Position ScopeUnder close supervision assists clients requesting social services assistance to identify and obtain resources in the areas of human and housing service providers.
Embrace the New - Do Right - Lend a Hand - Find a Way - Enjoy our Work - Celebrate UniquenessPrimary Duties and ResponsibilitiesThe following duties
ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Interviews clients, assesses needs and refers to appropriate social service agencies and organizations
- Develops a case plan to improve the clients well-being
- Plans regular follow-ups with clients to assess progress and additional needs
- Reviews and modifies plans as client circumstances change
- Acts as a liaison between clients and social services agencies and organizations
- Creates and updates client database, records contacts made with clients and families, and maintains records required for follow-up
- Provides clients and staff with notices of community activities, resources and services and encourages client participation
- Promotes programs by identifying recruitment sources, developing publicity materials, and distributing and posting recruitment flyers
- Keeps current files of social services available to area residents and provides information about how to obtain the services
- Collaborates with service providers as required by case plans
- Assists clients with applications for social services
- Provides emergency assistance, and referrals to community agencies
- Screens and routes calls to appropriate individuals, takes and delivers messages
- Performs other duties as required
Minimum Qualifications & Position RequirementsEducation and Experience:High school diploma or GED and two (2) years experience in the human services, social services, housing programs and/or non-profit agencies; OR an equivalent combination of education and experience.
Bilingual skills in Spanish preferred.
Necessary Knowledge, Skills and Abilities:Knowledge of:- City policies and procedures
- Principles of record keeping and records management
- Applicable federal, state, and local laws, rules, ordinances, statutes, and regulations
- Area resources
Skill in:- Assessing and prioritizing multiple tasks, projects and demands
- Operating a personal computer utilizing a variety of business software
- Preparing accurate reports, documents and correspondence
- Providing excellent customer service
- Effective oral and written communication
- Active listening
- Maintaining and meeting deadlines
- Self-motivation
Ability to:- Read and understand regulations, policies, and procedures
- Interpret social service program regulations in a clear and accurate manner to clients
- Communicate clearly and work effectively with all nationality, ethnicity, and social economic groups
- Be a role model for clients
- Maintain confidentiality of records and information
- Maintain regular and reliable attendance
- Resolve routine problems and customer service inquiries within scope of authority
- Establish and maintain positive, effective working relationships with those contacted in the performance of work
Additional InformationSpecial Requirements: Valid Arizona Driver’s License. Card, Level 1 Fingerprint Card, CPR, First Aid and AED Certifications Required. Evening hours and weekend work and holidays required.
Physical Demands / Work Environment: Work is primarily performed in an office environment. Must be able to stand for extended periods and occasionally lift up to 50 pounds.
Reports To: Social Service Coordinator
Work Schedule: Generally Monday - Friday, 8:00am - 5:00pm;weekends and holidays may be required.
12-Month Goals:Months 1-3:
- Develop proficiency in routing and documenting calls and in-person inquiries for CAP and external social service referrals.
- Acquire foundational knowledge of Dynamics program for reviewing and inputting rent and utility applications.
- Familiarize oneself with key referral stakeholders and their services through attendance at monthly Network Meetings.
Months 3-6:
- Independently process rent and utility applications in accordance with established policies and procedures.
- Gain comprehensive understanding of funding sources including APS Crisis Bill Assistance, LIHEAP, STCS, TANF, HSRA, and CSBG.
Months 9-12:
- Achieve proficiency in application processing and Dynamics programming utilization.
- Demonstrate expertise in referral processes with community stakeholders.
Throughout Months 1-12:
- Actively participate in monthly, quarterly, and annual internal and County trainings to continually enhance skills and knowledge.
These objectives aim to optimize the effectiveness of the social service case worker in managing rental and utility assistance applications, thereby improving client outcomes while fostering ongoing personal and professional development in the role. Adjustments may be made based on organizational priorities and performance metrics.
EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.
Employee Benefits & Wellness The City offers a comprehensive benefits package to full-time classified and management employees. Part-time classified employees may be eligible for select benefits where defined.
For complete Benefit Plan & Wellness Information, please visit the City website at:
Benefits & Wellness
City benefit plans are subject to change at any time.
Closing Date/Time: 7/25/2024 6:00 PM Mountain
