Desk Top Support Technician

Posting Expires: 7/30/24

Salary: $58,200

General Description and Classification Standards Performs installation, repair and preventative maintenance of personal computers and related systems. This is a Senior level position capable of carrying out most assignments under general direction. This level would be attainable by multiple incumbents in a work group but would not be an "automatic" promotional level. Supervision Received Direction received is very general and focuses on end results and is typically collaborative in nature. Makes decisions on technical issues, diagnoses, or procedures in collaboration with supervisors or managers.

Essential Duties & Responsibilities These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned. Performs installation, repair and preventative maintenance of personal computers and related systems that are moderately difficult and require judgment in resolving issues or making recommendations. Assists in recommending software to meet user requirements. Troubleshoots software and hardware failures. Identifies network problems involving desktop or laptop computers. Maintains inventory of equipment, hardware and software and supplies. Troubleshoots, maintains and monitors external and internal drives, printers, plotters and scanners. Decision Making Selects from multiple procedures and methods to accomplish tasks. May make purchasing or resource allocation decisions within organization guidelines. Applies organizational policies. May interpret organizational policies and recommend exceptions. Leadership Provided Serves as a technical resource or mentor to other employees. May lead or instruct less experienced workers in high level or technical jobs.

Knowledge, Skills & Abilities This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list. Applies knowledge and skills to complete a wide range of tasks. Specialized knowledge of personal computers and related systems and networks and how they work. Specialized knowledge of Microsoft Office software. Skill in establishing networked computer systems and connecting peripheral office equipment. Skill in installing wiring and other devices such as routers and modems to insure connect ability of system components. Ability to resolve most issues without escalation. Ability to establish and maintain effective working relationships with customers, peers and managers throughout the City

Minimum Qualifications - Education and Experience Associate’s degree in computer science or completion of appropriate technical course related to personal 4 years' of work experience in desktop support.

Preferred Education & Experience Bachelor’s degree in computer science or a related field and 4 years' of work experience providing desktop support to organizational users.

Licensures and Certifications None required.

Essential Capabilities and Work Environment Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

Closing Date/Time: 2024-07-31

58,200

Atlanta, Georgia United States View Map