Position/Program Information TYPE OF RECRUITMENT:
OPEN COMPETITVE JOB OPPORTUNITY
EXAM NUMBER: Y1163A
Filing period: July 15, 2024, at 8:00 a.m. (PT) - August 16, 2024, at 5:00 p.m. (PT)
ABOUT LOS ANGELES COUNTY DEPARTMENT OF HEALTH SERVICES The Los Angeles County Department of Health Services (DHS) is the second largest municipal health system in the nation. Through its integrated system of 25 health centers and four hospitals - and expanded network of community partner clinics - DHS annually provides direct care for 600,000 unique patients, employs over 23,000 staff, and has an annual budget of over $6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov .
Through academic affiliations with the University of California, Los Angeles (UCLA), the University of Southern California (USC), and the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a critical role in connecting vulnerable populations, including those released from correctional and institutional settings to supportive housing.
MISSION: To advance the health of our patients and our communities by providing extraordinary care.
DEFINITION:Coordinates and implements a language services program, including supervision of the day-to-day activities of Healthcare Interpreters who provide interpretation/translation services to patients, physicians, nurses, and other health professionals in one or more foreign languages.
Essential Job FunctionsPlans, supervises, assigns and coordinates the work activities of a group of Healthcare Interpreters assigned to multiple clinical settings within a geographic area to ensure overall effectiveness of Interpretation Services; prioritizes requests and assignments for interpreting and translation.
Reviews and evaluates the work of Healthcare Interpreters and provides coaching for performance improvement and development; conducts performance reviews and evaluations; recommends or initiates disciplinary action and the resolution of employee grievances.
Assesses staffing needs and schedules the work of Healthcare Interpreters to ensure adequate staffing and coordination of assignments with that of other sections; conducts interviews of applicants and participates in employee selection; and approves or denies leave requests while maintaining adequate staffing levels.
Provides staff orientation, training, mentoring, and coaching; coordinates broader site staff education on language services.
Instructs subordinate staff in the work to be performed and provides training in policies, procedures and techniques relating to the work of the unit; provides direction and training in work-related policies and procedures; and conducts orientation, in-service training, and continuing staff development.
Tracks and investigates Language Services complaints/grievances and participates in taking appropriate corrective action and makes necessary adjustments to ensure optimal service provision.
Reviews and approves monthly language services invoices for interpretation and translation services; manages language services invoice processing including, but not limited, to auditing invoice accuracy, addressing discrepancies with vendors, and performing data entry, and serves as a resource for other interpreters in the consistency and accuracy of the data entered.
Analyzes and makes recommendations to facility administration regarding the management of language services at assigned facility including, but not limited to, service line provision, staffing, workforce optimization, technology platforms, equipment, and budget.
Makes recommendations and participates with facility administration in the development and implementation of policies, procedures, and workflow standards to ensure operational effectiveness of assigned units to comply with applicable requirements and regulations.
Develops, monitors, and reports on identified key performance indicators; performs data collection, analysis, and makes recommendations for implementation.
Conducts language services vendor contract monitoring and quality assurance; works with vendors to coordinate additional language services.
Participates in site compliance including but not limited to language services, policies, procedures, surveys and audits.
Requirements SELECTION REQUIREMENTS: Six (6) years of experience at the level of a Healthcare Interpreter
* -AND- Certification or credential issued by a recognized Healthcare Interpreter credentialing organization such as, but not limited to The Certification Commission for Healthcare Interpreters (CCHI) and The National Board of Certification for Medical Interpreters (NBCMI).
*Experience at the level of the County of Los Angeles class of Healthcare Interpreter is defined as: Provides a full range of interpretation/translation services to patients, physicians, nurses, and other health professionals in one or more foreign languages.
LICENSE:A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
PHYSICAL CLASS II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
DESIRABLE QUALIFICATIONS: Additional credit will be given to applicants that possess the following desirable qualifications:
- Associate's degree or higher from an accredited institution
- Experience leading a team which includes but is not limited to assigning, coordinating, and reviewing the work of staff, ensuring proper work methods are followed, and providing technical assistance and training.
- Experience contributing to process improvement projects.
- Experience in Microsoft Office suite, which includes providing data entry support to management by preparing communication, reports, presentations, and other products.
SPECIAL REQUIREMENT INFORMATION:
To qualify and receive credit, applicants MUST include a legible photocopy of your certification or credentials which shows the language for which certified, official degree, official transcripts, or official letter with your online application, at the time of filing . If you are unable to attach required/supporting documents during the application submission, you may email the documents to Tanisha Buggs at tbuggs@dhs.lacounty.gov within seven (7) calendar days of filing your online application or you will not receive credit. Please include your name (as it appears on your online application), the exam title and exam number in the email message.
Accredited institutions are those listed in the publications of regional, national or international accrediting agencies which are accepted by the Department of Human Resources. Publications such as American Universities and Colleges and International Handbook of Universities are acceptable references. Also acceptable, if appropriate, are degrees that have been evaluated and deemed to be equivalent to degrees from United States accredited institutions by an academic credential evaluation agency recognized by The National Association of Credential Evaluation Services or the Association of International Credential Evaluators, Inc.
Please be sure to complete the Certification/License Section of the application. Provide the title of the certificate, the number, date issued, date of expiration and the name of the issuing agency as specified in the Selection Requirements.
Applicants must be able to perform the essential functions of this classification, with or without a reasonable accommodation.
Out of Class and Withholds will not be accepted.IMPORTANT NOTICE: Prime Variance Reports (PVRs), also known as Master Time Records, are not accepted, or required as part of the application process; this includes the selection interview and the background-check.
Additional Information EXAMINATION CONTENT: An evaluation of your education, experience, desirable qualifications and supplemental questionnaire based on your application information weighted 100%.
ELIGIBILITY INFORMATION:
The names of candidates receiving a passing score in the examination will be added to the eligible list in the order of their score group for a period of six (6) months following the date of promulgation.
No person may compete in this examination more than once every six (6) months.
SPECIAL INFORMATION:
Appointees may be required to work
any shift , including evenings, nights, weekends, and holidays.
The County of Los Angeles is a Fair Chance employer. Except for a very limited number of positions, you will not be asked to provide information about a conviction history unless you receive a contingent offer of employment . The County will make an individualized assessment of whether your conviction history has a direct or adverse relationship with the specific duties of the job, and consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency of the offense(s), and age at the time of the offense(s).
If asked to provide information about a conviction history, any convictions or court records which are exempted by a valid court order do not have to be disclosed.
VACANCY INFORMATION:
The resulting eligible list will be used to fill vacancies in the Department of Health Services (DHS) throughout Los Angeles County as they occur.
APPLICATION AND FILING INFORMATION:
How to Apply
Applications must be submitted online only. Applications submitted by U.S Mail, Fax, or in person will not be accepted.
Plan to submit your online application well in advance of the 5:00 p.m. (PT) deadline on the last day of filing, as you may be required to verify your email address. This only needs to be done once per email address, and if you already have a job seeker account on www.governmentjobs.com/careers/lacounty , you can verify at any time by logging in and following the prompts. This is to enhance the security of your online application and to ensure you do not enter an incorrect email address.
Apply online by clicking on the green "APPLY" button at the top right of this posting. You can also track the status of your application using this website.
The acceptance of your application depends on whether you have clearly shown that you meet the Requirements. Fill out your application completely and correctly to receive full credit for related education, and/or experience in the spaces provided so we can evaluate your qualifications for the position. Please do not group your experience. For each position held, give the name and address of your employer, your position title, beginning and ending dates, number of hours worked per week, and description of work performed. If your application is incomplete, it will be rejected.
IMPORTANT NOTES: - All information and documents provided by applicants is subject to verification.
- We may reject your application at any time during the examination and hiring process, including after appointment has been made.
- Falsification of any information may result in disqualification or rescission of appointment.
- Utilizing verbiage from Class Specification and/or Minimum/Selection Requirements serving as your description of duties will not be sufficient to demonstrate that you meet the Requirements. Comments such as "See Résumé" or referencing other unsolicited materials/documents will not be considered as a response; in doing so, your application will be rejected.
SOCIAL SECURITY NUMBER:
Please include your Social Security Number for record control purposes. Federal law requires that all employed persons have a Social Security Number.
NO SHARING OF USER ID, E-MAIL, AND PASSWORD: All applicants must file their application using their own user ID and password. Using a family member's or friend's user ID and password may erase a candidate's original application record.
COMPUTER AND INTERNET ACCESS AT PUBLIC LIBRARIES: For Candidates who may not have regular access to a computer or the internet, applications can be completed on computers at public libraries throughout Los Angeles County.
ANTI-RACISM, DIVERSITY, AND INCLUSION (ARDI)The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. The Department of Human Resources is committed to promoting Anti-racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.
TESTING ACCOMMODATION COORDINATOR CONTACT: If you need accommodation to take the assessment, let us know by contacting the ADA/Testing Coordinator at (323) 914-6365. The sooner you contact us, the sooner we can respond to your request and keep you moving through the process.
DEPARTMENT CONTACT:
Tanisha Buggs, Exam Analyst
(213) 288-7000
tbuggs@dhs.lacounty.gov
CALIFORNIA RELAY SERVICES PHONE : (800) 735-2922
For detailed information, please click
hereClosing Date/Time: 8/16/2024 5:00 PM Pacific
