Housing Specialist I (Bilingual - Spanish or Vietnamese)

Description

The City of Santa Ana is looking for individuals who are results-oriented, possess great attitudes, demonstrate creativity and innovation, work efficiently, show a record of success and have a passion for public service. Having the best employees provides the best service to the community. Under general supervision, performs responsible technical and public contact work to assist with the implementation of the Housing Authority’s Housing Choice Voucher (HCV) Program.

Essential Functions Include But Are Not Limited To

Informs potential applicants regarding policies, procedures, and regulations of the HCV Program. Conducts initial eligibility interviews to determine HCV Program eligibility, including collecting, reviewing, verifying and calculating income, assets, and deductions. Assists with application intake and maintenance of the HCV Program waiting list. Interviews applicants to determine eligibility for the HCV Program in accordance with time schedules and criteria established by federal regulations. Verifies sources of income, assets, members of the household, and other related data reported on application form. Certifies those applicants who are determined to be eligible. Informs applicants of eligibility determination. Arranges and schedules on and off-site meetings for potential voucher holders. Conducts briefing sessions when issuing vouchers to explain the terms and conditions of the HCV Program. Advises participants on an ongoing basis regarding procedures and regulations. May refer participants to social service agencies for assistance in resolving financial, domestic, or socioeconomic barriers. May assist with annual recertifications, interims, moves, port ins, and Housing Quality Standard (HQS) inspections, as needed. Uses computer to keep records and retrieve information. Writes letters and memos. Applies principles of Total Quality Service in Housing Authority operations. Performs other functions as required.

Minimum Qualifications

Two years of experience in a Housing Authority, supplemented by job-related college course work in human services, sociology, psychology, and accounting/finance; or any equivalent combination of training and experience, which provides the following knowledge, skills, and abilities. DESIRED KNOWLEDGE, SKILLS, AND ABILITIES Knowledge of: interviewing techniques; methods of verifying data; general objectives and services of public housing authority programs; location and services of local public and non-profit social services agencies, including job training and educational resources; computer applications in Housing Authority operations. Skill in : operation of a personal computer. Ability to : learn, understand, interpret, explain, and keep current with state and federal housing policies, procedures, and regulations; secure and analyze facts, draw logical conclusions, exercise independent judgement, and make decisions; recognize when participant’s socioeconomic barriers exceed the scope of the City’s programs, and refer individuals to appropriate social service agency; communicate clearly and concisely, both orally and in writing; apply principles of Total Quality Service in Housing Authority operations; establish and maintain effective working relationships with individuals from various socioeconomic and cultural backgrounds, including HCV Program applicants, landlords, employees of social service agencies, co-workers, and the general public in a culturally diverse community.
SPECIAL MINIMUM REQUIREMENTS Possession and retention of a valid California Class C Driver’s License is a condition of employment.
SPECIAL WORKING CONDITIONS Willingness and ability to work irregular hours, including evenings and weekends, as needed.
Must be bilingual in English and Spanish OR Vietnamese.

Selection Process

All applicants are required to complete and submit a City application form online and answer the supplemental questionnaire. Resumes or faxed copies will not be accepted in lieu of the City online application. Stating "See Resume" is not an acceptable substitute for a completed application. To apply, click on the "Apply" link located at the top of this page. New users must create an account first. Click on this link for instructions on how to set up your account and apply for the first time: Online Employment Application Guide .

Applications will be reviewed by the Human Resources Department. Those applicants possessing the most pertinent qualifications will be invited to continue in the selection process, which will include: Bilingual Oral Fluency Examination (tentatively scheduled for August 19, 2024): (Qualifying) will evaluate the candidates' ability to communicate effectively in English and Vietnamese or Spanish.

Oral Interview Examination (tentatively scheduled for August 19, 2024) : (Weight of 100%) will evaluate the candidates' experience, training, education and abilities in relation to those factors which are essential for successful performance on the job. Candidates need a minimum passing score of 70% in order to be placed on the eligible list. The City of Santa Ana is an equal opportunity employer. If you consider yourself a person with a disability, you may contact us regarding providing reasonable accommodation.

Please visit the following website to view the summary of comprehensive benefits!

Summary of Benefits

(under SEIU)

NOTE: A more complete set of specifications for this classification may be found on the City's website or on file in the Human Resources Department. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice. The types and levels of employee benefits provided, including City contribution toward benefit costs, are subject to change as a result of periodic contract settlements between recognized employee associations and the City of Santa Ana.

Closing Date/Time: 8/2/2024 11:59 PM Pacific

57,420

Santa Ana, California United States View Map