Police Dispatcher I

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation from an accredited high school or equivalent.

Licenses or Certifications:

• Must be able to obtain TCOLE Certification within one (1) year of employment and TCIC / NCIC certification within six (6) months of employment.

Notes to Applicants
https://www.austintexas.gov/department/apd-911-emergency-communications

PLEASE NOTE : You will be contacted after the position closes. Tentative Start Date is 10/7/2024

Starting salary with no experience is $25.56/hr.

* $150/month First Responder Pay * (once licensed)

Applicants will also be administered a skills assessment test. Ability to type at least 40 net words per minute is required.

Licenses and Certifications:

• Must be able to pass the State mandated exam to obtain the Texas Commission on Law Enforcement ( TCOLE ) Telecommunicator License within one (1) year of employment.
• Must be able to obtain TCIC / NCIC certification within six (6) months of employment.

Additional Information:

• A detailed and complete employment application is required to help us better evaluate your qualifications.
• Certification or the ability to type at least 40 net words per minute is required. Applicants who have taken a typing test administered through the Workforce Solutions Office within one (1) year of application date may attach the results to their online application as other document.
• Applicants will also be administered a skills assessment test.
• In compliance with the Texas Commission on Law Enforcement requirements, applicants must show proof of U.S. citizenship. The following documents are accepted: Birth Certificate - U.S. Passport - U.S. Passport Card - Certificate of Citizenship - Certificate of Naturalization. Click here for TCOLE rules
• Offers of employment are contingent upon successful completion of all testing requirements including a background check and investigation as administered by the department, fingerprint clearance, interview process, drug screening, and psychological exam.
• Employees will be in training status for 15-17 weeks.

Pay Range
$25.56 - $28.80 per hour
Hours
Shift work- schedule varies. Shift assignments and days off rotate and are varied to meet the needs of a 24-hour, 7-day a week operation in an Emergency Response environment. To be considered for this position, candidates must be available for various shifts and various days off. Weekend and holiday work is required.
Job Close Date 07/18/2024 Type of Posting External Department Police Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Technical Location 5010 Old Manor Rd (CTECC), Austin Texas Preferred Qualifications
Preferred Experience:

• Record computer data rapidly and accurately;
• Related emergency situation experience preferred;
• Ability to Maintain security and confidentiality;
• Read, comprehend, and communicate, both verbally and in writing as well as effectively administer by written, and verbal communications

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Receives coded information requesting Police investigation from 911 to responsible field units including vehicle, motorcycle, and helicopter. Operates Police Emergency Radio System in accordance with FCC rules and regulations. Maintains constant awareness of status of mobile units and updates information as it changes. Receives radio calls from field units; transmits messages via radio or telephone using a Computer Aided Dispatch/Mobile Data Terminal computer system. Updates information on an ongoing basis to ensure all documentation is accurate and concise.

Responsibilities - Supervisor and/or Leadership Exercised:

• None.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of the operations of a Police Emergency Communications Center.
• Skill in oral and written communication.
• Skill in handling conflict and uncertain situations.
• Skill in handling multiple tasks and prioritizing.
• Skill in using computers and related software applications.
• Ability to work in close quarters and to wear a telephone headset.
• Ability to apply telephone interviewing techniques.
• Ability to quickly and accurately obtain appropriate information.
• Ability to learn and communicate medical emergency pre-arrival instructions ( EMD ).
• Ability to deal tactfully with the public and others.
• Ability to establish and maintain effective communication and working relationships with City employees and the public.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this position are Graduation from an accredited high school or equivalent. Must be able to obtain TCOLE Certification within one (1) year of employment, and TCIC/NCIC certification within six (6) months of employment. Do you meet these minimum qualifications?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Justice Information System (CJIS) to be hired.

• I acknowledge and understand this position requires a Criminal Justice Information System (CJIS-Criminal Background Investigation).

* Shift assignments and days off rotate and are varied to meet the needs of a 24-hour, 7-day a week operation in an emergency response environment. To be considered for this position, candidates must be available for various shifts and various days off. Are you able and willing to work this schedule as required?

• Yes
• No

* Are you a licensed Telecommunicator?

• Yes
• No

* Do you have experience assisting in emergency situations?

• Yes
• No

* Do you have the ability to exercise good judgement, tact and diplomacy in all dealings and maintain confidentiality as required.

• Yes
• No

* Do you have experience working in a fast paced, high volume environment with shifting priorities?

• Yes
• No

Optional & Required Documents

Required Documents Optional Documents Cover Letter Other Document Resume

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