POSITION PURPOSE / IMPORTANT APPLICATION INFORMATIONThe City of Westminster is seeking a technologically savvy, customer service-oriented Library Associate Substitute for Interlibrary Loan (ILL). The Collection Management Library Associate Substitute position will provide uninterrupted lending and borrowing ILL service for the Westminster community during planned and unplanned leave of the ILL Library Associate. This role works within the City's Library Services Division in the Collection Management work area at the College Hill Library. Comprehensive training in ILL practices will be provided - no previous experience in ILL services necessary.
The full salary range for this position is stated above. Starting wages are negotiable and dependent on the qualifications and experience of each individual candidate.
ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIESThe City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - People - Integrity - Respect - Innovation - Teamwork).
This position supports the goals of the Parks, Recreation and Libraries Department, which enhances the quality of life for all Westminster citizens by providing diverse leisure, recreational and informational services and resources; and acquiring, developing and maintaining first-class parks, facilities, open space and recreational trails. This position works towards the accomplishment of the Departments mission: Together we create exceptional opportunities for a vibrant community with a commitment to nature, wellness and literacy.
Every employee is accountable to:- Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
- Communicate with customers to ensure that where possible they are satisfied and that their needs are being addressed; solicit and evaluate customer feedback
- Act as an ambassador by understanding and fostering the organization's mission and vision
- Exhibit pride in self, the department, the city, and the community; conduct self in a professional manner
- Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior
- Address difficult or contentious issues in a constructive manner
- Support/promote change; demonstrate flexibility and takes calculated risks when appropriate
- Participate in personal growth opportunities and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
- Work to continuously improve the efficiency and effectiveness of the service or product being delivered
- Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
- Value diversity; demonstrate an awareness of differences; demonstrate sensitivity and adapt behaviors and communication to accommodate these differences
GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to:- Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
- Recognize personal strengths and weaknesses and target areas for personal self-development
- Demonstrate initiative in performing job tasks
- Exhibit problem-solving skills leading to sound judgment and quality decisions
- Achieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independently
- Communicate effectively with individuals and groups using clear and concise verbal and written communications
- Demonstrate accountability for work and take ownership in job performance
- Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product
Job Specific - Every employee in this position must be able to:- Provide outstanding customer service to patrons and coworkers
- Demonstrate willingness to learn details of ILL process, including receiving and returning library materials
- Focus for extended periods of time
- Demonstrate careful attention to detail and the ability to work with hands
- Demonstrate proficient use of computers and internet searching skills
- Research titles and materials using critical thinking and locate materials and records when incorrect information provided
- Enjoy completing tasks in quiet environment and working independently
- Communicate effectively, both orally and in writing
JOB SPECIFIC FUNCTIONS Essential Job Functions, Duties, Responsibilities and Tasks 1. Under the general supervision of the Collection Management Coordinator:
- Complete training on all ILL job functions
- Maintain new skills and demonstrate consistent ability to perform all ILL tasks, including:
- Process ILL borrowing requests from library patrons using OCLC WorldCat and Xataface
- Process ILL lending requests from partner libraries
- Accurately and quickly receive, circulate, and return ILL materials using the library state courier and USPS.
2. Previous knowledge in or ability to learn procedures and computer systems, including:
- Westminster Public Library circulation procedures and policies
- Horizon
- Outlook
- Internet searching
- OCLC WorldCat
- Prospector
- Xataface
3. Maintain punctual attendance
4. Communicate necessary information professionally to ILL associate, WPL staff, and patrons by email and/or phone
Other Duties and Responsibilities Incumbent is accountable for all duties of this job and other projects and responsibilities may be added at the City's discretion
POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS Education, Experience, Skills, Formal Training, Licenses and Certifications Preferred :- Graduation from a two-year college or university
- Experience working in a public library setting
Any equivalent combination of education, training and experience, which would provide the required knowledge and skills, may be considered.
Physical Requirements Work performed is physical in nature, and involves sufficient physical strength and stamina to:
- Sit frequently in one area for the length of a shift
- Demonstrate manual dexterity with constant light grasp and occasional firm grasp, pinching, and fine motor skills to package and unpackage materials (books, DVDs, CDs, etc.) and process materials for circulation
- Perform constant, acute near reading of computer screens, shipping labels, and identifying information on library materials
- Occasionally crouch, squat, bend, and twist to sort and arrange ILL materials
- Occasionally lift up to forty (40) pounds from ground to waist to move materials; occasionally push and/or pull of cart of up to 150 pounds throughout a public library
WORKING CONDITIONS Work is constantly performed indoors in the staff area of the public library. This position requires working independently in a quiet environment with long periods of focus and attention to detail.
Required Materials and Equipment This position requires the use of computer terminals and databases, including online searching. Other equipment includes, but is not limited to telephones, printers, photocopiers, barcode scanners, postage machines, stamps, and other physical processing equipment.
PRE-EMPLOYMENT REQUIREMENTS - Background checks will include employment references and criminal history, and when applicable, credit check, driver license record, and education verification
- Drug screen
- Physical
- Must be legally entitled to work in the United States
Employees not assigned benefits are employees working less than 20 hours a week, temporary employees, seasonal employees, and hourly employees.
Closing Date/Time: 7/22/2024 8:30 AM Mountain
