Minimum Qualifications
Education and/or Equivalent Experience: - Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job.
- Experience may substitute for education up to four (4) years.
Licenses or Certifications: Notes to Applicants
The
Development Services Department ( DSD ) assists homeowners, business owners, and contractors when they build, demolish, remodel or perform any type of construction to ensure compliance with applicable city and building codes.
DSD is seeking a Permit and Licensing Review Analyst for the Repeat Offender Program division.
Working with the City of Austin provides a number of health and welfare benefits. Please click
HERE for more information.
Employment Application: Only complete applications will be considered. Be sure your employment history on the application includes your past job titles, employment dates, and a detailed summary of your job duties, functions and responsibilities. Please take the time to ensure that the application is complete to represent your history and skills/abilities. Once a position is closed, no additional applications or application changes will be accepted.
Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employer, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the application and a copy of your DD-214 if claiming veteran’s preference.
Travel: If you are selected for this position, and meet the Driver Safety Standards in the City of Austin
Driver Safety Program , you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.
THE DEPARTMENT MAY CLOSE THIS JOB POSTING AT ANY TIME AFTER 7 DAYS . Pay Range
$25.40 - $30.10 per hour
Hours
Monday - Friday, 8:00 a.m. - 5:00 p.m.
Limited telework opportunities may exist.
Job Close Date 07/25/2024 Type of Posting Departmental Only Department Development Services Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Clerical Location 6310 Wilhelmina Delco Drive, Austin, TX 78752 - PDC Preferred Qualifications
Preferred Experience: - Knowledge of applicable City of Austin ordinances, policies, codes, permitting, licensing, and related state regulations.
- Experience defining, analyzing, and finding solutions for difficult or complex problems.
- Ability to maintain effective oral and written communication and working relationships with internal and external customers.
- Ability to work with customers and provide quality customer service.
- Ability to multi-task with a very high-volume workload.
- Ability to travel to more than one work location.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Performs a variety of technical work involved in the acceptance, review, processing and issuance of all types of permits and licenses issued by the city. Screens and directs calls and/or public visitors; provides permit information including quoting and calculating fees and suggesting types of permits needed; answers questions and provides information, including applicable codes and regulations. Receives citizen complaints and questions, refers them to appropriate department or staff member for resolution. Reviews and interprets plans and specifications to determine compliance with related city codes, ordinances, and submittal requirements. Red-lines and notes features on plans needing revision in order to meet code requirements, participates in meetings to resolve conflicts with plans. Provides information to contractors, property owners, development professionals, and the general public regarding the interpretation and application of city policies, procedures, and licensing requirements. Prepares permits for issuance, assists in the scheduling of and keeping of records of reviews or inspections, keeps records of and provides billings of fees; ensures proper filing and logging of plans, and related documents for the permanent record,. Assists in the development and maintenance of procedure and policy manuals. Reviews development applications to ensure that all required documents are included in the submittals. Performs field visits as required to review issues of non-compliance in regards to building, codes, right of way, and zoning law and ordinances.
Responsibilities- Supervision and/or Leadership Exercised: Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. - Knowledge of applicable city ordinances, policies, codes, permitting, licensing, and related state and local regulations.
- Skill in applying code requirements.
- Skill in oral and written communications.
- Skill in handling multiple tasks and prioritizing.
- Skill in using computers and related software applications.
- Skill in data analysis and problem solving.
- Ability in maintain effective communication and working relationships with City Officials, business leaders, financial institutions, developers, citizen groups, and city departments and employees
Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.
The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.
Supplemental QuestionsRequired fields are indicated with an asterisk (*).
* The minimum qualifications for this position are: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job. Experience may substitute for education up to four (4) years. Do you meet the minimum qualifications as described?
* Are you a current Development Services Department employee?
* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired.
- I acknowledge and understand this position requires a Criminal Background Investigation (CBI).
* Please briefly explain your knowledge of applicable City of Austin ordinances, policies, codes, permitting, licensing, and related state regulations.
(Open Ended Question)
* Provide your experience defining, analyzing, and finding solutions for difficult or complex problems.
(Open Ended Question)
* Describe your written and verbal communication skills with both internal and external customers.
(Open Ended Question)
* How many years of Customer Service experience do you have?
- None
- 1-4 years
- 5-9 years
- 10+ years
* Do you have experience multi-tasking in a fast-paced environment?
* Do you have the ability to travel to multiple sites as part of the regular job duties?
Optional & Required DocumentsRequired Documents Cover Letter Resume
Optional Documents
