Description:This is a promotional opportunity for current City of Palo Alto employees only. Exciting Career Opportunity!The City of Palo Alto is looking for a dynamic, proactive leader with a passion for public service to serve as a Management Analyst in the Administrative Services Department reporting to the Revenue Collections Manager. Successful candidates will be well-rounded, agile, top performers with experience in administering the business tax program and general analysis. This position requires an incumbent to have excellent interpersonal skills and an accomplished financial professional with fiscal analysis and project management skills, experience developing new policies and a highly collaborative management approach.
The City of Palo Alto Administrative Services Department (ASD) provides proactive financial and analytical support to the other City departments and decision-makers, to safeguard and facilitate the optimal use of City resources. ASD provides excellent customer service to decision-makers, the public, employees, and City departments; provide analytical, organizational, and administrative support for a wide variety of projects; records, monitors, and protects City assets in a responsible manner; provides essential financial management and forecasting reports; and prepares and presents financial report to various committees and City Council.
The PositionWe are seeking a highly motivated and analytical Management Analyst to join the Administrative Services Department. This role will focus on applying business process improvement methodologies to optimize the efficiency and effectiveness of our business tax and business registry functions. You will work collaboratively with other City staff to identify areas for improvement, develop and implement solutions, and measure the impact of changes.
The Ideal Candidate- Demonstrates strong follow-through and accountability, ensuring tasks are completed by deadlines.
- Possesses exceptional customer service skills, providing courteous and professional communication to internal and external clients (taxpayers).
- Builds rapport and fosters positive relationships with a diverse clientele.
- Clearly and concisely conveys complex tax information to a variety of audiences with varying levels of understanding.
- Exhibits meticulous attention to detail, ensuring accuracy in data analysis and task completion.
- Effectively interprets data to inform decision-making and process optimization.
- Understanding of tax regulations and their impact on business processes.
Essential Duties:Essential and other important responsibilities and duties may include, but are not limited to the following;- Manage the day-to-day interactions with business tax and business registry customers.
- Prepare business tax and business registry reports for management.
- Resolve business tax and business registry issues with the City’s managing firm.
- Resolve business tax and business registry customer issues.
- Monitor business tax and business registry collections and proactively raise matters to management
- Provide a high degree of customer service to business tax and business registry customers.
- Monitor the City’s managing firm’s performance in collecting business tax and business registry
- Participate in meetings with the City’s managing firm related to customer service and compliance issues.
- Provide cash management support to the Treasury team.
- Support the Treasury team as needed in various functions such as monitoring Transient Occupancy Tax (TOT) and Utility Users Tax (UUT) revenue and providing support in Quarterly Sales Tax reporting and Revenue Forecasting.
- Special projects as assigned by Management.
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HERE. Minimum Qualifications:Sufficient education, training and/or work experience to demonstrate possession of the following knowledge and skills, which would typically be acquired through:Bachelor's degree in a related field and three years of professional experience in public or business administration, public affairs, or a related field; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.
Supplemental Information:The City of Palo Alto is an Equal Opportunity Employer (EEO). In compliance with the American with Disabilities Act (ADA), the City will provide reasonable accommodation to qualified individuals with disabilities and encourages both perspective and current employees to discuss potential accommodations with the employer.
The City of Palo Alto offers its employees a generous benefit package, featuring family medical coverage, retirement, life insurance, plus 12 paid holidays per year. - Participation in a Governmental 457 Deferred Compensation Plan
- Fully paid employee and dependent Dental Plan
- Fully paid employee and dependent Vision Plan
- Fully paid Life and AD&D insurance equal to annual salary
- CalPERs sponsored medical plan with City flat rate contribution
- Fully paid Life Insurance equal to one-times annual salary
- Voluntary Supplemental Life Insurance
- Long Term Disability plan
- 12 annual paid holidays
- Two to five weeks vacation annually depending on years of service per MOA
- 96 hours annual sick leave
- Direct Deposit
- Flexible Spending Account for Healthcare and Childcare expenses
- Paid Parental Leave- Six weeks of Parental Leave at 100% of salary, for the first twelve-month period, immediately following the birth, adoption or placement of a child with the employee.
Some Management classifications may qualify for
- 80 hours of Management Leave
- Professional development reimbursement
Public Employees' Retirement System (PERS)
- 2% at60 formula for Classic Misc Employees, one-year calculation for final compensation
- 2% at 62 formula for New Misc CalPers Members, three yearcalculationfor final compensation
- 3% at 50 formula for Classic Safety Employees, one-yearcalculationforfinal compensation
- 3% at 55 formula for New Safety CalPersMembers, threeyearcalculationfor final compensation
- Retiree Medical benefits for employee and dependents according to Retiree Medical Group
Please note: The City does not participate in CA State Disability Insurance (SDI) or Social Security.Since they City does not participate in SDI, City employees are not eligible to claim against the State's Pregnancy Disability Leave or Paid Family Leave programs.
Closing Date/Time: 7/21/2024 11:59 PM Pacific
