City of Westminster, Colorado

Welcome to employment with the City of Westminster, Colorado!

Centrally located between Denver and Boulder, Colorado, on the US Highway 36 high-tech corridor, Westminster is a beautiful city designed for an exceptional quality of life. The community is a nationally recognized community with a reputation for innovation and progressive management in local government. Over 108,000 residents enjoy superb recreation amenities, beautiful neighborhoods, numerous entertainment and shopping opportunities. Westminster is 80% developed and maintains a goal to preserve 15% (3,300 acres) of its land area for natural open space.

The City of Westminster, Colorado, is a drug free workplace and an Equal Opportunity Employer that values diversity and aims to have its workforce reflect the community. The City of Westminster offers a bonus of up to $1,500 per year depending on the employee's level of fluency in Spanish, Hmong, and/or Laotian.

The mission of the City of Westminster is to deliver exceptional value and quality of life through SPIRIT. Our values are articulated through this acronym, which stands for “Service, Pride, Integrity, Responsibility, Innovation and Teamwork.”  The City of Westminster is a full-service city employing over 1,600 talented individuals in a variety of jobs. Our employees are committed to delivering the highest quality of service to the local community in areas of:

 

  • Law Enforcement
  • Fire, Medical and Emergency Management
  • Parks, Golf and Recreation
  • Library Services
  • Community Development, including City Planning and Engineering
  • Municipal Utilities
  • Street Maintenance
  • Plus internal services including: Human Resources, City Management, City Attorney’s Office, Finance, Building Operations and Maintenance, and Fleet

You are welcome to apply online for any open City of Westminster position. Click on the appropriate job title for a detailed job announcement. Please note, that unless otherwise indicated, jobs close at 8:30 a.m. on the posted closing date. Applications can take from 20 to 30 minutes to complete, so please allow plenty of time for completion. Applications submitted after the job closing deadline cannot be accepted.

 Current City of Westminster employees may be eligible to apply for internal jobs when they are available.


Business hours for City Hall, Municipal Court and several administrative offices are from 7 a.m. to 6 p.m., Monday through Thursday - closed on Fridays. However, working schedule will vary depending on the needs of the operation.

 

2 job(s) at City of Westminster, Colorado

Westminster, Colorado Westminster, Colorado, United States
Jul 02, 2020
Temporary
POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION This position is primarily responsible for billing and payment processing and customer service dutiesfor theTreasury Division ofthe City of Westminster.A Revenue Services Representative (RSR) is responsible for handling high call volume,walk-in, written and electronic customer inquiries, and all aspects of accurate and timely billing for utility services provided, processing payments for these services. The Utility Billing RSRs are also responsiblefor cashier functions at City Hall to process walk-in payments for a variety of City services. This is a 40 hour/week, temporary, benefited position. This position can last up to one year unless approved for further funding. Temporary employees are paid at an hourly rate and may or may not be eligible for fringe benefits. Benefits allowed are: Medical/Dental and General Leave but does not include the pension benefit. Employees in this category are subject to termination by the division manager at any time without cause including cessation of funds. The full salary range for this position is stated above.The starting range of pay is dependent on qualifications and experience of each individual candidate. The City of Westminster offers a bonus of up to $1,500 per year depending on the employee's fluency in Spanish, Hmong, and/or Laotian. ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES The mission of every employee at the City of Westminster is to deliver exceptional value and quality of life through SPIRIT.Each employee is measured by the ability to adhere to the City's core values of Service, Pride, Integrity, Responsibility, Innovation, and Teamwork. This position supports the goals of the Finance Department, which provides quality financial services and expertise necessary to support a financially sustainable City Government. Every employee is accountable to: Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority Communicate with customers to ensure that where possible they are satisfied and that their needs are being addressed; solicit and evaluate customer feedback Act as an ambassador by understanding and fostering the organization's mission and vision Exhibit pride in self, the department, the city and the community; conduct self in a professional manner Demonstrate integrity and builds trust through credibility, reliability, commitment, loyalty and ethical behavior Address difficult or contentious issues in a constructive manner Support/promote change; demonstrate flexibility and takes calculated risks when appropriate Participate in personal growth opportunities and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization Work to continuously improve the efficiency and effectiveness of the service or product being delivered Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives Value diversity; demonstrate an awareness of differences; demonstrate sensitivity and adapt behaviors and communication to accommodate these differences GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to: Establish effective interpersonal relationships through honest, open communication and follow-through on commitments Recognize personal strengths and weaknesses and target areas for personal self-development Demonstrate initiative in performing job tasks Exhibit problem-solving skills leading to sound judgment and quality decisions Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently Communicate effectively with individuals and groups using clear and concise verbal and written communications Demonstrate accountability for work and take ownership in job performance Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product Job Specific - Every employee in this position must be able to: Handle a high volume of calls while demonstrating strong customer service skills Provide strong customer service skills in every aspect of utility billing with the ability to be a professional, courteous and tactful representative of the City even under stressful or sensitive circumstances Think critically about billing and collection processes and procedures and make recommendations for potential operational efficiencies Make mature and logical decisions on billing adjustments following City policies, procedures and ordinances Communicate verbally and in writing the various utility billing functions or services Establish effective working relationships in a team environment with other City employees, departments, agencies, and citizens Plan, organize and meet pre-assigned schedules with minimal supervision Demonstrate strong, basic skills in Microsoft Office Suite software and Web based applications and the ability to learn the software specific procedures relative to the Utility Billing and cashier system Havethe ability to continue toadopt new technology as software advances occur for the Utility Billing, cashiering, building permits and project tracking systems, and Microsoft Excel, Microsoft Word, email functions and Web Based applications JOB SPECIFIC FUNCTIONS Essential Job Functions, Duties, Responsibilities and Tasks 1. Engages with utility customers concerning their accounts, including payment and consumption information, delinquent payments, leaks, method of payment, service disconnect, etc. 2. Performs daily tasks, including verifying the accuracy of billing calculations, payments, refunds, credits, transfer of customers for specific properties, creating documents and other processes related to customer accounts 3. Processes utility billing payments, including: Generating the reading files for meter reading generated by the utility meter reading personnel, unloads the read files, creates unread reports and enters the unread meter information used for billing Generating utility billing proofs, making necessary corrections, determining if meter reads need to be re-read Transmitting billing information for printing and mailing of invoices in the appropriate electronic form Receiving water and sewer payment data files from various sources. Validates the file is ready to be processed and if needed, updates the file before uploading the payment file into the utility billing system for processing Creating payment files or adjustment files as needed from the billing system to apply payments or make corrections to customer accounts Maintaining information for all accounts in the utility billing CIS system.Including but not limited to information concerning the customer, type of account, billing codes, meters and transponders, service orders, collections, payments and requests for transfers on the property Confirming the accuracy of the list of weekly water service disconnects based on delinquent balances and electronically transmitting disconnect notice information for printing and mailing 4.Works with title companies to process the account status, confirm the closing of the property, schedule final reads to these properties, and complete all transactions in the utility billing system for the transfer of property ownership, and assures that all amounts outstanding are paid at time of the transfer of property ownership 5.Receives inquiries from water and sewer utility customers and prepares any necessary service orders, billing adjustments, or correspondence to address issues or complaints 6. Prepares and maintains related reports and inventories, including: Reviewing reports including transfers, refunds, collection reports, service order reports, and disconnect reports for needed corrections, completions, or other actions required from the nature of the report 7. Provides cashiering function duties, including: Receiving and processing cash, checks, or credit cards from the walk-in public or City staff for payments for City services, fees, and taxes Maintaining a daily cash balance, balance cash-on-hand against receipts, and preparing the daily bank deposit 8. Maintains regular and punctual attendance Other Duties and Responsibilities Incumbent is accountable for all duties of this job and other projects and responsibilities may be added at the City's discretion. POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS Graduation from high school or GED General office experience such as data entry, filing, and software application Proficient in word processing and spreadsheet skills Minimum oftwo (2)years ofexperience in a customer service setting involving extensive public contact, including in-person and telephone customer interactions Preferred : Previous cash handling experience as a cashier or bank teller Experience with utility billing functions is highly desirable Advanced skills specifically in Microsoft Word and Excel Bilingual in English and Spanish Any equivalent combination of education, training and experience, which would provide the required knowledge and skills, may be considered. Physical Requirements Work is sedentary in nature and requires sufficient physical stamina and strength for: Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing sometimes for extended periods Frequent squatting, reaching above shoulder and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing and reaching below shoulder to store documents, material and supplies Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment Frequent lifting, carrying, push/pulling and lifting of up to ten (10) pounds to move material and supplies; occasional pushing/pulling and lifting of up to twenty-five (25) pounds with dollies and carts WORKING CONDITIONS This is primarily sedentary office work.Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed.Exposure to periods of high activity and high stress under demanding conditions.The position requires a great deal of communication with City employees, the public, and outside agencies. Required Materials and Equipment Operates personal computers, utilizes the software on the computer, keyboards, printers, telephones, fax machines, electric postage meter, two-way radios, ten-key calculators, and other standard office equipment. PRE-EMPLOYMENT REQUIREMENTS Background checks will include employment references and criminal history and when applicable, credit check, driver's license record, education verification Drug screen Must be legally entitled to work in the United States Closing Date/Time: 7/13/2020 8:30 AM Mountain
Westminster, Colorado Westminster, Colorado, United States
Jul 02, 2020
Full Time
POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION This is professional accounting work in conducting City tax audits and related fieldwork, and providing taxpayer education.Duties involve the responsibility for conducting audits of businesses to assure compliance with City ordinances, handling taxpayer education activities, and assisting the Revenue Agent with the collection function.The varied work situations and problems encountered require employee to possess detailed familiarity with laws and accounting practices related to municipal tax matters. In order to be considered for this position, all candidates must attach a cover letter and resume (maximum two pages) to their NeoGov electronic application, at the time of application. The full salary range for this position is stated above. Starting wages are negotiable and dependent on the qualifications and experience of each individual candidate. The City of Westminster offers a bonus of up to $1,500 per year depending on the employee's fluency in Spanish, Hmong, and/or Laotian. ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIES The mission of every employee at the City of Westminster is to deliver exceptional value and quality of life through SPIRIT.Each employee is measured by the ability to adhere to the City's core values of Service, Pride, Integrity, Responsibility, Innovation, and Teamwork. This position supports the goals of the Finance Department, which provides quality financial services and expertise necessary to support a financially sustainable City Government. Every employee is accountable to: Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority Communicate with customers to ensure that where possible they are satisfied and that their needs are being addressed; solicit and evaluate customer feedback Act as an ambassador by understanding and fostering the organization's mission and vision Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty and ethical behavior Address difficult or contentious issues in a constructive manner Support/promote change; demonstrate flexibility and takes calculated risks when appropriate Participate in personal growth opportunities and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization Work to continuously improve the efficiency and effectiveness of the service or product being delivered Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives Value diversity; demonstrate an awareness of differences; demonstrate sensitivity and adapt behaviors and communication to accommodate these differences GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to: Establish effective interpersonal relationships through honest, open communication and follow-through on commitments Recognize personal strengths and weaknesses and target areas for personal self-development Demonstrate initiative in performing job tasks Exhibit problem-solving skills leading to sound judgment and quality decisions Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently Communicate effectively with individuals and groups using clear and concise verbal and written communications Demonstrate accountability for work and take ownership in job performance Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product Job Specific - Every employee in this position must be able to: Demonstrate considerable knowledge of generally accepted accounting procedures and principles Demonstrate knowledge of modern practices, principles and procedures in the performance of audits Demonstrate strong interpersonal skills including the ability to express ideas concisely and clearly, verbally and in writing Demonstrate working knowledge of various word processing and spreadsheet applications Analyze and solve a wide variety of auditing and accounting problems Assist in initiating and executing revenue collection procedures. Handle the stress of court appearances and give effective testimony in support of the City's position Establish and maintain effective working relationships with, other employees, city officials and the public, even in contentious circumstances Transport and operate a personal computer Demonstrate knowledge of municipal revenue laws, requirements and procedures Demonstrate knowledge of computerized database systems, computerized accounting systems, and geographic information systems Leadership/Supervisory - Every employee in this position is accountable to: Foster a participatory organizational climate that is open, positive, reinforcing and supportive Encourage employees to be accountable for their work and take ownership in what they do Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some Demonstrate collaboration and conflict resolution skills with other departments and employees JOB SPECIFIC FUNCTIONS Essential Job Functions, Duties, Responsibilities and Tasks 1. Auditing: Recommends taxpayers to be audited Commutes to taxpayer offices both locally and out-of-town to obtain taxpayer records to perform fieldwork of businesses, which may include the following activities: Reads taxpayer records to evaluate taxpayer's accounting systems, internal controls, availability, volume and reliability of records Recognizes different accounting systems and compiles tax information from incomplete records Interprets and applies Westminster Municipal Code provisions to determine compliance and identify exceptions from City ordinances; Communicates audit results to taxpayer or taxpayer's representative both orally and in writing Communicates audit findings at informal meetings, to hearing officers, and in court Evaluates audit practices and procedures so as to simplify process and increase revenue collection efficiency, and proposes procedural changes Maintains current overall knowledge and in-depth specific knowledge of evolving complex tax issues and applicable State and Federal laws2. Enforcement: Assists the Revenue Agent with collection activities as necessary, including issuing summons, representing the City at Municipal Court proceedings, monitoring business activity, and coordinating distraints 3. Taxpayer Education: Communicates with businesses in person and over the phone to insure that City taxes are being properly charged, collected and remitted 4. Drafts and updates City tax guides, rules and regulations 5. Maintains regular and punctual attendance Other Duties and Responsibilities 1. Conducts tax compliance seminars for groups and individual businesses 2. Represents the City at professional and public organizations 3. Operates a copy machine, fax machine and other standard office equipment 4. Assists with preparing financial, audit, and enforcement reports as assigned 5. Reads hard copy request, including supporting documentation, to verify requests for refunds 6. Answers telephone, greets general public and provides clerical support for the Sales Tax Division on a periodic basis Incumbent is accountable for all duties of this job and other projects and responsibilities may be added at the City's discretion. POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS Education, Experience, Skills, Formal Training, Licenses and Certifications Required : Graduation from a four year college with major course work in accounting or closely related field Experience in accounting or auditing Must possess a valid driver's license and maintain a safe driving record for continued employment Preferred : Experience in accounting or auditing at some level of government Experience in sales and use tax auditing at a state or local level Any equivalent combination of education, training and experience, which would provide the required knowledge and skills, may be considered. Physical Requirements Work is sedentary in nature and requires sufficient physical stamina and strength for: Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing sometimes for extended periods Frequent squatting, reaching above shoulder and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing and reaching below shoulder to store documents, material and supplies Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment Frequent lifting, carrying, push/pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing/pulling of up to twenty-five (25) pounds with dollies and carts Lift and transport various audit supplies including audit bags and work papers sometimes weighing up to 20 pounds WORKING CONDITIONS Work is constantly performed indoors.This is primarily sedentary office work.Much of the work will take place of City Hall but does include work at offsite locations as necessary.When auditing, position requires traveling within Denver Metro area during normal working hours and occasionally out of state for one to two weeks duration.Audits may be conducted in adverse working environments controlled by the taxpayer.Must routinely transport various audit supplies, audit bag, and portable computer weighing up to 20 pounds.Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed.Exposure to periods of high activity and high stress under demanding conditions.The position requires a great deal of communication with City employees, the public, and outside agencies. Required Materials and Equipment Basic office equipment including but not limited to:typewriter; personal computer; computer terminal; fax machine; postage machine; computer printer; ten-key calculator; and telephone. PRE-EMPLOYMENT REQUIREMENTS Background checks will include employment references and criminal history and when applicable, credit check, driver's license record, education verification Pre-employment drug screen Must be legally entitled to work in the United States Closing Date/Time: 7/13/2020 8:30 AM Mountain