Our Computer Support Technician plays a central role in the Information Technology Department's culture of collaboration, coordination and accountability using effective communication and problem solving skills.
The salary range for this position is $24.79- $34.71 per hour with a hiring range of $24.79 - $29.75 per hour, depending on qualifications and experience.
This position will be available until: Tuesday, July 16, 2024 at 3:00 P.M. M.S.T. A current resume is required, and a cover letter is optional.
The successful Computer Support Technician contributes to the overall mission and values of the City of Loveland's Information Technology Department by providing high quality service, with an innovative perspective, aligning City initiatives with service delivery methods as a partner to users.
Please view our video
Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.
ESSENTIAL JOB FUNCTIONS: - Troubleshoot, research, and apply resolutions to hardware and software issues that arise on computer equipment, mobile devices, peripherals, and basic networking technologies.
- Clearly communicates with end users through the entire issue resolution process.
- Provide end user education/training on computer hardware, software and mobile devices when necessary.
- Use call tracking software and knowledge base systems to clearly document issues, customer interactions, configurations, resolutions, and workarounds.
- Recommend, purchase, receive, configure, upgrade, and install software and hardware on computer equipment and peripherals.
- Maintains accurate records of City desktop, laptop, and tablet computer equipment to include purchase, assignment, and disposition.
- Surplus old equipment, such as printers and PCs.
- Analyze and stay abreast of technology enhancements that may benefit the City’s fiscal and operational requirements.
- Ensure compliance with all software copyright and license regulations on City computers and mobile devices.
- Visit City sites when necessary to resolve support issues.
OTHER JOB FUNCTIONS: Other duties as assigned.
JOB QUALIFICATIONS: Knowledge, skills and abilities: - Must possess superior customer service skills, the ability to make sound judgments, be capable of innovative problem solving, and exhibit patience and understanding when dealing with stressful situations.
- Working knowledge of the current Microsoft Windows operating system.
- Familiar with computer hardware and software installation techniques and troubleshooting.
- Basic networking knowledge and troubleshooting skills.
- Ability to prepare and maintain accurate records.
- Ability to establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of business.
- Ability to communicate clearly and concisely, both verbally and in writing.
- Ability to manage daily activities for the purpose of achieving maximum productivity.
- Ability to plan, prioritize, and/or delegate in order to accomplish short and long term goals.
- Ability to identify potential conflicts that impact commitments.
Core Competencies: Accountability, Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness
Job specific competencies: Communication, Time management, Problem solving, Organizational skills
Education and/or experience: Minimum of one (1) year professional work experience supporting, coordinating, and problem solving PC hardware, Windows-based software and windows operating systems in a networked environment required.
Licensure and/or certifications: - Must possess A+ Certification or must have the ability to obtain within 90 days of hire (required).
- Valid driver’s license is required.
Material and equipment directly used: - Desktop and laptop computers
- Mobile devices
- Servers, printers
- Hand tools
- Troubleshooting equipment
- Office equipment
Working conditions and physical requirements: - Work is performed in a standard office setting.
- The physical demands described here are representative of those that must be met to successfully perform the essential duties of this job.
- Required to stand, sit, and reach with hands and arms.
- Occasionally required to walk and stoop, kneel, crouch, or crawl.
- Must frequently lift and/or move up to 50 pounds.
- Specific vision abilities required by this job include close vision.
- Work is sometimes needed on evening or weekends.
This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!
In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.
Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.
A vibrant community, surrounded by natural beauty, where you belong! Benefit Eligible Benefits Package Includes: - Two (2) medical plans, Dental, Vision (for self/ spouse/ children)
- Employee Health & Wellness Center (self/family)
- Paid vacation, holidays, and medical leave
- Flexible spending including Dependent Care
- Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
- Retirement 401a, 457, Roth (pre-& post tax) and company match
- Comprehensive Employee Assistance Program
- Voluntary 529 College Invest program
- Personal and Professional Development opportunities
- Discounted recreation passes
- Employee recognition program
- Exceptional work-life balance
- Market based pay & regular performance reviews
- Local Government employment is eligible for Public Loan Forgiveness Program
Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.
The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
E-Verify Notice of Participation. Learn more about your right to work. Visit
E-Verify.gov for more information.
A driving record and criminal history background check will be obtained pre-employment.
