This position assists the Health & Human Services Department in performing providing program assistance and support for programs , under the supervision from the Program Manager; and to provide responsive, courteous and efficient service to County residents.
Examples of Duties / Knowledge & SkillsThe following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.
Provides customer service to internal and external customers; greets, receives and screens visitors and customers; addresses and resolves customer questions as able and refers complex inquiries, requests, or complaints to appropriate staff. Sorts, copies, and distributes a variety of correspondence, deliveries, and mail; opens, logs, and routes office mail; retrieves, delivers, and sends faxes. Composes routine correspondence; proofreads and edits documents, including legal documents; enters, scans, updates, and maintains information in spreadsheets, databases, and reports. Maintains electronic and paper filing and record systems to provide easy access to records and information; provides retention of records as required. Updates and maintains department electronic and paper files, databases, records, plans, lists and other related documents. Maintains department calendaring and reminders as needed. Prepares documents for court filling. Receives referrals and reviews for completely. Schedules assessments as needed. Processes invoices, payment vouchers, bills, and verifies all accounting records. Prepares records for billing. Reviews invoices from vendors and contract service providers and submits to department head for approval of payment; notifies of discrepancies; codes to appropriate funds. Transcribes documents as requested. Provides administrative support to assigned division. Maintains office supply inventory; orders supplies as needed. Schedules use of meeting rooms, facilities and equipment. Other duties as assigned.
Minimum qualifications & RequirementsRequired Education, Experience, Licensing, and Certifications - High School Diploma/equivalent and a minimum of two (2) years office support related experience.
- Must have previous customer service experience inclusive of face to face and telephone contact.
- Must successfully pass criminal and caregiver background check.
Supplemental informationK
nowledge, Skills, and Abilities - Knowledge of administrative policies and procedures of the County.
- Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software.
- Ability to establish and maintain accurate records of assigned activities and operations.
- Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations.
- Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority.
- Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.
- Ability to think quickly, maintain self-control, and adapt to stressful situations.
- Knowledge of computer software including word processing, spreadsheet and database applications consistent for this position.
- Ability to perform mathematical calculations required of this position.
- Ability to perform detailed work accurately and independently in compliance with stringent time limits with minimal direction and supervision.
- Ability to understand and effectively carry out verbal and written instructions.
- Ability to apply sound judgment and discretion in performing duties, resolving problems and interpreting policies and regulations.
- Ability to communicate detailed and often sensitive information effectively and concisely, both orally and in writing.
- Ability to handle sensitive interpersonal situations calmly and tactfully.
- Ability to maintain effective working relationships with individuals within and outside the organization.
- Ability to maintain confidentiality and discretion regarding business-related files, reports and conversations, within the provision of open records laws.
- Ability to work the allocated hours of the position and respond after hours as needed.
There are a wide variety of benefits available to Barron County employees. These benefits include: Wisconsin Retirement System; health, dental and life insurance; flexible spending account plans; deferred compensation programs, etc.
Barron County pays 87% of the total health insurance premiums for regular full-time employees. Health insurance takes effect the 1st of the month following 30 days of employment.
Benefits are pro-rated for regular employees working less than 40 hours per week. Regular positions working less than 30 hours per week are not eligible for benefits.
Closing Date/Time: 7/21/2024 11:00 PM Central
