Business Systems Analyst III

The Position

Job Appointment: Full-Time
Work Schedule: Monday - Friday, 8 am-5 pm. An alternate schedule may be available.
Work Location: 1001 SW 5TH AVE, PORTLAND OR 97204-1147
Benefits: Please check our benefit tab for an overview of benefits for this position.
Union Representation: District Council of Trade Unions (DCTU). To view current labor agreements, please visit https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements .

Application Material: Please click APPLY to submit your application via the City of Portland’s online portal. You will need respond to the supplemental questions and attach a resume.

About the position:
The City of Portland is seeking a Business Systems Analyst III within the Portland Bureau of Transportation. This Business Systems Analyst (BSA) is responsible for the analysis, design, configuration, implementation, and maintenance of the Work and Asset Management system and works closely with stakeholders to understand business needs, translate them into system requirements, and ensure that system effectively supports business processes.

This role requires strong analytical, technical, and communication skills to drive system improvements and support organizational objectives. This role will also provide leadership and support in delivering technology and information solutions that enhance productivity, lower costs, and improve information delivery for Operations.

About the division & the bureau:
The Business Systems Analyst III is a lead BSA on the Technology Services Division within PBOT. The Technology Services Division is made up of BSA’s, Project Managers, Developers, Database and Server Administrators, and GIS Analysts.

The BSA III will lead complex projects across our Bureau and sometimes across the City. Projects often include working with the following types of systems/tools: Enterprise Asset Management (Maximo 7.6, Maximo Application Suite, Maximo Mobile etc.), ESRI GIS Tools, Microsoft Azure, Workflow Tools, Data Visualization Tools, Microsoft Office 365 Tools, and Custom Developed Web Applications.

The Portland Bureau of Transportation (PBOT) is a community partner in shaping a livable city. We plan, build, manage and maintain an effective and safe transportation system that provides people and businesses access and mobility. We keep Portland moving.

For more information about the Portland Bureau of Transportation, please visit www.portlandoregon.gov/pbot .

The Portland Bureau of Transportation embraces diversity, models inclusivity, and promotes equity through its service delivery, internal operations, organizational culture, and in its work with partners and the community.

What you’ll get to do:

• Requirements Gathering: Collaborate with stakeholders to elicit, analyze, and document business requirements related to work and asset management processes.
• System Configuration: Configure Maximo system settings, workflows, and data structures to align with business requirements and industry best practices. Develop system usage and data standards that enable common processes, reports, and skill development.
• Customization and Integration: Identify opportunities for system customization or integration with other systems to enhance functionality and streamline processes.
• Testing and Quality Assurance: Develop and execute test plans to ensure that system changes and enhancements meet business requirements and are free from defects.
• User Training and Support: Provide training and support to end-users on Maximo system functionality, best practices, and troubleshooting techniques.
• System Maintenance: Perform regular system maintenance activities.
• Documentation: Maintain comprehensive documentation of system configurations, customizations, and processes to facilitate knowledge transfer and compliance with regulatory requirements.
• Continuous Improvement: Identify opportunities for process improvements and system enhancements based on user feedback, industry trends, and organizational goals. Provide continuous system improvement by monitoring and evaluating current practices and designing and implementing enhancements that lower costs and extract the most value from the Maximo system.
• Vendor Management: Liaise with Maximo vendors and service providers to resolve technical issues, obtain product support, and stay informed about product updates and roadmaps.
• Compliance and Security: Ensure that Maximo system configurations and data management practices comply with regulatory requirements and cybersecurity best practices.

Who you are:

• Experienced BSA: An experienced Business Systems Analyst with experience in strategy, planning, requirements gathering, process mapping, administering, and configuring applications, supporting application enhancements and reporting.
• Excellent Communicator: You are a strong communicator to both technical and non-technical individuals, and proficient verbally and in writing. Experience writing job aids, providing training to stake holders.
• Innovative: You have an aptitude for continuous improvement and can excel in change management. You’ve demonstrated the ability to remain flexible, agile, and calm in a high paced environment that relies on quick and stable decision making.
• Problem Solver: You can identify problems early and value collaboration. You utilize active listening and effective communication and facilitation skills in working with others to find resolutions.
• Authentic: Effective in a professional, diverse, multi-cultural environment. You treat customers, co-workers and employees with respect and are accountable.
• Results Driven: This position is high paced, dynamic and requires a candidate who can take charge, bring focus, and finish tasks in a timely, accurate and professional manner.
• Dedicated: Have a passion for public service and hold a high level of pride in making sure that projects, tasks, and emergencies are effectively and efficiently completed.
• Organized: Able to work on a multitude of tasks and understand/respond to various situations in a fast-paced, dynamic work environment. Experience managing & leading projects.
• Relationship Builder: An outgoing professional who values building trust, partnerships, and relationships to support an inclusive culture and accomplish objectives more effectively. Experience managing vendors and external service providers.

Although Not Required, you may:

• Have a Degree in Computer Science, information systems, business administration or related field.
• Certification in IBM Maximo or relevant technology
• Be Bilingual Spanish/English

Questions?:
Terrol Johnson
Senior Recruiter
terrol.johnson@portlandoregon.gov

To Qualify

Applicants must specifically address and demonstrate in their supplemental question responses and resume/work history how their education, training and/or experience, meets each of the following minimum qualifications:

Advanced knowledge of methods and techniques used in the installation, troubleshooting, upgrading, and problem resolution of software and other information systems.Advanced knowledge of principles, practices, and techniques of systems analysis, information technology, and communications systems management, including application design, hardware and software applications, and equipment.Knowledge of and ability to apply principles, tools, and techniques for information technology project planning and management.Ability to design, test, implement, manage, and support complex technology solutions.Ability to communicate effectively, both verbally and in writing, present information, proposals, and recommendations clearly and persuasively. Applicant must also possess:

• A valid driver’s license and acceptable driving record

The Recruitment Process

STEP 1: Apply online between July 1, 2024- July 15, 2024

Required Application Materials:

• Resume
  
• Answer to the Supplemental Questions (click on the Questions tab to preview the questions)
  

Optional Application Materials:

• If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc. ) by the closing date of the recruitment.
  

Application Tips

• Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
  
• Your résumé should support the details described in your responses to the supplemental questions.
  
• Salary Range/Equity Pay Analysis : Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
  
• Do not attach any additional documents. Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment. All applications must be submitted via the City's online application process. Do not attach materials not requested . E-mailed and/or faxed applications will not be accepted.
  

STEP 2: Minimum Qualification Evaluation: Week of July 15 - July 22, 2024

• An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
  
• Your résumé and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
  
• You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland Administrative Rule 3.01 for complete information.
  

STEP 3: Establishment of Eligible List: week of July 22, 2024

• Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list.
  

STEP 4: Selection (Interview): late July/early August

• Hiring bureau will review and select candidates for an interview
  

STEP 5: Offer of Employment: August

STEP 6: Start Date: TBD

• A start date will be determined after all conditions of employment have been met.
  

Additional Information

Click here for additional information regarding the following:

• Click here for additional information regarding the following:
• City of Portland Core Values

Recruitment Process - Work StatusEqual Employment OpportunityVeteran PreferenceADA, Pregnancy, and Religious Accommodations Did you know? The City of Portland has How to Apply Videos and offers How to Apply Classes once per month. If you have questions after watching the videos you are invited to contact the recruiter listed on the announcement.

An Equal Opportunity/Affirmative Action Employer

A Career with the City of Portland offers many Employee Benefits

We offer a comprehensive benefits package, including but not limited to

• Health Care (Medical, Vision and Dental)
• Carrot Fertility
• Wellness Benefits
• Life Insurance
• Short- and Long-term disability coverage to eligible employees and their families.
• Employee Assistance Plan
• Flexible Spending Accounts
• Retirement
• Oregon Public Employees Retirement System (PERS), includingcontributions to the PERS IAP plan paid by employer
• Family Medical Leave
• City Paid Parental Leave

AND SO MANY MORE!

Benefits may vary depending on bargaining unit and employment status. Click here to review the many different benefits the City of Portland offers .

Closing Date/Time: 7/15/2024 11:59 PM Pacific

Portland, Oregon United States View Map