POSITION PURPOSE / IMPORTANT APPLICATION INFORMATION City Equity Statement: It is a priority for the City of Westminster to welcome diverse, qualified candidates from the broadest base possible. We are interested in finding the best candidates for our positions, not just to fit in but to belong. We value life and professional experiences, equivalent combination of knowledge, skill set and education.
Pursuant to city values, the successful candidate will have a passion and commitment to serving a diverse population and must respect and uphold the tenets of justice, diversity, equity, and inclusion and belonging.
We encourage you to think broadly about your background and skill set for the role and urge those with less traditional backgrounds to apply.
POSITION PURPOSE The IT Operations Manager is a City leader who serves as a key member of the Division Manager Leadership Team translating the City’s strategic plan into action through development of policies, leadership, care of people, innovation, and resource allocation and management. The position manages department activities in fulfillment of the City’s Mission Statement, Vision and Values.
This is a highly responsible management position in the Information Technology Department that is accountable for the overall planning and management of all aspects of the City’s centralized physical and virtual computer environment, data and voice networks, and IT Service Desk operations. This position manages all division staff responsible for network and systems administration and serves as a technical resource to assist staff in advanced systems and network issues. Work is performed independently and under the direction of the Information Technology Director.
City leaders must embody the values of the City organization as defined by SPIRIT in decision-making and actions and strive to develop employees and a work environment that reflects these organizational values. Developing strong relationships with collaboration as a strong mindset, and employee engagement with respect and appreciation as a focus. City values are articulated through the acronym of SPIRIT which defines "how" we work at the City of Westminster creating a culture of Service, People, Integrity, Respect, Innovation and Teamwork.
In order to be considered for this position, all candidates must attach to their online application, at time of application submittal, a cover letter, resume (each document may not exceed two (2) pages in length) and a copy of your current organizational chart. The full salary range for this position is stated above. The starting range of pay is dependent on the qualifications and experience of each individual candidate. The City of Westminster has a Multilingual Stipend Program to encourage, and reward benefited employees who are conversationally fluent in languages other than English. Benefited employees have the opportunity to test their language proficiency skills and qualify for a bi-weekly stipend that will vary based on the employee’s level of proficiency and usage.
ORGANIZATIONAL COMPETENCIES AND CULTURAL VALUES/GENERAL COMPETENCIESThe City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service - People - Integrity - Respect - Innovation - Teamwork).
This position supports the goals of the Information Technology Department, which delivers exceptional value and quality of life through the deployment and support of innovative technologies and SPIRIT.
This leadership position plays a vital role on the city-wide management team, providing critical input, as it relates to the city strategic plan and performance measures. All management team members are expected to champion the City Mission, Vision and Values.
Every employee is accountable to:- Value diversity through strategic recruitment and promotions
- Demonstrate a cultural awareness for differences; display sensitivity and adapt behaviors and communication to accommodate these differences
- Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priority
- Communicate with customers to ensure that, where possible, they are satisfied, and their needs are being addressed; solicit and evaluate customer feedback
- Act as an ambassador by understanding and fostering the organization's mission, vision and values
- Exhibit pride in self, the Department, the City, and the community; conduct self in a professional manner
- Demonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behavior
- Address difficult or contentious issues in a constructive manner
- Support and promote change; demonstrate flexibility and take calculated risks when appropriate
- Participate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organization
- Work to continuously improve the efficiency and effectiveness of the service or product being delivered
- Demonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectives
GENERAL COMPETENCIES Citywide - Every employee in this position is accountable to:- Establish effective interpersonal relationships through honest, open communication and follow-through on commitments
- Recognize personal strengths and weaknesses, and target areas for personal self-development
- Demonstrate initiative in performing job tasks
- Exhibit problem-solving skills leading to sound judgment and quality decisions
- Achieve goals, and handle assigned workload and new assignments effectively; demonstrate an ability to work independently
- Communicate effectively with individuals and groups using clear and concise verbal and written communications
- Demonstrate accountability for work, and take ownership in job performance
- Demonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall product
- Model communication, collaboration and team approaches for the department, division and organization
- Be effective in providing constructive feedback and even a challenging different viewpoint
- Develop a clear plan to set priorities that support the City mission, vision and strategic plan
Job Specific - Every employee in this position must be able to:- Promote a teamwork concept in the workplace, support employee empowerment, and direct assigned staff accordingly
- Understand concepts relating to training, motivation, performance standards, documentation, commendation, and disciplinary action
- Execute excellent judgment, creativity, and problem-solving skills to identify and correct problems related to communications, local and wide area networks
- Understand basic budget processing and accountability
- Handle complaints and disciplinary actions with objectivity, fairness and in a manner consistent with organization-wide practices
- Demonstrate excellent analytical skills and concentration to trouble shoot and correct problems with network hardware and software
- Use technical skills and creativity to assist customers with identifying solutions to meet their needs
- Demonstrate familiarity with standard method and procedures involved in the support and administration of local and wide area networks (LAN/WAN) and related hardware and software
- Communicate orally and in writing with IT staff, vendors, and other city employees
- Establish effective professional working relationships with IT staff and department personnel city wide while providing value to the Network Administration Team
- Demonstrate strong organizational skills to manage multiple priorities and manage complex technical projects
- Work on complex projects with minimal supervision and maintain a high level of self-motivation while working independently
- Demonstrate advanced technical knowledge of Windows servers and workstations
- Communicate technical concepts and technology solutions to management and users clearly, concisely and effectively
- Establish and maintain control over problems as they develop and act quickly and calmly during an emergency situation making quick, reasonable and effective decisions
Leadership/Supervisory - Every employee in this position is accountable to:- Support and promote justice, diversity, equity, and inclusivity (JDE&I) goals
- Act swiftly to encourage behavior throughout the department is aligned with SPIRIT values
- Foster a participatory organizational climate that is open, positive, reinforcing, and supportive
- Foster an environment of community engagement
- Encourage employees to be accountable for their work and take ownership in what they do
- Demonstrate leadership and courage by making or supporting decisions that reflect the organizational mission and goals even when the decision may be unpopular to some
- Demonstrate collaboration and conflict resolution skills with other departments and employees
- Help employees see the value of developing their skills, and assist them in eliminating barriers to their development; encourage employees to step outside of their comfort zone to develop their skills
- Provide meaningful, timely employee feedback and appraisals, and effectively address employee performance problems
- Effectively supervise, mentor, and motivate in a team environment
Develop relationships with colleagues which encourage constructive feedback and new ways to look at projects, policies, service delivery, etc.
Executive-level managers, including all Division Managers , serve at the will of the City Manager, and are accountable to:
- Embrace public service to the community and demonstrate a global perspective in decisions
- Communicate and collaborate with City Manager’s Office, Executive Leadership Team, and City Management Team members to develop innovative solutions that support and promote a high-performing organization
- Effectively participate on the Department Director/Division Manager Leadership Team by demonstrating strategic and systemic problem-solving skills; collaboration and cooperation are expectations required of City leadership
- Support the City Council’s goals and Strategic Plan while working with the City Manager to explain City leadership’s viewpoint
- Support and promote justice, diversity, equity, and inclusivity (J, D, E and I) goals
- Represent the City and Department and Division in a professional manner and positive light
- Develop performance measures based on critical operational outcomes to meet City strategic objectives
- Develop policies, procedures, and best practices that demonstrate exceptional customer service and prudent stewardship of City revenues
- Respond to contentious issues in a timely manner that reflects and supports City management philosophy and decisions
- Support and encourage ongoing employee development through City training, continuing education, and job-specific training
- Model and encourage employees to demonstrate ownership in support of the City by fostering a collegial and supportive work environment
- Provide a picture of the City’s vision to departmental employees
- Champion City initiatives within the department
- Help employees understand their part in meeting City-wide strategic goals
- Encourage department employees to participate in partnerships and collaborative efforts throughout the organization
- Coach and mentor employees within the department
- Have a comprehensive understanding and knowledge of all elements of their division budget
- Develop a department management team that supports the goals and objective on ongoing learning and employee development
JOB SPECIFIC FUNCTIONS Essential Job Functions, Duties, Responsibilities and Tasks 1. Organizational Leadership, Planning and Management Duties:
- Act as an advisor to the IT Director & provide meaningful feedback and recommendation on IT operation best practices
- Develops short- and long-term plans for cloud computing strategies and city-wide networks, and manages major technology capital projects
- Stays abreast of technology changes and strategies to improve system and network operations and performance
- Prepares verbal and written recommendations for the Information Technology Director
- Participates in annual updates to the Information Technology Strategic Plan
- Possesses and maintains knowledge of best practices associated with data center management and operations
Embodies City’s SPIRIT values in all interactions and discussions with citizens, employees, vendors, and intra-departmentallyRepresents the City, Department and Division in a professional manner and positive lightDevelops policies, procedures, and best practices that demonstrate exceptional customer service and prudent stewardship of City revenueResolve contentious issues in a timely manner that reflects and supports City management philosophy and decisionsCollaborates with City Manager’s Office, ELT and division management team members to develop innovative solutions that support and promote a high performing organizationModels and encourages employees to demonstrate ownership and support of the City by fostering a collegial and supportive work environmentParticipates on the department management team that supports the goals and objectives of on-going learning and employee developmentPlan for and oversee the Data Center operations, including physical security, monitoring, backup power, redundancy, fire suppression etc.Develops and oversees system backup policies and systemsEvaluates and recommends data center technology and upgrades as related to fire suppression, server technology, storage area networks, backup systems, uninterrupted power supplies (UPS), and more as part of the Capital Improvement Project (CIP) Budget processOversees and manages the City’s disaster recovery hot site infrastructureWorks with the IT CISO as needed to support facility testing, security standards, and other security-related technology initiativesMaintains a current knowledge of systems and network security and works closely with the IT CISO to implement new security tools and practices2. Staff Management and Development Duties:
- Demonstrates Servant Leadership Characteristics
- Promotes collaborative, systems thinking
- Demonstrates a long-term perspective through coaching and development of employees to meet succession management goals
- Supervises personnel and takes necessary actions to ensure proper personnel administration throughout the department
- Directs allocation of employee resources and equipment for maximum effectiveness
- Provides for a comprehensive program of department training
- Provides quality services to City departments, employees and citizens
- Focuses on organizational development with the continued emphasis on the development of a ‘healthy’ employee community
- Keeps informed as to personnel, property, and operations by observation, reports and management input and acts on such information to improve operations
- Supports and encourages on-going employee Development through City-wide training, on-going education and employee development
- Organizes project teams and serves as chair for major technology capital projects such as optic fiber constructure, inter-governmental initiatives, and regional collaborations
- Directs departmental personnel and operations in such a manner as to meet City’s strategic plan and goals established by City Council
3. Administrative and Operational Management Duties:
- Conducts group and one-on-one training for City Council and Department Heads as required
- Provides advanced technology guidance and assistance to Systems staff, Network staff, and Service Desk staff
- Assists the IT Director in the evaluation and selection of new technical tools that will advance the infrastructure and security posture of the City
- Chairs and co-chairs committees responsible for the selection and implementation of new technology solutions
- Interacts with vendors and staff for advanced technical issues
- Evaluates and tests new desktop, laptop, mobile, and systems software technologies and provides recommendations to the IT Director
- Assists in the preparation and evaluation of RFPs for major projects
- Prepares written project updates
- Participates as a member of the city-wide Innovations Committee, and works closely with the committee to conduct feasibility assessments and develop plans for technology related innovations
- Participates as a member of the Cybersecurity Committee, and works closely with the IT CISO to assess and plan for system security needs
- Assists staff with advanced technical troubleshooting on issues associated with VMware environment, Microsoft Exchange & 365, windows servers, as well as data and telecommunications issues
- Partners with City Manager’s Office, and other departments and divisions to advocate and promote fulfillment of City’s mission statement
4. Maintain regular and punctual attendance
Other Duties and Responsibilities Attends regular evening City Council meetings and study sessions; may attend evening or weekend community meetings. Incumbent is accountable for all duties of this job, and other projects and responsibilities that may be added at the City Manager’s discretion.
POSITION REQUIREMENTS/WORKING CONDITIONS/PRE-EMPLOYMENT REQUIREMENTS Education, Experience, Skills, Formal Training, Licenses and Certifications Required :- Bachelor’s degree in computer science, Information Systems Management, Business Administration, or related field
- MCSE or MCSA Certification
- Five (5) years of experience in the installation, configuration, troubleshooting and support of networks and Microsoft based servers, including experience in a managing a virtualized & cloud environment
- Three (3) years of experience in technology project planning and budget management
- Five (5) years of experience in direct management of system administrators, help desk and/or network administration staff
- Experience in managing Azure & M365 cloud environments
- Experience in preparing and conducting presentations and training classes
- Experience in network and systems security
- Excellent verbal and written communication skills
Preferred :- CISSP or CISM Certification
- Microsoft AZ-700, 800, 900 certifications
- VMWare training and certification(s)
- Master’s degree in computer information systems, business or related field
- CompTIA Network+, Security+ Server+, Project+ or other CompTIA or comparable job-related certification(s)
- ITIL (Information Technology Infrastructure Library): Certification in ITIL can demonstrate knowledge of IT service management
- CCNA, CCIE, or CCNP certifications
- Experience in leading related IT functions in the public sector
Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered.
Physical Requirements Work is sedentary in nature and requires sufficient physical stamina and strength for:
- Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing sometimes for extended periods
- Frequent squatting, reaching above shoulder and twisting to file documents and lift supplies and material; occasional bending, kneeling, climbing, balancing and reaching below shoulder to store documents, material and supplies
- Constant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipment
- Frequent lifting, carrying, push/pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing/pulling of up to 25 pounds with dollies and carts
WORKING CONDITIONS Work is constantly performed indoors. This is primarily sedentary office work. Must demonstrate the ability to meet the physical demands of the job including the ability to retrieve information from various locations in the office when needed. Exposure to periods of high activity and high stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and outside agencies.
Required Materials and Equipment Windows servers and workstations, networking equipment, unified communications, cyber security, telephones, mobile devices and other standard office equipment.
PRE-EMPLOYMENT REQUIREMENTS - Background checks will include employment references and criminal history and when applicable, Colorado Criminal Justice System background check, credit check, driver's license record, education verification
- Pre-employment drug screen
- Must be legally entitled to work in the United States
The City of Westminster offers a comprehensive benefit package including:
- Health and Dental
- Flexible Spending
- Pension/ Retirement Plans
- Term Life Insurance
- Long-term Disability
- Survivor Benefits
- Wellness Program
- General leave that provides vacation, holidays, illness leave and administrative leave
- Education and Training Reimbursement, and
- Exempt Reimbursement Program
For a more detailed overview of our Exempt and Administrative Officer benefit package:
Benefit Package
The City of Westminster does not participate in the Social Security system.In lieu of social security contributions, the city contributes to a 401(a) defined contribution plan on your behalf.
401(a) Contribution Rates:Employee Mandatory Contribution: 11% of your base pay. Contributions are pre-tax and fully vested.
Employer Contribution: 11.25%of your base pay.
Employer Contribution Vesting Schedule - Less than 3 years - 0%
- 3 years- 60%
- 4 years - 80%
- 5+ years - 100%
The City of Westminster provides employees with innovative and practical ways to improve their commute through two key features, EcoPass and Commute Benefits powered by Commutrics. EcoPass provides unlimited trips on RTD's core transit services and Commute Rewards allows you to record your trips and get rewards based on your commute mode.
Closing Date/Time: 8/5/2024 8:30 AM Mountain
