on the pier, beach and ocean. Operates and maintains two rescue vessels. Fights boat and pier fires. Performs ocean rescues of victims and responds to vessels in distress. Monitors police, fire, lifeguard and VHF marine radio to make appropriate responses to pier, beach, or ocean-related emergencies. Works with allied agencies both in training and during emergency activities, when necessary. Performs Scuba rescue, search and recovery operations. Responds to Pier lessee and public complaints. Completes incident reports and maintains daily logs of reported incidents. Maintains a 24-hour weather station, records conditions, and posts warnings and storm advisories using foghorns, lights and other warning devices. Provides a variety of information to public. Inspects, maintains, repairs and replaces navigational buoys. Fabricates anchors for navigational buoys utilizing arc welding techniques. Utilizes gas and arc welding techniques for maintenance of ladders and pier catwalks. Replaces and maintains davit lines for securing rescue/fire vessels. Performs preventive maintenance activities on Harbor, vessels and hoist. Operates fire pumps, salvage pumps and boat towing lines. Issues notices of violation, parking citations and other applicable citations, including but not limited to administrative citations to individuals in violation of municipal codes and infractions on the pier, and beach. Writes minor non-custody reports. Testifies in court, when required. Follows applicable safety rules and regulations. Performs other related duties, as assigned. Requirements Knowledge, Abilities and Skills : Knowledge of : Ocean rescue and lifesaving techniques. Boat handling, general navigation and boating safety laws. SCUBA diving techniques. Cardio Pulmonary Resuscitation (CPR)/Automated External Defibrillator (AED) and first aid techniques. Marine firefighting techniques. Tides, currents, and general marine weather conditions. Preventive maintenance on vessels and vehicles. Effective customer service techniques. Inboard and outboard motor vehicles, marine hardware and equipment. The use of hand and power tools, including arc welding. Ability to : Jump 25' from pier deck to ocean to affect rescue. Operate diving, firefighting, marine rescue and boating equipment. Make rescues in extreme weather conditions. Communicate on police, fire, lifeguard and VHF radios. Maintain SCUBA Diving proficiency to perform emergency search and recovery operations. Learn relevant rules, regulations and codes. Understand and apply basic mechanical principles. Establish and maintain effective and cooperative working relationships with City employees, Pier lessees and the general public. Provide effective customer service. Make appropriate decisions during emergency situations. Skill in : Swimming, scuba diving, life saving techniques, CPR, first aid at Basic Life Support (BLS) level, and vessel operations. Reading, writing, and communication at an appropriate level. Basic mathematics. Using a personal computer and applicable software applications. Dealing effectively and courteously with a wide variety of individuals. Education, Training and Experience : High school graduation or equivalent. Training in scuba diving, boating And maritime environment such that licenses and certificates can be successfully obtained and maintained. One year of recent, paid work experience in a related field, including heavy public contact. Licenses and Certificates: Possession of a valid Class C driver license. CPR Certificate. The completion of a PC 832 course must be satisfied within six months of employment. Basic SCUBA diving certificate. An Advanced SCUBA diving certificate is required within one year of employment. Emergency Medical Technician I certificate. Open Water Lifeguard and/or Waterfront Life guarding Certificate. A P.O.S.T. approved rescue boat operator's course must be obtained within one year of employment. A Coast Guard approved Merchant Mariners operator's license within one year of employment. A P.O.S.T. approved marine firefighting course must be completed within two years of employment. Supplemental Information HOW TO APPLY : All applicants must submit an online City application and required supplemental questions to be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process and should not be submitted. NOTE: You must attach a copy of your valid certificates with your on-line application. All materials must be received in the Human Resources Department no later than the close of business on the application closing date. Failure to do so will result in your application being disqualified. SELECTION PROCESS : All applicants must submit clear, concise and complete information regarding their qualifications for the position. All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience and education, as submitted, will be invited to participate further in the selection process. Testing will consist of the following: Written Examination - 50% THE WRITTEN EXAM IS TENTATIVELY SCHEDULED FOR MAY 21, 2024. Performance Examination - 50% THE PERFORMANCE EXAM IS TENTATIVELY SCHEDULED FOR JUNE 19 AND JUNE 20, 2024. BACKGROUND INVESTIGATIONS : Candidates who have successfully completed all prior phases of the selection process will be subject to a through background investigation. NOTE: If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. Diversity & Inclusion Statement The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center. Closing Date/Time: 4/26/2024 5:00 PM Pacific
City of Santa Monica City of Santa Monica, California, United States
Mar 29, 2024
Full Time
Job Summary The Business Process Technology Analyst serves as a strategic partner responsible for understanding and meeting business requirements. Analyzes business processes and workflows, and improves efficiency through automation and streamlined operations. Serves as a liaison to various City departments, providing consulting on reactive, proactive, and enhancement support services with primary focus on customer satisfaction. Representative Duties Provides technical support and acts as a technology liaison and subject matter expert in support of business specific systems. Collects, analyzes, and documents business requirements for process and customer experience improvements. Defines end-to-end use cases and user stories. Conducts research on emerging information technology products and services to support business needs. Participates in development of technology roadmaps based on business. Establishes and manages relationships and agreements with external service providers. Designs, implements, tests, and supports business software systems and applications. Configures, maintains and updates applicable hardware and software systems, as needed. Monitors activities that support all system setups, configurations, upgrades, and modifications for business software applications per established standards. Implements process and system change activities in adherence to all Department policies and procedures focusing on enhancing system security, reliability, and availability. Monitors, measures and provides feedback on process and system performance. Identifies meaningful KPIs to drive performance improvements and validate services are meeting service level agreements. Documents process workflows, system support materials, knowledge articles, and support self-service capabilities through the Service Portal. Assists with providing individual or group training on business software applications, policies, and procedures, including development of training and procedural guides for end users. Communicates and coordinates during major incidents impacting departments. Adheres to major incident management process and escalation requirements and post-mortem incident reviews and root cause problem identification. Responds to periodic after-hours calls and emails to address critical systems outages both in-person and via phone. Performs related duties as assigned. Requirements Knowledge of: Business Processes and customer experience facilitation techniques including: Lean IT, Voice of the Customer, and Journey Mapping. ITIL and the entire IT Service Delivery lifecycle. Project and program management principles and best practices. Software delivery life-cycle methodologies including Agile, SCRUM, and Kanban. Software system configuration, maintenance, administration, analysis, and problem resolution best practices. ERP, BPM, CRM, and BI tools. SOAP, WSDL, XML, and other key protocols. Database access tools including SQL. Ability to: Prepare complex reports using Crystal Reports and Microsoft SQL. Install and maintain software systems. Become proficient in new software applications. Document technical information and user procedures. Provide training and instruction on various computer applications. Negotiate contracts and monitor the work of project consultants. Develop Request for Proposals, Request for Information, and Request for Quotes. Develop and author staff reports. Conduct research and make recommendations on technology. Establish and maintain effective and cooperative working relationships with City employees and the general public. Communicate effectively both orally and in writing. Provide effective customer service. Skill in: Project management and implementation of information systems. Computer hardware and software configuration, maintenance, and problem resolution. Education, Training and Experience : Graduation from an accredited college or university with a Bachelor's degree in Computer Science, Management Information Systems or a closely related field . Four years of recent, paid work experience implementing and maintaining software-based business application systems and automating business processes. Experience coordinating, training or providing general supervision to others is desirable. Experience in the administration of systems serving public agencies or the general public is desirable. Licenses and Certificates: ITIL Foundations Certification is desirable. PMP Certification or equivalent project management training is desirable. Possession of a valid Class C driver license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. Supplemental Information How to Apply: Applicants must submit a completed on-line City Application along with any required supplemental application materials with the Human Resources Department by the filing deadline. If you do not submit your on-line application by the filing deadline, you will not be considered for this position. Please note, applications may be rejected if incomplete. Resumes, CVs and cover letters are not reviewed as part of the application screening process. If you would like for your education to be considered, you must attach a copy of your college level transcripts or diploma to your online application. Applicants who indicate receipt of college level coursework or degree from a foreign institution must provide United States credential equivalency verification along with a copy of your college diploma/transcripts. All materials must be received in the Human Resources Department no later than the filing deadline. Failure to do so may result in your application being evaluated without the education being considered. Selection Process: All applicants must submit clear, concise and complete information regarding your work history and qualifications for the position. All applicants will be reviewed and only those applicants determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Testing may consist of a combination of any of the following and is subject to change as needs dictate: Training and Experience Evaluation Oral Interview If three or more qualified City employees apply and pass the examination, a promotional list will be established in addition to an open-competitive list. If fewer than three qualified City employees pass the examination, the appointing authority, in accordance with the City's civil service rules and regulations, can decline to use a promotional list, in which case a promotional list will not be established for this position. Background Investigation: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation. Inclusion & Diversity Statement The City of Santa Monica is a progressive, inclusive and culturally rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact. The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us! Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only). Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination. The City's liberal fringe benefits for full-time employment include sick leave, holiday and vacation pay, the Public Employees Retirement System, medical, dental and vision insurance, credit union, deferred compensation, tuition reimbursement, Dependent Care Assistance Plan and Marine Park Childcare Center. Closing Date/Time: 4/18/2024 5:30 PM Pacific