POSITION PURPOSE / IMPORTANT APPLICATION INFORMATIONThe City of Westminster is seeking a dynamic, compassionate, and collaborative Library Associate who loves working with teens and adults! The Library Associate II - Teen & Adult Services position is responsible for co-creating and delivering innovative programming, providing reference help to all ages, and supporting outreach efforts.
The Teen/Adult Services Associate is a part-time position that regularly works the information desk, provides outstanding customer service, answers an array of technology and reference questions, and creates engaging displays to highlight the library’s collection. With librarian supervision, this position also contributes to collection maintenance through ongoing weeding.
The ideal candidate for this role has a heart for public service, champions teamwork, is patron-focused, and values empathy and equity in a public library setting. Someone with innovative programming ideas, a passion for public services, tech savviness, and experience supporting teens and adults alike will thrive in this environment.
The College Hill branch is a destination library that services the surrounding community as well as an array of college students. It is jointly operated with the Front Range Community College and often partners with the upstairs academic Front Range library for circulation and various services.
Applicant must be available to work days, some evenings, some weekends, and some holidays.
The full salary range for this position is stated above. The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.
ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIESThe City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - People - Integrity - Respect - Innovation - Teamwork).
This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational, and informational services and resources; and acquiring, developing, and maintaining first-class parks, facilities, open space, and trails. This position works towards the accomplishment of the Department’s mission: “Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness, and literacy.”
Every employee is accountable to:- Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
- Communicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedback
- Act as an ambassador by understanding and fostering the organization's mission and vision
- Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
- Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty, and ethical behavior
- Address difficult or contentious issues in a constructive manner
- Support/promote change; demonstrate flexibility, and take calculated risks when appropriate
- Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
- Work to continuously improve the efficiency and effectiveness of the service or product being delivered
- Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
- Value diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differences
GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to:- Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
- Recognize personal strengths and weaknesses, and target areas for personal self-development
- Demonstrate initiative in performing job tasks
- Exhibit problem-solving skills leading to sound judgment and quality decisions
- Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
- Communicate effectively with individuals and groups using clear and concise verbal and written communications
- Demonstrate accountability for work, and take ownership in job performance
- Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product
Job Specific - Every employee in this position must be able to:- Demonstrate thorough knowledge of reference and information services, books, authors, databases and online resources, especially for teens and adults
- Provide outstanding customer service to patrons and coworkers
- Establish and maintain effective relationships with patrons, students, Front Range Community College staff, and City of Westminster employees
- Collaborate regularly with colleagues and community members
- Work effectively with a team
- Work enthusiastically and effectively with diverse people
- Develop and facilitate programs based upon community needs and current trends in library services
- Perform community outreach functions
- Work effectively in a dynamic, rapidly changing environment
- Communicate effectively, both orally and in writing
- Apply professional judgment and discretion in promoting a positive image for the library in all contacts with patrons, staff, and other members of the community
JOB SPECIFIC FUNCTIONS Essential Job Functions, Duties, Responsibilities, and Tasks Provide staff coverage and excellent customer service at the Information and/or Youth Services desksMake recommendations to patrons searching for titles to read, help students with assignments, assist patrons with topic searches, direct patrons to other areas of the library, and help patrons fill out purchase requests and interlibrary loan requestsAssist in weeding, mending, and ordering of books and materialsPlan, develop, and lead engaging programmingContribute to engaging materials displays and demonstrate a commitment to diversity and inclusion Participate in cross-functional planning teams as assignedPossess a valid driver's license and maintain a safe driving recordMaintain regular and punctual attendance
Other Duties and Responsibilities Instruct patrons on the use of electronic resources through formal and informal situations.May assist in creating bibliographies, bulletin boards, library promotions, and book displaysAssist with the Youth Services and Circulation desks as neededLead tours of the library facilitiesSupervise volunteers when other library staff is not available
Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City’s discretion.
POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS Education, Experience, Skills, Formal Training, Licenses, and Certifications Required :- Must be 18 years of age or older
- Graduation from High School or GED
- At least two years of customer service experience
- Possess a valid driver's license and maintain a safe driving record
- Previous experience providing services and/or programs for teens and/or adults
Preferred :- Graduation from an accredited, four-year college
- Previous library and/or bookstore work experience
- Spanish language skills
Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.
Physical Requirements Work performed is physical in nature, and involves sufficient physical strength and stamina to:
- Occasionally sit and stand in one area to perform customer service, book check-out and check-in; constantly standing and walking throughout a multi-level public library facility
- Frequent crouching, squatting, bending, and twisting to shelve books from floor level to above head; frequent climbing and balancing to climb stairs and use stepstools and ladders
- Constant light grasp to prepare returned and new material/books for checkout and patron use, and constant reaching at waist level to return material to proper shelves; frequent firm grasp, pinching, and fine motor skills to prepare material/books, and reaching overhead to stock books
- Constant near acuity to read computer screens, and book and shelving labels; frequent hearing to communicate with public, staff, and vendors
- Frequent lifting of up to forty (40) pounds from ground to waist to move returned books to check-in area; frequent lifting of up to twenty (20) pounds from ground to overhead to return books to stacks and stock supplies and material; occasional carrying of up to forty (40) pounds 200 feet to move books and material; occasional pushing/pulling of cart of up to 150 pounds throughout multi-level public use library
WORKING CONDITIONS Work is constantly performed indoors in a public library setting. Some work may be performed outdoors. This position involves high public contact and mobility through a multi-level public use facility.
Required Materials and Equipment Frequent use of telephones, personal computers, fax machines, photocopiers, scanners, bar code readers, book security system equipment, microfiche/microfilm reader-printer, and various electronic and audiovisual equipment including DVD/Blu-Ray players, LCD projection, and image scanners. Regular use of personal transportation to the library's various facilities and other locations in the provision of regular library services and programs.
PRE-EMPLOYMENT REQUIREMENTS - Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification
- Drug screen
- Physical
- Must be legally entitled to work in the United States
The City of Westminster offers a comprehensive benefit package including:
- Health and Dental
- Flexible Spending
- Pension/ Retirement Plans
- Term Life Insurance
- Long-term Disability
- Survivor Benefits
- Wellness Program
- Education and Training Reimbursement
- General leave that provides vacation, holidays, and illness leave
For a more detailed overview of our General Non Exempt employee benefit package:
Benefit Package
The City of Westminster does not participate in the Social Security system.In lieu of social security contributions, the city contributes to a 401(a) defined contribution plan on your behalf.
401(a) Contribution Rates:Employee Mandatory Contribution: 11% of your base pay. Contributions are pre-tax and fully vested.
Employer Contribution: 11.25%of your base pay.
Employer Contribution Vesting Schedule - Less than 3 years - 0%
- 3 years- 60%
- 4 years - 80%
- 5+ years - 100%
The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode.
Closing Date/Time: 7/29/2024 8:30 AM Mountain
